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Hello! I have a new Sonos Arc that is connected to my 2021 Samsung Neo 75” screen via the HDMI ARC port. I use my 2021 Apple TV 4K with new 2021 Siri remote and no other input device (such as a cable box or DVD player).My latest gen Sonos Amp is connected to the same wifi network as the Arc Soundbar and runs the rear speakers for that same TV. I am able to control the volume of the Arc soundbar with the new Siri remote however not the Sonos Amp when watching TV. I am able to get the TV to play it’s audio through both the soundbar and the Amp but the new Apple Siri remote only controls the volume of the Arc soundbar and not the Amp which is connected to my rear speakers. Anyone figured out how to get the Siri remote to control both the Arc and the Amp when they are paired together in the same Sonos zone for my living room TV?

Hi,I have one pair of Bose speakers currently on my Deck powered by Bose amplifier.I am planning to add another pair of speakers on my patio.I want to have the flexibility of able to control each pair separately - i.e., I want to be able to play same music on both pairs, or switch off one pair. Or even control volume on each pair.I am planning to buy two SONOS amp to do this and connect each pair separately to each SONOS Amp. Will it work? Will I be able to control each pair separately OR all together - Play same or different music on both pairs, or even turn off one pair.Also, for another pair of speakers, do I stick with BOSE outdoor speakers , or I can buy any other speaker with causing any interference?Thanks

I’ve just purchased and connected a Port to a turntable for use primarily with a Move but also on occasion with my play bar and Sub in another room.Whenever I connect any of the devices I get a constant buzz, even when the turntable is switched off or not connected to the Port. I've tried turning the port off and reconnecting to no avail.Does anyone have any ideas?

Can any one help? I have a Sonos1 and every time I try to play my Apple Music that I have downloaded it keeps telling me to reauthorise my Apple account! I don’t want to do that. Why can’t I just play the music I’ve payed for,it used to work no problem but not now.

The radio one tuneln won’t stop when I give normal commands when I use google assistant. Do someone have a fix?  This problem came out of no were. 

Hi everyone,My Sonos Arc arrived today and I am somehow falling at the first hurdle just setting it up so would be grateful for some advice!Having connected the Arc to the mains, TV eARC port and wired network and downloaded the Sonos Android app (v13.0.1) I don’t appear to have the ‘Set up a new system’ option when opening app as described here. Instead, all I get is ‘Join existing system’ which, when selected, fails to find anything.Any help gratefully received, not least as it took a lot of effort convincing my wife that we should spend £899 on this and she’s staring at me with a look of ‘I thought you said this was premium?!’… I’m therefore hoping this is plain and simple user error… What am I doing wrong? I must be overlooking something obvious!

So please note this is different from: That topic is discussing multiple SONOS networks. I just want to connect to a new network, without another Sonos setup.Use case:I have a small Sonos setup at home, with the controller app on my phone. I have a Roam on that network, working fine. I go on holiday, with my phone, laptop, and Sonos. I connect the phone, and the laptop, to the WiFi at the hotel or wherevever I want to connect my Roam to the same networkI cannot work out how to do this.I proceed through the app guidance on connecting to a new network, and of course it cannot find the Sonos Roam, since the Roam isn’t on the network. (See screenshots below). I can connect to the Roam fine by Bluetooth, and it seems that logically I should be able to “send” the credentials for the WiFi network to the Roam so that it can connect, but there isn’t a way to do this. The help just tells me to go through the process shown in the screenshots.Presumably I could factory reset the Roam, uninstall th

wondering how i can connect an apple tv a Beam G2 and a projector as apple tv only have 1 hdmi output and the beam only have 1 hdmi input. projector has 2 inputs. is it possible ???

 I’m getting this error “Unable to play ‘BBC Radio 5 live sports extra’ - access is denied. Via TuneIn.This worked on Saturday. It doesn’t work today The better half wants to listen to the cricket). Currently I’m streaming via the BBC app to the phone via Chromecast in the back of a Play 5. Troubleshooting I’ve done. Other BBC radio stations work via TuneIn - for example BBC Radio 1, 2, 5 Live. But not 5 Live Extra.I’ve tried via Sonos radio. I can find BBC radio channels such as 1, 2, 5 Live but not 5 live Extra.I’m sure there will be some long complicated story about Sonos, TuneIn, BBC Sounds support on other platforms etc etc. It’s just stuff used to work yet it seems to be getting worse and I wanted to vent after a heavy investment in a Playbar, Play 5, 2x Play 1. Sonos support on the phone tried to tell me BBC radio not supported on Sonos Radio. Well how can I get some stations? And then Tune In worked a few days back. Sonos also mentioned I could do this via Apple Airplay but we

I have Sonos Arc and Sub Gen 3. The firmware is updated to the latest release. True play done and EQ set. Despite everything, the mids and highs on Arc sound very feeble. The fidelity on Arc feels underwhelming especially considering it’s a very expensive Soundbar so sound quality should be of paramount importance. Sonos doesn’t seem to be addressing a very major issue with Arc and I have seen multiple forums with lack of clarity around mid-high range. This affects dialogue, speech and loudness of the system. Coming from Bose 700 Soundbar, ARC is no match for Bose”s handling of mid and high frequencies. The subwoofer however is the best and beats the Bose Bass Module 700 easily. Can we please expect Sonos to give an ETA to provide a software update to fix this or should this product be returned? 

I have arc in one room, and two surround one sls in another room. It's there an easy way for me to setup arc with surround in case I'm watching a movie? I want to temporarily move the ones, watch a movie, and place them back. Or the ones need to be retuned each time?

The white light on my Play1 is on permanently. I have tried the recommended reset procedure but this has no effect. Any suggestions?

Create a new topic because Sonos One not working on m1 Mac mini through Airplay | Sonos Community was marked as answered incorrectly. Could anyone confirm that Sonos is not compatible with M1 Mac? Just got a new mac mini, but I can’t Airplay music to my Sonos One Thank you 

I have a new Sonos One, gen 2. I have hooked it up successfully using wifi. I have the app on my Android phone and can play Sonos radio no problem. Running OS 11.4 on my Mac Mini. Downloaded the Sonos desktop app. I can see the Sonos One and play music via Sonos radio. I can see the device in my volume drop down and in system prefs, both as airplay. But when I go to Youtube or Zoom and want the sound to come out, nothing. The Sonos shows that the app (YouTube) is sending something to the Sonos. But despite changing the volume, nothing. Help is appreciated. Thanks. 

Well the title says it  can I stand the port on its side? Will it cause issues with heat build up or anything? cheers 

I’ve read that the Boost is not compatible with Move.  Is it compatible with all other current speakers? Or, does anyone know what products it is not compatible with?  I want to add One SL speakers to my system but will need help from the Boost to make it worth a purchase.

The playbar can only be woken up via TV optical cable. Until I do that, the app can’t connect to it - it reports that it is unreachable. I turn on the TV and in a couple of second the app recognizes the playbar and I can control it, play music, etc. Is there a way to fix this?

Good morning ! My system has been working fine for over 5 years. Roughly 12 weeks ago I logged on the app and all the speakers have disappeared off the app. I re added them all (quite a task with 8 to connect) it worked. Every time I log on now some speakers are there and some are not but over time they become available to listen on. Then disappear, checked the WiFi and no issues there, we are on the S1 app as not all the speakers are the new ones (S2 app) Any help would be appreciated as it’s sending me Crazy 

Hello I have a Sonos generation 1 system. A Connect:amp connected to the router and a couple of Play 1’s and a Play 5. The system has always worked well in the past and I have had no issues using Spotify.The system has been reset and setup after being dormant for 6 months during renovations at home and I can no longer add Spotify as a service. It doesn’t even appear in the list of services.I can see the rooms I have set up in the Spotify App but can not connect to any of them.I can use other services that I have added in the Sonos App without any issue.Any ideas? Thanks in advance.

Hi, we have a Ring doorbell, Sonos Arc and Alexa. We have had this set up since April no problem. There is a routine in place to tell the Arc if the doorbell is pressed to announce “someone is at the door”This has just suddenly stopped working. I have tried deleting the routine and trying again but nothing. Everything has been powered down etcThe doorbell is configured to ring on one of the Alexa Shows (as it always has been) but that is not set up to say someone is at the door but it is….Any ideas?Seems to have occurred have a SONOS update but that could be a coincidence 

I no longer have my Sonos Roam device and I cannot remove it from the Sonos S2 app, the app says a problem with the product not found

I’ve recently moved apartments, so I can’t rule out a myriad of variables. But: wow. My system has gone absolutely haywire recently. Components simply disappear for no clear reason (my paired One SLs, but also my Roam, just completely drop-out of sight). Airplay has essentially stopped working without a crazy amount of hiccuping. The S2 app will fail to connect to a device that is clearly playing music. And, what convinced me to write this message: my Ones are playing music right now that is not in any queue and not controllable by either S2 or Apple Music. It’s like the things are haunted. I’m going to go for a factory reset on the Ones, but— just wondering whether there’s some kind of system-wide glitch happening right now (since I noticed that there’s an alert from Sonos concerning Google Assistant. Not that I use any voice controls, but still— this is all quite weird).One of the risks, I guess, in investing in a fully-digital system. It either works—or it really really doesn’t.

Seems like there’s zero benefit from putting Roam into sleep mode instead of turning it off. Drains battery and does not offer the convenience of remote wake up from app. Then what’s the point of the sleep mode?

Hello, I am getting ready to purchase a Sonos ARC and a SUB.for surround speakers I am going to get the “In-Ceiling Set”https://www.sonos.com/en-us/shop/amp-and-ceiling-set.htmlWill these all work together? Does anyone have this setup? Are they happy with it?I was trying to find some docs on how I would connect the Sonos ARC and the AMP that comes with the “In-Ceiling Set”Thanks for any help 

This could get long so apologies in advance. This has been a game of dominoes/whack-a-mole and I’m not sure what to do next….Upgraded my wifi system to ASUS ZenWiFi AX (XT8). Had immediate issues with the majority of my Sonos speakers no longer available. Only the Arc (+surrounds+sub) and one other remain. Found the Community articles Downgraded the ASUS firmware to 25790. Sonos speakers showed up! But Internet speeds went from consistent 400Mbps to intermittent 1-5Mbps. Reverted router to latest firmware. Internet works. Sonos speakers gone again. Plugged Arc ethernet port directly into router to form SonosNet. All the speakers are back! Atmos no longer working, showing Stereo PCM. Unplug Arc ethernet cable, back on wifi, Atmos back! Other speakers gone. Move another speaker to plug into router, Speakers are back! Atmos is gone again.At this point I’m kind of at a loss as to how to get Atmos to work with my setup. Any suggestions or personal experience would be apprecaited.