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Hello all Sonosers ;-)  Requesting your thoughts.  My configuration is: Sonos One + Google Assistant + Deezer Premium.  Has been working great since I installed it 1 year ago.  Typical usage: “Hey Google, play some rolling stones”, etc.  Yesterday Google refused the command, saying the current device does not support Deezer.  Tried upgrading all software, hardware resets, reinstalling all software.  When adding Deezer to Google Assistant, setup says “Continue with unsupported music service? Deezer is not supported on this device...”.  I have no problems streaming from iPhone Sonos app + Deezer to Sonos speakers.  Has anything important changed within the last week?  Stay safe everyone.

Hi,I woke up on Monday to find 6 of my 8 Sonos devices missing from the app.  All are wifi with DHCP reservations in my router.  Other than an occasional hiccup, the system has been working well for a couple of years now.  I upgraded to S2 a few weeks ago, and things seemed to be working fine intially.I’ve tried:Finding lost devices in the appRebooting all devicesRebooting wifi routerReinstalled the appHard reset one device - App will find the device and provision it, but it disappears once it’s back on the wifiI plugged a couple of the devices in to ethernet and it found them and updated the software, but once back on the wifi, they disappear There are no IP conflicts or anything else I can identify that would block any devices.  All other network devices are working properly.  I can see the devices in my router as connected and they show up on a network scan from a third-party program. I would appreciate advice because I’m out of ideas.  Thanks!

Since a few weeks, my system constantly loses connection with my two sonos:1's connected as surround speakers to my beam. I have tried everything I can think of. Finding missing products, factory resets, router resets, disconnecting all other devices from LAN. Effectively, I cannot get decent surround sound anymore.  Does anyone know other ways to get it to work again? I think something is wrong in the interaction between the Sonos S2 wifi management and the router wifi management. Thanks

I have moved house. Previously my Beam was connected to my Panasonic TV via a HDMI ARC. TV sound could be controlled via Panasonic remote, Beam also functioned as a speaker for music. In our new house, my Sonos sysem works fine with the new network. However, we have a Sky Q box connected to the TV via DHMI. Plugged in Sonos Beam into the TV HDMI ARC input. Sonos does not recognise this. Error message is “HDMI ARC not detected”. Tried diferent HDMI cables, turning things ON and OFF, disconnectiing the Sky Q box. Same error message. Any ideas?

Normally the alarm volume has propagated to all players in a group that is set to alarm, but this time one player reverted to last level.I sent a diag about 10 minutes after this happened, 884414119 don’t know if this still is valid.

I was searching for the desktop Sonos app and came across ‘Only Sonos’ (https://only.sonos.com) It is owned by Sonos as it shares the same privacy policy. Unable to sign in with existing Sonos account nor create a new account as it requires an access code. The favicon is a graduation cap and there is mention of ‘academy’ 

Hi,I have a Play 5 with line in connected to my turntable and it sounds superb. The problem arises when I try to listen to the vinyl in other rooms.For example, the play 5 is in my conservatory where I tend to listen to records most of the time, but when I want to connect to the Play 3 in the Kitchen, the playback drops regularly, but only on the kitchen speaker not the 5 in the adjoining room..?Why does line in work perfectly through the 5, but poorly through the other  speakers in my set up..?TIA,Jonathan

My sonos sub, after working perfectly for over a year, started flashing a white light.  I reset it, got the flashing green light, the sub connected to the wi-fi and I was able to have it appear on the app in the room where it belongs.  However, it would not connect to the surround sound.  Any thoughts?Thanks in advance. 

I have an arc, with a sub bonded. Works fine via WiFi.  I added an Amp, also on WiFi and tried to bond it as surrounds to the arc via WiFi. It would not work after many attempts to bind as surrounds.The amp is less than 8 feet away from the arc.  (Note that I had two OneSL used as surrounds via WiFi with the arc and it worked fine  but I need to use the in ceiling speakers  )Then I  wired the amp, not the arc. I was able to get it to bond, with a warning that the arc should also be wired, but I ignored it and it successfully bonded. However there seemed to be little to no sound coming from the amp speakers. (This might be a bug I imagine - or the warning is really an error outright that should stop the binding. )So I then wired the arc and the sub too, then rebonded the amp as a surround. Now all is working , but everything is wired ( I disabled WiFi on amp, sub and arc  after it all worked wired to try to avoid stp problems in my network which is Ubiquiti ). I would really prefer not

Hi there, I have a Sonos Beam connected to my TV and a Move. When streaming music via the sonos app or via Spotify, all works fine. I can pair the two speakers and play music with great quality. However I have an issue when the Beam streams audio from the TV input (HDMI) to the Move. So if I am playing music on my TV (i.e. YouTube), and then group the Move and Beam together, the audio is perfect on the Beam, but it breaks up regularly (every 2-3 seconds) on the Move. I have tried resetting both but still get the issue. And it happens across the various sources on the TV. Any ideas? Thanks for your help. 

Although pCloud storage can be accessed via an SMB connection to a local machine that has pCloud support installed, it would be useful to remove the necessity of having that extra machine. Would pCloud people have to provide such a piece? If so, would this automatically allow content to be scanned and available as part of the Music Library? I presume so, but just checking.

I currently have two Sonos 1 speakers in our backyard, one on the deck, one on the patio (fully covered) that play together after they were linked in the Amazon Alexa App to play the same music rather than creating a stereo pair within the Sonos app.  This works flawlessly. We are in the process of finishing our basement where we intend to have a sonos amp power the left and right rear in ceiling architectural speakers and utilize a sonos arc as a front left, center, front right and a sonos Sub. Is it possible to run this surround sound system in the basement separate from the two speakers in the backyard, utilizing the same network and same sonos account (i.e. can i create a separate system for this area). I’m assuming that the sub and arc will need to be paired through the network to the amp.  Really just trying to prepare or adjust my plan depending on what is actually possible.  Ultimately, if I’m in the backyard, I want to be able to ask Alexa to play music and if I turn the TV on

I have had the Roam since release date, I’ve been using is about every other day for work. But as of this morning, it’s not turning on. Power button isn’t powering on the speaker. Plugging in to power is also not working. Yesterday I turned it completely off with about 70% battery life. Have had a few issues with connections and audio breaking out as well. Not too thrilled with the speaker right now.

Hi EveryoneDoes anyone know if there is a way to turn off the lower volume when listening function for assistant on Arc?I’ve followed the instructions but it seems to only be available for google made speakers?It’s a bit annoying when I’m watching something and the assistant is triggered by dialogue from a movie, I’ve lowered the google sensitivity but can’t seem to find any setting to turn off the lower volume when listening function.Any help is appreciated, thanks! 

Any updates on bringing back the dates field to Stitcher podcasts? Removing the date field has made listening to podcasts un-usable to me. I’m really hoping this gets resolved. The date field was incredibly useful. 

2 ud af min 3 Sonos One kan ikke længere slukkes via Google Assistent kommando "Sluk musikken" eller "Sluk højtaler"Den siger at strømstyring ikke understøttes endnu.Har prøvet at fjerne og geninstallere assistenten, uden at det har afhjulpet.Nogen der har et fif til at fixe dette?

i have a sonos beam. want to add two speakers for left and right stereo. what speakers to use and how do they connect to the beam??

Hey everyone, trying to get a universal remote to work for my tv and beam.  Getting the tv to work was no problem, but the beam on the other hand has not worked at all with it. So I first tried setting the code supplied by the remote manufacturer for Sonos, but that didn’t work.  That’s when I found via google that I should set it up via the Sonos app.  Since I’m using the optical plug, it asks to setup the remote.  So I click through and it says I should just have to peer + volume, but that still doesn’t do anything.the remote was coded to work with the TV, it’s an older plasma so I don’t have an ARC hdmi plug.  Any thoughts on what to do?

So.. I have a turntable that I’d like to add to my Sonos system so I can listen to vinyl throughout the house. I have a  pre amp too which could be used if necessary. What Sonos bit of kit do I now need please? Port? Amp? Many thanks in advance ajlj 

Hi there —Does the precise location of the Sonos unit get saved after set-up and during use of my speaker? Like exactly where it sits in my room relative to my phone that’s controlling it? If so, is this able to be exposed as a Sonos Developer who is prototyping an app?  My phone is UWB enabled. I’m just curious if the location of the speaker is able to be referenced for advanced development usecases.  Thanks everyone!kam   

This is driving me nuts! On windows 10, I've tried uninstalling and reinstalling the windows app, hooking up my sonos one directly to ethernet and changing my display settings over and over again only for the windows app to have smearing/glitchy graphics whenever i move the window or hover my mouse over text highlights. The graphics are ok when i open the downloaded app file but as soon as I reach "connect to existing system" or "new system" page the graphics get all screwed up from then on. Opening up the app and browsing the controller is a nightmare when all of the wording is smeared, flickered and smudged. Every other windows program/app displays fine. The problem only gets fixed temporarily when i re-install windows 10 and then it persists again. Someone please help me. I won't be able to purchase sonos Five speakers if this continues. 

Hello I have 3 Sonos play1 and 1 play5I have also a mesh network TPlink Deco. The wifi signal is excellent in all the rooms and all the devices except sonos are working perfectly.There are 3 Deco unit in my house: Deco-main is connected to Internet and by Etherenet cabe to Deco-AtticDeco-Rooms is full wireless.The sonos Play-5 is connected (wireless) to Deco- Attic and it is very close to the Deco unit (about 1 meter) The 3 sonos play1 are connected to Deco-main (1 unit)  and Deco-rooms (2 units)They are all very close to the Deco units (max 2 meters) and there are no walls  between them. When I use air play, the sonos play1 connected to Deco-main is continuosly interrupting  and itimpossible to use. Other service, like listening a file from my phone or tune in radio are working perfectly. Only air play is not working and it was tested with 2 different phones and 1 McBook air  I need your help! :-(Thank you

My Tivo Edge remote (attached to a LG OLED55G1PUA) is programmed using a Denon code (no Sonos codes are listed on Tivo). Having followed the Sonos pairing instructions, the MUTE button functions on the Tivo remote and but not the volume up or down. Any suggestions? Thanks. 

HiI currently have two Play:1’s in my living room that are paired for music.  I like the idea of getting a Playbase and using them as a home theatre setup (I know it is discontinued, but I can still find them online).  I’m using the S1 app.Some questions if I may -If i pair them as rear speakers with the playbase, can I still use them as general speakers for music through the app (as I do now with the paired Play:1’s) Presume in use, I turn on the TV and then the Sonos and they then work together? when I turn off the TV I then also turn off the Sonos?Anything to watch out for?ThanksMark 

Voice recognition issue, Sonos Beam and Google Assistant:  beam won’t recognize second voice.