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I have a music library stored on my NAS with approximately 1500 albums (so it's not huge by most standards).Only a portion of it has been indexed correctly by the initial execution of the indexing via Sonos app. No matter how many times I re-run the process via the Apps on Windows PC, android phone & iphone, nothing changes once the fresh indexing process has finished.An example of how this is behaving is:I have a folder named A Perfect Circle in my shared Music folder. It has 4 sub-folders (1 for each album by that artist) 2 of the 4 albums have been indexed 1 of the 2 indexed albums only lists from track 3 onward and doesn't recognize or list tracks 1 or 2 in the sonos app on any platform. By comparison, I can browse to each of the folders and list all tracks and play them using other apps such as Roon, windows media player etc. without issue.Re-scanning my music library yields no changes to available albums / songs, though shows via the apps it is apparently working.What is goin

My set up is Play1, Play3 and Connect running on S1.Recently i was experiencing issues with Play 1 and Play3 dropping out.I thought that Connect might be the issue, so turned it off and tried to connect both Plays via Wifi direct to Router. What happened next was that my system somehow “split into two”. Under my login in app i can see Play3 but can’t see Play1 or can’t even add it in. If i log out of my account i can see Play1 but can’t see or add Play3.Is there a way how to reset the whole system and start over? Or any other suggestions?It is driving me crazy. 

Hi, for some reason when I use the Sonos S1 search function on any of my devices (2 iPads and 2 iPhones) it doesn’t find anything. 

I keep getting an error when trying to add my new Boost to my existing system. I tried adding it to the existing system both in wired and wireless mode and keep getting the error. I wonder if it’s something to do with our BT router which we’ve had issues with before adding items to the network.

Our Sonos system has completely stopped responding: the white light is on, however nothing happens when we press the Play button, even for 60s +, or when we run through the factory reset sequence… it just stays white …Any help would be greatly appreciated!

I’ve had my Move for about a month, its the 1st Sonos product I’ve owned, coming from the world of headphones and Hifi. I am confused by the lack of detail around the functionality of the Move. There does not seem to be a proper manual as such, makes it hard to understand how it works. I use the move mostly in 2 rooms. The second room does not have a charging loop and I’m not near the device when its in use. After playing music and stopping, after around 30 min, it goes into a stand-by stage. I’ve read a few other discussions on the topic, again seems odd we are asking each other how these things work and not referring to a manual that defines its functionality. I’ve been supplied a link to a document on the Sleep Mode -https://support.sonos.com/s/article/4828?language=en_US, 1st rep didn’t seem to know about it, second didn’t know about it until after factory reset, etc… I want to be able to resume playback after 30 min from the play button on top or the app. For now the play button d

Hisince today my google assistant couldn’t connect to the wifi. I tried to reboot my Sonos one and to reinstall the Google assistant but now I cannot even do that as Google assistant says it cannot find a device to pair with. Any insight?

Jeg har netop købt Sonos Arc til vores LG CX oled, software version 3.23.25.Arc er opdateret til nyeste version.vi oplever stor forskel i lydstyrken på de forskellige TV kanaler, især TV3 og TV3+. De udsender lyd i Dolby digital 2.0 ifølge  Sonos appen, jeg ved ikke om dette er relevant info.tvet står til Auto under lydformat for DTV og Auto under digital lydudgang. Jeg har forsøgt at med passthrough og ændre formatet til andre, uden at det hjælper.Vi oplever ikke andre udfordringer end lydstyrken er meget høj på nogle kanaler, Dolby atmos osv. fungerer fint.Diagnosisk 98486330Måske nogen der har en god ide?mvh.Jesper 

HiA couple of days ago I noticed that the queue in Sonos was saying I only had about 9500 tracks when there should be about 12500.  I’ve had a look through and whole albums that used to be in there and played absolutely fine are no longer showing - they’ve just disappeared although they’re still in Itunes?  I’ve uninstalled my Library from Sonos and added it again and now I’ve lost even more, about another 200 tracks????  I have a Windows laptop and the library is on my C Drive - no changes have been made to it.  I’m absolutely baffled, any advice would be gratefully accepted as this is driving me mad. 

I brought my Sonos Roam to the hotel I’ll be at for 2 weeks. The wi-fi here doesn’t require a login.  How can I prevent others (who are on the same wi-fi) from connecting to my Roam? It has already happened three times .. including once in the middle of the night when my white noise was interrupted by someone’s dance music (!). 

Can’t figure this one out. I only get Stereo PCM from my Spectrum DVR and PS5 but I get Dolby 5.1 from my Apple TV.Setup: Older Samsung plasma TV capable of decoding Dolby 5.1 connected to the Arc via Sonos’ Toslink adapter to HDMI. Apple TV and PS5 connected via HDMI to an HDMI switch to the TV. Spectrum DVR connected directly to TV via HDMI. I have the Sonos Arc and two One SL’s for surround All devices are capable of decoding Dolby 5.1 yet I can only get Stereo PCM, not even Multichannel PCM, from PS5 and DVR. Apple TV is the only device coming in as Dolby 5.1. I’ve tried every setting I can find on both DVR and PS5 in terms of audio compression settings and nothing changes no matter what setting I use. My app is updated and I’ve read a few posts about Stereo and Multichannel PCM but nothing quite explains my situation.Even with Stereo PCM 2.0 coming up in the app, I’m still getting audio in the surrounds. Can anyone help me figure this out?

Recently built a house with in ceiling speakers that came with the Sonos Amp and I was so excited to pair them with my Arc, Sub, and 2 one SL surrounds however the arc can only support one pair of surrounds. Never did I even think this would become a limitation from Sonos. Anyone know if there are or could be future plans to allow multiple surrounds like the update that made two subs possible?  Sonos please!

Hi Everyone, I currently have a beam with two One SL set up as surround sound. I am looking to add a sub though am faced with a dilemma. I have two dumb speakers that were a gift from my father that I would like to also utilise. Given that a Sonos Amp is the same cost as a Sub, I am considering buying that instead and purchasing a 3rd party sub to go with it. Will the Sonos amp allow integration of the dumb speakers as front L+R giving me 5.1 surround? And will the 3rd party sub work as well in the system as a Sonos sub would? Has anyone got a similar set up? I assume using the 5.1 through the dumb speakers would prevent TruePlay, is that going to be noticeable? Am i better off just sticking with a purely Sonos set up as 3.1?Cheers,Lee 

Hello. Do the new Sonos speakers need to be plugged into the mains or is there a wireless version?thanksLJB

My Play 5 (one of a stereo pair) dropped out recently and nothing would get it back online so I carried out a factory reset which didn’t work so I took it to the router and connected it via ethernet cable.After an update I could see it and re-paired it with the other speaker but when I unplugged it to move it back to the kitchen it dropped off my system again.This has now happened twice...any ideas anyone? TIA

Aucune possibilité de connexion j’ai changé de router cette semaine et Depuis aucune possibilité de configuration mon bridge est introuvable même si branché directement sur le router 

I’ve been woken up twice in two weeks with instrumental music playing, first at 3 am and then 2 am. It’s not music from anyone’s playlists. Here is the diagnostic.

 Buon giorno…vorrei comprare delle casse da incasso a parete…vorrei sapere se sono Wi-Fi…

I have a Beam and 2 different symfonisk speakers (the frame and bookshelf) I have all three grouped together on the all but would love the ability to change the volume of all at once with the tv remote. The Beam is the connected to the tv so currently the volume only changes on the Beam. Is there a way to bond my 2 symfonisk speakers as a pair to be used as surrounds for my Beam?  Would love an easy way to change volume at once for grouped speakers without having to use the app like using tv remote or when using the physical controls on a device. Since they’re grouped together it would be nice if the volume changes were grouped together not just in the app

I have a S1 setup, of which some parts are S2 compatibe, and some not.I am happy with this. I am operating this with the S1 app on my iPad.I want to buy a beam, gen 2. This requires S2. I accept that this willbe an isolated system.Can I install this by just installing the S2 app, and adding the new beam?

Hi all -I’ve done a lot of research and read many articles, but still trying to figure out the best way to set up my home theatre surround sound.  I purchased a LG HU810PW Cinebeam projector and will be displaying that on a 110 inch Aeon Elite Screen.I’m thinking of purchasing the following hardware for the surround sound:Sonos Arc Soundbar Sonos Subwoofer 2 Sonos SL speakersAdditionally - I don’t have cable or Direct TV.  We have amazon firestick that I think I would just plug into the projector itself once I set all this up?Went to an electronic store and they said all those speakers should jsut be able to connect to projector via Bluetooth.  Is this accurate?  Want to make sure based on conflicting articles I’m reading before I purchase all of this stuff.-Dhrumil 

I’m trying to figure out exactly what I need. I have a TV with an eARC connection. I also have in-ceiling speakers throughout the house and on the patio. I’m trying to get the TV audio to the in-ceiling speakers (in sync). I have already ordered a Sonos Arc with sub package and a Move (for a room with no in-ceiling speakers). I also already have a Belkin Soundform (Airplay 2 receiver) that is connected to the amp feeding the in-ceiling speakers and an Apple HomePod Mini (it is my HomeKit Hub; I hardly ever use it for audio). I’m wondering whether I can get audio from the Arc to the Soundform to play over the in-ceiling speakers. That would be ideal, as it wouldn’t require buying anything else or making anything redundant. If not, is the only solution a Sonos Port connected to the amp feeding the in-ceiling speakers? That would mean buying a Port and rendering the Soundform useless. Thanks in advance. I appreciate how helpful everyone here is. Will 

Sorry in advance for the naive question. I just set up the Arc with a new OLED TV. The previous homeowner left two Bowers & Wilkins 4” 100W Satellite wired speakers mounted as rears. I’d prefer to not waste them and have to replace them with Sonos rears to create surround sound. Can I use the Amp to connect these rear wired speakers to my Arc for surround sound (after I add a Sub)?thank you 

I have installed and uninstalled the S2 controller on my desktop multiple times...BUT it won’t work.  The last time is a little better...I actually see the app open before it shuts down.  The app works fine on my tablet and phones. Here are the error reports.  It appears to me that it’s an app issueIs there a fix out there ??? I prefer to create my playlists from my stored files on the big screen & keyboard, rather than on the phone or tablet….HELP !!!!  

Hi, I'm looking in to buy a Sonos play 5, currently I have a couple of Google assistant smart speakers. I was wondering if I could pair/sync them with a Sonos play 5 so that I can play the same music across devices or play only on certain devices. Thanks for your help.