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Hi, I’m trying to set up the Sonos Arc with Apple TV and Behringer Flow 8 mixer to do some homemade Karaoke via iTunes on the Apple TV.  So far, I can Bluetooth the iTunes from the Apple TV directly to the Behringer Flow 8 mixer and blend in the vocals. The problem I’m having is when I output the RCA audio to the Sonos Arc. To do so.. I’ve bought of Amazon a small USB powered RCA to optical and then I use the Sonos Arc Optical adapter to HDMI cable to feed to the Sonos Arc. I then tell the Sonos Arc that I’m using a non e-Arc HDMI feed, but the Sonos Arc will not recognize the signal and in turn, there is no sound. I’m wondering if the problem exists because the RCA to optical signal I’m sending the Sonos Arc, does not include a video signal as well. or is there something else going on.. Note: I tested the Sonos Arc adapter and HDMI cable from the TV’s non e-arc plug to the Sonos Arc and it worked, so it's not that. Thanks :)

I’ve read some of the other issues and answers that others have experienced however I still cannot get Sonos to recognize my updated music.  I add new songs to my Amazon music account then go to Sonos to play and the song/songs I’ve just added are not showing.  I’ve deleted my Amazon account and reinstalled, I’ve signed out of my Amazon account and signed back in but still nothing is working.  I’ve deleted the Sonos app and reinstalled, I’ve tried everything I can think of.  I’m using an iphone 8+ to access my Sonos and Amazon music.

Our house is filled with Sonos. We have a Sonos Play One in every room and our living room has a Sonos Playbar with two Sonos Play Ones for surround sound. We have echo dots in each room and have Alexa configured to use the Sonos speaker (in each room) as default. It has been working perfectly for years.Fast forward to now; Alexa no longer plays music through any of our Sonos speakers. Alexa now just plays music through the echo dot instead of the Sonos speakers.I have spent hours troubleshooting this and have done the following:Disabled Sonos skill in Alexa Removed Sonos speakers from Alexa Power cycled all Sonos speakers Added Sonos skill to Alexa and rediscovered the devices Reconfigured each room (group) in Alexa to use Sonos as defaultAll of my Sonos speakers have excellent network connectivity and are set with a static IP. Nothing on my network has changed recently. I have verified firewall and dns logs. Recently I set Sonos to auto-update and am regretting that decision. At this

I accidentally upgraded two products that I don’t want to upgrade. I was thinking it was an update, not upgrade. How do I release them from upgrade status?

Trying to help hubby connect to our Sonos Roam, whilst away from home.  Bluetooth is connected, blue light on the Roam.  His phone is saying it is connected, however he can not play music.  When he tries from the app it is saying that it is looking for a network.  The Roam has been added to our home network.  The hotel Wi-Fi will not have a Sonos network….. tried turning off Wi-Fi all together. 

Hi all. I can’t find this answer.I have 30 independent SONOS speakers, some old play 1, some new sonos one. I want to add more but as-is, i can never select “everywhere” and have all speakers just play. It takes an hour to cycle and never really plays them all. I have to play a couple at a time then add more as I go. is there a max amount of speakers allowed on one system?

I’ve lost the capability to control sound on my Sonos Beam from my Samsung TV remote.  This had been working fine for years but stopped working after a full power outage.   Since then, to change the volume, I either need to push the buttons on the sound bar directly, or I need to use the Sonos app on my phone.The sound bar is hooked up to the TV via optical cable, and I've confirmed the TV is set to use the Optical sound output.  I've replaced the batteries in the remote, and have also tried two Samsung remotes (both of which are connected to my TV).  When I hit Vol+/-, the /- indicator on TV shows up, but the sound on the Beam does not change.I have tried re-configuring the remote, deleting/adding the remote but nothing has worked.I’ve already read past fix suggestions relating to Samsung Universal Remove settings eg.https://us.community.samsung.com/t5/Qled-and-Frame/Can-no-longer-control-Sonos-sound-bar-optical-cable-via-remote/m-p/1674545#M13739but this doesn’t work.  Has anyone els

Good morning,Last week I bought the Sonos Roam and installed it. As always, vertly easy to add a Sonos speaker! I've added to a room where I already have a Sonos One. They play together, but when I want to regulate the volume, this is only possible for the One, the Roam is visually on mute. With the buttons on the Roam I can change the volume, but not via the app.Is there anybody with a solution for this?Thank you all and have a great day!Stefan 

Hi there,Just got a playbase from a friend and added two play 1 I already have as surround. The sound is great on Music, YouTube, TV news, but it performs really bad on dialogue/quiet scenes in movies (from Netflix) with dd 5.1. Disappointed.The sound level on dialogue /quiet scenes is simple too low compared with action scenes, it is really hard to understand and the overall experience is very bad if I have to constantly adjust volume. What more interesting is, the dialogue in an action/loud scenes is fairly clear and loud, I don’t know why.As for speech enhancement, it did little help, although night mode do increased dialogue level and lowered loud sound, but the sound feels too “thin” for me and not very pleasing, I don’t want to use it except for late night.Did some researches from the community, found no answers to this question: Would a sub added to Playbase solve the dialogue issue in movies?   I live in an apartment, for now I think the bass from Playbase itself is good enough

Hi everyoneafter hours of talking to sonos customer support since my system wasnt working, I changed my wifi router, as per their recommendation, reset one play 1 (I have another play 3 and a Connect that I havent reset) after HOURS on the phone and multiple attempts with rhe new router I finally mamaged to conect the play 1- on sonos s2 and I lost all my sonos playlists…. Worst customer experience ever. Any hacks to recover these ? I havent set up the rest of my system

I've bought a secondhand Beam and used my Router to connect using the S2 app. Once connected it automatically requests and update and won't let use my email account. I can't access the Settings to do a Transfer of Ownership, probably because it needs an update first.Any help or should I just call Sonos?

I received my Amp yesterday.  I have it powering two Polk 80F/X-LS in-ceiling speakers for surrounds.  The rest of my setup is an ARC and Sub.Does Sonos have a test tone feature yet?  In receiver-based setups, one can always generate a test tone on a channel-by-channel basis and, if desired, set the speaker level using a sound pressure meter.  I use the test tones to make sure everything is connected and then after running room correction software (Truplay for us), I run the test tones again with a SPM to make sure the levels are reasonable.I think the answer to my question is NO, but SONOS, are you considering this feature for the future?

  I have multiple rooms and previous only one Sub in the dining room.  I have updated my Amps and bought a new Sub for the dining room and moved the previous Sub to the Study The Study is connected via an Ethernet cable direct to the Amp Sub port and through a BT extender (hard wire in power circuit) The Dining room via WIFI The speakers in the Study and Dining room are two separate wired YET  When I play the study alone music is heard in the dining room – even if I turn the dining room Amp off and visa versa  Utterly confusing It is like the Subs are connected and drive the speakers without full sound  How do I separate the two subs I’m going mad   

Is it true that I cannot select multiple speakers for the alarm?I understand it can play to grouped rooms, but we don’t use static groups, so that is not an option.

I am using eARC via my Apple TV to play audio from my TV ( LG C1) to my HomePod. That seems to be working fine except that it doesn’t seem to recognize the Symfonisk stereo pair that I also have connected to the Apple TV. Is there a way to play audio to both my HomePod and Symfonisk speakers using eARC, or is playing audio to both the stereo pair and HomePod only limited to AirPlay?  From what I understand, I can’t play audio from my TV to the Symfonisk speakers without another speaker. I believe I read that I can play audio from my TV to the Symfonisk speakers with a Roam using Bluetooth. Would that be the only way to get the Symfonisk speakers to work with the TV outside of a sound bar? (A sound bar would make my life much easier, but I don’t have the space for it.)

I have had a playbase connected to my Samsung TV for 2 years now and have never been able to power on my playbase to listen to music unless the TV is also powered on. if I’m listening to music through Spotify on my iPhone app, the Playbase will turn off 5 minutes after my TV turns off. 

Help with Roam, please.I have 2 Roams. One white and one black. The white Roam is working fine. However for the past couple days the black Roam has been appearing as "offline" on my Sonos app and I cannot reconnect it to my system. Furthermore, when I try to use the "Find my device" feature in the Sonos App to try to repair the connection, the App says that I need to update my App, which is not true as I have the latest update and my App is set to automatically update anyway.  When I try to update the App manually, the Sonos app freezes. The App issue and the Roam issue may be two separate issues but they are definitely related in so much as I can't even begin to re-connect my black Roam because the "find my device" function is frozen at the "update your App" stage. The black Roam is fully charged and works on Bluetooth.Wi-fi signal quality is not an issue either because I have tested the white Roam next to the black Roam and it works fine.  I moved the black Roam next to the wi-fi rou

Hi. I’ve done a lot of digging to no resolve. Hopefully something simple I’m missing.  Background:I have a small home, with google nest wifi in every room of the house. I have Sonos beam + 2x ones in the living room, and a play one in the study, that work perfectly.  The problem:I have a Sonos play one in the bedroom- sitting right next to a google nest wifi point, that always cuts in an out.  the google wifi app tells me it has a weak connection, yet everything else connected in the entire house has strong connections.  Is there a simple problem I’m missing? Or a faulty product? i can’t change wifi channel because apparently google selects the best one automatically. 

I have a Roam for my Bathroom upstairs (maybe BathRoam?)    I have two Sonos Ones paired in stereo in my living room, downstairs. My question is,  when I clean etc. I want to be able to have the same thing playing on all three speakers.  How can I do this, and then separate them again, most easily?   Thank You!!

I’ve been trying to find a way of disposing of a Play:1 any other way than binning it. It doesn’t come up on my account to apply for an upgrade and don’t mind. Just want to dispose of it thoughtfully.

I have (2) 5.1 setups. Both amps were hooked up and working. Suddenly one rooms surrounds stopped working but it says it is connected. If I remove both surrounds I can hook up either room of surrounds with one amp but when I go to put the living room surrounds back to the living room amp the media room surrounds won’t work. They say they are connected but no sound comes out?

If I buy this new subscription being offered can I play it on my IPhone when I am away from my house and no wifi?

i have been using my sonos sub for the past 2 years now and suddenly it won't power on. i have tried all possible options like changing the power cord, changing location, etc... but still to no avail. can somebody help me because this is really freaking me out. 

Hello,I have just changed my TV for a TCL 65C825, but the remote doesn’t seem to be recognized by the Playbase ?It’s a RC802NU1 remote, I confirm that it’s an IR remote (I have tested it with my cam).The Playbase works fine with an other remote, so it looks like it doesn’t understand the code sent by the TCL remote.Have you ever experienced such issue please ? 

Hey guys a quick question? I powered up my Play 1 the other day and I heard a pop and crackling coming from inside. Now I can't even get the light to come on I have tried other power cords as I have another two onboard. Is it goosed or is it possible to get them fixed?