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Hi i have a living room area of 9x4 mts = 36 m2 Do I need 2 in ceiling speakers or 4? what is the area coverage of one set (2) speakers?  thanks  

I have my Music Library saved on my MacBook Pro and recently when I’ve updated my playlists and exported my library to sync to my WD MyCloud Home, it’s still showing playlists I have deleted and is missing new ones I have added. I’ve even tried deleting the original .xml file and exporting a brand new library but no luck.Any help would be greatly appreciated.

Hello dear support I read lots of comments about beeing abke to make move souroundsound avble. I understand when unbonding and bondong it takes lots of tome and configuration. However i've seen this is wanted by a big part of the community so my question, is this matter on the timeline from sonos to develop?Apprechiate the answer thanks and have a good dayKind regardsRyan B

..it is so frustrating.The Spotify connection is very intermittent;Yesterday Sonos played perfectly for 12 hours and then disappeared completely from my Mac and iphone necessitating a complete reboot of speakers, router and gigaclear range extenders... the second time in three days. It come back up but takes 15minutes to achieve this... My mac is hardwired and the gigaclear range extenders are wireless; I have a 100megabit fibre connection and no near neighbours … why does my sonos keep failing?? 

I have several different groups set up on my Sonos system (multiple Sonos Ones).   In the Sonos App, I would like to be able to select which group to play and/or to switch between groups (e.g. sometimes I want to play music in the living room, but nowhere else.   In short, I’m simply trying to figure out how to play music in different rooms at different times thru the Sonos App.  I assumed I could just switch the group that was playing, but I cannot make that work.)   Can someone tell me how?Thanks

Hello; my you tube premium service has been working fine and then today in some of my playlist specific songs are appearing grey and not playing via Sonos App siting ‘Your account is being used in another location’! Note I can still play the playlist via YouTube app. Also I have deleted and re installed the YouTube service within the Sonos App.  Please could some help to fix this issue?  thanks

Hi, my Wi-Fi at work crashed and was not working correctly, we had to do a bunch of resets to the system, once I got it resolved, the Sonos system was unable to connect to the speakers or spotify, I determined that reconnecting the speakers would solve the issue after trying one so I set them all up on a new system via my phone. After that all the speakers were working and are able to play music but I can no longer find them on any of our register or office computers. Most of the desktops are using an ethernet connection, however our office computer has a Wi-Fi connection and was also not able to find anything with the sonos app. We do have a backup Verizon network that may have kicked in at several points, however I think its supposed to be the same network since we don't have to do anything on the computer to switch to it. Does anyone know any solutions for this issue, or would a Boost make it work again? Thanks!

Can anyone help please? I have two Sonos roams and two of the charging stations. Neither of the roams will charge and the stations are clearly of no use to me now because the roams don’t work.  sonos refuse to refund me for the defective products and won’t refund me for the charging stations because they aren’t broken.  any suggestions?  thank you 

Will a gen 2 sub work with Sonos Arc ?

Is there any real fix for Spotify losing connection over Sonos?So far there are only tips offered on the forums.Spotify is completely unusable for me over Sonos for a few weeks now. All other services play fine! 

My Sonos One SL had been set up for 9 months and worked perfectly. Yesterday i went to use it and it was not on the menu for available rooms. I tried a hard reset and then to add it back to the network. It can be located and then the app tries to connect to the home wifi network it comes up with this message: “Your Sonos One SL has been added but may not appear in the system tab. If so, unplug the power cord and plug it back in to finish set up from the system tab”. Once done it still does not appear on the system tabI have tried to add it back to the network by hard wiring it to the router but this also failed. Thanks for any advice given.  

I have bought the Pro Ject T1 Phono SB (preamp) Turntable from Sonos, to play all my vinyl on my Sonos Play:1 stereo pair in my room. I have several other Sonos products around the house, including a Sonos Connect. I have connected the Turntable to the Connect via phono, i get some audio out of my Sonos Play: 1’s but lots of feedback, very low volume and a good 20 second pin drop delay and. My Sonos settings on the Connect are as follows:Source Level 2 (tried them all volume increases as level increase but feedback also increases) Line-Out Level Variable No Volume LimitHope someone can help me out here :)

I’m wanting to up Grade to the Sonos ARC from a JBL 3.1 Sound bar. I really like the JBL 10” powered wireless Sub. Its Fills the room so well and nothing is wrong with it. Will this Wireless Sub be able to connect to the Sonos ARC?I have heard the Sonos Subs and they sound very nice but i see no reason to spend the extra money when i already have a sub that works well in this room.  

As an early adopter, I am beyond frustrated with this product at this time.There’s constant breaking upgrades.After I finally made time for the S2 upgrade and started recycling my setup (3 Play:5, 1 Connect Amp into wired ceiling speakers, 1 Sub), I can’t discover my second Play:5 nor my Sub.All the documentation I find online seems outdated. Do NOT tell me I need to wire any of my SONOS products into my router---I paid $$$ to avoid wiring.Extremely annoyed at this point.

When will Sonos allow to add two Play 5 as Left and Right FRONT speakers to complement ARC?This would mean essentially using ARC as a Center FRONT speaker; along with Left and Right FRONT Play 5.The sound quality of ARC is not good enough for large open rooms.   

My Sonos only works sometimes. Is everyone feeling the same level of garbage tech? Support does not work…chatbot nothing. 

The house set up i’m moving into allows me to see my  75 inch t.v in the living room 22 feet away in my bed(while the doors are open)I’m hoping to get an arc and a beam, Have the arc connected to the t.v, and then use the beam through wifi so I can still have more immersive sound in my bedroom while watching tv, Plus also have speakers in different rooms for music. Is it possible to do this? Can you turn the Arc volume down, have the beam in the same room(in the app) and then turn the beam up to have more efficient and quieter sound in the bedroom while watching a movie, youtube, tv and gaming. 

Hello everyone!  For my TV setup, I’m planning on installing 2 in wall Sonos speakers, a Sonos amp, and a Sonos sub. Do do you think this is sufficient audio quality for watching TV and movies, or should I consider adding 2 sonos ceiling speakers to the mix?   If I do add the ceiling speakers, would I still be able to use the sub? I read somewhere that the sub doesn’t work when doing surround sound with 4 speaks. thanks for your thoughts! 

Hello Community, I’ve followed the connection instructions for Arc to TV through the app.  I have no success.  I’ve switched TV off, app off, tired different HDMI cables.  Still fail. Help…?Thx Dan 

I plugged my CD player directly to Sonos 5 However, you can barely hear.Sonos customer support said I could connect direct Sonos 5 but that doesnt workDo I need a preamp?Has anyone been successful connecting to Sonos 5?My cd player could be badThank YouJack 

I recently moved, so I’m setting up my system again. However, I’m having a strange issue. I have 8 speakers (9 but one setup is stereo Sonos Ones), all latest generation. The main difference between this new system and my old system is that all the speakers are WiFi until I can get some wires around the house. My old house had several speakers wired (not with SonosNet).I’m having two issues. First, sometimes one controller won’t see all the speakers. For example, my computer right now only sees 5/8 speakers, but my phone and iPad sees all. Come back an hour later, and things will change. This setup was an absolute rock for years prior (I’ve been using Sonos since the the year of their founding). I’ve toyed with STP, RSTP, rebooting switches, reboot routers, rebooting EVERYTHING, reseting speakers, etc. Nothing seems to impact that over time controllers lose speakers and then find them again.The second issue is that I can’t reliably join. For example, I have speaker Family Room and anot

I have a beam that’s hardwired with my Ethernet cable and connected via HDMI ARC. Also have an Amazon Fire Stick 4K. I still get intermittent cut outs. But ONLY with Disney+ and HBO Max. Haven’t noticed that happen on Hulu, ESPN, Paramount+, Netflix, YouTube. PlayStation 4 or Apple TV.How do I fix this? Diagnostic # 693926820 Edit: not answered. Accidentally hit the check mark

I'm using several Sonos with microphones; Move, Roam and One. Move and Roam work fine, however when using the One, the trigger word is fine… but then I need to scream rather than talk for the Sonos One to react. Anyone an idea how to deal with this? 

I've had some WiFi issues and was logged out of my S2 app. When I tried to log back in the app keeps asking me for the details of my sons account. I've tried deleting the app and reinstalling but it keeps defaulting to his account. Can anyone offer a solution?

Hello! I recently purchased a set that included Arc, Sub (Gen 3), One SL (Pair), but I’m now realizing that I will not be able to use all the components together due to the layout of the room and placement of the TV. As we figure out what to do, I’m hoping that a Sonos savant on here could answer the following:can I use the Arc as the rear speaker (behind where we sit while watching TV) and the pair of Ones as the front speakers (next to the tv) I have the option of hanging the Arc above the TV but it will be a few inches from the ceiling. I’ve read this is a bad idea. True? If I decide to not use the Arc, is it possible to just pair the Ones with the sub?Thanks for your thoughts!