Answered

Hello,I would like to change my 2 One SL, acting as satellites with Playbase and Sub setup, to 2 Roams. Will they act surround speakers? Can I just swap them and expect everything to work properly?

I’ve searched the web and can’t seem to find out why I’m not getting atmos on Netflix. I have a beam gen2 plugged into the hdmi arc on the tv with the supplied hdmi cable and the premium Netflix subscription. I’ve set the audio to use bitstream Dolby audio out. The tv has DD+ and my understanding is that I should get a compressed version of atmos but still atmos however in the s2 app it’s saying I’m getting Dolby digital plus 5.1

I got a new Sonos Port to replace an existing (and working) CONNECT:AMP. Going through the setup, it fails when trying to connect to WiFi. It says it must be 2.4GHz, despite this page clearly saying Port works with 5Ghz: https://support.sonos.com/s/article/126?language=en_USSo, I logged in to my router, turned off the 5Ghz radio and restarted. I confirmed on my phone that I’d reconnected to 2.4Ghz. However, when I try to set up Port again, I get the same message: unable to connect to WiFi, and a warning that it must be 2.4Ghz.Not sure where to go from here.

I have a Sonos Port with a dud channel.  Can’t find anyone to fix it.  Does anyone know of a repairer?

While they work perfectly fine, none of my Sonos devices that are connected via Ethernet or Sonosnet show up in my Unifi clients list.  The only device that shows up normally is my Roam, as it’s connecting via Wifi.  My other 8 devices do not show up in the Unifi Clients list if they are connected via Ethernet.  However, if I disconnect the one that’s on Ethernet, the devices will eventually start showing up in the list.There’s no problem, per se, but it’s damned peculiar.  And, at one time they did appear in the UI, and Unifi reported them them as being attached to the same port as the Bridge.  (This is expected behavior for daisy chained networking equipment.)Anyone else using Unifi wanna open their Clients tab and see how your Sonos devices are showing up? (UDM Pro, two Unifi Switches, and two WAPs) 

I just hooked up a new Beam Gen 2 to my LG TV via HDMI ARC and when the TV turns on it takes about 5 seconds for sound to start playing out of the Beam. I’ve tried unplugging and rebooting everything that is connected (cable box, fire stick, beam, Tv) and changing HDMI cord with no success. Sonos support also couldn’t seem to fix it. Is this normal?  Does anyone have a fix for this?

I am playing music from iTunes on my Mac thru 2 Sonos speakers that are wirelessly connected to the same router that my Mac is using. There is nothing in this arrangements coming in off the internet. The router is connect to the internet but not using it for this setup]. Yet, periodically, I'll get a few seconds gap in the sound out of the speakers. There are no error messages.  If the music was coming off the internet, I could say it was over demand on the internet but since it is not...Any ideas???

Probably a dumb/easy question but I couldn’t find the answer anywhere. Can I use any USB-C cable to charge the Roam? The one provided with it doesn’t quite fit with the silicone case I bought due to the way it’s angled.

Hi, I’ve bought a SONOS beam 2 and the power cable does no reach the socket and I’m going to buy a longer cable, Is the connector at Beam a C7?Thank you?

Hi guys, Hoping someone can help. I have a Playbar hooked up to my Sony TV. If I put the TV on and set the volume to what I want when watching a movie - it’s great.  However, if I then turn the TV off and ask Alexa (Echo) to play a song through the Playbar (using Spotify) - the volume is almost double as loud as the TV.  So loud in fact that my GF did it the other day and it’s actually blown the bass speakers in the Playbar (a separate issue).   When I look at the Sonos IOS app whilst doing the above, the volume slider remains at the same level for both TV and Music however what I hear is completely different.  Anyone got any ideas on what it could be and how to fix it without having to open the Sonos app and lower the slider before choosing music (which defeats the object of wireless / voice activation)?  ThanksDan

I have an existing sonos network consisting of a Beam and Play:1 speaker. The Sonos S2 controller on my Android phone can connect to the system and play music on both speakers.   On my MacBook Pro 2012 (MacOs version 10.15.7) the Spotify app can see both speakers and play music on them. However, the Sonos Controller app (version 13.2) running on the MacBook can’t find the existing system.  I’ve rebooted router, macbook, and speakers and still nothing. I’ve uninstalled and reinstalled the app on the MacBook and that didn’t fix the issue.  The firewall on the macbook is off.  Beam is wired to the router, Play:1 is wifi connected. Phone and MacBook use the same Wifi network (5Ghz) to connect to router. I’ve run out of ideas what else should I check?

Don’t play my Sonos One SL any radio station: Apple Music 1, Apple Music Hits and Apple Music Country.  In my mind, after a new iPhone Sonos app, or Firmware. Can you help me?

Any plans of allowing a sonos speaker to be configured as a dedicated atmos height speaker?

Arc + Sub + 2 One SurroundsLove the sound, love the system (when it is paired and working as expected).Beyond frustrated with the unreliability with the system to remember the pairing settings after a power outage. I’ve had this system for a little over a year since the Arc hit the market, and have repeatedly run into issues of having to remove and reinstall/pair the surrounds and the sub when a power outage or something occurs that causes a reboot of the router. I don’t have any issues with any other of the 20+ wireless devices on my network when an outage occurs, only problems with the Arc surround system remembering the rear surround and the sub.Each time this issue occurs, my first step from the app is to go through Support > Find Missing Products. The app successfully identifies the two One speakers and the Sub as missing from the system, however walking through the device and router restarts has never been successful and continuously ends with a message saying the devices were

Hopefully someone can help!I’m having an issue with my system. When I change tracks some of the speakers change instantly where others in the house are slightly behind, anything up to 10 seconds slower to respond. It is not always the same ones that have the delay.I have on my system a playbar, sub and 2 play ones grouped, and also 4 other play ones and a play three all separate. I have tried re-booting, changing the WiFi channel and connecting one directly to the router, none of which has worked. I am also now running a boost connected to my router which hasn’t helped either.Any ideas would be much appreciated. 

Pandora stopped working for me.. I can browse my stations but click ‘Play’ and nothing…I restarted all Sonos devices..  shut down all Sonos apps.. deleted the Pandora services.. Added it back and get weird messages.. “Pandora is conducting system maintenance. Please try again later”.. Waited a day.. same results.  Oddly after I get the above message it says in my Sonos app the service was added but still nothing plays.  HELP !  

Audacy has a number of “exclusive” stations that appear to be curated streams (for example, Americana, by the DJ Lin Brehmer at wXRT in Chicago).  I can access that exclusive station directly from the Audacy website and from the wXRT website -- but I cannot find it on my Sonos.  All I see on Sonos are the actual radio stations (including wXRT).  QUESTION:  how do I access an audacy exclusive station on my Sonos system?thanks

hi there. For my husband’s 50th I want to buy him a turntable to connect to our current Sonos system.  I don’t want to spend so much money so thinking of buying a non-Sonos turntable.But when I’ve read the Sonos blogs, if we have a turntable then it says we need a Play5 Speaker - does anyone know if this is correct? We only have a Play 3 speaker, a Beam, 3 Play 1’s and a Roam.  

Had it all setup - then suddenly the 2 PLAY:1 drops of - adding them again but when I try to add them as surround it fails - The network are stabil and all products are on… so what do I do? “Add surround speakers. This will take a minute...”“There is a problem adding your surround speakers. Check your network connection, and check that your products is on” 

Hi bought a new arc, however I can’t connect my okd sonos sub, that I used with my playbar. ? The Sonos app, keep indicating sub not found ? Is it powered on and connected the answer is yes power on I can see the light and I connected to my router via Ethernet ? Can anyone provide any help ? 

Why does my Beam keep getting lost? I am new to Sonos products and rapidly coming to the opinion I should have stayed away. I bought a beam to go with my projector and thought I might add more later. So far I find the sound quality really good but the software is far too complex. What is worse is my profile keeps loosing the beam. Tonight I am sat here with my phone linked via wi fi listening to music. With the music still playing the software tells me I have no device connected. I have no control over the beam. I follow the instructions which have me turning the speaker off at the power supply and reseting all the connections. Why does this keep happening? 

Hello, as I just received my SONOS ROAM I have tried many times today to get it connected in Bluetooth by following the procedure as described in that link.https://support.sonos.com/s/article/4989?language=frSo I kept pressing the button at the back but the blue light never went on and as a consequence the product had been left undiscovered for my mobile phone.Is there anyone who encountered the same issue & what should I do to get it solve.Thanks for your help

Hello everyone,Two-part question.  I previously posted that I have a dated TV (Sharp) that while equipped with ARC, does not deliver DD5.1 to my Beam (neither first or second Gen).  I am interesting in replacing the TV, but have noticed some issues cropping up with LG to ARC.  My questions are:Is there a comprehensive list of SONOS compatible eARC TVs?  The closest I came to was off RTINGS.com, but that is not necessarily geared to SONOS compatible products.  Save for going to a big box store and trying to fiddle with things, there has to be a more efficient way to achieve a truly clean solution is the ARC a good surrogate measure for the BEAM Gen2?  I am asking the question in the context of ATMO so basically, if the TV works with ARC, does it stand to reason it will do similarly with BEAM Gen2?Many thanks for all opinions.Thank you.

Dear Sonos Team,I have a projector, which leads to a suboptimal speaker setup for the room.  The projector and beam are behind the couch, while the surround speakers (two 3s) are in front of us.  Is it possible to flip the output, such that the main audio comes from the surround speaker (in front of me) and the surround sound comes from the beam.  I don’t want to have wires running up and down and across my minimalistic living room, with a beam floating alone on an empty wall where the projection is. Thanks for your support!

Morning, today for the first time I’ve found that I’m getting large popups in the Sonos app advertising new features of the Sonos Radio service, this despite me never using it and having Contact Preferences in my profile set to have both Email and Sonos App unticked. So far this morning I’ve had three large popups obscuring my Sonos app every time I’ve gone into it.Screenshots here: https://photos.app.goo.gl/fHtRJV7JW53iEfAC8Is this a recent update to blame? My contact preferences have not changed. None of the popups were in any way shape or form an “important announcement” which are still sent even when preferences are set to not permit contact.