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I have noticed recently my Connect is getting very hot on the top. Although i can hold my hand on it it is uncomfortable to do so. Is this a problem?It has also started to occasionally stop playing part way through a song. It will then start at the next song or i have to shut down the app and restart it otherwise the app won’t help it.

I just recently purchased the Symphonisk speaker and there is no sound. I don’t even get sound during true play. I do have a light on the front that is white. The play button and volume buttons work just fine and I can control my play 1 if the speakers are paired from the Symphonisk. From all appearances it just seems that the speaker is broken. 

So my LG LED uses a Beam with Arc and a gen 3 Apple TV and with 2 Play 1s it shows Dolby Digital 5.1 as it should. When I watch the exact same content on my LG OLED with eArc surround and an Apple TV 4k (old version) I get the MC LPCM 7.1. Why the difference? I haven’t made any major setting changes on the led setup and it’s fine. 

Hi all, It seems my SONOS soundbar is continually adjusting when I have an electric fan on near it. It also seems to do this when many people are in the house. It’s as if it’s auto-adjusting it’s output to my Sony Bravia. This means that sometimes even at 0 volume it can still be heard. I continue pressing down on the volume and it seems to reset itself. Any ideas?

I have an old 2016 Sony LCD that I will be attaching my Arc to. My tv doesn't have an eArc but it does have an Arc hdmi port. Would there be any difference in quality hooking the Arc using the optical adapter as compared to hooking it up via the Arc hdmi? I would like to use that last hdmi for an Xbox.

why i cant order this ?

Hey,  I may gave completely missed all info on this but hey! I have just received my PS5 and am pumped to use it with my Sonos Surround Sound Set Up. Arc, 2 x Play 1 & Sub.. My question is how I connect all of this with my TV, while still enabling 120Hz Refresh and Dolby? My TV only has one EARC HDMI which is the only one I assume I can use with the PS5 to allow 120HZ refresh rate? Sine the ARC only has 1 HDMI slot I will then miss out on EARC on the Sonos? What am I missing? I have read about pass through also but am completely baffled!  Cheers, Sean

I dont want sonos radio.  I already have a subscription service and don’t need another one.  Or the sonos radio ads.  How do I get the icon off my “Browse” list? I’ve tried all the suggestions I’ve found so far, including hitting the icon and then selecting a “remove” button (there isn’t one) and going to the online site and opting out there (no option).I know some will say that it shouldn’t bug me or that it’s just a part of the app, but I reject both of those ideas.

Hello,A customer had their Sonos registered to one of their employee but unfortunately that person left. They have now 4 Sonos that I need to sync and register to the company’s name instead. Is there a way to achieve that ?Best regards.

Can I play the songs loaded on my iphone 6 ios 12.5 on my Sonos speakers?

I have several wired Sonos products + few not wired and a Roam. I have a main router and 2 WAPs - in lounge (netgear) and bedroom (ubiquity). The iOS app does not connect to the Sonos system when wifi connected near the main router but ok when connecting to wifi near 2 WAPs. All 3 use same SSID. Roam struggles to connect back via wifi after it’s been used from Bluetooth or randomly disappears from iOS controller. When this happens, on Spotify connect can see roam but on iOS controller  it’s not there. I am not a network expert - suspect it’s something to do with WAPs and DHCP settings. Netgear has option to set up or let router set it - not sure which one to use? Any help appreciated !

I purchased a Beam a few weeks ago. I absolutely love it but twice now I’ve had to power cycle it to get the IR sensor working again. Randomly it will stop responding to Sky Q remote when streaming music. Tried all the usual - batteries in remote, making sure IR sensor isn’t blocked, re-pairing etc. A power cycle is the only thing that works instantly without having to alter any other settings. It’s so frustrating and annoying. I have read other posts about this but they seem to be a few years old. Anyone else experiencing this still, any fixes etc?? I’ve got the latest software installed. TIA

Hello,I’ve recently received my Arc bar. However I am struggling to use Dolby Atmos. I have got LG BX 65 OLED and my arc is connected via eARC HDMI. In addition I use Netflix premium subscription.I was playing with all possible TV options but it always shows Dolby Digital Plus 5.1, never Dolby Atmos. What am I doing wrong? How can i enable dolby atmos to see that in my Sonos App.    

My sonos has simply stopped working. Cannot connect the bridge, although it was working without the bridge connected for about 2 or mor months. Now it says it cannot connect and error 30 comes up. I am fairly technical but need someone to hold my hand to get this working again.. what do i have to do to get my music playing ?? please help. thanks Elena  

Hi There, I have read some questions about the same issue I’m facing right now. But unfortunately I have not seen any solution yet.The issue: I bought a pair of Sonos One, and registered them. They worked well. After a while I had to change my wi-fi network. I thoght no problem, I went through the steps advised by Sonos FAQ, and one of the speakers could be re-registered under the new wi-fi system (it is working well). But the other speaker is problematic. The android app could not see it. I can’t even go back the factory reset, since the speaker goes back to solid white led signal after every factory reset trial. So it seems the speaker is connected to somewhere but I don’t know where, and I don’t have the access to the speaker, because the application on my mobile don’t see it. Of course I have already went through hundreds of SONOS FAQs, but no one helped. :(( So what now? Many thanks for every idea. 

Hi Got my Roam today and liking it a lot. I’ve had it charging on a wireless charger for 12+ hours and it is showing as fully charged. Was a bit concerned to find it is fairly warm this evening despite not being used for 4-5 hours. This suggests the battery is being charged even though it is at 100% which won’t do it any good.  Or is this normal for speakers that are powered up but inactive?  thanks. 

Hello all, if I buy a brand new Move can I add this to my S1 system or will it be locked to S2?.Cheers, Keith. 

can i use the sonos radio app on sonos roam by bluethoot?

I have a stereo pair setup of Sonos 5s. Using the S1 obviously. When I play apple lossless files I've ripped through itunes some stutter. When played on S2 capable (Beam, etc.) They do not stutter. I have tried separating the pair and it still happens. Any thoughts??

Hi allwondering if anyone had experienced this and managed to find a good fix. I am still happy with my Sonos Playbar so really want to restore it to its former glory.Around 1 year after purchase, I noticed that any bass coming from the Playbar did so with a flapping-like noise. Complete bass distortion. Tried everything possible (restores, resets, etc) before finally taking the plunge and opening the unit. Yesterday, after putting up with this for a couple years, and before discarding the Playbar in favour of a new soundbar, I decided to open the unit and peep inside….To my surprise, i found that 5 of the 6 mid-woofers had their foam/rubber speaker rings torn, meaning the speaker cone was no longer attached to the outer ring.  This explains the distortion and ‘flapping’ sound!!I’ve ordered some 3” replacement foam rings on eBay, and shall attempt to replace these myself, but my question is, what could have caused this?  I’ve always been extremely careful with my Playbar, keeping bass

I want to use the Sonos Roam on a sailing boat.Just in case it falls over board - does float?

I have several S1-era pieces that work just fine. Slowly building my S2 next gen ‘family’. I’ve got both   S1/S2 apps working just fine on my iPhone. Want to add S2 app to my iPad (which has the S1 app currently installed and working perfectly). In order to add S2 app (to iPad), my understanding is I have to remove the S1 devices and then reset the app → that allows me to add S2 app and S2 devices to iPad → then I go back and re-add S1 era devices.1) Is all this correct or am I wildly misguided? 2) Will this process completely wreck my happily co-existing iPhone S1/S2 marriage?Any help/guidance would be most appreciated.

Issue w/ Sonos App, I continue to have issues with the new app on my iphone. Cannot open app as it freezes and shuts off after 15 seconds. It worked for a few days and then stopped. I am trying to upgrade my Sonos system with a new ARC so I need this to start working first. Have tried everything but nothing working at all. Please advise. Thanks

My Playbase sound will start and stop when playing music from my iMac.  It does not do this when playing the TV sound or the internet radio.  My Play 1 speakers do not have this issue - its just the the Playbase.  I did turn the power off and back on for the Playbase but that has not resolved it.  Any suggestions?

Hi all,We are an av installer and use sonos in some client setups. Mostly port or connect and we are experiencing a lot of problems after newest updates in S2.A lot of clients are reporting missing players. The player dissapears in the sonos app but is still active on the network and replies to ping and :1400/status page. Most of our installs are hardwired and wifi off, a lot of these installs worked fine for a long period until now.I think the issue occurs when playing spotify music selected in the sonos app.Other players playing internet radio trough sonos radio or tunein have no issues. Also when playing spotify trough spotify connect the players don’t disappear. Since we allready know of 10+ installs with these problems I don’t think the network or network gear is causing this. Because there are different routers and switches with most of the installs. Anyone aware of this issue or experiencing the same?