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Just moved, had to factory reset the Play 1 and Play 5, connected to a few music services.  I have a nice library of music in Itunes on my PC.  How do I connect that libary to the Sonos system via the Android app on my phone?  Answers etc. in FAQs and forums seem outdated.Thanks.DTM

Have had a roam since April, today stopped working completely dead, unable to reset, when plugged in using supplied usb cable and a Sonos plug adapter all I get is a constant orange light Have I now got a door stop😥😱

I have an Arc + Amp + Sub setup for my home theater and just added two pairs of Ones on my back deck for music.  I would like to be able to use them independently and listen to music on the Ones while others are watching video on the Arc system.If I try to play music through the ones (from, e.g., YouTube music) while someone is watching video on the theater system, the app tells me I must disconnect the TV in order to listen to the music.  Is there a way to set up the two systems so that they can be used at the same time with different sources?  It seems like this should be possible since the home theater system works fine without using the app.  

My SONOS was playing sound just fine but when a friend tried pairing with a SONY speaker I had, she inadvertently tried pairing it to my Sony TV which has my SONOS hooked to it. As soon as I canceled the attempt, my SONOS quit playing sound thru my TV. I have not been able to get it to work again. I’ve tried resetting the TV speakers to internal & then back to external. I’ve tried pushing the button on the back of the SONOS arc. I’ve tried unplugging the HDMI cable to the SONOS, waiting 30 seconds & plugging it back in. I’ve tried unplugging the HDMI cable to the SONOS, waiting for my TV to switch automatically to internal speakers, plugging it back in & waiting for my TV to switch automatically back to my external speakers, which it does but still no sound. I’ve tried unplugging the power to the SONOS, TV & DISH Joey, waiting 30 seconds & plugging it back in. I’ve tried resetting the Joey & the network connection. I have a SONOS Boost, but I didn’t try unpluggi

I have had a few problems relating to my wifi and thus I invested in having an ethernetcable installed next to my arc to be able to connect via this cable, since the arc, sub and sorround speakers are furthest away from my router.However when connecting via cable directly to arc, nothing seems to be changing. If I try to deactivate wifi in the setup menu, the system however states, that I have to install an ethernetcable (which I already did).How can I see whether the speaker is using cable connection or wifi? And do I have to deactivate wifi in the speaker setup menu?

Hi, I have an arc and 2 One SLs (a surround setup), can I add a connect amp and 3rd party active sub to get 5.1.2, for both Music and TV (TV connected to ARC)?Thanks

I have had surround sound set up and working in conjunction with my Arc and Sub for 10 months. Over the last few days it has stopped working. My app is up to date, all my equipment is up to date. I have reset and rebooted both Sonos 1 speakers. I have rebooted my wifi (nothing else has a problem with wifi). I get two messages, depending on where I am in the rebooting process:There was a problem adding your surrounds. Check the network connection and make sure your products are powered on (done)Your left surround is unavailable. You can add a new surround or remove the existing one (have tried both).The Arc, and both Sonos 1 speakers all work independently of each other, just not as a surround.Please help! 

I need help. My beam connected to Samsung TV using either ARC or optical adapter started making humming noise that increases in intensity as the volume is increased. I submitted a diagnostic report 183645054. Please help.

When playing music with surrounds set to full, please could we have the option to mute the soundbar, thus improving stereo image of music tracks. Many thanks

So it seems when I play Spotify through both Spotify Connect and the Sonos app on both my iPad and iPhone, Spotify randomly stops playing. This seems really to only seems to happen at night. I can press play and the audio will resume right where it left off. This is with a SYMFONISK hardwired with an Ethernet cable. I submitted diagnostics: 1031354842

I have multiple zones of speakers with my Sonos Amps, and would like to use my outdoor rooftop speakers (powered by Sonos Amp) for audio output when I’m watching a moving on my outdoor projector. I currently use Chromecast to play content on my projector but there isn’t a way to play video on the projector and get audio to push to Sonos. Is what I’m trying to achieve possible? Would it be better to get a Apple TV to connect to the projector?Current state I have to connect a portable speaker via 3.5mm to the projector but would be a much better experience with my outdoor speakers. Alternatively I think I could purchase a Sonos 5 and connect that to the projector via 3.5 to act as a “center” speaker and bridge to the Sonos Amp. But honestly that’s overkill and wouldn’t use the Five for anything but one off movies on the rooftop. Appreciate the help. 

I unplegged the speakers for the holiday, when I came back the group is not working anymore. They all work on their own, if I group them it works only the latest one was playing. 

 Cannot conncte to Sonos after hours of troubleshooting attempt. Any one had the same issue before? The system worked fine for years.There was an issue for the connected Wifi some point and no devices could connect to it as SSID dissapeared form the list of SSIDs.During the time of Wifi dissapearance, the Sonos devices worked on another Wifi NW.After rebooting NW devices the dissapeared NW came back. Tried to have Sonos back to the old Wifi NW. ‘Fix it’ ended with ‘Cannot connect to Sonos’ message. S2 app was reset and Sonos devices all rebooted but it did not change anything. Used App is Sonos S2, Sonos one SL x5 installed.  Cisco router → Cisco Switch →  AP →  3 SSIDs                                                             →  Sonos Boost 

I want to disable the "start sound" that sets of when I say "Hey Google".Obviously I want to have Google assistent activated, but the sound annoys my girlfriend. I found how to do turn the sound of in Google Nest products (se link below). But I don't find how to do it on my Sonos products (or if it's even possible). I'm guit sure it's possible because a friend that I belive had Sonos as well had managed to deactivate this sound. https://support.google.com/googlenest/answer/7410241?hl=sv&co=GENIE.Platform%3DAndroid

I have Sonos throughout the house, including an Amp and surrounds in the living room, Fives upstairs - and Play:1s and One SLs downstairs, across multiple rooms.Always worked perfectly until a couple of months ago. I’ve switched to Qobuz, so presumably data throughput is higher than when everything was Spotify, Mixcloud, Bandcamp, etc. However - that doesn’t really explain the problem as far as I can tell.When I join the Kitchen speakers to the Veranda (both stereo pairs), I get massive dropouts. The Veranda is the closest room in the house to the kitchen. Individually, the zones play music absolutely fine. Different albums on Qobuz at the same time in every room, no problem. Same album at the same time when grouped, if Kitchen and Veranda are both in the mix, always results in terrible dropouts.I bought a Boost in the hopes that might help. We’re on a Google mesh wifi setup, which I understand is problematic unless you connect the Boost directly into the main hub, which I’ve done. I’v

I changed my wifi password and was able to update 4 of 5 of my devices in the app. When I go to add the final speaker, it claims the app is out of date and will not let me progress. When I go to the app in Playstore it says it is up to date.  I am on version 13.2 Sonos OS S2 I have factory reset the speaker, I have uninstalled and reinstalled the app on both my phone and tablet. I have also restarted my phone and tablet.I found a similar issue from a post two years ago. Tried everything on that list and was unable to resolve this issue. 

Hi, i am having an issue with volume not syncing between normal stereo content and high res audio.I have an LG 55 nano90 2020 model. I work with a Chromecast with google tv. Chromecast is in hdmi stating higher refresh rate. And Soundbar is plugged into the eArc port. Chromecast is also directly plugged in with Ethernet.*Yes ALL my stuff is updated to latest software. (Computer nerd, build computers...have Plex server...)At first I struggled to get the Atmos or Dolby format to play. Was only getting stereo. Finally found setting in Chromecast to allow surround sound formats and also set tv to passthrough.*Other settings hdmi is set to bitrate and not pcm. I have tried turning eArc on and Off. Unplugged system so it could reset between swapping. I have tried to turn off and on the CEC settings in Chromecast and or tv to see if that would help...nothing.I don't know what else to try...i have fiddled with app settings but not much. I see there was remote setups but it doesn't pick up my C

Hi i have a living room area of 9x4 mts = 36 m2 Do I need 2 in ceiling speakers or 4? what is the area coverage of one set (2) speakers?  thanks  

I have my Music Library saved on my MacBook Pro and recently when I’ve updated my playlists and exported my library to sync to my WD MyCloud Home, it’s still showing playlists I have deleted and is missing new ones I have added. I’ve even tried deleting the original .xml file and exporting a brand new library but no luck.Any help would be greatly appreciated.

Hello dear support I read lots of comments about beeing abke to make move souroundsound avble. I understand when unbonding and bondong it takes lots of tome and configuration. However i've seen this is wanted by a big part of the community so my question, is this matter on the timeline from sonos to develop?Apprechiate the answer thanks and have a good dayKind regardsRyan B

..it is so frustrating.The Spotify connection is very intermittent;Yesterday Sonos played perfectly for 12 hours and then disappeared completely from my Mac and iphone necessitating a complete reboot of speakers, router and gigaclear range extenders... the second time in three days. It come back up but takes 15minutes to achieve this... My mac is hardwired and the gigaclear range extenders are wireless; I have a 100megabit fibre connection and no near neighbours … why does my sonos keep failing?? 

I have several different groups set up on my Sonos system (multiple Sonos Ones).   In the Sonos App, I would like to be able to select which group to play and/or to switch between groups (e.g. sometimes I want to play music in the living room, but nowhere else.   In short, I’m simply trying to figure out how to play music in different rooms at different times thru the Sonos App.  I assumed I could just switch the group that was playing, but I cannot make that work.)   Can someone tell me how?Thanks

Hello; my you tube premium service has been working fine and then today in some of my playlist specific songs are appearing grey and not playing via Sonos App siting ‘Your account is being used in another location’! Note I can still play the playlist via YouTube app. Also I have deleted and re installed the YouTube service within the Sonos App.  Please could some help to fix this issue?  thanks

Hi, my Wi-Fi at work crashed and was not working correctly, we had to do a bunch of resets to the system, once I got it resolved, the Sonos system was unable to connect to the speakers or spotify, I determined that reconnecting the speakers would solve the issue after trying one so I set them all up on a new system via my phone. After that all the speakers were working and are able to play music but I can no longer find them on any of our register or office computers. Most of the desktops are using an ethernet connection, however our office computer has a Wi-Fi connection and was also not able to find anything with the sonos app. We do have a backup Verizon network that may have kicked in at several points, however I think its supposed to be the same network since we don't have to do anything on the computer to switch to it. Does anyone know any solutions for this issue, or would a Boost make it work again? Thanks!

Can anyone help please? I have two Sonos roams and two of the charging stations. Neither of the roams will charge and the stations are clearly of no use to me now because the roams don’t work.  sonos refuse to refund me for the defective products and won’t refund me for the charging stations because they aren’t broken.  any suggestions?  thank you