Answered

I would like to change the default music streaming service to YT Music. RIght now it has Spotify, so if I say to Google Assistant, “PLAY XYZ” i it will search for it in Spotify, I have to say “PLAY XYZ in YouTube Music”I tried deleting Spotify as a music service, but now Google Assistant just says “sorry, Spotify not available in Sonos”Is there a way to change the default to YTMusic? I want to cancel Spotify altogether.THanksEmile

I am trying to play a playlist with 224 hours of music but keep getting message saying unable to add songs to queue. I have done step 1 reset but that didn't work. Any suggestions? It seems disappointing that I can play this on my simple UE Boom but not on my flash Sonos Move device.

This isn't a new request. It's been made before, literally years ago:https://en.community.sonos.com/controllers-software-228995/android-widget-transparency-6854974  Please, please, please add a transparency option to your Android widget 🙏🏼

I bought the Roam to use as an external speaker for the Xfinity app on my iPad.  I only want to use it in Bluetooth mode but, every time you turn on the Roam, it starts up in WiFi and you have to press and hold the power button to turn on BT.  Any way to have the Roam default to Bluetooth when you first turn it on or turn off WiFi connection permanently or something?   

I’ve been using PLEX Media Server (PMS) running on a Synology Diskstation to serve up local music files to the household SONOS system. It has been working flawlessly until the last couple of days. Unfortunately, both the NAS software (including Disk Station Manager, v: 6.2.4-25556) and PMS (v1.22.1.4228) were updated during this time, so I’m not sure where the issue started, but this is what I’ve been able to establish: PMS will play any mp3 file via either the Android and Windows desktop SONOS controllers (S2). PMS fails to serve up almost all 16bit 44.1kHz flac files to SONOS and reports “Unable to play - the connection to Plex was lost.” This error is reported in both Android and Windows SONOS controllers. I have found only 2 flac files that will play and I can see in the PMS dashboard that they are being played as flac (stereo) at 834Kpbs and 941Kbps, respectively. However, all other tracks on the same album fail to play. I have one album that is hi-res flac and it plays fine b

I just purchased the Roam and have been trying for a few hours to connect it to the Sonos app on my phone. I received a message stating that setup was successful, but it may not show up in system and to follow certain steps if that happens. Will it is not showing and I've tried following the instructions and even resetting all items, multiple times. When looking at my wifi it shows it's connected, but not in the Sonos app. Any advice would be much appreciated, otherwise I guess I'll be returning.  Btw - I'm using an Android phone with the latest Sonos app and have the Xfinity router.

Hi there,Was looking the Never Stop Exploring radio, the one co-created by Sonos and The North Face, but I do not find it.Any clue?Thanks!!

Hello everyone,I’m about to buy my very first Sonos product. My plan is to buy a Beam and 2 One SL for the TV, 2 One SL in the kitchen (right near by the living room) and 2 One SL in the bedroom (right near the living room too). I have a Playstation 5, a Nintendo Switch and an Apple TV.How to connect everything to be sure that it works as simply as possible? My wife will kill me if it takes too long to start the whole thing or if you want to switch from the Apple TV to the Playstation. In addition to this, there is wifi everywhere and RJ45 right behind the TV and in the bedroom.Thanks a LOT for your help :)

I bought the Sonos Roam on vacation to listen at the pool.  It does not connect to WiFi, bluetooth or apple airplay and is just basically a paper weight.  Luckily for me the tech support guys dont work on the weekend so I have no one to help me. WHAT A WASTE AND FALSE ADVERTISING!

Hi All,I have just purchased a sonos roam, when turned off after a while an orange light sort of glows at bottom of speaker, what is this and why does it do it even if turned off ?Cheers for help Nick

With so many of the products seemingly on backorder, do they charge your credit card immediately or when the item(s) ship?

HelloI am planning my KNX Smarthome and am wondering how to power all the ceiling speakers. For different tasks, I need to be able to control the speakers with Airplay-2 and via Sonos. If I got it right, the new Sonos amp covers both, but a combination of connect. amp and (existing) Airport Express stations connected to the analog line-in should do the same at half of the price. Are there any reasons not to use this connect-airport combination and buy the new amp with an integrated Airplay-2?

I try to add zp 100 to my sonos 1 and 5 system.my present system recognizes the zp 100 and the green light is blinking. System asks to load S1 controller. When doing that it seems like the controller was not loaded and the situation is static- nothing happens. What to do?

Hi folks,when watching tv my Google assistant on Sonos Arc self activated randomly with tv audio. It happens basically every day. Never happened before when I was using a Beam. My system is:Arc connected to LG C9  via eARC (tv audio de-activated)Gen 2 Sub2x Ones as surrounds any idea on how to solve this annoying issue? cheers 

It’s 2021 and yet the Apple Music w/in the Sonos app looks like it’s from 2001!  Bottom line is that features within the Apple Music app are missing from Sonos.  There’s no Browse.  The My Music feature doesn’t show all of my downloaded music that I have in my Apple Music Library.  The Radio feature within Sonos doesn’t match up.  Even the ‘My Sonos’ feature is not accurate.  The ‘recently played’ isn’t in sync or flat out wrong.    I love the Sonos speakers and want to add to my system but dang it Sonos, the app is really starting to cause a problem and has me thinking of going in another direction.  Yes, the Sonos app will play music but it’s becoming a pain.  I get it that Sonos has to work with Apple and other providers but I’ve been a Sonos user for years and still nothing has improved.  

I have the 2 Sonos S2 speakers and I don’t know how to connect my iPod touch as well as my very old Classic iPod. Could someone please help me with this?

On my Sonos 2 systems (2 Amps and 1 Port), I hard-wired all 3 using ethernet to save Wi-Fi bandwidth.  It works great until there is a glitch in the power or internet provider; they can never get back online automatically.  However, if do not use ethernet connection and just use Wi-Fi for all 3, when power goes out or if there is a glitch in the internet, they all automatically find there way back online where I can use them via the app.  This only happens with my S2 products, my S1 products (Connect:Amp and Connect:Port) are hard-wired too and they find there way back online.  Not sure what is going on with S2 and ethernet option… any suggestions?   Thank you,Bill

Hi, I’m trying to set up the Sonos Arc with Apple TV and Behringer Flow 8 mixer to do some homemade Karaoke via iTunes on the Apple TV.  So far, I can Bluetooth the iTunes from the Apple TV directly to the Behringer Flow 8 mixer and blend in the vocals. The problem I’m having is when I output the RCA audio to the Sonos Arc. To do so.. I’ve bought of Amazon a small USB powered RCA to optical and then I use the Sonos Arc Optical adapter to HDMI cable to feed to the Sonos Arc. I then tell the Sonos Arc that I’m using a non e-Arc HDMI feed, but the Sonos Arc will not recognize the signal and in turn, there is no sound. I’m wondering if the problem exists because the RCA to optical signal I’m sending the Sonos Arc, does not include a video signal as well. or is there something else going on.. Note: I tested the Sonos Arc adapter and HDMI cable from the TV’s non e-arc plug to the Sonos Arc and it worked, so it's not that. Thanks :)

I’ve read some of the other issues and answers that others have experienced however I still cannot get Sonos to recognize my updated music.  I add new songs to my Amazon music account then go to Sonos to play and the song/songs I’ve just added are not showing.  I’ve deleted my Amazon account and reinstalled, I’ve signed out of my Amazon account and signed back in but still nothing is working.  I’ve deleted the Sonos app and reinstalled, I’ve tried everything I can think of.  I’m using an iphone 8+ to access my Sonos and Amazon music.

Our house is filled with Sonos. We have a Sonos Play One in every room and our living room has a Sonos Playbar with two Sonos Play Ones for surround sound. We have echo dots in each room and have Alexa configured to use the Sonos speaker (in each room) as default. It has been working perfectly for years.Fast forward to now; Alexa no longer plays music through any of our Sonos speakers. Alexa now just plays music through the echo dot instead of the Sonos speakers.I have spent hours troubleshooting this and have done the following:Disabled Sonos skill in Alexa Removed Sonos speakers from Alexa Power cycled all Sonos speakers Added Sonos skill to Alexa and rediscovered the devices Reconfigured each room (group) in Alexa to use Sonos as defaultAll of my Sonos speakers have excellent network connectivity and are set with a static IP. Nothing on my network has changed recently. I have verified firewall and dns logs. Recently I set Sonos to auto-update and am regretting that decision. At this

I accidentally upgraded two products that I don’t want to upgrade. I was thinking it was an update, not upgrade. How do I release them from upgrade status?

Trying to help hubby connect to our Sonos Roam, whilst away from home.  Bluetooth is connected, blue light on the Roam.  His phone is saying it is connected, however he can not play music.  When he tries from the app it is saying that it is looking for a network.  The Roam has been added to our home network.  The hotel Wi-Fi will not have a Sonos network….. tried turning off Wi-Fi all together. 

Hi all. I can’t find this answer.I have 30 independent SONOS speakers, some old play 1, some new sonos one. I want to add more but as-is, i can never select “everywhere” and have all speakers just play. It takes an hour to cycle and never really plays them all. I have to play a couple at a time then add more as I go. is there a max amount of speakers allowed on one system?

I’ve lost the capability to control sound on my Sonos Beam from my Samsung TV remote.  This had been working fine for years but stopped working after a full power outage.   Since then, to change the volume, I either need to push the buttons on the sound bar directly, or I need to use the Sonos app on my phone.The sound bar is hooked up to the TV via optical cable, and I've confirmed the TV is set to use the Optical sound output.  I've replaced the batteries in the remote, and have also tried two Samsung remotes (both of which are connected to my TV).  When I hit Vol+/-, the /- indicator on TV shows up, but the sound on the Beam does not change.I have tried re-configuring the remote, deleting/adding the remote but nothing has worked.I’ve already read past fix suggestions relating to Samsung Universal Remove settings eg.https://us.community.samsung.com/t5/Qled-and-Frame/Can-no-longer-control-Sonos-sound-bar-optical-cable-via-remote/m-p/1674545#M13739but this doesn’t work.  Has anyone els

Good morning,Last week I bought the Sonos Roam and installed it. As always, vertly easy to add a Sonos speaker! I've added to a room where I already have a Sonos One. They play together, but when I want to regulate the volume, this is only possible for the One, the Roam is visually on mute. With the buttons on the Roam I can change the volume, but not via the app.Is there anybody with a solution for this?Thank you all and have a great day!Stefan