I have two play 1s linked to a Beam. This is setup as a surround system.
Both play 1s can be connected to Ethernet if needed. The Beam is connected to the TV by the HDMI to Optical cable/adapter.
what I have been finding is the one of the play 1s the “right” one keeps clipping out when watching TV or listening to music. This happens if on WiFi or on Ethernet.
I’m starting to think the play 1 is faulty or failing. I have done a diagnostic report but not sure how to submit it to Sonos as the online chat is not available number is 1438370456
Can anyone offer advice?
Best answer by Corry P
Great - thanks. I see a way forward. Your missing speaker has likely logged-on to your network via a Sky Q box. This is a problem as the Sky Q boxes don’t allow all of Sonos’ used network messaging types to pass through.
The best thing you can do in this situation is to wire either the Kitchen speaker or the Beam to ethernet, permanently. That, plus a 1 minute wait should do the trick, but rebooting the Beam may also be needed.
Alternatively, please do the following:
- Unplug the Beam and the surrounds speakers from power
- Unplug your living room Sky Q box from power, plus any more of these that are closer to the Beam than the router is
- Plug in the Beam, wait for a solid white light
- Plug in the surrounds, wait for solid white lights
- Plug in the Sky Q box
It’s possible this can be shortened to “unplug the Sky Q box for half of a minute” :)
Later, if speakers are offline (or rather, online but don’t show in the app) and have solid white lights, the chances are good that a reboot of the Sky Q box will fix it.
I hope this sorts it out for you.
Edit: There’s also a TP-Link access point which could cause the same issue.