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Hello there,I couldn’t seem to find anything that adresses my issue on your support site.I recently watched two 4K UHD Blu-ray discs (Avengers Infinity War and Endgame) with Dolby Atmos activated. I own a Sonos Arc and a Samsung QLED tv with EARC enabled tv model is QE55Q77TATXXC. I use my Sony PS5 to play the 4K UHD movies.The issue is that the sound disappears for 1-2 seconds every 20-30 minutes for no apparently reason. I’ve tried searching the internet for an answer, but there isn’t any answer anywhere.How to resolve this problem? 

Just got my hands on the new Roam today and  can’t get it to charge.   its plugged in with cable provided, solid orange  light on the front of it and can see it’s charging on the app but it’s stuck at 20% all day now. Won’t charge up. any ideas what to do here, very frustrated with this problem.  thanks in advance for any advice. Edit, light is slowly flashing orange it was only solid orange when speak on but problem remains the same.

Relocated recently and changed TVs from a Philips TV to a Samsung AU8000 series. No issues before but I’m now getting intermittent crackle/static while watching TV. Connected via HDMI ARC. TV firmware is up to date. I see a few others have had the same issue. Is there a solution to this?

HiJust noticed a very strange problem in the Sonos app. I have albums by the group FireHouse (note the capital H in the middle). I also have albums by the group HammerFall (note the capital F in the middle).In both cases the correct case artist names are stored in both the Artist and AlbumArtist tags in the FLAC tracks.In the screenshot below you can see that for some reason FireHouse is displaying as Firehouse (with no capital H) in the artist list and also the track queue, but is showing correctly in the Now Playing screen!! I have tried removing my music library and setting it up from scratch and re-indexing and I get the same resultYou can see from the screenshot below for HammerFall that the artist name is displaying correctly in all 3 parts of the screenThis is same issue in the PC app and iPhone and iPad appsAny idea what is causing this?ThanksG

I just bought a Sonos Arc, Symfonisk Lamp and Symfonisk Wall Art speaker. I will add a sub soon. Does anyone know if I can use the Lamp and Wall Art as my L and R surround sound speakers? I have the Arc and Wall Art and the Lamp is supposed to be delivered in a couple days

I’m not sure if this is the right place. But, when I turn on the power to my PS5, it turn on as well as the apple TV. Same if I turn just the apple TV on. It will turn on my PS5 as well.Did I connect something wrong from the sonos arc speaker?

Hi, my Sonos app has stopped working on an iPhone X. Currently running iOS 14.7.1. App opens with brown screen, holds for 15 secs and then disappears.any suggestions? It was fine two days ago !cheersAndy

I’m an AV integrator and my clients love “Milano Lounge” on Tunein and saved it as a favorite. Now this station doesn’t appear on Tune-in or Sonos Radio and I have to add the URL to their radio stations. I have to tell all my client how to do so or do it for them. Why? This doesn’t happen on other devices with native Tune-in apps like Control4, HEOS, Marantz, my mobile app. Why is this happening only on SONOS? 

Hello - I have 6 Sonos speakers linked to Alexa. Four give the correct location when asked about the weather, but two do not. All are linked to the same Amazon account. Any idea how to fix this? Thanks!

Can Sonos One SL be connected in different rooms - looking at 3 speakers in 3 different rooms

Hi there!Not sure if anyone had faced an issue adding storytel into Sonos? I have a paid account on storytel (I assume ‘unlimited’), however I am unable to add it in app..Here is the screen recordinghttps://drive.google.com/file/d/15N2G6rhMhxGLwGUIKIvMEFVDVxFGop1R/view?usp=sharing Any inputs welcome, thanks!

It seems that my question is hard to find an answer to, so i try here.I have an LG UHD 58” TV and my Sonos Playbar attached to it. When i play movies with Atmos Dolby i do not get any sound. Is it because the TV cannot scale it down or is it because my Playbar is to old? If it is because my TV is to old an not able to scale it down, it will have no difference if buy an Sonos Arc?

This problem pops up randomly a few times each year.  My Stitcher account works fine every but Sonos and almost always works fine on my Sonos system, but once again, it says “unable to browse music.”  How do I rectify this  And how do I avoid having the problem occur again?  I submitted diagnostics 1746632828.  Happy New Year to the community. :-)

Hi All,I’m tearing my hair out with my Sonos set up which is currently unusable.  Been in place for years, but I had the requirement to change my entire network set up.  Current situation is all my kit (3 x Play1s and Beam) are all reset to factory settings…. probably a bad idea I know….  I have the S2 app reinstalled on my iPhone.  When I select to “Add New System”, the app asks me to sign in before I can do anything….. but it won’t accept my email and password.  I get “Network Error”.  I am able to logon from my laptop… hence this post!  Plus, I downloaded the S1 app just to test and I could sign in on that app. So is it just the S2 app with a bug that’s stopping me from proceeding?  I’m sure I didn’t have to sign in prior to adding my speakers in the past… maybe i’m wrong. Unless I can get past this sign in issue, my speakers are just expensive ornaments.  Anyone had similar issues or got any advice?  I’ve tried the regular stuff, rebooting routers, all the Sonos kit, re-installing

Hi, I got a play 3 and a bridge. Now bought a move, but I cant connect the new product with the app.what am I doing wrong

Hey all,I’ve recently purchased a Beam and have it set up to my Samsung TV via HDMI ARC.  The reason why I got the Beam was because of the integrated AirPlay2 and Chromecast features. Playing music with the tv kept OFF is fine. However, the problem arises when I decide to watch TV and the the Beam doesn’t produce any output. Even after ensuring the TV has the Beam as its output source, no sound from the TV. If I try to play music via Airplay or Chromecast at this point in time, there IS music from the sound bar and it gives me that warning in the Sonos app that it will stop audio from the TV.  I’ve checked that TV auto play is ON, switched to TV in the Sonos S2 app (music notes > TV). Is there a way to get this to work properly without having to power cycle both the TV and sound bar? Super annoying as it takes 5 extra minutes before I can start watching TV.I can see that there are a few others who have experienced the same but the solutions didn’t work for me. Any help would be appr

Hi there ,I successfully added 2nd sub to my setup ,but it showing under different name as sub Sub ,not sub/media room as the other devicesAny thoughts?Thanks in advanceDawid

Anyone else having this issue? My Sonos Arc (with 2 SL and sub) sometimes does not play dolby digital or Atmos with my Samsung TV. It happens randomly as a sudden drop in sound (no sound at all). When it does, I have to select the PCM mode if I have to hear any sound. Both the TV and the Soundbar system are updated with the latest software. Also, the Arc is connected to the HDMI eARC port of the TV using the HDMI cable which came with the Sonossystem 

I work in IT for a company that has 6 locations with 10+ Sonos Ones in each location and lately we’ve been having an issue with the “Unable to play ‘song name’ - the connection to Spotify was lost”. This has been an ongoing issue for the last few weeks and I’ve seen reports of there being an issue between Sonos and Spotify and to just keep the speakers updated. We’ve been able to solve the issue with pulling the plug and it will bring us back online for a couple of days but unplugging this many speakers to Spotify working is a bit of a pain. Nothing being blocked in the firewall, and Spotify seems to be the only thing effected. Diag code 1086376900

Diagnostics confirmation number 1623634040 For the past few days I can hardly use Sonos for streaming Spotify. In most cases it will say ‘connection lost’. Yesterday morning it did not work, yestarday afternoon it worked, and right now it is not working again. I have tried the following:remove and re-add Spotify uninstall and re-install both Apps, Sonos and Spotify restart routerCould someone please point me in the right direction…?  Thank you

I recently got the Sonos move in February 2021 but the battery drains really fast. After 6hrs of continuous use instead of the normal 11-14hrs. I’ve tried contacting customer service and after submitting a bunch of diagnostics, they haven’t responded back which is very disappointing and poor. Anyone with a suggestion to improve battery life? Is the unit defective?

Sonos soundbar is connected to wifi which is about 5m away but cant be connected via a cable. Sound works fine when turning on for about 3 mins and then starts cutting in and out. All other devices working fine on the same wifi connectionWifi speed is 50mbpsDiagnostic Number: 1697054384Can anyone at Sonos please help a dude out ! 

Hello, I configured Plex on my QNAP NAS and of course I made the server remotely accessible.I added the Plex service to my Sonos but the only things I see are public media.My personal music library is not visible.What’s wrong? Thanks 

Cual sería la distancia ideal entre el escuchante sentado y la barra Arc What would be the ideal distance between the seated listener and the Arc bar?Mod Edit: Added Google Translation to English, as this is an English-language forum.

Seriously I am about to throw this Roam through a window!I have had UE, JBL, EV and other BT speakers and devices as well as WIFI audio streaming - this is the first time I have experienced this issue on anything.The android phone is connected. I can play from the SONOS app ok ( so it works), but the app doesn’t support spotify podcasts - so I have to play from the spotify app.Spotify shows the roam greyed out - “can’t play this right now”Even when the android phone is connected via BT ( and this is verified in the settings, and the roam chime plays to say it’s connected), spotify says it’s connected and says it’s playing ( counter is going) - no sound comes out of the roam and the volume is up.The issue occurs inconsistently, as in 90% of the time and occasionally with no logical reason works for a while- reinstalling the apps does not work to solve this at all. Thoughts before I send this back and recommend everyone buys something other than SONOS?