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So since - I guess - att least a year back the Swedish letters å ä and ö are not recognized. Why? My Nas can see them, windows and Mac can see them. Sure I can get something like A Better Finder Rename and traverse the entire collection hunting for and renaming these songs. But why? This used to work. I never like when things that used to work stop working. Thanks in advance, Andreas 

Hi all, I have a system made up of several PLAY:3s, PLAY1s and One SLs, connected to a NAS.Some of the songs/albums on it have special characters (like é, á, etc) that have started not to play (Unable to play “...”  the file …. cannot be found). It seems to be the PLAY:1s that are not able to find these, although the certainly did in the past. Some of these have also reverted to a filename in Sonos Playlists.I assume it’s been an update triggering this, but would like to know if others suffer and how to resolve it. I really want to avoid renaming them due to the sheer number of songs/albums with special characters. Thanks, Eelke

I have an Arc, Sub and SL’s for my set up and am now using an HDFury Arcana where my PS5 is the source. I can get Dolby Atmos via Bitstream when using the PS5 Blu-ray player and if I fiddle with the output setting in the PS5, I can get PCM 7.1 showing up in the Sonos app. What I’m trying to work out, given the limitations of the PS5, is what the best Audio settings set up is? I want to try and get the least compressed audio through to my Sonos Arc whilst keeping the benefits of Dolby Atmos and am struggling to understand if I’m better off having Dolby Atmos show up in the Sonos app, or if PCM 7.1 is the way to go. Is PCM 7.1 uncompressed better than Dolby Atmos? or should I just stick with Bitstream Dolby Atmos? If anyone knows what I should be doing to get the best audio out of my PS5 into my Sonos Arc (via an HDFury) i’d be very grateful to know. My TV does not have eArc and I’ve connected the HDFury to the TV’s ARC (HDMI2 on my Panasonic TV). 

My setup:Sonos Arc + Sub (Gen 3) + Play:1s Panasonic ST60 Plasma (2013) with HDMI ARC HDFury Arcana eARC Adapter Panasonic UB820 UHD Blu-ray PlayerWhen watching DTS-encoded Blu-rays, I have always set my Panasonic UHD player to convert DTS to PCM so the Arc would output DTS audio as “Multichannel PCM 7.1”. This has worked great. Today, I set the DTS setting on the UHD player to Bitstream instead of PCM with the expectation of getting Stereo PCM audio from the Arc (since Sonos still doesn’t support DTS audio). But to my surprise, the Sonos app still reported “Multichannel PCM 7.1”.Has it always been this way? Has it been this way since the multichannel LPCM update last November and I just never noticed it because I kept the UHD setting on DTS to PCM? Or has there been a recent update that allows the Arc to take the bitstream DTS signal and do the DTS to LPCM conversion on its own?

Hi All,Hoping some could help me. I haven't been able to find a concrete answer.I want to ‘stream’ vinyl from my turntable to my Apple HomePods. Not the Mini’s, but the large first gen HomePods. From what I can tell, they are Airplay 2 compatible. I have added the Sonos AMP into Homekit (Home app) on my iPhone.My current setup is: Phono/Line out from the turntable into my Sonos AMP. Considering the Sonos AMP is Airplay 2 compatible, along with my HomePods, I thought the Sonos App would find my HomePods. This however, doesn’t seem to be the case. Am I missing something, or is my logic of the Sonos AMP ‘seeing’ my HomePods something it cannot do?Any information would be very welcome!

Hi, this may just be me.I have had a beam and 2 play one as my surround sound that i just set up. When I test the sounds on the app it sounds great with the volume coming from all three speakers. However when I play my TV there is no sound out of the rear play one’s (both) or it is extremely low and does not add anything to my audio experience. I have been through the set up a couple of times and each time increased the distance sat from the speakers (its now at max) each time rerunning true play to optimize the sound which has made no difference.This is my first surround sound and its not the experience i was expecting or have heard about. I dont think it ls working as it should. Please help.I have a Sony Bravia xbr65x850e TV.

I upgraded a five zone s1 set up to an s2 set up and switched one unit to a Sonos Move. The Move unit will not stay connected to the Sonos App. I have a Unifi Network with multiple hotspots and I have strong wifi signal all over the house.   So far I’ve tried three things 1) I switched the sonos channel from channel 6 to channel 1, 2) I made sure another sonos unit reasonably nearby is hardwired to the network and 3) I set the move to a fixed IP address.None of this has seemed to help. I have to turn the unit on and off 90% of the time i want to use it.If this is how it’s supposed to work, can I return it? If this isn’t how it’s supposed to work, can you give me further troubleshooting tips?The troubleshooting log confirmation number is: 1694109195.

I am a new Sonos user. I have 4 B&W in-ceiling speakers and a Sonos amp. Am I able to add the Sonos sub without adding another amp?  Thanks in advance!

Building special mounting for the ARC SL… I need the rear machine screw size, pitch, etc for mounting.Thanks

Has anyone else noticed the slightest bit of lip sync on lossless content such as LPCM and TrueHD/Atmos since the 13.3 update got pushed? I never noticed this before, and my setup hasn’t changed (running my Arc through a Sony A90J).I feel like the audio is now slightly ahead, and this wasn’t the case before. I have confirmed all settings on my tv, blu ray player, and Arc have remained unchanged.

Hi community!I bought a Sonos Move two weeks ago approximately. First day of use the battery light flashed red and I visited the vendor in mu country (Chile, Sound Advisor), after a week the vendor says my Sonos don't have any problem, the problem did'nt apper in his lab .Today I had time to test and I listened music "all day" and...The battery light flashing red again and after to conect in  his charge base it normalize, Is it normal? . Battery charge lasted exactly 8 hours with an average volume of 40%. Is it normal? I expected 11 hours or at least 10 hours of music without charging.I appreciate your comments.Javier.-

I am quite angry about this issue and it’s been discussed at length in this topic, where I was provided with instructions on how to deal with this issue. I’ve done that. Done it many times. IT DOESN’T WORK!I have two entertainment systems, a nice 5.1 and 134” screen in the barn, where we have a lot of room, and a smaller one in the house. They’re both projection TV systems, which makes ARC almost impossible to use with them. I have to keep the one in the house on Line In to hear music from the TV.My main issue is that I have to keep this AMP on Line In. (And I loathe that Sonos will ONLY work with ARC and not just an HDMI signal - that would solve m problems, but it’s more important Sonos do things their way than allow a few options to make their expensive hardware work with different setups.) Often the AMP resets to HDMI.I’ve gone through settings and turned on Autoplay for Line-In. I’ve done it about a dozen times a this point. IT DOES NOT WORK. I said, in the other thread, it wasn’t

Hi there!I logged in to my account today, to check my System specs, because I wanted to by a Roam, to add to my current setup. [2 X Play:1 and 1 X Play:3]. I saw “Upgrade” next to my System items, and assumed that this was a software upgrade. I hit “Upgrade” and did not realise that this was for something else. Now, all 3 of my devices have disappeared from my System.  So, does anyone know how to reverse this? I have no idea what I have just done, and I feel a bit pissed off and misled here by Sonos. Has anyone else had the same experience? 

Hello, I have a quick question.I explain to you, I have:a sonos beam .2 second generation play 5 sonos.And the 3rd generation subwoofer.The beam is placed below my television.The 2 play five are in front of me on the left and on the right of my television.* I would like to buy, add behind my head, 2 sonos one (1 rear left and 1 rear right).I would like to know if all the speakers will work well together in a surround system ??Thank you for your answers.   

Hello, I have been using Sonos products for quite some time. Currently I own a Playbase, a Sub and 4 Play1/One. I would like to change the setup to a single room in the future, with 1 Arc, 1 Sub & 2 Fives.The Fives would be surrounds when watching TV.For music playback I would like to not have sound coming from the TV area. Can the Arc be muted while playing music? Anyone got experience with similar setups? 

I have a Plex playlist marked as a favorite in Sonos.  It plays the songs and works fine.  The problem is when I add a new song to the playlist in plex, the playlist favorite is not longer valid in the sonos favorite.  I have to remove from favorites and then re add it.  Any ideas why this is not refreshing or whatever?

Hi thereI started watching Alien 40th Anniversary Edition in 4K tonight and was looking forward to hearing the 5.1 surround sound the disc comes with. However, on the sonos app I use on my phone it says it is in Stereo PCM and not 5.1. Can someone explain why this is and what does it mean? The TV I have is a new Sony Bravia 4K and the 4K player is also a new Panasonic DP-UB820. I have a Sonos Beam, two Sonos One speakers and a Sub for bass, which creates a great 5.1 surround sound when watching other 4k movies I have or streaming films on Amazon or Netflix.I have never had an issue with anything that says it is in 5.1 until tonight when I started watching Alien which was only in Stereo PCM. I have toggled with a few settings on the TV and Bluray/4k player but nothing seems to change.I would appreciate if someone could know what the problem is.Thank you.

Hi! How long should a Sonos Move battery last?I called the support because in a test it lasted 8 hours at an average volume of 40%.The support told me that it was little. They recommended me to carry out a new test with the Move at 100% load and volume at 50%, it lasted 6 hours.I called the support and another person attends me and he tells me that it is normal.Who has the reason, first support (8 hours is not nornal) or the second (6 hours is normal)? The contradictions of the support take my breath away! 

I bought a Roam and added to my system.  After a week or so it stopped working.   I’ve replaced it, but I cannot seem to get the old Roam off of my app and the new one is now listed as Roam 2.   Looking online it seems I should have an option in the IOS app to remove it, but my app doesn’t have that option. How do I get the app to forget the old product?

Hoping for some help from Sonos experts out there!I picked up the Roam on Friday primarily as a quality portable speaker that I take to multiple work sites. I have 3 other home Sonos devices and this seemed like a great addition with an existing Sonos system. It also is probably the best sounding speaker in its class. 2 major issues:Wifi connectivity is limited to my home network.  I have wifi at my work locations. I was hoping that I could use this to connect to those networks and play music without using my iPhone. It seems it is limited to just your home Sonos wifi network. I could reconnect to the new wifi, but that is very difficult when my Sonos system is not on them. So unless there is hidden support for multiple wifi networks, I am limited to using it as a Bluetooth speaker away from home.    Bluetooth will not stay connected.  So resigned to using this as a Bluetooth speaker linked to my iPhone, I paired it easily. The issue is staying connected. If I turn the Roam off or if I

I am using Sonos S1 app, and trying to change the SonosNet Channel.  It is all greyed-out.  When I tap, I get the message: Incompatible Software Versions (The version of the app you’re using isn’t compatible with your Sonos system, so some settings have been disabled).I have previously been able to do this.  What is going on?

Hi there I'm considering swapping my move and roam in for 2x ones and something else due to having trouble with the new in wir d products and my wifi just a pain and don't need them would rather a couple wired ones is it possible to swap? Don't have boxes for them but have receipts, brought online from Sonos themselves.

Good afternoon, I hope someone can help with this. I just got the Sonos Port and hooked it up to my turntable just fine. I have the INLINE connected directly to the turn table and the OUTLINE connected to the reciever. This allows me to play music from my phone to the receiver and play records through the port to my other sonos speakers. Two problems I have run into: When playing records, it streams to my sonos speakers but does not play out of my receiver to my wired speakers concurrently. Nor have I been able to switch it to run through the port and my receiver to come out of my wired speakers  When streaming my turntable to my living room, it plays out of the ARC but does not connect to my sub nor my Sonos one speakers Is there an easier way to do this that I am not seeing?

My kitchen pair of One’s in stereo are Trueplayed and modestly set on bass/treble, but one of the speakers has an audible rattle whenever anything too bassy or loud passes through it. I’ve tried turning Trueplay off but it’s the same. I would guess that this is a hardware issue. Being at least a couple of years old, is this anything Sonos are likely to help me with or am I stuck with my faulty One!? Thanks for your help.

Audio drops out randomly on Apple 4k TV. Usually happens when switching between applications (Netflix, Hulu, Etc.) or when first turning TV on. Now occurring in the middle of streaming. This is happening on a daily basis and I’m considering returning/selling my Sonos Arc. I’ve gone through all of the troubleshooting steps mentioned here, Setup:TCL 6-series 65R635Apple TV 4k (2nd Gen)Sonos Arc