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Hi Everyone,I received my Sonos home theater setup yesterday, which is being connected in the following way:Sonos Arc → Samsung 65F8000 HDMI ARCPS5 → Samsung F8000 HDMI 1Fios Cable → Samsung F8000 HDMI 2 Now I'm getting sound through the Sonos, but it’s showing up as stereo. I have the Fios and PS5 set to send out dolby, but it’s not taking place. In looking at my TV’s audio options, I am only able to select “receiver” for speakers. If I try to select external speaker, it switched back. In the digital out option, only PCM and DTS Neo 2 is available (no sound works with it). Dolby is greyed out. I know this is an older tv (2014), but it has ARC and should be able to send out Dolby Digital Plus. Any help is truly appreciated.

 just bought a Sonos One. trying to set uo a routine on my iPhone in Alexa. the timer function dirsnt work. just keeps playing music after the elapsed time. If I instruct the unit directly it stops after the requested time. 

I changed PCs and now cannot connect Sonos to my music library. I get the following error msg:Unexpected error occurred while importing playlists.Unexpected error occurred while importing playlists.Only one album, one track appears in the Sonos Controller Music Library area.I have re-mapped to the music files, and updated the music library numerous times.I have also checked standard ports and firewall rules, and have deleted/re-installed Sonos numerous times with and without Nortons. Here is my diagnostics confirmation #:1520953407 Thoughts?

Hello, few days ago i noticed when opening the sonos app that it said it couldnt be used with the system anymore ( arc + 2 sonos one sls as surround ). I updated and now im getting faint white noise over my music/movies etc from the SLs as soon as i start playing something. Playing source seems irrelevant since it does it both from my iphone ( apple music airplay ) and my LG CX. Also after stopping any sound/ source device it still plays the white noise for a few seconds then stops with a small pop ( when they become inactive i suppose ). Tried unplugging , nothing changes. My arc has no white noise. Tried resetting wifi network, no success ( even if wifi is down until they become inactive white noise can still be heard). Any ideas? Going crazy here.

Alright, here’s a new one: I recently moved and am getting set up in a new house, with a new network name, but all the same Sonos gear. Ideally I’d love for everything to reconnect EXACTLY AS IT WAS… including Sonos playlists! Obviously my Sonos account is still active, and I still have all of the speakers (and the Boost and Sub) - I just want to know if there’s anything special I need to do in reconnecting to preserve everything that I already had! Bonus points if anyone can confirm the Samsung remote control IR blaster will still work with the Playbar, haha Thanks!

Hello everyone, I have just bought a Sonos Beam (Gen 2) and it sounds fantastic. I can access Dolby Atmos via AppleTV, Dolby Digital Plus via Amazon Prime and PCM Stereo via iPlayer. However, when I watch a 4K Blu-ray or Blu-ray or with Dolby Atmos or Dolby TrueHD, it only displays Dolby Digital. I think I have all the connections and settings correct, so I’m flummoxed. I would be very grateful if anyone had any suggestions.SAMSUNG UE43RU7470UXXUSONY UBP X-800 

I have a Sonos Arc hooked up to a Sony A80J via eARC. Volume control using the TV remote works fine while watching TV. However, it doesn’t work while streaming music on the Arc; I have to open the app to manage volume. I tried the Remote Control setup in the app but it doesn’t detect the TV remote. Any suggestions on what I need to do to fix this?

I control my Sonos system using the iPhone app. Since the latest app update to 13.3.1 last week, the app started overriding the volume setting on my phone. If my iPhone volume for audio playback through the phone speakers is set to the lowest setting / silent, then open the Sonos app, the volume setting for phone playback is automatically reset to the Sonos system volume, even when I return to other apps. Is there a way to turn this off? I’m tired of constantly turning down the volume on my iPhone. (Yes, I have hardware volume controls turned off for the Sonos app.)

Long time Sonos user here.  I bought an Arc and while waiting for it,  I decided to move my Beam and Play 3s to S2 since I will need it for the Arc. I successfully moved the Beam and one Play 3 to S2.  I cannot add the second Play 3.  I did a factory reset and S2 sees the speaker and walks me though adding it.  I get the chime PIN thing and then it says that it is adding the speaker.  Then it craps out and says to unplug the speaker and try again.While this is happening,  I lose the first Play 3 that I successfully added.Prior to this,  these were a stereo pair under S1.  I went ahead and created a new S1 system with my older devices using SonosNET - that is working fine.  The S2 system is also using SonosNET as I have the Beam plugged into my router.  S1 is on channel 1 and S2 is on channel 11. All of my Sonos devices have a static IP assigned.  I removed that reservation for the two Play 3s and rebooted my router in order for them to grab new IPs.   Any ideas before I call Sonos?Than

Hello,I would like to change my 2 One SL, acting as satellites with Playbase and Sub setup, to 2 Roams. Will they act surround speakers? Can I just swap them and expect everything to work properly?

I’ve searched the web and can’t seem to find out why I’m not getting atmos on Netflix. I have a beam gen2 plugged into the hdmi arc on the tv with the supplied hdmi cable and the premium Netflix subscription. I’ve set the audio to use bitstream Dolby audio out. The tv has DD+ and my understanding is that I should get a compressed version of atmos but still atmos however in the s2 app it’s saying I’m getting Dolby digital plus 5.1

I got a new Sonos Port to replace an existing (and working) CONNECT:AMP. Going through the setup, it fails when trying to connect to WiFi. It says it must be 2.4GHz, despite this page clearly saying Port works with 5Ghz: https://support.sonos.com/s/article/126?language=en_USSo, I logged in to my router, turned off the 5Ghz radio and restarted. I confirmed on my phone that I’d reconnected to 2.4Ghz. However, when I try to set up Port again, I get the same message: unable to connect to WiFi, and a warning that it must be 2.4Ghz.Not sure where to go from here.

I have a Sonos Port with a dud channel.  Can’t find anyone to fix it.  Does anyone know of a repairer?

While they work perfectly fine, none of my Sonos devices that are connected via Ethernet or Sonosnet show up in my Unifi clients list.  The only device that shows up normally is my Roam, as it’s connecting via Wifi.  My other 8 devices do not show up in the Unifi Clients list if they are connected via Ethernet.  However, if I disconnect the one that’s on Ethernet, the devices will eventually start showing up in the list.There’s no problem, per se, but it’s damned peculiar.  And, at one time they did appear in the UI, and Unifi reported them them as being attached to the same port as the Bridge.  (This is expected behavior for daisy chained networking equipment.)Anyone else using Unifi wanna open their Clients tab and see how your Sonos devices are showing up? (UDM Pro, two Unifi Switches, and two WAPs) 

I just hooked up a new Beam Gen 2 to my LG TV via HDMI ARC and when the TV turns on it takes about 5 seconds for sound to start playing out of the Beam. I’ve tried unplugging and rebooting everything that is connected (cable box, fire stick, beam, Tv) and changing HDMI cord with no success. Sonos support also couldn’t seem to fix it. Is this normal?  Does anyone have a fix for this?

I am playing music from iTunes on my Mac thru 2 Sonos speakers that are wirelessly connected to the same router that my Mac is using. There is nothing in this arrangements coming in off the internet. The router is connect to the internet but not using it for this setup]. Yet, periodically, I'll get a few seconds gap in the sound out of the speakers. There are no error messages.  If the music was coming off the internet, I could say it was over demand on the internet but since it is not...Any ideas???

Probably a dumb/easy question but I couldn’t find the answer anywhere. Can I use any USB-C cable to charge the Roam? The one provided with it doesn’t quite fit with the silicone case I bought due to the way it’s angled.

Hi, I’ve bought a SONOS beam 2 and the power cable does no reach the socket and I’m going to buy a longer cable, Is the connector at Beam a C7?Thank you?

Hi guys, Hoping someone can help. I have a Playbar hooked up to my Sony TV. If I put the TV on and set the volume to what I want when watching a movie - it’s great.  However, if I then turn the TV off and ask Alexa (Echo) to play a song through the Playbar (using Spotify) - the volume is almost double as loud as the TV.  So loud in fact that my GF did it the other day and it’s actually blown the bass speakers in the Playbar (a separate issue).   When I look at the Sonos IOS app whilst doing the above, the volume slider remains at the same level for both TV and Music however what I hear is completely different.  Anyone got any ideas on what it could be and how to fix it without having to open the Sonos app and lower the slider before choosing music (which defeats the object of wireless / voice activation)?  ThanksDan

I have an existing sonos network consisting of a Beam and Play:1 speaker. The Sonos S2 controller on my Android phone can connect to the system and play music on both speakers.   On my MacBook Pro 2012 (MacOs version 10.15.7) the Spotify app can see both speakers and play music on them. However, the Sonos Controller app (version 13.2) running on the MacBook can’t find the existing system.  I’ve rebooted router, macbook, and speakers and still nothing. I’ve uninstalled and reinstalled the app on the MacBook and that didn’t fix the issue.  The firewall on the macbook is off.  Beam is wired to the router, Play:1 is wifi connected. Phone and MacBook use the same Wifi network (5Ghz) to connect to router. I’ve run out of ideas what else should I check?

Don’t play my Sonos One SL any radio station: Apple Music 1, Apple Music Hits and Apple Music Country.  In my mind, after a new iPhone Sonos app, or Firmware. Can you help me?

Any plans of allowing a sonos speaker to be configured as a dedicated atmos height speaker?

Arc + Sub + 2 One SurroundsLove the sound, love the system (when it is paired and working as expected).Beyond frustrated with the unreliability with the system to remember the pairing settings after a power outage. I’ve had this system for a little over a year since the Arc hit the market, and have repeatedly run into issues of having to remove and reinstall/pair the surrounds and the sub when a power outage or something occurs that causes a reboot of the router. I don’t have any issues with any other of the 20+ wireless devices on my network when an outage occurs, only problems with the Arc surround system remembering the rear surround and the sub.Each time this issue occurs, my first step from the app is to go through Support > Find Missing Products. The app successfully identifies the two One speakers and the Sub as missing from the system, however walking through the device and router restarts has never been successful and continuously ends with a message saying the devices were

Hopefully someone can help!I’m having an issue with my system. When I change tracks some of the speakers change instantly where others in the house are slightly behind, anything up to 10 seconds slower to respond. It is not always the same ones that have the delay.I have on my system a playbar, sub and 2 play ones grouped, and also 4 other play ones and a play three all separate. I have tried re-booting, changing the WiFi channel and connecting one directly to the router, none of which has worked. I am also now running a boost connected to my router which hasn’t helped either.Any ideas would be much appreciated. 

Pandora stopped working for me.. I can browse my stations but click ‘Play’ and nothing…I restarted all Sonos devices..  shut down all Sonos apps.. deleted the Pandora services.. Added it back and get weird messages.. “Pandora is conducting system maintenance. Please try again later”.. Waited a day.. same results.  Oddly after I get the above message it says in my Sonos app the service was added but still nothing plays.  HELP !