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Hi, I went to use the Sonos app this morning on my phone and it appears to be stuck in an update loop. The app won’t function and says at the top an app update is required, when I click “Learn More” I get a screen saying an app update is required, I click “Update Now” which takes me to another screen with a button saying “Update”, which takes me to the app store, but there is no update available. I saw other historic issues with this which suggested updating off another controller (my girlfriend’s Android is doing the same as mine) so I tried off my PC. The update failed with an error 1001, which I understand is the system in unable to find a speaker. Thing is, all the speakers are showing on the PC app, which is now the only method I have to listen to music! Any help gratefully received :)John

Hello. Lately my Arc has had the status light alternately flashing red, white and green. There is nothing wrong with the audio, but this was never the case before. In the app's settings, I have always had the status on light disabled. I'm not sure why the lights are doing what they are doing. Should I be worried?

Hello guys! My Sonos Move does not start, my cat has destroyed the charge base… So I am trying to charge it with USB-C instead, and what happens is that the status light flashes twice, at the same time as the second flash, the microphone light flashes and then these two stop. Then the battery light is constantly lit orange / red and nothing more happens. I have tried with four different chargers and several different cables, the same result all the time. Do you think the battery has run out or could it be something else?

I bought the Arc soundbar + Sub Gen 3 last week. For the first couple of days, the system connected to my Pixel 3a. For the past several days, however, I have entirely lost my ability to connect to the system. I have tried restarting the soundbar and my phone. Nothing has worked. Any suggestions on how to troubleshoot?

My son thought he could add his acct to our Sonos system.  I did not authorize my account to be switched to his email. Not sure how Sonos allows that.  When I go to log-in, it shows his email (encrypted) at top with blank username and password.  I cannot log-in using my account in the app but I can log-in with my username/pw on the internet and shows my account number.    He’s tried to erase his account but it won’t let him. I now have NO way to access the Sonos. (No I am not going to use sons log-in).  My account, my access (Sonos allowed him access without authorization). how do we fix this?   Oh, called customer service - told customer service is no longer via phone and much use tech support online.  Prompts per computer did not include my issue.  Asked for live agent - none are available.  sincerely,Laura 

Why buy a Sonos speaker when Sonos defeats the option qualities an app such as Pandora provides? Pandora enables a repeat song option when I’m using my AV system, or in my car. or my workshop speakers using aux. through my iphone. Yet Sonos disables this feature. Only on a Sonos speaker I’m not able to replay a song. Sonos, are you listening? 

Ever since I set up my Beam last week, my TV turns off randomly every so often. I have tried a number of fixes that I have researched such as turning off auto play, Alexa, CEC, etc. None of these have any effect and the tv continues to turn itself off. The TV auto shut down is off and I never experienced this issue once before setting up the Beam. 

i noticed that already a lot of people ask this question but I have to know for sure because it costs a fortune.I have an Epson EF-11 projector. As an external visual source I use my MacBook. I am aware that my projector does not have HDMI arc or earc so it can’t be connected to an Sonos arc. But is there someway I could connect it to my projector and experience the whole Dolby atmos stuff? Is it possible, in this particular case, with HDfury arcana?thanks for all the answers

Hi everyone. Hoping you can clear something up for me. When I first received and set up my Arc last Summer, I remember that the Sonos System Info (under About my System) would differentiate between the two types of Dolby Atmos audio signal received: DD+ or Dolby True HD.Having established that my Arc was capable of receiving both types of Dolby Atmos signal (depending on source, of course), I pretty much stopped paying attention (just so long as the magic 'Dolby Atmos' lights up on the app, I'm happy.I've been playing with my set up again, however, and even sources that I know to be TrueHD rather than DD+ display simply and only as DD+.Has something changed on the software end? Has anyone else noticed something similar? I'm running the latest version of the S2 app and software, 13.2.2. Nothing has changed on the hardware side (although I'm acutely aware how finickity these audio settings and set ups can be).If anyone could clear this up for me, I'd appreciate it. Cheers.

Hi there,Is there a way as an app developer to connect to the Sonos library that connects to Spotify, Pandora etc?  In some sense it would be an overlay to the actual Sonos app that does nothing more than connect to the various music services available through the Sonos app.  If the answer is "no", what would be the process to formally request this or introduce the concept for consideration by Sonos?  Thank you.

I have a group setup for our media room. When I enable Trueplay the speakers in the group no longer respond when I call for Alexa.Sup with that?

Hi guys. I have been listening FM for long with my Sonos device. It was all fine since yesterday. That tunnel what I am listening every day, it doesn't have any voice at all. It is so strange as all the other tunnels have voice instead of this one. I am really upset as I am at home nowadays and that is the only FM what I like it. Have you faced similar problem already? Can anyone help me please? Thanks a lot.

Alright, please bear with me. I know the beam is not designed to be compatible with these kinds of devices. But…. if we can be theoretical at least, what does it take to convert the digital output from the pioneer djm 900nxs mixer to a signal that the sonos beam can play?I have seen some people converting RCA to digital hdmi audio, but I just bought such a converter, and the beam would not recognize it. I then noticed that the pioneer mixer has a digital output, same physical plug/socket as a single RCA / phono connection, but should be digital, however I don’t know more about it than that. Link to the manual is here: http://docs.pioneerdj.com/Manuals/DJM_900NXS_DRB1542B_manual/?_ga=2.122783947.1149498362.1631907776-1773056362.1629119165or the website: https://www.pioneerdj.com/en/support/documents/archive/djm-900nxs/The digital output is sparingly mentioned on page 8.I don’t understand what the digital audio signal is, or is called, and I haven’t been able to find any converter that t

Hello,I have discovered a problem with indexing .m4a files. Some files weren’t searchable via Artist, Album or Title metadata in the music library and could only be found by browsing the folder structure. They would play ok though. The meta data of the files in questions was displayed correctly in mp3tag, VLC, Foobar etc…, only my Sonos system had an issue with indexing them. I was able to circumvent the problem by running an ffmpeg script, that stripped and rewrapped the metadata information. After applying this workaround, the files were also indexed correctly in Sonos. With some more research and a lot of help from the mp3tag forum (https://community.mp3tag.de/t/m4a-and-sonos-sonos-doesnt-seem-to-recognize-album-title/52450/5 ), we were able to pin down the difference to an entry in the Codec-ID.  Long story short:If the Codec ID of an .m4a file is “mp42/isom”, Sonos will not index it correctly but it can be played.But if it is “M4A/isom/iso2” Sonos will index and play it correctly.

Hey all. I have a router with wifi pretty far from my setup below.However, at my setup I have a Sonos Connect 1 that is ethernet wired connected to my router.Next (as in, 50cm) to my Sonos Connect 1, I have two Sonos Ikea Symfonisk which is wireless. I am using OS S1 and according to “About my system” everything is “WM:0”. From I understand, if a single device (my Sonos Connect 1) is ethernet wired, it will create the Sonosnet for all other (wireless) devices.If so, how come my Symfonisk speakers are repeatedly getting hiccups/stutters while playing music (from my connect)? Shouldn’t the short distance basically make the connection flawless in theory?

has anyone used two sonos amps to power a pair of speakers, one for the left and one for the right to eliminate speaker wires ?

When ever I use Disney+ and HBO Max on my Fire Stick 4K, the sound randomly cuts out. What can I do to fix this?

I have a Beam used only for music - ie playing YouTube music.  I’m happy with the quality of sound but would like it to be louder. What’s the best speaker/s I could add to it to make it louder? Thank you. 

Hi all,Recently I’ve moved from my apartment, and tried to set my sonos system as before in my new place :1 beam + 2 one SL (used as surround, behind the couch)I had to factory reset my 3 speakers for them to work within my new home.The problem is that whenever I want to get the in the same room : Living room, it seems that my beam is duplicating the room as such « Living Room 2 ». At the end of the day I have 3 speakers which won’t get to work together because virtually they’re in different rooms…It’s pretty frustrating because no one seemed to have that problem before.Does anyone know how to fix this ?Thanks!

Apologies if this has been covered before Recently bought a LG TV (LG OLED65GX6LA)  Running the latest Firmware 03.23.35 , and have linked up my soundbar via a optical cable and have two Sonos play ones as rear speakers and a sub and it used to work well. Since september I only get sound via internal speaker.I control the playbar and my TV using Logitech Harmony.Adressing the Playbar using the Sonos App Version 13.2.2 and Build 64320120. I can play music as usual but no sound from the TV or via HDMI connected devices via playbar or satelites.I don’t know what changed, but it’s frustrating not getting any surround sound... 

I have a system that was setup by an installer that is no longer available.  It consist of several of the white Connect:Amp that operate in wireless mode.  I would like to add an additional system to power some new outdoor speakers.  I don’t think the Connect;Amp are still available.  What product should I add?  It would be two speakers with about a 100 foot run of cable.  Thanks

Når jeg starter Sonos (typisk på DR-kanal) indledes med et reklamespot.Hvordan kan jeg afstille den funktionalitet?

Hello, everyone!I am currently using Sonos Arc with two Sonos One SL and a Sonos Sub. I am perfectly happy with this setup used for TV, but not so when listening to music. I find the stereo field too narrow from the front. As such, I am thinking of buying two Sonos Fives to widen the stereo image.First of all, is it even a good idea? Will incorporating two Fives into the setup (situated further apart than the width of Arc) a viable way to accomplish my goal?Secondly - will it be possible to configure all of the speakers into one setup? If not, is it possible to have two configurations (Arc+2xSL+Sub AND 2xFive+2xSL+Sub) and change them on-the-fly? Or will I have to manually reconfigure everything everytime I would like to change from “Movie Time” to “Music Time” (not a good scenario)?

Hi!I have problem with my old sonos system after switching to a new router ASUS Rt-ax82u. To adress the problem i’ve bought a sonos boost.I’ve reset all devices and chose a new system in the S1 app. However the problem is that the S1 app says it cant install the boost.I guess the boost came preconf with S2 software so is there anything I can do to downgrade? I’ve tried to factory reset the boost.BRanders  

This is my first post on the forum, and I’m hoping a problem can be solved.I have a Playbar I bought in November 2019 connected to a Sony 77-inch TV I bought in August 2020. These are co-located and connected with the optical fibre cable. Everything operates perfectly except for the remote control aspect. Both the TV and the Playbar have their latest firmware builds.The TV and all its functions respond perfectly to the remote control over at least an 80 degree angle on each side of centre of the TV, i.e., almost the full hemisphere of control, whereas the Playbar volume and mute functions respond only to about 45 degrees on each side of centre, half of the hemisphere. In my family room, because of its design, the TV and Playbar are in their “best” positions, and I’m wishing to be able to use the full ± 80 degrees angle with the remote because of seating arrangements.On the TV sound settings, I have selected “external sound system” instead of “internal speakers”.  Unfortunately, in this