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Hi there :) Last year I upgraded from Beam to Arc, and I absolutely love it <3 However, this year I was thinking on either upgrading the system with the Subwoofer or buying a turntable and use it with the Arc...(which I’ve already seen it would be difficult/expensive and the best option would be going with Sonos Five) But, what if I can do both? Would it be possible, or a good choice, to buy 1 Five and….Use it as rear to the TV system - Would I be able to use Atmos still? Connect it to a turntable, I understand I could create a group with Arc to listen to music right?I know 2 Five would be the best, but maybe I can start with 1 and later add the second haha Thanks!!!!

HiMy setup is followsA Sonos Play:1 in room ‘Living Room’A Five (Gen 2) in Study (it used to be in the living room), I moved it in the app to Study.The problem is the Five keeps moving itself back into Living Room and renaming itself to ‘Living Room Sonos Five’ (in the software, not physically)This tends to happen within 48 hrs of me changing it to the correct name and room…. see screen shots from app.Any ideas what is going on?  

After researching systems I decided to purchase Sonos. I started with a Sonos One and have been very happy with it. And had planned on ultimately replacing my theatre system with Sonos. Not any more.  I purchased a pair of Roams in May with the intent on using them in a family room and outside around the pool. I don’t think I have ever been so disappointed in a purchase. The battery life is horrible even when not in use. I charged them three days ago, went to try them today, and they are down to 15%. Ridiculous! I have an older JBL speaker that cost half the price and perform better than the Roams. Why Sonos would develop a product that doesn’t easily integrate to their other products with such poor performance is beyond me.  I regret not sending them back within the 45 day return period. 

If you have Google Assistant, a Nest Doorbell with visitor announcements and Sonos Ones, Sonos One SLs, and Play:1s, will the announcements play on just the Ones or on the entire system? Can you stream content via Google Assistant to just the Ones or can it play on any speaker in the ayatem? 

Hello, I am reviewing/seeking a soundbar that has some synchronization control over the incoming signal. I would like to be able to connect, via RCA jacks, a line level audio-only source such as a guitar emulation device or an optical to RCA audio converter coming from a standard HDMI equipped television. I’ve noticed when I played around an earlier version of the Sonos One amp that there is a delay from the time I dplay a chord on electric guitar going through a digital amplifier line level out via RCA then through the Sonos and ultimately out the speakers, that there is a considerable delay. The other scenario is connecting 10 year old HDMI digital television and feeding the audio output (via optical) through an optical converter to RCA and into the Sonos that the same delay is noticed. Is there anything on the market today that has some audio delay adjustment perhaps in an app, to remediate this delay of the incoming component signal? Thank you

I have 2 roams, both set up and on the network, I have set up Google assistant on both, and for the most it works fine, that was until my wife tried to add the devices to her home app, she goes to voice assistant, clicks add devices and the 2 speakers show up. when she clicks next it throws an error and say they can’t be added, then enrolment failed.Any help or ideas would be good.

Is there a way to have Sonos One setup with Google Assistant recognize multipole voice match profiles?i.e. when you say “Hey Google, Who am I?” it can recognize more than 1 person?  I can’t figure out a way to setup more than one person with a Sonos One.  I can’t get Google Assistant to recognize the Sonos One when I try and directly add a device to Voicematch.  I can’t add more than one profile via the Sonos S2 app because the system only ever allows one user to be connected to it.

I am probably being stupid but two questions. Why when I add a song to the play next queue does it seem to add the entire play list? Second why if you clear the queue does it stop play the song that is playing at the time? this seems stupid to me, I have lost count of the times when we have been having a house party and the song that has been queued doesn’t play, I look at the queue and theirs loads stuff from playlists that I may have choose a sonf from.  When I clear it is stops the song I’m was playing and everyone boos lol.  any advice?

Hello, I’m currently in a boarding school and had to hard reset my Sonos roam, as it was not working properly. Now I have the problem, that I can't set up my roam, as I don't know the password to the wifi because I only got access to it by installing a profile on my iPhone. Do you know any ways to solve my problem?Thanks for help

Before I added the sub the bass on beam with SL rears was pretty good, since adding the sub aware that the low frequencies go to the sub but when you switch off the sub in the app would expect this to return as prior without but all it does is switch off the sub.  Is this normal or there an issue?

Our Google assitant on beam started saying “something went wrong try again in a few seconds” in the middle of the night around 4 am a couple weeks ago… it’s pretty random, it said it a couple time during the day too. I have closed the mic and removed the Google Assistant from my system but it kept saying it anyway 🤯. The only solution I have is to mute all my sono hardware before going to sleep but sometimes I forget 🤦🏼‍♀️. Is there a way to stop it or to make a routine to mute all speakers during the night?

Hi all,I just changed my old LG Led55UF8507 with a brand new LG Oled 65C1 and with great surprise I cannot get Dolby Digital from my Sonos Home Theater system anymore!I have a Playbar (connected to the TV via optical) + 2 Play1 + SubBasically I replicated exactly the same connection that I had on my old TV:HDMI1 port: SKY set top box HDMI2 (ARC): Apple TV 4KAlready checked on every device I have Dolby Digital as selected audio (same as on TV)For every source the only audio output I get from Sonos is “Stereo PCM”Think I tried everything so I hope you have any advice to solve this issueThanksBest regardsChris

Hi everyone,We’ve got a multi room Sonos setup using the old connect:amp products and the Sonos s1 app.I also have a set of B&O beolab 18 speakers and the beosound core. Is there any way I can connect this wirelessly to my Sonos setup?Thanks!

Hello this past spring I told you about my recommendations for adding an equalizer. Since that time, I have not received any news from you or any updates to this effect regarding the potential addition of this one. Since we android smart phone users can in no way optimize and qualify our sound with your feature (only apple), adding ASAP an equalizer would be appropriate and respectable on your part to make it fair for all your customers. Thank you and I am waiting to hear from you.

I have just plugged a Sonos One SL in, and it is detected as a Connect: Amp -__- Is there a way around this?I am using the S1 app on android.The Sonos One SL was not detected wirelessly, and when I plug it in using ethernet the incorrect detection occurs.

I purchased my brother a couple of Sonos One speakers the past 2 Christmas’. He has multiple Alexa devices. I setup everything for him with the Alexa being able to control music on the Sonos speakers. He is completely ignorant to technology so I have to check the systems when I go to his house. Yesterday I went there and his Garage Sonos One speaker was showing offline in the Alexa app but yet he had no issue asking Alexa to play music on the Sonos speaker itself.Now this is where my frustration comes in. This has happened multiple times and I have to go through either disabling the Alexa Sonos skill or removing the devices completely and doing a rediscover. It’s not that time consuming but it makes the system completely unreliable when I’m not there to fix it.  Nothing changes in his house but yet we have to go through this more than we should.Now I’m begging the Sonos support to please not respond with a canned response that ignores everything that I just wrote or doesn’t even apply

I have seen this question asked a number of times in multiple ways with no solution given. I’ll try again. I have a mesh Wi-Fi network broadcasting 2 networks: the private one, and our guest one. We want to move our Play:1 speakers to the guest network, but they keep reverting to their old (private) network! And we are getting increasingly infuriated at the abject shoddiness of the UX.• I cannot connect ethernet to the guest network — all hard connections only go to the private network. Don’t suggest this. It cannot happen.• I cannot turn off / disable the private network. It’s our primary network. Don’t suggest this. It cannot happen.How do I tell these f***ing speakers to just f***ing forget the former f***ing private network?! It’s absurd!! Basically every mainstream device made in the last 2 decades has a “forget this network” option. This should be so simple: move to a different network. There are a million reasons why someone would want/need to do this, and the ability to do so s

Subject says it all - Beam (Gen 2) what comes in the box?I would like to shop for optical cables (etc) before it arrives.thanks!~P

When I review my Play 5 speaker Pair in the Sonos App and look at the Line-In section, only Line-In (R) is bolded while (L) is greyed. I assume that means only the R channel is getting fed to both speakers?I’ve made sure the RCA to headphone jack is connected and seated properly in the back of the Play 5.Any other suggestions, do you have a recommended RCA to Line-in cord? EDIT: I discovered the highlighted (R) or (L) shows which speaker has the Line-in physically attached, not that only one channel is connected. 

My husband has an iPhone and an iPad, I too have an iPhone and an iPad. We both have downloaded the Sonos app, and we have both logged into the app using a single Sonos account. We share one Spotify account.  All four of our devices are linked to our home Wi-Fi, and the Sonos Move is also linked to the same home Wi-Fi. I can connect to the Sonos without any problem, on MY devices, but my husband’s devices cannot connect to the Sonos Move, although we have gone through the troubleshooting/connection prompts several times, with no luck.  His Sonos app does show the Sonos Move, but it says he is not connected to it.  Shouldn't we be able to freely use all four of those devices?  We are only trying to use one of them at a time, by the way. Thanks for any insights.

Hi new to the communityi have a Russ sound amplifier system with 6 zones in house. I use older white Sonos Connect device to pipe music to each zone. Can I use the new Sonos Connect Amp to the Russ Sound system to get that additional wattage and better quality or just go with new Sonos Connect.  Thanks 

Hi everyone. I have an annoying problem with my sonos equipment. we are using 5 sonos 1, 1 center, 1 sub and 1 amp. We are accessing all via two iphones to acces our sonos equipment. One shows all speakers the other is missing some. Why is that ? Both phones have been restarted and are all connected to the same wifi as the entire sonos equipment. 

So I have a sonos beam connected to my Samsung smart tv via hdmi arc and I have a chromecast connected to the TV via hdmi. I stream movies using apps such as Netflix and others. Using this setup I only get pcm stereo sound and no 5.1 dolby digital with chromecast. When I use native app netflix installed on the TV 5.1 dolby digital works. We all know this by now. But my question is, if I buy a TV with built in chromecast, will 5.1 dolby digital work with my sonos beamthen?

You can start a station from any song in the YouTube Music app, but you cannot when using the Sonos App.  Why?

Just trying to get my Sonos Arc to talk with the HD Fury Arcana.   My setup is using an Apple TV as the source and an Epsom TW-3600 projector. The projector is the only screen I have access to.  When I try and setup the Sonos Arc I get an error saying CEC not connected.  How do I get my HD Fury Arcana to talk to the Sonos Arc?