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Does anyone have the occasional problem when you turn on your tv like normal and there will be no sound from the soundbar?Restarting tv fixes the issue 

In the last few days I seem to constantly be losing connection to my sub and Play:1 surround speaker. They show up as ? In the app and I go through the whole missing product process and restart my router to get them back. This generally works and they are on for a bit then they go missing again.diagnostics submitted: 1476015795any ideas?

Unless I really missed it, I don't see an option to mute the soundbar when playing music. I configured the surround speakers to play 'full music'. It would be nice to be able to turn off or mute the soundbar only so that I just get the full stereo sound on the surround speakers only.

the story is if i can  hook up sonos arc to hdmi1 or hdmi2 -but not hdmi3 which is earc compatibile due to me having xbssx and ps 5 , and i rather have it both used utilising hdmi 2.1 which i got available on port 3 and 4 on my tvdoes it work or it (sonos arc)have to be plugged in to earc port on back of my tv?Thanks in advance 

Hola, necesito una recomendación… actualmente tengo 2 Sonos ONE y una Sonos FIVE, las 3 bocinas las tengo integradas en un mismo espació. ¿Para ese mismo espacio con qué me recomiendan complementar? con otra Sonos FIVE para tener los 2 pares estéreos (ONE y FIVE) o mejor complemento con una Sonos SUBWOOFER.

Here’s the summary:iPhone 12 is my new device that won’t connect (running on 14.7.1)  The app keeps giving me the message: "Connect this mobile device to wifi to continue" Was working fine up until a few nights ago--as in, it worked during the day, but stopped one evening. I had not made any changes to either the phone or the system or any wifi related devices in my house. The app IS still working on my older devices and my computer (not updated to 14.7.1 - the update on my newer device was done at least a week before these issues began)Here’s what I’ve done to try and solve it:Delete and reinstall app Forgotten and reconnected to the Wifi  Reboot phone Reset network settings on phone Reset all settings on phone Reboot router Reboot Sonos system Spent about 2 hours on the phone with Sonos support who also couldn’t figure out what was wrong.Sonos support told me to do the following on the router and I was able to:Make sure that no parental control on network devices is blocking Sonos.

My Sonos Roam would randomly ON & OFF its Google Voice Assistant on its own, without any physical touch or App control. Does anyone else have the same issue? e.g. Your mic is back onLatest software updated. Should I contact customer support?

Does anyone know where I can get the mounting template for the Sonance in-ceiling speakers (I can’t wait till they arrive to get the ones in box) We are building a house and need to cut the holes next week for 6 speakers. I’ve searched the website and raised a ticket but that could take a week...

Hi all!I have a Playbar, a pair of Play 3’s and a SUB on a S2 app. I plan to buy used Play 5 gen1 and use it in a trade in program. What do I have to do? Regiser it in S2 app or install S1 just for the Play 5?Thank youNeven

Hi Sonos Community,I have a Denon AVR-x3700H with Aperion Towers, Sub, and in-ceiling speakers. I’d like to add a pair of Sonos Ones as surround rear/side speakers.  Not sure if this is possible, but any advice on how to connect the Ones to work with this set up would be appreciated.Thanks, Matt

Hi there, is there any way of knowing which generation a sub with this product code isSUBG1UK1BLK

Hi How do I set a password for the Sonos AppI would like to prevent others at home using the app to control music/volume/devicesCurrently anyone on my home wifi network with the App can control the devices ThanksAndy

On this repeating topic, can someone at Sonos please explain the progress and likelihood of Apple Music working with Google Assistant? I’m still getting the message that Play 5 is not supported and surely this is something that should have been resolved by now. 

When you're house is setup as follow:- multiple rooms- per room a Sonos speaker- per room a Google Nest- and each Nest is connected to an accompanied Sonos speaker- per sleeping room, thus a person, a Spotify account  Both Google Nest and Sonos have a hard time dealing correctly with Spotify.  The Sonos app can only deal with only one Spotify account. But this will result into only playing one session at a time.  You can connect each Nest to a personal Spotify account, that's fine. But when the Nest is connecting to a Sonos speaker, Nest will complain that the Nest is connected to another account than the Sonos App. Preferred solutions:1. In the Sonos App, allow a speaker to connect to a "general" Spotify account and a personal Spotify account.  2. Allow the Nest to play as a session as "Started from Spotify"  3. Allow the Nest to play a session as "Started from Google Nest" Or (better yet) ... Did anyone succeed to manage a similar problem? If so, please help.  

Hi, if i have a turnable and I would like to get additional sonos to connect to it or group it with the rest of my system. What should i get? my area is quite small.

Using S1 app (black)I have a Sonos Play 5 gen 1 that i can’t connect to my network.  I’ve read the article, and tried all the various suggestions including connecting with an ethernet cable but no luck.I can see the bridge connecting but can’t get the play5 to connect…I factory reset the speaker and tried to reconnect it.  I can see it but it won’t connect.When i do the ethernet cable option, and hit the two buttons together i get the chime, but that’s as far as it goes.  After that i get the “can’t connect” message.  I have another Play 5 and Play 1 Please advise.

Hi folks!My Sonos 1’s won’t connect to my Netgear Orbi. I’ve factory reset them and tried to get them to add as surrounds to my Sonos Arc, but they just fail to connect.   Sonos 1’s are running 13.2.Netgear Orbi running V2.7.3.22 Any and all advice is appreciated!! Tim 

Hello, I have 2 PLAY:5 gen 2 and both of the cable are ripping of at the connection. When I try to remove the cable from the speaker I feel like the cable will split in half. Let me know if its normal. Thanks

Despite going through all the steps my three Sonos Ones have disappeared from view on my Sonos system. A Three still shows up but the Ones have gone. How do I get them back? I will never buy Sonos again if this is a deliberate attempt to force people into an upgrade. 

I have around 14 different Sonos speakers operating across one network controlled by the S1 controller. I want to add a SONOS Roam for the bathroom however I understand that it can’t be added to the S1 network (please someone confirm this or not). I have a two part question: a) Can I set up and operate both S1 and S2 on the same network and b) can i install and operate both S1 and S2 apps on the same IPhone? 

POUR VOTRE INFORMATION INCIDENT RÉCURENT ET TRÈS ÉTONNANT ET QUI PEUT ÊTRE TRÈS GÊNANTJ’étais a Bruxelles dans l’appartement d’un ami qui lui aussi est équipe d’un système sonos, j’ai voulu prendre la main sur son système avec mon application pour mettre ma musique spotify et j’ai DÉMARRÉ LE SYSTÈME SONOS que j’ai en France sur l’ile de ré??????C’est le deuxième fois que cela se produit sur les 4 derniers mois. (je n’ai essaye que 2 fois et je ne recommence plus)CdltDidier DumasFOR YOUR RECURRING AND VERY AMAZING INCIDENT INFORMATION AND WHICH CAN BE VERY INCREASINGI was in Brussels in the apartment of a friend who also has a sonos system, I wanted to take control of his system with my application to put my spotify music and I STARTED THE SONOS SYSTEM that I have in France on the island of Ré ??????This is the second time this has happened in the past 4 months. (I only tried 2 times and I don't do it again)CdltDidier Dumas

Hi all, strange situation  i’ve always used my Sonos system with a library from my Synology NAS, no problem at all.Yesterday tried to use Sonos for some relax but no way to queue files from NAS,  dropped and added again but no luck, the only change in the past was an update on synology from DSM 6.x to the new one 7.0-41890, smb1 was always enabled, i’ve setted SMB minimum to SMB1 and maximum to SMB3.So what i’ve missed ?ThanksDario  

does using 3.5mm line-in results in lower sound quanlity than using Sonos app?

I’m having issues with a symfonisk bookshelf  speaker as in the music stops playing then starts again. It sometimes starts a few seconds later or several minutes or longer. Currently running a play 5 (gen 1) 2 x play 1s set up as rear surrounds with my playbase a connect another symfonisk bookshelf speaker and a boost all work perfectly fine. Recently changed to BT complete Wi-fi (new router) so have no signal problems. The problem was apparent with my old router aswell so possibly an issue with the speaker ? Any advice would be brill. 

My play1 and play3 were in use when the play 1 stopped working.  The light won’t come on - I tried unplugging and plugging back in. I tried a different play1 power cord but no light. The original power cord worked normally with a different play1.  Also, it disappeared from the app.  Is my play1 dead?  It was weird how it just stopped while music was playing.  I’d be appreciative of any suggestions, similar experiences.  I have 3 more play1’s and I’d hate to think they’ll be dying 1 by 1.  (Sorry for the bad pun)