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Dear Sonos Team,I have a projector, which leads to a suboptimal speaker setup for the room.  The projector and beam are behind the couch, while the surround speakers (two 3s) are in front of us.  Is it possible to flip the output, such that the main audio comes from the surround speaker (in front of me) and the surround sound comes from the beam.  I don’t want to have wires running up and down and across my minimalistic living room, with a beam floating alone on an empty wall where the projection is. Thanks for your support!

Morning, today for the first time I’ve found that I’m getting large popups in the Sonos app advertising new features of the Sonos Radio service, this despite me never using it and having Contact Preferences in my profile set to have both Email and Sonos App unticked. So far this morning I’ve had three large popups obscuring my Sonos app every time I’ve gone into it.Screenshots here: https://photos.app.goo.gl/fHtRJV7JW53iEfAC8Is this a recent update to blame? My contact preferences have not changed. None of the popups were in any way shape or form an “important announcement” which are still sent even when preferences are set to not permit contact.

is there a plan for sonos to add google assistant service in HK in Cantonese? can’t wait to enjoy the experience of voice control in mother tongue!

I’m having an issue which with the Sonos controller not reading my audio files from my NAS drives; I have had no issue with this until the most recent update version 13.2. Looking on this forum and the wider internet there is clearly been a number of instances of this happening in the past.So after painstakingly going through as many forum responses as I can I’ve tried the following to no avail:Removed said folder from Sonos app and tried re-mapping to the library (this is where I’m now stuck as the Sonos App will not allow the folder to be added due to Access to shared folder is denied message)Restarted everything - Laptop, Router, NAS multiple times.Turned off firewalls on all devices still no change.Changed permissions of various folders to allow full access from anywhere, again no change.Opened a number of Ports on my PC/Router which where suggested by the Sonos help FAQ’s, no change.Ensured my computer had the correct NODE type set up (it does).Checked the date and time zone both

Has, anyone tried streaming Dolby Atmos music in one room with apple tv then streaming in simultaneously with another sonos dolby atmos set up?planning to buy beam gen 2, but dunno if i need to buy another apple tv 4k. thanks!

I have added a new Arc and Sub to my system. The Arc is working fine (like the Playbar before it), but the Sub keeps disconnecting - in the app I then see “Arc +?”.The Sub is about 1 m from the Arc and around 5 m from the access point. I cannot imagine that the WiFi signal might be too weak, so I have no idea why the Sub keeps disconnecting.When the Sub is disconnected, sometimes the app asks me if I want to add the sub to the WiFi network, but this usually doesn’t work. The only thing that helps is either rebooting the access point, or unplugging the Sub. Unfortunately, the disconnect happens every 1-2 days, so this is not a solution.What can I do? Diagnostics: 1923053313 Many thanks in advance!Markus  

For several years my Sonos has played my albums on my WD My book live. I am now receiving a message that my book live does not exist. The drive is connected directly to the bridge with a cable.I have tried disconnecting everything and rebooting. I have uninstalled and reinstalled the NAS drive . I am not tech savvy and have looked through other posts but to no avail. Any ideas?

I try to add a music library on the ios app on an ipad. I get asked the path of my music files (\\computer name\\path) and I have great difficulties specifying that path. At least \\name of ipad\folder name does not work. Any ideas how I can find the path of an folder including computer name? Thanks!

I have a superb LG CX 65inches TV that works with my Sonos beam. I would like to have better sounds but without throwing infinite amount of money.Is adding rear play 1 to my Beam would be overall better sounds investment than switching to Sonos ARC? Going the play 1 route would be also cheaper.Atmos content for me seems to be poor yet so it wouldn't be a good reason for me now.What do you think guys?

Hi! I have a problem, that I try to solve for some time, try to search for information on the Internet but can not ... I have a projector that I want to install in the bedroom, and wifi speakers that are already installed in the room, the speakers have no additional connection in the device itself. I want the projector (or rather the streamer connected to the projector) to transmit the sound to the wifi speakers. Can't find any device that would give me such an answer. The streamer itself can only broadcast on Bluetooth. And I only find devices that broadcast on Bluetooth, and the speakers do not support it as I said. Maybe an app that will actually be installed on the streamer? Something else? Hey thanks! The speakers is from Sonos company, only wifi available...the streamer is mi box s, there's HDMI and aux available, and the projector is a cheap one, Blitzwolf bw-vp6.I need product that connect through aux and transmitted to wifi. Some adapter... i think that it needs to connect to

Hi, just wanting to check as I’m considering a Beam which needs S2 . All my components are on the S1 app at present.I have only got a bridge that’s not compatible with S2 - The rest (connect,play5 2nd gen and play 1) are.The bridge is used solely to get the play 5 working in a remote room.I think I’m right in saying I could have the bridge on S1, and the rest on S2?My concern is that the Sonos mesh between the bridge and any other components won’t be affected by being on different apps? i.e. the play5 will still work by being close to the Bridge (which is hard wired via cat cabling to the router)Or should I change to a boost??ThanksJohn      

I have a playbar and sub in the living room that are hooked up to my TV, and neither of those have airplay. I later added 2 One-SL speakers as rear surrounds which are supposed to have airplay capability. However, when I try to airplay from Apple music (or any music app), I don’t see any of the Sonos speakers in the list (only my Apple TV). How do I fix this so I can AirPlay to the speakers without having to go through my Apple TV?Note that when I first set up the speakers and before I grouped them with the playbar and sub in the living room, I was able to AirPlay to them.Ideally I’d like to have the One SL speakers as surrounds when I’m watching the TV but airplay to the whole group via One SLs when I’m not.

Happens more frequently now but when I open S2 it gives me a found my network, upgrade to S2 or else the S1 speakers pop in. I either have to just exit out and back a bunch of times or else have to reset my phone or sometimes that doesn’t work and I have to find an S2 device and manually start it in hopees it show up. A little frustrating especially as it’s been getting progressively worse over the past few weeks. 

Hi, I am trying to understand the capabilities playing Spotify (free) on google hub and Arc.  Specifically I’d like to be able to request a station (or a music type) on the Hub and ask it to play on the Arc.  Or start it on the Hub and move it to the Arc.  It works sometimes and other times I get message from the Hub saying its not available for Sonos.  Cant figure out what should or should not work.  I have the same free spotify account linked to both devices as my default music players and same google assistant account, etc.  I am wondering if the content being pulled on the Hub is sometimes not available for the Arc for whatever reason even though they are both using the same Spotify account?   Or maybe there’s another reason? Thanks

Didn’t have any issues setting up my Arc with my older LG TV, but for some reason I’m having issues with my Beam Gen 2 and my 55 inch LG OLED CX TV. I have 2 issues and i think they are related.   When I turn off the TV, and then turn it back on it defaults back to internal speakers The volume/mute buttons don’t seem to work on the LG Magic remote.Now if I unplug my FIOS box which is connected to HDMI 1 (the Sonos is connected to HDMI 2 eARC).  then everything works fine.  Not sure why having the fios plugged in is breaking everything. Any ideas?

Hi,I hade tried everything for 1 week but i really can’t get it to work.Is Google Home app only working with speakers from Google?Sonos has been added in the app but i can’t get it to play music trough Google Home app, but the Sonos Tv-remote does work? (also when i’m not connected to my Wi-Fi I can’t reach the Sonos system but that’s maybe normal?)/M

Hello. I bought my Sonos system in 2015, and in 2018 they went with our household belongings into storage.  I have resurrected them and have gathered that I had to reset it.  Then it asked if I wanted to update to S2, which I did, but my play one wasn't compatible so I reset it again.  Then I didn’t get Spotify on it, so reset it again.  But this time I get the message at the top of the app “not connected to the internet” when it is.  I turned the router off and on.  Is it possible I have reset it too many times.  And why could I not see the “add services” button so I could get iHeart and Spotify onto it when I did have it connected.  It’s all very frustrating

I have 3 rooms in my house:1 Room with Sonos One2 Rooms with Amazon Echo(all have Alexa obviously)  What is the best way to have all 3 play the same music at the same time?  ThanksAsaf

Good morning I hope you can help please? I have purchased a Sonos beam 2 to go along with my LG c1 telly and was wondering what settings I need to have on my LG to receive Dolby Atmos?I have been on Amazon and Netflix on my virgin V6 media box and I am only getting Dolby digital 5.1 plus when it should be atmos . Could you please advise as I am not sure if I have my settings wrong on my LG.thanks in advance for your help  Matt :) 

Hi,I use the sleep option on my iMac Sonos app, is there a similar sleep timer option for Sonos for the iPad? regards….Simon

Hello I’ve been experiencing a problem with my Sonos Move for the last few days.It has been working flawlessly for a year. Now, playing radios stations with TuneIn is completely broken. Every couple minutes or so, the sound stops for 2-4 seconds, then resumes a few seconds to an anterior state, ie. before it was cut (meaning I hear the same sounds a second time). No matter what station I select, no matter what device I use (I have a phone and a tablet, both on Android), I have this problem with TuneIn. Everything is up to date, network is properly configured, it just started to behave like this a few days ago for no apparent reason.I don’t think it’s related to my network, as I have no problem listening to radio with other apps on my devices. It happens only with Sonos app, only with TuneIn. Any idea? 

Hi,  I’m unable to get surround sound working on my Nintendo Switch with my Beam gen 2 on an LG CX. Here are the configurations I’ve tried:Enabling e-arc and setting the switch tv audio settings to surround sound Disabling and reenabling e-arc Setting HDMI input source to passthrough Turning off both the tv and switch with switch set to surround sound Hoping someone has better luck out there than me and can help.

So my Sony XBR55 X900E will only send audio through the built in speakers. I have a HD Fury setup with AppleTV 4K, Nvidia Shield, & Firestick all work like they should. Is this proper or did I mess something up? 

My mini-controller sits atop all open windows on my Mac.  Is it possible to have the mini-controller more transparent so it doesn’t obscure other windows?  Or is it possible to have the mini-controller float or appear underneath other windows?

I’ve been running two ones and a move on S1. They are all supposedly S2 compatible, but when I went to switch, S2 says the Move is not compatible.  This clearly should not be the case.  How do I get the Move to work on S2?   I don’t mind removing it, factory resetting it, etc., but just don’t want to go down a road where I have an unusable speaker.  Thanks.