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Often there’s a loud pop / bang noise and then the Sonos Arc stops outputting sound.  I have to switch sources and back for it to work again.  Really troubling and I fear something is wrong with the hardware.  I bought this earlier this year.I notice it happens a lot when I start playing on my Xbox Series X.  Also got an Apple TV 4K and sometimes it’s happened there as well I think.It sounds very much like a gunshot - very loud.  I have it connected to my LG CX.  No other issues except for this really scary bang which sounds like it’s gonna blow my speakers up.  It’s been going randomly for a couple months now that I think of it.  

Hello all! I am currently having issues trying to use the Mac OS Sonos S1 controller app with my external HDD that is connected over a USB cord. Strangely, I get this error ever time I try to add a folder directory to my music library from the HDD.  I´ve also found that Sonos will pickup my iTunes library and will not denote any local files, such as on my desktop. Additionally, file type seems to be irrelevant, it refuses to accept mp3, FLAC, M4A, or WAV, unless of course they´re in iTunes. So, how would I go about solving this disaster?  Error Issue Photo Thank you!!!

The right speaker has become silent. I dont know why. I can controll both from the top, but no sound is coming out of it.What can I do?? 

I have a problem where spotify skips beginning of song or skips a song entirely. Sonos has a message that says it lost connection to spotify. I don’t think it’s a spotify problem as I use spotify on other platforms and never had any problems. The device is the Sonos Five. It is connected via ethernet cable. I have tried multiple cables and even directly into the modem. Diagnostic code: 1357360969

Hi I think Pandora is down on Sonos. At least for me.

Once I get my Beam Gen 2 setup, do I need to do anything to remove my original Beam from association with my account to free it up for another happy home?

How to replace a playbar with a beam  

I’ve had SO MANY ISSUES with the Sonos Roam! It wouldn’t connect to my WiFi network for the longest time until I connected it to a random friend’s network and then shut it down and then tried mine again. I finally connected SONOS to WiFi but it still barely connects to my router which has extremely high speeds (I even worked with the router company to sort it out). The real problem though is with Bluetooth because the music CONSTANTLY skips and sometimes even warps the sound (the key of the song will become distorted at random points). There is nothing wrong with my connection because my phone is literally right next to the speaker and I keep putting it different places but the issue keeps happening… So disappointed and every time I contact customer support they ask me redundant questions and have me go through the same processes that don’t resolve anything. Anyone else experiencing this? It’s so frustrating and makes me consider leaving the SONOS community altogether. Such a headache

Hi there,I was wondering if anyone had much experience with recessing a Sonos beam gen1 into a wall cavity? I know it has side speakers which would be impacted but is there a level of clearance I can give them in the wall cavity for them to be less hampered? Also I have two Sonos 1’s, could I use these as front sides to negate the impact of the potentially hampered side speakers of the beam?? Will truplay tuning potentially get around some these issues?Thanks in advance for your help.

I’ve had Sonos products since 2006.  I had the OG controller with the dock.  How is it that now you have 2 apps and one is not compatible with the other yet my old bridge and AMP system play off Sonos S2 until I reset my phone or try to add my 2 new SLs?   If I remove everything and only add my 2 SL then it clears all my settings and won’t let me re add my Spotify.  Guys seriously this is worthless.  Returning these 2 $400 worth of trash and going to find a new product.  You just lost a loyal customer you had for 16 years.

Can i make this setup working Center Speaker  - Arc Rear Speaker - One SL - R/L Subwoofer - Sonos Sub Mid Above Sound - Sonance in celling speaker - pair Rear above sound - Sonance in celling speaker - Pair    Can I make this setup or not ? or do I have to use 3rd party AVR like Denon or ?if yes then I have to use 2 Sonos Amp for in celling speaker or just 1 AMP.   Please Suggest

I am thinking of buying the new Beam but also getting 2 extra speakers for surround sound. I’ve read the document on how to , in general, setup surround sound speakers. It states that they need to be in line of sight to the device (Beam it would be in my case). However I was planning on tucking the extra speakers down and to either side of the sofa. They won’t be in line of sight. Is this going to cause me a problem? What may not work?

Hi, when I'm playing my music through grouped speakers some of the speakers that are grouped cut in and out while others carry on playing ?

We have 6 Sonos speakers in the house and since day 1 the volume cuts off randomly. It stops for random periods as well. The only way to switch it on is to increase the volume up and down. We were told that it’s because our WiFi is very low, but we’ve now upgraded the all over the house and no issues but the problem is still there. Anyone has the same issue? Amy tips what it could be? Thanks

Can someone please explain me  I want to understand that is it possible to control Sonos speakers with 3r party Automation App for example : Control 4 , Crestron or Saavan .Is it possible to control from all these. apps ?? And which is  the. most successful brand for automation with Sonos Products ??  

Kan ik naar de radio luisteren met Sonos? 

We have 4 in-ceiling speakers and 2 Sonos Amps.  After connecting the surround speakers we are no longer receiving sound from the left and right front speakers.  I’m not sure where I went wrong.  Any help is appreciated!

Hello SONOS community,I have a BEAM Gen2 w/ S2 app, Sub Gen3, Apple TV 4K (first generation), and a Sharp LE832 42” TV.I have tried connecting the BEAM to the TV’s ARC and messed around with the TV’s audio settings.  At best, I can get Stereo PCM when connected in this way.  If I ‘force’ the ATV to use Dolby Digital 5.1 output, this configuration does not produce any sound.I have invested in an HDMI splitter and connection via digital optical out DOES give me Dolby Digital 5.1 (again, when forced from ATV).  For sure, a first world problem, but I would like to take advantage of ARC but I am beginning to think I am resigned to accept that my TV’s ARC does not carry a compatible Dolby signal.  I realize a simple solution would be to buy a new TV, but I am hoping to hold out a bit longer.I appreciate any observations/suggestions.Thank you.

After nearly a year of ownership on our Arc SL we’ve decided to get a new TV. I’m looking at the Vizio M65. According to their site, the display has HDMI 2.1, but according to some reviews its really only HDMI 2.0b or something like that. From a previous discussion I believe someone said that on HDMI 2.0 you can get Atmos but its only Dolby Digital Plus, not True HD, so its compressed. Is this true? Or will True HD Atmos play through eARC on HDMI 2.0? Also, I’ve read elsewhere that the Apple TV 4k (5th or current generation) will not support True HD Atmos, only compressed DD+, regardless of the HDMI connection. Is this true?

Min ene One SL koblet i stereo er blevet tavs. Jeg kan betjene begge højttalere også fra den der er tavs. Jeg har prøvet at tage strømmen fra højttalere og router; men uden resultat. Det virker som om højttaleren er “død”. Hvad gør jeg ?

HiNew to Sonos and looking to get the Sonos Beam Gen 2 to go with my LG C1 and PS5. How would this connectivity work for sound? 1. LG C1 to Sonos Beam Gen 2 via the eArc HDMI 2 (port 2)? 2. PS5 to C1 via HDMI 2.1 (port 1)Simple as that? How about the atmos setup I see a few threads about trouble with this?Thanks in advance!

I have set up a new WD My Cloud Home Nas drive which is where all my music is stored.   I use MediaMonley to sync all my music and the Music is found fine on the My Cloud Home Music service I added to Sonos.  The problem  is there is No Playlist folder, I have M3U playlists but they don’t appear, in fact there is no folder.     This renders the drive useless to me and it was recommended for use with Sonos.  If you select to show  UPNP drives the mediamonkey music library appears fine, but you can only select and play individual tracks whether they are in an album or playlist - so that doesn’t work either!  If you want to avoid paying Amazon or google monthly subscriptions its all stacked against you!  I wanted to know if anyone has a solution or if it would work if I changed the WD My CLoud Home for a different Nas drive?

I have been using Sonos since 2010 and have four different players ZP90, ZP120, Play 1 and Playbar.  It runs, obviously, under Sonos 1. Over the years it has all worked very well indeed although the CR 200 control unit, which was miles ahead of the phone app that I now have to use, has stopped charging which is unfortunate but Sonos had abandoned this excellent piece of kit years ago, I suppose, because it was regarded as too costly when an app was no extra cost.I now have a problem that I am in the process of trying to solve.The problem is that at random or irregular intervals the Playbar (and only the Playbar), which is attached to the TV and set to play the TV sound, suddenly and without warning plays music. This can happen perhaps three or more times a day or it might not happen for several days.  It is always one particular recording from my Music Library (Apocalyptica plays Metallica, since you asked, something of an acquir­­ed taste and not greatly appreciated by the OH), althou

 Do you know why this pop up amazon add comes and makes it impossible to control the app?  

Sonos roam abroad! Set my Roam up in UK and no problem, I bought the roam after years of great use from my other Sonos products.took the Roam on holiday and Bluetooth worked fine on the first day. my phone logged onto the local network through Wi-Fi and then all the problems started with the roam. The Bluetooth stopped working and also the app stopped working and it wanted to update. Now I have a ‘brick’ carrying around with me as it wo t let me do anything. I have tried to reset and connect nothing?