I have three stereo pairs Ones Fives (w/sub) and Moves. I no longer can get all of them to appear in S2 on my cellphone nor on my desktop. When I open S2 a random stereo pair is there and it works flawlessly. Close S2 and reopen it again and a different stereo pair is in S2, and t works flawlessly. But I want ALL the speakers to be in S2 at the same time!
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Okay, I figured out that there are two wifi available one is called Verizon 2 with one stereo paid connected and the other is called Verizon 3 with the other two stereo pairs connected. I managed to transfer the Ones to the correct wifi. Now the Moves are stuck. I have rebooted the router and rebooted the Moves. They keep connecting to the wrong wifi.
I’m doing this with each Move speaker, to no avail:
Speakers are the charging base
Press and hold the on/off button until it powers off.
Press and hold the infinity button and also press the on button for a moment.
After the light goes through its paces I let go on the infinity button
I go to cellphone and try to add speaker,
It finds the Move and I press sAdd]
I press sContinue] and it plays a chime
It is connecting to Verizon …
Message appears: Your mobile device is currently connected to Verizon 2. Your Sonos Move is on a different network. Do you want to continue? I am given two choices cContinue] or “Change mobile device network”
Since I do not want to change the mobile device network, I am at a dead end.
I want the Move to be on the Verizon 2 network.
WHAT IS THE PROBLEM?
You could reset the Move and set it up on the right network.
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