Help! I can’t access my sonos via the app. I can’t remember the email credentials from when I set it up but it looks like my old boarder hijacked it because when I try to use the app it requires an update and when I press on that it comes up with an email address requesting a password and it is not my email. He won’t give me the details and I’m not sure how to proceed. I just want to connect my new account to my old sonos. Any suggestions?
Answered
hijacked Sonos Play 5 (1st Gen)
Best answer by jgatie
No need to reset. Go to Settings > System and scroll down to Transfer Ownership. Follow the prompts to transfer the system back to your account.
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You may have to reset the Play:5 and redo the setup process in the Sonos app using your account.
Follow these instructions to reset the Play:5:
No need to reset. Go to Settings > System and scroll down to Transfer Ownership. Follow the prompts to transfer the system back to your account.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.