Help! I can’t access my sonos via the app. I can’t remember the email credentials from when I set it up but it looks like my old boarder hijacked it because when I try to use the app it requires an update and when I press on that it comes up with an email address requesting a password and it is not my email. He won’t give me the details and I’m not sure how to proceed. I just want to connect my new account to my old sonos. Any suggestions?
Page 1 / 1
You may have to reset the Play:5 and redo the setup process in the Sonos app using your account.
Follow these instructions to reset the Play:5:
https://support.sonos.com/s/article/1096?language=en_US
No need to reset. Go to Settings > System and scroll down to Transfer Ownership. Follow the prompts to transfer the system back to your account.
https://support.sonos.com/s/article/4924?language=en_US
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.