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Hi, my library is bigger then 70000 titles. Is it possible to split my lib in two parts and use two sonos connects to play my music. My idea is to play lib1 with connect 1 and lib2 with connect 2 both? Thanks for any help

Hi!My Connect Amp and Play 5 is ethernet hardwired.I had drop-outs on my Play 5 for a very long time, like 1min then it plays for 10sec and then gone again.When then selecting only my Play5 from application (Rooms list), suddenly that room disappears from the list. Still playing, not able to control it.Diagnostic is sent, no:1247721983ThanksLemmy

Hi, i have the Marley Stir it up vinyl player. This vinyl player includes  a pre amp function and a bluetooth connection. With this features I thought I could connect it to my speaker sonos 1 easily but it does not connect and  I learnt reading some discussion on this community that the  sonos one speaker does not have a bluetooth connection.can you please confirm me which model I should use to make sure I can use my Marley device ?Roam or Move correct?Will they be ok to connect to the Marley device described above? Thank you! 

I find it difficult and frustrating to find the Roam drained every time I go to use it.  I try to turn it off rather than putting it to sleep - but I find it hard to tell the difference.  I’ve read 5 second press will turn it off - but that just puts it into BT pairing mode.  I wish Sonos would change the firmware to make is easier to distinguish between sleep/off - if there is such a thing.  It’s usually well drained when I go to use it.  Otherwise I love the speaker.  Frustrating… 

Hi,Testing Amazon HD vs Spotify.On the Amazon app when using Airplay, tapping the Ultra HD logo of a song confirms that it is playing 24-bit / 44.1 khz.  Still on the Amazon music app, when selecting my room (same Sonos speakers), the app shows that it cannot confirm the bit-rate. My question is: is it only the info that is not available thru Sonos or is there an audio quality advantage to use Airplay?Thanks Nicolas

I have a Sonos Play:1 that I am trying to connect to.It was previously connected via a Sonos Bridge but I understand that isn’t needed anymore. I have moved to another house with a new wifi network. I installed the Sonos S2 app on my phone (iOS) and my Windows laptop.But on neither apps can I find the Play:1 via Wifi or connected to the router.I also don’t have access to the System option in the iOS app and the Windows app just redirects me to the website which tells me to install the iOS app.So I’m kind of stuck. Is there somebody that can help me with this?

HiI recently buy a pair or Fives for music and home theater. For an immersive expérience, i buy a pair of Symfonisk to put them in surround but how ?! Do i need a beam or playbar or arc ?! But in this case, my fives are useless ! 🥵thanks for your help  

I am trying to login to the app from my iPhone but its unable to recognise the login details (they are 100% correct) I can login to Sonos fine if I use a web browser any ideas thanks

I have an existing Sonos network with 6 players of various types. I’m thinking of buying a Beam. But I need to understand how it will interact with my Sonos players. I can’t find much info on the subject. The closest I get is some rather terse statements in the Sonos User Guide under “home theatre settings”. The “TV Autoplay” and “Ungroup on Autoplay” settings could do with a bit more explanation…Can somebody please comment on following assumptions / questions:I can add Beam to one of my existing groups. As long as the TV is off, Beam behaves like just another player in the group. When I turn on the TV, there are several possibilities: TV Autoplay = on, Ungroup on Autoplay = on (default) Beam switches to TV audio Beam drops from the group The other players in the group continue playing whatever they were playing TV Autoplay = on, Ungroup on Autoplay = off Beam and all other members of the group switch to TV audio TV Autoplay = off Beam and all other members of the group co

I have two Sonos moves , on one of them I cannot enable the microphone by using the touch possibility on top of the move I have tried to reset the Move and added the move to the sonos system again , and it is also added in the google assistant.It is still not working the light cannot switch on and off and the move does not say “microphone has been turned on/off” diagnistics info below  

Since I’ve tried customer service with both Sonos and Sophos, I thought I’d put this out there for any suggestions/wisdom.Macbook Pro, running 10.13OS, Sonos 1 Desktop App and Sophos Home Premium 10.0.4 (and have had the same setup for some time with no issues).While the Sonos desktop app will show connection to the system when checking “connect to existing Sonos system”, it never gets past the main screen error message “Sorry, we can’t connect to Sonos”.  Mobile apps work fine (all on the same wi-fi network).Turning off Sophos does not change anything, but uninstalling it brings Sonos back (and reinstalling permits it for a day, then the issue returns).Obviously, these two aren’t playing nicely together - again, I’ve been trying to get help on both ends. Any thoughts appreciated. 

I am buying an ark to provide soundfor my television. Well I also be able to use it to play music withmy other Sonos one speakers?  

Hi I have moved house and cannot seem to change the location of my devices. I have tried to be self service so have changed it in Amazon and the Alexa ap. Then tried to change it at the device level too but cannot see where to do that. I have removed and then readded Alexa to my speakers to try reset and nothing has worked.  surely this is a common problem with an easy solution and im just missing.  thanks I’m advance for your help 

My Sonos Arc suddenly stopped working with my LG OLED CX 77” TV. Both are brand new and had been working perfectly for 8 months. I got a new and slightly nicer LG OLED TV for a different room and another Arc. The issue is something with the 77” TV. Anyone else have this issue?  

I have a new Sonos Arc, subwoofer, and two rear SLs in my living room; in my study I have a separate turntable, receiver and speakers (and my vinyl collection).  I would like to be able to connect my Rega RP1 turntable into my new Sonos system.  How can I do that?

When will Siri be available as Assist on e.g. SONOS One?When Alexa came, it was announced that Siri would follow soon. I‘m still waiting.

Hi everyone!  First time having trouble with my system.  I have 2 play One’s a play 3, a sound bar, sub, boost and Ikea speaker.  Everything works EXCEPT my sub.  It happened right after the update.  I cannot even add the sub connected directly into the router.  The app finds my sub and tries to add it but fails.   Any thoughts? 

Does anyone have any idea why Sonos won’t update SMB?  It is literally 15 years out of date.  If you want to use local media files, are there any other options?  

I'm trying to link my Sonos move to be voice enabled through my Amazon Alexa account. I have three other Sonos speakers that are good to go and set up. As I am going to link my move to my Amazon account through the Sonos app it requires me to fetch a six digit pin code through a one time password to the email affiliated with my Amazon account. I've done this multiple times and that specific one time password email is not showing up in my email and I've checked every folder spam and inbox. Because of this I cannot link my Amazon Alexa account to my Sonos move to her voice control. Is there another way to somehow link my Sonos move to my Amazon account to the Amazon app or do I need to do it through the Sonos app? It has been super frustrating waiting around for an email that has never showed up. This is been going on for over 12 hours

Hi Sonos -I am increasingly frustrated by differences between the desktop app and the phone one.  I hugely prefer to use the desktop app - largely S1 because, as an early adopter I have at least ten Sonos products to control.  It’s also an age/vision/dexterity thing.  I have a large music library, about 35k tracks, and navigate using the Folders tab. BUT, it’s not available in the phone app to navigate neither On This Device nor the Music Library.  Please see if it’s possible to make this aspect of the phone app match the desktop app.Thanks,Ian.PS It is of course possible that I am missing something.  If so, please show me how.

can I connect SYMFONISK frame to the Beam? thanks a lot

I have this error when using YT Music Premium on Sonos:"Playback paused because your account is being used in another location."I have no problem to use YT Music on any other device. Just on Sonos I get this error.I contacted Google support who referred me to Sonos support.I rebooted all devices, modem, smartphone, Sonos, I have 100mbps Internet at home and strong WiFi."Your confirmation number is: 719196082."  

Hi there I am looking to purchase a record player and need some support to ensure I am ordering the right product for me. We already have :- 2 x Play1 (I think this is what we have, we have had them a couple of years now so may be an older version). They are not wireless. - 1x sound bar which we have for the tv - 1 x subwoofer I am looking at what the best option for a vinyl player would be? It would be placed in the same room as the sub woofer and Play1. Are either of these compatible? Or would we need something else? Also is it recommended to get one already with the amp built in or not?  

Hi all, I used to be able to go into the Alexa app and select either Arc or One and the app would take me to a settings page to change things like “enable announcements” etc but now tapping on any Sonos Alexa enabled product, it does nothing!When I first setup my new Arc a few months ago I had full functionality and amended several settings that were Alexa related, so I know it used to work.Any advice or help greatly appreciated.Oh and by the way I have disabled and enabled the “skill” sh*tloads of times! Still no good.

Not sure if this is a new problem or if I just noticed it.The left rear surround One SL is much more quiet than the right. Or maybe the right is louder. Either way…it makes me feel like I have hearing loss in my left ear when watching a movie because of the unbalanced volume in the surround speakers.I’ve retuned trueplay, and removed the rear speakers from the surround system then re-added them and retuned trueplay and it has not fixed the problem.I submitted diagnostics: 1027529887Looks like I’m not the only one with this problem, but haven’t seen a good solution beyond skipping trueplay and setting everything up manually…but the audio quality sucks compared to trueplay.