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I have surround sound with my Sonos Beam, and a recent LG OLED that is Alexa capable. On the previous TV, I used Alexa with the Beam, and it did everything it was capable of, which isn’t much on the tv apart from volume and power. The new tv can be controlled with Alexa, do I now disable Alexa for the beam, and only use the TV for Alexa? I’ve added the basic and Complete Alexa skills, but alot of commands for the Tv, Alexa says it cannot do. It will do previous tasks, volume, power, and I have sporadically got it to pause, but it won't change inputs, or open certain apps. Thanks for reading. 

Can we use 4 Sonance in Celling Speaker with 1 Sonos AMP ?? And how many watts is the in celling speaker ??  

Sonos has problems with song titles that include accents and cedilla [ç] I have to get rid of all accents and cedillas before Sonos recognizes the song.I see that this has been mentioned before, but there was no answer or solution.

With the Port currently not available until late 2021 as a workaround, I am attempting to use the Connect (Gen 2) to stream music on an existing amplifier and speakers. I have found a used one on Ebay. Before purchasing, I want to know if this is still feasible. 

Yesterday the Sonos randomly started playing a Spotify song in the middle of the night. It was the last song that was played on my account. We’re currently going to change the Wi-Fi just in case. There’s also no alarms.But we’d like to know what other steps to take so we don’t wake up in the middle of a pretty loud ghost rave. We submitted a diagnostics report under the number #290517675.  Thank you! 

So looking for a solution for an outdoor speaker on a summer house in the garden.Have seen Sonos do fixed outdoor speakers but they are out of my price range.I was wondering if a Roam would work?If I could mount it on the wall and keep it plugged in would that work? 

Has anyone noticed the Move sounding different/less robust when connected via Bluetooth vs WiFi to the same audio source?  I understand the technologies transfer audio differently, but are they both lossless?  Is there an audio source setting that can be adjusted to make the transfer more similar? Thanks,Mike

I just started the Qobuz free trial and have noticed that songs are cutting in and out sporadically during playback. I have never had any issues like this over 4 years with Pandora, Apple, Tidal or Subsonic.The issue with Qobuz is as follows. I have a stereo pair of Play Fives, and a sub, connected via WiFi in my living room. During Qobuz playback sound will stop on the left speaker, then comeback, and sometimes continue to cut out on one or both speakers. It happens consistently on any Qobuz album I play. This has NEVER happened with Pandora, Apple Music, Tidal or my streaming CDs via Subsonic on any of my speakers in 4 years so I’m sure it’s related to Qobuz. I have a meshed WiFi network (3 APs) using channels 1, 6 and 11. I have one speaker wired in the other room. I’ve tried changing Sonosnet to all the channels but it doesn’t make a difference. At this point Qobuz is unusable because the sound cuts out so much.I’d like to use Qobuz to stream but unless I can get the issue resolved

When will these be available to purchase. Been trying to order for over 6 months

I just received the Roam and am starting to use it. When I’m on wifi, it works great. The minute I go off wifi onto 5G, the app is completely useless. The music that I’m listening to still plays, but I can’t do anything else via the Sonos App. This seems like a pretty big limitation considering that most people will probably be using the speaker on the go (beach, boat, park, etc). So when you’re away, it’s really just another portable speaker. I’m assuming most people will start to discover this and wonder why, as Sonos didn't really mention that this would happen. 

Hi all,When I try adding Google Assistant to my Sonos Arc, I encounter the following error messages from the Sonos app and Google Assistant respectively. I tried removing all the music services in my Sonos app and signing out of all my gmail accounts as suggested in some of the other posts, as well as installing (and uninstalling) the Google Assistant first before adding the voice service to the Sonos App. Could someone help me? Sonos support tried to diagnose the problem for an hour but we have yet to resolve it. Thank you.   

I group all my speakers together and have an alarm set for each morning. The alarm works fine, however one speaker never comes on. I have just looked in settings and noticed that the unit that does not come on is called a “one” instead of a Play 1? It is a Play 1 and bought at the same time as the other Play 1’s. Help!

The Sonos pandora link seems to be broken again.  Can you fix it?Thx!

My Sub Gen 2 is no longer powering up. In order to trouble shoot I want to try another cable.Without purchasing a $40 cable from Sonos, is there any other cables I could try, from another appliance/device for example, or maybe a cheap replacement from Bunnings/Outlet store? 

Hi just bought a Sonos Move and have found constant interference when streaming YouTube from TV paired with Playbar. On its own with YouTube, and other music streaming it’s fine, wifi and router are working perfectly. Can anyone help. 

Hi there, Been seeking a resolution to this problem for a while. Moved my system to completely wired and removed some components to see if they were the source of interference. No luck so hoping support has a better idea of what is going on. Lost connection to Spotify error. Song skips and general intermittent problems with music streaming. Local music works fine and home theater works fine.1226056816

I have successfully paired a Sony Bravia XR A80J television to a Sonos MOVE device via Bluetooth.  The settings indicate that the A2DP Bluetooth profile is being used.  However, I am unable to hear sound from the MOVE when playing a video.I was able to hear sound from a Jabra wireless (Bluetooth) when connected to the Sony Bravia tvunder the same conditions.Any recommendations on any advanced settings that I should try in order to resolve this audio issue?

Morning all. Is it normal to experience 3 second delay using a line-in on a Port? This is what happened a couple of weeks back …...We have a Sonos Port feeding into an old Pioneer Ax10Ai amp that feeds a 7 x Evid 6.2’s and 2 x B&W PV1 sub woofers in the garden. We use the Pioneer’s 7 channel stereo DSP to distribute the Sonos Port input. Works a dream.But we held a party a couple of weeks back (wife’s 60th) and had a guitarist playing into a mixer which we tried to feed into the line-in of the Port which then went to the Pioneer. Sound wise …. spot on. But the delay was crazy long …. approximately 3 seconds. It made the playback impossible for the guitarist who was playing live but hearing his output 3 seconds later. Should add that all our Sonos devices are RJ45 wired.I plugged a DVD/CD player into the line in to test. Same thing …. great sound but a terrible delay.Is this normal? And why is it happening? And of course more importantly, is there anything at all I can do to fix it

What is a good replacement for Sonos. Since they no longer support my devices such as a Connect:Amp I need to replace it. And I'll be damn if I give another penny to Sonos so they can drop support on it later.My Connect:Amp devices disappeared after installing the S1 app.Dale

I know this topic has been brought up in the past  but I see no conclusion.When will I be able to use my free youtube music account?  Currently I only see No selections are available each time I use my Sonos app with my service.Everything works fine when I use the native youtube music app

I have a client who has been using the Playbar (connected to their TV via optical) and a Sonos ConnectAmp (side cabinet with no direct connection) that is connected to 2 wired speakers.Currently they are using the Sonos app to connect the “connection” between the 2 of them and playing TV audio streaming, but there’s a delay and it disconnects a lot.My question: With the network connection ports, is there a way to connect the Playbar directly/wired to the ConnectAmp and have them stream/sync together and allow for the TV volume to control the audio on all of them at once? They don’t want to be stuck to the app constantly just for volume control and it disconnecting.

Hi,I'm not getting sound out of my gen 1 Play 1 surrounds with Playbase.I've removed the surrounds and successfully tested sound through them as individual units.I've hard reset the surrounds and re added them. I get an error message saying there was a problem preparing them.The end result is no sound but I can control the volume through the top button.I've tried a variety of sound sources but it only played through the Playbase and not the surrounds.Any ideas? Edit: also checked to make sure they're WiFi enabled

I’ve just purchased a Roam. Great sound. Unfortunately, it tells me battery is low and to charge with an audible noise, at whatever time day or night! How do I turn this feature OFF please? Thanks

I can’t add my surround speakers to my arc. I did before, but one of them dropped out, know I can’t connect them again. I did factory reset on the one that dropped out. The system asks if I want to may the two speakers surround speakers. I say yes, then one of them gives a sound and I click that picture. Then the system fails to complete the setup. The faulty speakers is again lost by the system. Before I try to make the surround connection I can use the speaker as normal with no problems. Any one know what could be wrong?

Apologies if this has been covered before Recently bought a LG TV (65NANO75)   Running the new LG WEB OS 6.0 software , and have linked up my soundbar via a optical cable and have two Sonos play ones as rear speakers and it works well , in fact even better than when linked to my 2009 Samsung TV My problem is i can’t get the LG remote control to work the volume control , lots of advice and videos on how to do this online but the screens i see are nothing like the screens and that is because of the new version of the software LG have introducedI can still adjust the volume using the Samsung remote My question is can someone advise on how to get the LG remote to work the volume Yes its a first world problem but its niggling me