Answered

I brought my Sonos Roam to the hotel I’ll be at for 2 weeks. The wi-fi here doesn’t require a login.  How can I prevent others (who are on the same wi-fi) from connecting to my Roam? It has already happened three times .. including once in the middle of the night when my white noise was interrupted by someone’s dance music (!). 

Can’t figure this one out. I only get Stereo PCM from my Spectrum DVR and PS5 but I get Dolby 5.1 from my Apple TV.Setup: Older Samsung plasma TV capable of decoding Dolby 5.1 connected to the Arc via Sonos’ Toslink adapter to HDMI. Apple TV and PS5 connected via HDMI to an HDMI switch to the TV. Spectrum DVR connected directly to TV via HDMI. I have the Sonos Arc and two One SL’s for surround All devices are capable of decoding Dolby 5.1 yet I can only get Stereo PCM, not even Multichannel PCM, from PS5 and DVR. Apple TV is the only device coming in as Dolby 5.1. I’ve tried every setting I can find on both DVR and PS5 in terms of audio compression settings and nothing changes no matter what setting I use. My app is updated and I’ve read a few posts about Stereo and Multichannel PCM but nothing quite explains my situation.Even with Stereo PCM 2.0 coming up in the app, I’m still getting audio in the surrounds. Can anyone help me figure this out?

Recently built a house with in ceiling speakers that came with the Sonos Amp and I was so excited to pair them with my Arc, Sub, and 2 one SL surrounds however the arc can only support one pair of surrounds. Never did I even think this would become a limitation from Sonos. Anyone know if there are or could be future plans to allow multiple surrounds like the update that made two subs possible?  Sonos please!

Hi Everyone, I currently have a beam with two One SL set up as surround sound. I am looking to add a sub though am faced with a dilemma. I have two dumb speakers that were a gift from my father that I would like to also utilise. Given that a Sonos Amp is the same cost as a Sub, I am considering buying that instead and purchasing a 3rd party sub to go with it. Will the Sonos amp allow integration of the dumb speakers as front L+R giving me 5.1 surround? And will the 3rd party sub work as well in the system as a Sonos sub would? Has anyone got a similar set up? I assume using the 5.1 through the dumb speakers would prevent TruePlay, is that going to be noticeable? Am i better off just sticking with a purely Sonos set up as 3.1?Cheers,Lee 

Hello. Do the new Sonos speakers need to be plugged into the mains or is there a wireless version?thanksLJB

My Play 5 (one of a stereo pair) dropped out recently and nothing would get it back online so I carried out a factory reset which didn’t work so I took it to the router and connected it via ethernet cable.After an update I could see it and re-paired it with the other speaker but when I unplugged it to move it back to the kitchen it dropped off my system again.This has now happened twice...any ideas anyone? TIA

Aucune possibilité de connexion j’ai changé de router cette semaine et Depuis aucune possibilité de configuration mon bridge est introuvable même si branché directement sur le router 

I’ve been woken up twice in two weeks with instrumental music playing, first at 3 am and then 2 am. It’s not music from anyone’s playlists. Here is the diagnostic.

 Buon giorno…vorrei comprare delle casse da incasso a parete…vorrei sapere se sono Wi-Fi…

I have a Beam and 2 different symfonisk speakers (the frame and bookshelf) I have all three grouped together on the all but would love the ability to change the volume of all at once with the tv remote. The Beam is the connected to the tv so currently the volume only changes on the Beam. Is there a way to bond my 2 symfonisk speakers as a pair to be used as surrounds for my Beam?  Would love an easy way to change volume at once for grouped speakers without having to use the app like using tv remote or when using the physical controls on a device. Since they’re grouped together it would be nice if the volume changes were grouped together not just in the app

I have a S1 setup, of which some parts are S2 compatibe, and some not.I am happy with this. I am operating this with the S1 app on my iPad.I want to buy a beam, gen 2. This requires S2. I accept that this willbe an isolated system.Can I install this by just installing the S2 app, and adding the new beam?

Hi all -I’ve done a lot of research and read many articles, but still trying to figure out the best way to set up my home theatre surround sound.  I purchased a LG HU810PW Cinebeam projector and will be displaying that on a 110 inch Aeon Elite Screen.I’m thinking of purchasing the following hardware for the surround sound:Sonos Arc Soundbar Sonos Subwoofer 2 Sonos SL speakersAdditionally - I don’t have cable or Direct TV.  We have amazon firestick that I think I would just plug into the projector itself once I set all this up?Went to an electronic store and they said all those speakers should jsut be able to connect to projector via Bluetooth.  Is this accurate?  Want to make sure based on conflicting articles I’m reading before I purchase all of this stuff.-Dhrumil 

I’m trying to figure out exactly what I need. I have a TV with an eARC connection. I also have in-ceiling speakers throughout the house and on the patio. I’m trying to get the TV audio to the in-ceiling speakers (in sync). I have already ordered a Sonos Arc with sub package and a Move (for a room with no in-ceiling speakers). I also already have a Belkin Soundform (Airplay 2 receiver) that is connected to the amp feeding the in-ceiling speakers and an Apple HomePod Mini (it is my HomeKit Hub; I hardly ever use it for audio). I’m wondering whether I can get audio from the Arc to the Soundform to play over the in-ceiling speakers. That would be ideal, as it wouldn’t require buying anything else or making anything redundant. If not, is the only solution a Sonos Port connected to the amp feeding the in-ceiling speakers? That would mean buying a Port and rendering the Soundform useless. Thanks in advance. I appreciate how helpful everyone here is. Will 

Sorry in advance for the naive question. I just set up the Arc with a new OLED TV. The previous homeowner left two Bowers & Wilkins 4” 100W Satellite wired speakers mounted as rears. I’d prefer to not waste them and have to replace them with Sonos rears to create surround sound. Can I use the Amp to connect these rear wired speakers to my Arc for surround sound (after I add a Sub)?thank you 

I have installed and uninstalled the S2 controller on my desktop multiple times...BUT it won’t work.  The last time is a little better...I actually see the app open before it shuts down.  The app works fine on my tablet and phones. Here are the error reports.  It appears to me that it’s an app issueIs there a fix out there ??? I prefer to create my playlists from my stored files on the big screen & keyboard, rather than on the phone or tablet….HELP !!!!  

Hi, I'm looking in to buy a Sonos play 5, currently I have a couple of Google assistant smart speakers. I was wondering if I could pair/sync them with a Sonos play 5 so that I can play the same music across devices or play only on certain devices. Thanks for your help.

I have the S2 app and the “podcasts and shows” filter just isn’t there anymore. Anyone else have this issue? I’ve tried deleting the app and reloading it, system reset, and I am perplexed. I thought maybe it was no longer available but I checked in with a buddy of mine and the filter was available on his app. We both have iPhones, though not the same year.  Does anyone know the fix for this?

I miss the width of the Arc. Can I add two One as front speakers?

Hi There,I've been having certain issues with my Sonos system for a while. Random disconnects, speakers not displaying in the app, unable to play songs/add songs to a queue from my phone whilst i'm moving around the house. My existing set up is a Virgin Media Super Hub 3, in router mode and WiFi disabled, connected to the main BT Mesh Node. There are 2 other secondary BT mesh nodes in other rooms in the house. My sonos speakers (Playbar + Play 1 surrounds, Play 3, and Play 5 Gen 1) all connect wirelessly.As such, i'm thinking about transitioning over to SonosNet to see if it can help sort the issues i face.Unfortunately, the router/primary mesh node is located in a place where it makes no sense to have a speaker. As such, i'm wondering whether anyone has successfully tried connecting a Sonos speaker to a secondary wifi node via ethernet, and whether that successfully creates the SonosNet Mesh and allows for a useable system. One of my secondary nodes is located next to my Play 5, so if

I have changed the channel on Sonos (I have tried all 3 channels) although the music continues to drop out.  Appears to be at the end of the song generally.  Just skips to the next song. Any ideas to fix this?   

Simple question. Is the Zone 2 analogue out on my Yammy AVR the same as tape out on old stereo amplifiers? I was hoping to connect Zone 2 out to my Sonos Connect inputs and then stream whatever my AVR is playing to my Play 3 and Play 5. If that is a goer what will control the volume on the Play 3/5? The AVR or Sonos App? It’s a Yamaha RX-A2A.   

My Sonos one hit a hard floor and is broken. The sound is distorted. Is there a place to fix it?  

The past couple of months when playing music from Spotify on any of the sonos speakers the music skips to the next song or stops playing at random points. It can be after 2 songs or half a day. The controller reports connection to spotify lost. Sometimes i can immediately click play again and it starts over but sometimes it takes 1-10 min before i can resume. Meanwhile i can play from other sources just fine so it seems like a Spotify specific issue. If i try to play using spotify connect then as i select the speaker, it changes it back to the previous target.

So since - I guess - att least a year back the Swedish letters å ä and ö are not recognized. Why? My Nas can see them, windows and Mac can see them. Sure I can get something like A Better Finder Rename and traverse the entire collection hunting for and renaming these songs. But why? This used to work. I never like when things that used to work stop working. Thanks in advance, Andreas 

Hi all, I have a system made up of several PLAY:3s, PLAY1s and One SLs, connected to a NAS.Some of the songs/albums on it have special characters (like é, á, etc) that have started not to play (Unable to play “...”  the file …. cannot be found). It seems to be the PLAY:1s that are not able to find these, although the certainly did in the past. Some of these have also reverted to a filename in Sonos Playlists.I assume it’s been an update triggering this, but would like to know if others suffer and how to resolve it. I really want to avoid renaming them due to the sheer number of songs/albums with special characters. Thanks, Eelke