Play 5 wont play after reconnection via ethernet

4 replies
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My Play 5 (one of a stereo pair) dropped out recently and nothing would get it back online so I carried out a factory reset which didn’t work so I took it to the router and connected it via ethernet cable.

After an update I could see it and re-paired it with the other speaker but when I unplugged it to move it back to the kitchen it dropped off my system again.

This has now happened twice...any ideas anyone?

TIA

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pwtAnswer

Virtuoso

It’s likely that its wireless card has expired. Run a diagnostic while your speaker is Ethernet connected, note the number, then call Sonos support to confirm.

4 x P:5 | Sub | 4 x P:1 | 3 x Connect | 2 x Boost | Connect:Amp | 2 x One | Amp | Move | Port | Era 300

pwtAnswer

Virtuoso

It’s likely that its wireless card has expired. Run a diagnostic while your speaker is Ethernet connected, note the number, then call Sonos support to confirm.

4 x P:5 | Sub | 4 x P:1 | 3 x Connect | 2 x Boost | Connect:Amp | 2 x One | Amp | Move | Port | Era 300

B

BarkoftheBirchAuthor

Contributor I

Thanks, I’ll give that a try

P

PAC190

Why not just add Sonos boost?
Boost hooked to router would create Sonosnet and be more stable.

R

rswd

Lyricist I

I am having the same problem, Did the SONOS support help?