My Play 5 (one of a stereo pair) dropped out recently and nothing would get it back online so I carried out a factory reset which didn’t work so I took it to the router and connected it via ethernet cable.
After an update I could see it and re-paired it with the other speaker but when I unplugged it to move it back to the kitchen it dropped off my system again.
This has now happened twice...any ideas anyone?
TIA
It’s likely that its wireless card has expired. Run a diagnostic while your speaker is Ethernet connected, note the number, then call Sonos support to confirm.
Thanks, I’ll give that a try
Why not just add Sonos boost?
Boost hooked to router would create Sonosnet and be more stable.
I am having the same problem, Did the SONOS support help?
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.