Answered

Morning all. Is it normal to experience 3 second delay using a line-in on a Port? This is what happened a couple of weeks back …...We have a Sonos Port feeding into an old Pioneer Ax10Ai amp that feeds a 7 x Evid 6.2’s and 2 x B&W PV1 sub woofers in the garden. We use the Pioneer’s 7 channel stereo DSP to distribute the Sonos Port input. Works a dream.But we held a party a couple of weeks back (wife’s 60th) and had a guitarist playing into a mixer which we tried to feed into the line-in of the Port which then went to the Pioneer. Sound wise …. spot on. But the delay was crazy long …. approximately 3 seconds. It made the playback impossible for the guitarist who was playing live but hearing his output 3 seconds later. Should add that all our Sonos devices are RJ45 wired.I plugged a DVD/CD player into the line in to test. Same thing …. great sound but a terrible delay.Is this normal? And why is it happening? And of course more importantly, is there anything at all I can do to fix it

What is a good replacement for Sonos. Since they no longer support my devices such as a Connect:Amp I need to replace it. And I'll be damn if I give another penny to Sonos so they can drop support on it later.My Connect:Amp devices disappeared after installing the S1 app.Dale

I know this topic has been brought up in the past  but I see no conclusion.When will I be able to use my free youtube music account?  Currently I only see No selections are available each time I use my Sonos app with my service.Everything works fine when I use the native youtube music app

I have a client who has been using the Playbar (connected to their TV via optical) and a Sonos ConnectAmp (side cabinet with no direct connection) that is connected to 2 wired speakers.Currently they are using the Sonos app to connect the “connection” between the 2 of them and playing TV audio streaming, but there’s a delay and it disconnects a lot.My question: With the network connection ports, is there a way to connect the Playbar directly/wired to the ConnectAmp and have them stream/sync together and allow for the TV volume to control the audio on all of them at once? They don’t want to be stuck to the app constantly just for volume control and it disconnecting.

Hi,I'm not getting sound out of my gen 1 Play 1 surrounds with Playbase.I've removed the surrounds and successfully tested sound through them as individual units.I've hard reset the surrounds and re added them. I get an error message saying there was a problem preparing them.The end result is no sound but I can control the volume through the top button.I've tried a variety of sound sources but it only played through the Playbase and not the surrounds.Any ideas? Edit: also checked to make sure they're WiFi enabled

I’ve just purchased a Roam. Great sound. Unfortunately, it tells me battery is low and to charge with an audible noise, at whatever time day or night! How do I turn this feature OFF please? Thanks

I can’t add my surround speakers to my arc. I did before, but one of them dropped out, know I can’t connect them again. I did factory reset on the one that dropped out. The system asks if I want to may the two speakers surround speakers. I say yes, then one of them gives a sound and I click that picture. Then the system fails to complete the setup. The faulty speakers is again lost by the system. Before I try to make the surround connection I can use the speaker as normal with no problems. Any one know what could be wrong?

Apologies if this has been covered before Recently bought a LG TV (65NANO75)   Running the new LG WEB OS 6.0 software , and have linked up my soundbar via a optical cable and have two Sonos play ones as rear speakers and it works well , in fact even better than when linked to my 2009 Samsung TV My problem is i can’t get the LG remote control to work the volume control , lots of advice and videos on how to do this online but the screens i see are nothing like the screens and that is because of the new version of the software LG have introducedI can still adjust the volume using the Samsung remote My question is can someone advise on how to get the LG remote to work the volume Yes its a first world problem but its niggling me 

Hi AllStruggled to find the answer from other threads so thought I would ask the question here. I will get to the point. I have a mixture of new and old Sonos equipment and to do this day continue to use the S1 app as I am not ready to let go of my Play 5 gen1. I have a Play 1, Sonos one and PlayBar. All devices work great on S1. I am looking to purchase either 2 roams or 1 move but as these are new devices I am guessing they only work on S2. Is there any way I can continue to use these products on S1? I qualify for the 30% discount because of the Play 5 however I don’t intend to return it but still want to use the discount to get either the roam 2x package or the 1 move. Will I still be able to do this, I am under no obligation to return the old device to get the discount am I?Many Thanks

I have a large music library and quite often hit the limit at which point I move some albums to my “not-on-sonos” folder so I can still access them via Plex. I updated my index yesterday and noticed that an artist was missing - this artist has a “foreign” character in the name “ø”. I then checked an album by another artist that I knew had a foreign character “ō” and it’s missing as well. This was working for me last week - I could see+play the artists/albums using sonos!?   Why can’t I see them anymore? Is it a change to the sonos system or do I need to move a bunch more albums out before they will re-appear? And no, these are not playlists, they are mp3 albums stored on my NAS… the same place I have been storing them for years. Nothing else I can think of has changed in my network.  It’s a bit insulting if we can’t have ‘foreign’ characters… even my wife’s name has “ē” on it.

I have a set of mission lx-2 + speakers which are 6 ohm speakers with a minimum impedance of 3.5 ohms and a recommended amp power of 20 - 120 w. Also I have a pair of outdoor polk audio speakers that are 8 ohm. I would like to connect them with my sonos amp using a speaker switch which is a monoprice switch. I can’t seem to get a clear answer from  sonos or the folks at mission speakers so I thought I would ask the sonos community. First of all are my mission speakers a good match for the sonos amp and secondly is it ok to use a speaker switch with this set up (it’s very unlikely I would run both sets of speakers at the same time)

I turned the device fully off (5 sec. turn off) and put it next to my bed. I noticed the bottom light to be illuminated very slightly in red. It’s not charging or anything. I just turned the roam off by pressing the button for 5 sec. and there seems to be a constant release of light.Is this only my unit or what’s going on? Off should be of and not little red light shines that you can almost not see it. It’s not the same elimination as if the battery is down. It’s like 2% of this elimination power. Thanks for help & feedback  

Current status. JBL Studio series bookshelf, and center, Sony amp , pro-ject turntable and a average pioneer receiver in a large bonus room  this room is used for music and tv watching, very casual.  I have a tv in living room with a sound bar /sub that is easily overwhelmed by the rooms large awkward size. 5 sonos ones scattered around house   on to the my question.  We are planning on downsizing and I won’t have a dedicated room for tv/music, the new area for tv/music will be a great room with living,kitchen and dining in one large area.  I want good sounding music and tv that I don’t have to keep asking wife “what’d they say?”options seem to be :A) Non-sonos sound bar (of quality that can handle room size) + sonos amp + current bookshelf speakers+ sonos sub with current Ones for musicB) Non-sonos sound bar + sonos amp +sonos sub +2 fives for music+leave ones scattered around houseC) sonos arc+sonos amp+ Sonos sub+ keep current bookshelf for music and ones scattered around houseOrany

Morning all,I have a Sonos AMP which has been happily wired to a Panasonic EX800B TV (midrange 2020 set) via HDMI on ARC. The sound works very well via the AMP to the ceiling B&W’sBut, I bought a new 4k Freesat box which I enthusiastically plugged into the TV to try. Picture wise …. 10/10, all good. But no sound from the Sonos AMP. I’m not sure how to configure to get sound o/p from the add-on box to the AMP.Anyone have experience of using the HDMI to AMP when using a set top box? Appreciate any help I can get on this. Many thanks in advance

Hey,So I've just moved my system off SonosNet onto WiFi on the basis that we've just installed a new Ubiquiti system so should be more robust?Anyway, our older Sonos (Play:3 stereo pair, and 2x single Play:1s) are having a hard time staying in sync with the wider system.Any insights to be had from this diagnostic report: 1909451360? Cheers!

Hello, Am I able to set up surround sound with 1 sonos One (2nd Gen) and the Sonos beam? Or will we need to purchase another Sonos One speaker? Any advice is welcome! J :)

Looking for suggestions as to how Foxtel box is connected to the sound bar. Currently have digital audio output from TVto an AV receiver home theatre system. TV has an ARC HDMI input so TV should be ok.

Since a week my Sonos One isn’t updating the info from GA.When I say “Hey Google, goodmorning” it provide weather info, calendar and news.Now it doesn’t give me my recent calendar items anymore and the news is from a week ago.Could not find any info how to solve this. Is it because of the lawsuit between Sonos and Google?

I’ve been using the Amp for months with Wharfedale Diamond 8.2 and 9.2, both 6 Ohms speakers (each as 2.1 setup, not together).I just upgraded to a pair of Wharfedale EVO 4.1’s and they sound great with the Amp. However, they are 4 Ohms.Is the Amp comfortable with a pair of 4 Ohms?

I have a Play 5 in my office, thought I’d move my Play 1 (1st gen) into my office and pair them…. Support’s solution was to play them together, which sounds pretty good but not really what I, looking for.  Can I get a suggestion on which speaker(s) would be best to pair up with the existing Pair 5 for “optimum Sonos sound”  The space is a home office, 12’ X14’ 

Hi,I have noticed that my Sonos system is using a lot of bandwidth. Does anyone would know why?97GB in the last 7 days. Unless this is local traffic (on my Wifi).What would create this? I am not streaming radio or music through the Sonos app. I only use the Sonos system as home cinema. Thanks for your help, Charles

I need help adding my music library from my Synology NAS DS220+ DSM version 7.0.

HiI really like your architectural speaker pair. That mounting option is precisely what we are looking for. However, I’m not sure that we need to have a pair. Are these only available as a pair?Best wishesEdwin

Right now I don’t have the budget for the surround sound setup for the Apple TV (2x one sl, 1x arc), so just wanting to see if I can just use two roam speakers that are mostly used for spotify, with the Apple TV and have correct stereo reproduction in movies watched on Apple TV.

Hi,  has anyone in the U.K. subscribed for sonos radio ? I’ keep getting an error message “post code cannot be recognised” and gives me an example of the American post codes.