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Is there any technical difference in a second gen Connect (2015 date) and a S15 (2019 date)?  Thanks, Rich

I have recently gone over to Sonos and am trying to make sure i don’t get this wrong.Electricians are on site and therefore cabling not a problem at the moment.My router, fibre at 316mbs, is situated in the entrance hall. Standalone, with a CAt7 cable to a switch on the sub basement where the office is, In the salon, 6 metres from the router, is an 85 ‘’ Bravia, ARC, Sub and two One SL’s. Eight metres away in the kitchen is a 75 ‘’ Bravia and another ARC. The floor is open plan. Across a bridge is a bedroom and in that room will be a Sonos Symfonisk Picture speaker. For this floor that is it. The stairs from the entrance hall to the lower level are adjacent to the routers location. This is where I come unstuck. Although I have for some reason two network SSID’s, one being 5G as a suffix the signal as you go to the lower floor and into the garage gets very weak, no matter which one you use. I have purchased a Boost which I will place at the foot of the stairs and that shoud broadcast th

Hello,  I have a Sonos Amp which I’d like to connect to my projector via an Amazon Fire stick type device. I wonder what would be the best set-up/method. Any advice would be greatly received. Currently I have it set up thus: Fire stick as HDMI input (Projector has only 1 HDMI input).Sonos amp (plus bookshelf speakers) connected via Coax through 3.5mm jack in back of projector. (Line in mode) Now this works most of the time when the Sonos app recognises the amp as line in mode. However, frequently the amp decides to switch to ‘TV’ mode and doesn’t play audio. I’m not sure why it decides to switch all of a sudden or how I can prevent it from switching from Line In mode. The projector doesn’t have ARC that I know of, and as mentioned only has one HDMI input, which the Fire Stick is connected into. Is there a way I can stop Sonos switching over to ‘TV’ mode sporadically, or is there a way that I can make the system work that when it does switch to TV I can get audio too? I’ve read about HD

Hi Sonos, I have been using sonos for over a year now for this system, it run perfectly fine but until recently:I have few system:1. arc + one sl x2 + sub2. playbar + amP + sonance3. amp + sonance4. Few Sonos oneThe playbar is always missing from the app. I have perform device and router power off for a few times to add it back. But It doesn’t fix the problem permanently as it will keep missing again. For info, my network was setup in WiFi mesh, it’s running fine and no settings has been changed. diagnostic number 239312862Regards,keith. 

Hi all, I currently have Apple Music, a ZP80 (that is hooked up to a record player and a cd player) and two Play Ones and I wanted to know what I would have to upgrade to have the following things work:- Being able to control Sonos from Apple Music (I can only control Sonos from my S1 app and that thing is awful.) Could I control Sonos from Apple Music if I had other equipment? If not, is the S2 controller a lot better than S1?- Streaming lossless music from Apple Music to Sonos Speakers.- Streaming high-res music from Apple Music to Sonos Speakers. It sounds like this would require some sort of extra DAC hardware and I am guessing new Sonos speakers that could handle hi-res audio (I am assuming the newer speakers do). It sounds like Apple Music requires you to have an external DAC to stream hi-res now. Is that the case with all of the other services out there?Thanks so much for your help. You guys are great at getting me the answers I need.-Clint 

Hi there.  My sub keeps losing connection and dropping off my home network.  Then trying to add it again is a trial.  This happens about once a week...I can hear the speaker blip every now and then as I guess it tries to hit the network? The Sonos app never finds the sub.   I always have to factory reset. A factory reset generally allows the app to find the sub and it can join a room but then…. It pretty much always fails to join the BeamHave tried:rebooting Sonos app Updating Sonos app turning off ‘Private Address’ on the wifi Rebooting all Sonos devices Rebooting Router (and mesh devices)it takes multiple, multiple attempts to get the thing set up - one attempt will suddenly ‘succeed’SetupS2 Sub and Beam.Home network is strong (200Mbps).  Google Home mesh network to extend coverage with a Home device sat right next to the speakers.Anyone got any ideas?

I’ve switched to a new Fortinet network (Forti Access Point and Fortigate as my router) and I haven’t been able to reconnect my Sonos surround system onto this new network… The ARC gets on no problem, however when I try to connect any of the surrounds or the Sub to the ARC then it just fails. I’ve tried using only 2.4ghz band on the new wifi however it’s still having issues. The ARC is connected via wireless not ethernet.Is there a particular setting I should be looking at in the wireless configuration that might be causing the Sonos issues? These things are so frustratingly finicky and just don’t seem to work well and it’s ridiculous that they don’t support 5ghz. I can add the surround SL speakers individually to their own room however if I try connect them to the ARC it fails… I’ve also tried connecting the ARC via ethernet yet this still happens. “There was a problem adding your surrounds. Check network connection and make sure your products are powered on.” Diagnostic number: 19650

I’ve owned Sonos product since 2012. Brilliant. Many have purchased on my advice. However, as of late, Sonos is insufferable.My kit: two ZP:90s and a Move. Special note: my ZP:90s have always been wired Cat5e to my router, whereas “community” posts flagging up “Asus + Sonos” trouble are almost exclusively a WiFi setup.My .FLAC music Library resides on a NAS also connected Cat5e.Issues started 8-10 weeks ago. Except for (background) S1 controller updates which may have gone unnoticed, I had not pro-actively changed any equipment, wiring or configuration for over 12 months. My router is not set to “automatically” update firmware.Problem. Sonos “Rooms” unexpectedly “disappear” in S1 controller. Unplug/re-plug ZP:90 to (temporarily) remedy. Repeat as necessary :(Problem. Sonos’ TuneIn radio station playback stutter and/or stop-start and/or disconnect. Repeatedly.Problem. Can’t reliably play music Library on NAS. Playback stutter. Playback stops mid-song then randomly resumes next song, nex

since friday i’ve spend about 5 hours with your geman support an get my problem not solved.i’m really sad about your support! I hope you find the right tech-stuff to call me back and solvemy problem with the brand new roam!? my ticketbest regards, J.Kirschenhofer Moderator Note: Modified in accordance with the Community Code of Conduct.

I am considering buying a Bluetooth turntable in order to revisit some dusty old vinyl. I am particularly interested in the Project T1 BT.I do not want to connect any additional cabling into the turntable.I only currently have Wi-Fi SONOS speakers in my system and was hoping that I could buy either a MOVE or ROAM bluetooth speaker to connect to the turntable and additionally use as a ‘bridge’ to enable playing of the vinyl on my other wi-fi only SONOS speakers. Can anyone confirm if this is possible to mix output via both bluetooth and non bluetooth SONOS speakers?Thanks  

Im using macbook and connected to Sonos One SL.I spotted if I pause playing and after a while wanna re-play again, although the connection was still there, but theres no sound output at all.So I would need to reconnect Sonos again. Is there anything I can do, to keep the Sonos One SL alive at all time, without manually re-connecting it every so often?

Hi everyone, I was hoping to see if anyone had run into the same issue as me on my Roam, and if so if they were able to resolve the issue.The first time I start a playing session with Spotify Connect, the song I choose to play starts playing about half-way through. However, the progress bar in the Spotify app starts from the start of the song - so there is a disconnect between the actual audio of the song and what is shown in the app.If I manually drag the progress back to the start, the audio and the progress bar sync perfectly to the start of the song.A couple of other observations:This only happens with the first song played after connecting to the Roam with Spotify Connect within the Spotify app This only happens with Spotify connect. The Sonos app, Airplay etc all work as expected. About 1/10 times the Spotify Connect doesn’t even connect and I have to restart the app a few times to get it working. This only seems to be happening on iPhone. When starting a Connect session from my

HiI can search and find an album stored on my NAS library however when i click on it it get the error as in the attached image this occurs for a number of albums in my library, however the majority play just fine. Please could you advise

Hi Sonos, I have been using sonos for over a year now for this system, it run perfectly fine but until recently:I have few system:1. arc + one sl x2 + sub2. playbar + amP + sonance3. amp + sonance4. Few Sonos oneThe playbar is always missing from the app. I have perform device and router power off for a few times to add it back. But It doesn’t fix the problem permanently as it will keep missing again. For info, my network was setup in WiFi mesh, it’s running fine and no settings has been changed. diagnostic number 239312862Regards,keith. 

I can use a rooftop amplifier plus an ARC and a sub. The whole system is brand (sonos) and I want to connect it to the TV to watch movies and listen to music. Could I?

I'm having problems with my sonos system. the hsr previously worked but has at times skipped songs or been at times it does not find some speakers, or suddenly stops playing. Now it does not work to play any samger from spotifye. the apartment is 120m2 and I live in an apartment from 1896 with a lot of thick walls. yes wifi is not super good because of this. I have moved the internet outlet to the middle of the apartment, bought a killer router and ordered high speed, without it seeming to solve the problem (have also factory reset all speakers and added them again) struggled a bit to add the speakers as I often got error 800 but it is now fixed. Have ordered a Sonos boost, do you think this solves the problem or is it something else?

Hi I would like to buy some new speakers but have a set of decks and a huge Rotel stereo thats old but barley used so want to retain the separates. What Sonos speakers will work with my set up and be able to withstand the 200wpc please?

So everyone know my system:2 - One SL1 - Sub1 - Arc barTwo weeks ago my landlord changed the wifi access in the house. Due to traveling I have not been able to change my Sonos system over until two days ago. When using the app, I was unable to get the system to switch wifi connections. So at that point I removed it all and tried to start over. Well that did not work. I can put one of the four items on my network, but then none of the other three will connect. I keep getting the same error each time:“Your Sub has been added, but may not appear in the System tab. If so, unplug the powercord and plug it back in to finish the setup from the System tab.”.But when I go back to the system tab, nothing is there but the one speaker I have connected. I have also tried to factory reset the speakers, with no success. Can anyone help? 

Airplay from Mac’s audio makes a lot of static noises, When I see Youtube, Netflix and Prime Video.this way to streamhttps://support.sonos.com/s/article/1230?language=en_US But when Clicking AirPlay icon in Podcast, There are no static noise.How do I fix it?

I clicked upgrade on one of my Sonos 1 by a mistake. I dont want to Trade it. Is it possible to undo this by not using The discount ticket?Can I still use The speaker or Will it disconnect or something? 

I have a Play 3 that I really like.  Is there something similar that can remain outdoors?  I would like music around my pool and have electrical outlets available.  My preference would be to use wifi or bluetooth with speakers that I plug into power.Does this exist?Thanks

Hi there,I just upgraded to a brand new Samsung TV, and joined the Sonos world for the first time with an Arc sound bar, plus a sub. We’re really impressed with the sound, having upgraded from a 10yr old Sony. We also bought a couple of Move speakers to stream music to, one to use upstairs and one for downstairs. The downside is that our now much more finely attuned ears (!) notice how crummy our bedroom TV sounds. I’ve checked, and did a bit of searching on the web, and the bedroom TV won’t seem to connect to the upstairs Move speaker, and am thinking a Beam sound bar might be a better investment anyway. The TV is a few years old and just wanted to sense check with the community that the TV should connect and play sound through a Beam rather than the TV speakers OK. There doesn’t seem to be a sound bar option in the TV settings menu. I found the requirements for a Beam at: https://support.sonos.com/s/article/1920?language=en_US and have checked, and my TV does have an HDMI ARC socket,

I picked up this play base from a friend who said it just stopped working, gave me it FOC, (he has far too much £££) I plugged it in & there’s no lights on the front but there’s an awful high pitched sound coming from within, doesn’t sound like it’s coming from the speakers. When plugged in for a 10mins the top surface is getting warm which I’d expect but nothing else. I’m sure it’s out of warranty & I’m not sure who to turn to. Any advice would be appreciated.

I don’t seem to be able to play any Podcasts. If I use iHeart Radio or Tune-in, if I select a podcast, the mobile app (iPhone 13.0.2, Sonos build 62187200) I get a message that says, ‘Unable to play <podcast>. Unable to connect to <service>.’ The weird thing is that I can stream radio stations and other content just fine, it fails only on podcasts. Any help would be appreciated.   

I have a Sonos one Gen 2. It is working fine as long as my Macbook and the Sonos are on the same Wifi network. As soon as I switch my Macbook to a different Wi-Fi network, The Sonos is not visible to the Mac. Is that a design limitation or is there a solution?