We live in a 5,000 square feet, multi level home. We have 24 Sonos speakers and use a Comcast Infinity Gateway router. Also on the system are security cameras, and two each of iPads, computers and iPhones.
I’ve talked with customer service a half dozen times and the most recent call resulted in the conclusion that I have interference both within the house from other devices - and from the neighbors’ Comcast WiFi systems.
The system is unstable at all times. Trying to assemble a collection of speakers (not already in a group) is rarely viable.
I’ve connected four speakers to the four available Ethernet ports located throughout the house, and one speaker is connected at the router. I have four boosts that seem to provide no benefit.
I am considering Google Mesh or Ethernet power line adapters, but am open to any recommendations. Please offer any advice. Thanks.
Best answer by Ken_Griffiths
With so many devices, distributed all around your Home, I would personally recommend you continue running them in wired SonosNet mode, it seems you are doing that already … the difference in the connections and how the setup works are explained in this Sonos Support document:
When opting for SonosNet (wired) mode, I would also suggest doing the following:
- Set the routers 2.4ghz WiFi to the least used fixed ‘non-overlapping’ channel 1, 6 or 11 and choose a 20MHz channel-width
- Set the SonosNet channel in the Sonos App “Settings/System/Network” so it is at least 5 channels away from your chosen router channel.
- Remove the WiFi credentials from the "Network/Wireless Setup” in the App as those are not needed when running on SonosNet and it will stop your devices hopping between SonosNet and your WiFi signal, although omit this step if using portable devices ‘Move’ and/or ‘Roam’ as they require the WiFi credentials to work… they do not use SonosNet for their connection.
- Ensure all Sonos products, particularly the wired one is at least 3 to 4 feet away from other Wireless devices including the router and other access points.
- This final suggestion is optional, but often worthwhile... Consider adding the Sonos IP addresses to the local routers DHCP reservation table, as that too will improve stability, particularly during updates and reboots of the local network.
Hopefully those few suggestion will assist to reduce interference… I also recommend checking out these two ‘hopefully’ helpful links too: