Trending Lyricist I

Answered

Unable to set up my new system (no 'Set up a new system' option)

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Hi everyone,

My Sonos Arc arrived today and I am somehow falling at the first hurdle just setting it up so would be grateful for some advice!

Having connected the Arc to the mains, TV eARC port and wired network and downloaded the Sonos Android app (v13.0.1) I don’t appear to have the ‘Set up a new system’ option when opening app as described here. Instead, all I get is ‘Join existing system’ which, when selected, fails to find anything.

Any help gratefully received, not least as it took a lot of effort convincing my wife that we should spend £899 on this and she’s staring at me with a look of ‘I thought you said this was premium?!’… I’m therefore hoping this is plain and simple user error… What am I doing wrong? I must be overlooking something obvious!

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GuitarSuperstarAnswer

Lead Maestro

If you want to set up a new system and add the Arc, your phone needs to meet the minimum system requirements.

"Receive with simplicity everything that happens to you." - Rashi

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GuitarSuperstar

Lead Maestro

Is this your first Sonos speaker or do you own other Sonos devices?

"Receive with simplicity everything that happens to you." - Rashi

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mjnewtonAuthor

Trending Lyricist I

Hi GuitarSuperstar, it’s my first ever Sonos product.

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GuitarSuperstar

Lead Maestro

Disconnect the Arc from the TV and network and unplug the Arc from power for about two minutes. Reboot your router. Plug the Arc back in but keep it disconnected from the TV and network. Delete and reinstall the Sonos app and try setting up the Arc again by following the instructions from the app.

"Receive with simplicity everything that happens to you." - Rashi

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mjnewtonAuthor

Trending Lyricist I

My issue though is that the app only gives me the option of ‘Join an existing system’… or is this to be expected?

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GuitarSuperstar

Lead Maestro

Also be sure your phone meets the minimum requirements:

iOS 12 and higher
iPadOS 13 and higher
Android 8.0 and higher (Not supported on Chromebooks)
Fire OS 7 and higher

"Receive with simplicity everything that happens to you." - Rashi

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mjnewtonAuthor

Trending Lyricist I

To help clarify, here’s what I see:

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mjnewtonAuthor

Trending Lyricist I

Also be sure yourphone meets the minimum requirements:

iOS 12 and higher
iPadOS 13 and higher
Android 8.0 and higher (Not supported on Chromebooks)
Fire OS 7 and higher

Ah, the Android version… I’m on v7! So it’s not supported then? Wonder why it let it be downloaded?

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mjnewtonAuthor

Trending Lyricist I

Just found from here that Sonos S2 on Android v7 ‘will not receive updates but can still be used to control commonly used features of Sonos’ but I guess adding a new product isn’t considered a commonly used feature?

G

GuitarSuperstarAnswer

Lead Maestro

If you want to set up a new system and add the Arc, your phone needs to meet the minimum system requirements.

"Receive with simplicity everything that happens to you." - Rashi

M

mjnewtonAuthor

Trending Lyricist I

Okay, that’s a shame. Thanks for the quick help though - saves me scratching my head further.

If there’s no workaround it looks like we’ll be returning the Arc as we can’t justify replacing our phones just for this.