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Hello,I have a Sonos Arc with a sub + surrounds that I have used on my PC for a while and had no issues having it connected to the optical port, a couple weeks ago I didn't get sound from my arc I didn't do any updates or change anything. First I tried my Arc on a TV to check the optical adapter and the HDMI, when I connected using the optical it didn't work I then plugged the HDMI directly in and worked so I tried the optical again after and it then worked I decided to get a replacement optical adapter from Sonos anyways to be sure but had the same issues. I have tested my PC’s optical port with other devices like my Astros and it works fine I'm not sure what todo anymore just seems very odd and its very frustrating any help or advise would be great.  

I have a beam and 2 sonos ones setup in my lounge. The TV is connected to the beam via HDMI arc.When I turn on the TV, many times the sound does not kick in. Sometimes the app tells me there is a problem with the setup and cannot recognise the arc setup etc.. after a few attempts it starts.Sometimes I have to restart everything to get it working, it’s very frustrating indeed. Any ideas please?

I want to stay with the the original sonos app but I am not getting the option to do so.  it does not appear in the Learn More section as instructions say it will.  Any one else have this issue?

We have many problems with AC ARUBA AP 505 . Speakers disappear : the APP does not find speakers.Please help

With Apple confirming that Airplay 2 will now be capable of streaming 24/192 to an end point with a capable DAC will Sonos be making plans to support this?My own end point is a Sonos Amp which i believe at the moment is only capable of 16/44 through Airplay 2.Does Sonos have any plans to support Apple Music’s 70 million customers who from June will be able to stream in Hi-Res?

Is it possible to play an audio file on my computer speakers (non-Sonos), and have the same audio be playing seamlessly on a Sonos speaker in another room?

Hi. The only service I presently subscribe to is Idagio. For the last week or so, it’s been unlistenable. It’s choppy, and cuts out every minute or so. I also have my itunes library in Sonos, and those tracks play fine. It’s just the streaming. To check whether or not the problem is with Idagio or Sonos, I signed up for a free trial of Primephonic, and that cuts out exactly the same as Idagio. How can I deal with this?

Can you disable the automatic switching to tv source when the tv is turned on?This is quite annoying for my particular use case. The best option for me would be a feature where the automatic switching happened when the tv volumn button was activated, but a tolerable alternative is disabling it altogether. 

I tried to get help with this problem a year ago but no one helped me. I believe the problem started with a new computer 2 years ago.One of my choices, in deciding what music to play, is “Music Library”, which connects to my itunes. From there, I go to Imported Playlists. I often make changes to my playlists, so frequently I go to Manage > Update Music Library Now.In itunes, everything looks fine. But in Sonos, each of my playlists is listed twice, many with a different number of songs in each list. If I look at that playlist in itunes, it might have yet another number of songs in it.How can I fix this? I wonder if i have an incorrect setting somewhere...something not pointing to the correct path or folder? My Music and itunes folders are kind of a mess...what looks like lots of extra old stuff.Thanks for any help you can give me...

Dear all, I’m trying to get a dedicated Router - Play 1 - Sonosnet → all other speakers (avoiding my wireless completely as it’s causing drop outs).  The Play 1 is wired into my router’s ethernet with an ethernet cable. It says it’s WM: 0 on the “About My System” tab. So this means it’s working wired, I believe. Now all of the other speakers still say WM: 1. This means they are still wireless! (But I don’t know if this is my house wireless or the sonosnet wireless. - how do I tell?) I carried out the steps here:https://support.sonos.com/s/article/3209?language=en_US “Switch Sonos between a wireless and wired setup” Do I need a boost instead of the play 1? I can’t turn off the wifi on the other speakers unless they are plugged in (it says).I have “SonosNet Channel” option in my Network tab. This may mean something??? Any insights gratefully received. Thanks!Graham   

Dear community, I have a 5.1 with the playbar and another 6 play one in my flat. Today I plugged an ethernet cable in one of the play one not part of the 5.1 and, naively, expect all the speakers to switch from wm1 to wm0. Unfortunately only the one I plugged in switched to wm0.How can I fix it? Thanks

I have a move & a roam - can I pair these 2 while running in bluetooth mode?

Hi, would the sonos amp be able to power third party surrounds plus provide a subwoofer output? How well would this setup work? Thanks

Hi all,As per title really, I’m trying to setup two Connect:Amps (Gen 1) for surround sound from my TV. The line-in works great and both amps are currently setup as different rooms & are performing well (wireless & wired modes both work fine when tested). However, step 3 of the guide: “Under Products, tap the Sonos home theater room” - I don’t see an option for the “Sonos home theatre room”. Any ideas? Guide is here: https://support.sonos.com/s/article/2927And this is where I started:  

I really have no idea How to read this chart ????? https://ibb.co/hC2950s  the sonos 3-1 ste sal and 5-1 ste sal keeps disconecting and i really have no idea How to read that chart   

Hello there, Im one of the few lucky the preordered early and own a PS5. I have an odd situation on my hands. 4kbluray works fine for ATMOS, but anything other than ATMOS is in stereo PCM, no dolby digital no matter what settings I use from PS5 4kbluray player.Of course I have the TV setup as pass through...as I’ve said ATMOS works perfectly for both streaming and 4kbluray and all all equipment including TV, PS5 and all SONOS were and are constantly updated. I scribbled up a matrix and have tested ALL combinations of audio settings between my TV and PS5 and have tested every condition over the course of a week. Still the same...ATMOS=perfect from 4k bluray/Sreaming but anything other than ATMOS is stereo PCM from PS5 4kbluray player.I have also tested a Sony X800 4kblu ray player instead of the PS5 and it has no issues playing Dolby Digital.Any ideas why the ARC hates the PS5? Thanks in advance

Hi there,As many as other users, I’m experiencing audio issues with my Sonos system. I use it only with Spotify. I don’t have any local media library and other services. The songs skip or stop but counter still playing in the app. I can happen 3 times in 10 minutes but can be also stable for a whole day.I know there is an issue with Spotify but I would like to be sure it’s not wireless interference.I’m pretty sure it’s not but I’d would like to have no doubts. I called the customer support few weeks ago (before finding the Spotify thread I mentioned earlier) I have been told that my wireless setup could be the issue because I’m using the same network on both bands and I have several access points. My wireless setup is based on Ubiquiti APs. All the Sonos speakers are wireless (3 Sonos One SL, 1 Move).All the APs are wired. The UniFi controller reports that all the sonos products are connected to the 5 Ghz  (except the Move which is weird because it’s as the same distance from the AP th

Play:1 on wifi (measuring with my wifi analyzer close to the unit it says full power)50% of the time each morning I get chime instead of my favorite radio channel. If I turn it of and pushes play the radio starts normally, so it is not a connection problem. Amp wired:My Amp starts alway normally on the same radio channel. My send dianostic number is: 579536031 Note : I use Google wifi to cover my house.

I listen to a 6iX ( Local Perth WA radio station ) on my Sonos speakers via Tunein. After about 15 minutes this station starts to “stutter” and eventually cuts out. When I restart the station all is well until it all repeats after 15 minutes or so.I would add that 6iX is the ONLY station that this happens to. All other stations streamed are faultless and will continue all day. I have a high speed internet connection at 100mps fibre to the premises. My Sonos speakers are connected to my router via Ethernet cables. All other Wi-fi or Ethernet connected products in my home are fine. Help please???

Can I use the same Sonos app for two homes with two different WiFi configurations? I have our primary home with the Five and two Move speakers on the latest Sonos app. We have a small vacation home that would only need a Roam speaker. I would not bring the Roam into the primary home. It would cradle at the vacation home and be used in the second location only. I would still like to use the Sonos app, and only have access to the Roam when I’m in our vacation home. Is that possible? 

I recently took advantage of the free Amazon upgrade to their HD service. Now, under “My music”, although listings of tracks and artists are present, the album listing doesn’t work. It reports “Requested operation failed. Please try again.”Curiously, some of the genres prove an album listing, but “classical” (of which I have quite a few albums) reports the same error  This relates to the iPad and iPhone apps: same issue on both. I have tried de-authorising and re-authorising it to no avail. Amazon music plays fine and the Amazon Music app also plays through the Sonos system. Advice would be welcome. 

I have a strange one and i have searched for this issue and see loads of folk have had this before however my issue is weird.So we have been using Sonos (ARC,sub and 4 sonos one) for 2 months and everything is awesome.Last night we were listening to spotify and suddenly everything goes quiet.I check my sonos app (where i had triggered spotify from) and was told it had lost connection.I went through all the usual fixes, router reboot, dhcp refres, sonos reboots and nothing fixed it.I noticed i could play from Spotify though by selecting a speaker. What i also noticed is that volume was really low when all speakers were selected but if i started with the lounge and added speakers back it was fine.Then i went back once i had triggered play from spotify and i could again trigger it from sonos.I thought this was fixed.However tonight i have the same issue. Got it working in the same manner but this is a pain in the arse and not why i dropped the cash on this setup.Can anyone help?I have sub

Friends  i setting up my movie theater with bluray and epson 2250 3D projector and Sonos arc soundbar.  in my opinion for me to have access to 3D atmos i need to buy a fury arcana HD adapter to get all the benefits of the soundbar with immersion right?  and how would this bluray hdmi connection look like connected to the adapitador= projector ???  thanks

In our church, during the COVID pandemic, we are not allowed live choirs so, we installed 4 SONOS speakers and play music from Spotify. It sounds FANTASTIC! Now, we want to simultaneously stream the music with our through a RODECaster Pro & ATEM Mini Pro. Any SUGGESTIONS?James

Why is there only a passive solution (Sonance) or moveable speaker with a charger that isn’t rated for outdoor (Move/Roam)?  Is it technically not possible to have an outdoor version of a One or Five without an amp?