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Hello, I would like to know if this problem has happened to anyone else in this community, i have been trying to connect a sonos beam to a samsung tv using the ARC port on the TV, i can even see the sonos beam being recognised by the tv, only problem is using the samsung remote i am unable to adjust the volume, the tv is using the anynet+ system and anytime i try to put the volume up or down on the bottom of the tv it says “Anynet+ Sonos Beam” followed by five or so dots almost like its loading and after that either a + or - depending on if im trying to turn up or down the volume. But unlike the other samsung TV using a Sonos Beam this one doesn't give a number between 1 and 100 to indicate how loud it is, simply a + or - but either case no sound is playing. I think the problem is coming from the Anynet+ but i am unable to find out in the settings what's wrong. (also posting this thread in the samsung support center)

Hi all, I have 2 Symfonisks (amongst other speakers)On the last update, the one managed to update to 13.2. The other could not update at all.So, i took it to a friend's house, i Hardware reset it, i created another Sonos account and i managed to update it to 13.2The problem is, when i took it back home and did the reset again to add it back to my original network, it cannot complete the registration. The speaker is added to the network but cannot register.I went back to the account i have newly created and i see that the Symfonisk is still in there.Can somebody assist me in :moving the speaker out of that new account deleting the new account as it serves no purpose any more Registering the updated speaker back to my old account? 

Hi. A very small but still annoying issue. I’m using the Sonos app on my iPhone, and when I’m adding songs to my queue I get the ‘One track added to the queue’ banner each time. Fair enough. But why does this banner need to stick here on my screen for like 4-5 seconds? 1 second would do. It’s annoying. 

There seems to be a really old thread on this where Sonos stopped responding, so I thought I would follow up - any update on being able to play Apple Music via Google Assistant? This feature has been available for Google Assistant for a while, and I think Sonos may be the only speaker that doesn’t do this in the market. Any update?

Hi,Is there a way to save Trueplay settings when moving sub from "My music setup" Ones + sub to "Movie setup" Beam + sub?It's unacceptable that the sub needs to be moved from setup to setup but that could be bearable if Trueplay settings would be saved when doing so. 

I am getting major speaker dropouts when trying to play Amazon Music Playlists.  I recently ‘upgraded to Amazon Music HD’ and I am wondering whether that is connected?  Diagnostic 8730064442 taken a few mins after it happened this morning.If I play a playlist from my local NAS it is fine.  All speakers behave and play music fine.  If I try an Amazon Music playlist it goes berserk with various speakers dropping in and out.  It is unlistenable.ISP is BT.  70 Mbps reliable download speed.  Location is South East United Kingdom.Router is BT Smarthub 2 which is hard wired into a Netgear 24-port gigabit switch (JGS524PE).Full managed wi-fi is provided across the house by five hard wired Ubiqiti Unifi access points (three AC-PRO and 2 AC-LITE).  Single SSID on both 2.4GHz and 5GHz bands. BT Router wifi is turned off.Sonos is using the above wi-fi network.  I have 2 x Play 5 speakers and 10 x Play 1 speakers for music and a sub, soundbar and 2 Play 1 speakers for TV.Any help appreciated.Stu  

Up until about a week ago I’d speak 'Alexa, turn the volume up', Alexa would immediately duck, chime, respond "OK" and after only one-more-ducked-second Spotify would resume at a higher volume.Now.. after responding "OK" Alexa will remain ducked for another 7 seconds before resuming at higher volume.It’s really annoying. A total vibe killer. It’s happening on 2/3 of my setups: on my Roam, and a set of paired ones. Another pair of ones that are rears to a playbase seem to be working fine. Things I've tried: Follow up mode is turned off Wifi signal is strong (and set to channel 11) I’ve unlinked Spotify & Alexa (multiple times) I’ve Hard Reset the Ones any tips? thank you!

HiI have a couple of speakers that mean I have to use S1 controller app, can the new Roam be used with this or is it only S2 compatible 

Hello,Before buying my first smart speakers, a couple of questions.I plan to have a beam connected to an android TV (via optical) and symphonisks around the house1. Will i be able to listen to the TV via the other speakers?2.Can I listen to the tv without taking out my smartphone?3.If I turn on the TV while the beam is streaming music, will the TV take over automaticallThanks

Hi all,It was not clear from the previous post (https://en.community.sonos.com/music-services-and-sources-228994/sonos-arc-and-tidal-atmos-6842179), or whether there has been an update ever since, but I have a Sonos Arc and a relatively old TV which has ARC but does not seem to allow pass through of Atmos (based on my testing with Netflix). I was wondering must my TV have an eARC or that I purchase something like a HDFury Arcana to experience Atmos from Tidal? Thank you.   

I’m having trouble reconnecting my Play 1 to my WiFi.  It was working fine and then lost the connection, having made no changes to the WiFi.I did a factory reset and got a flashing green LED.I downloaded the latest Sonos app to my tablet, and there is no sign of a system/settings menu.  All I get is a screen with a button “Join Existing System.”  When I hit this it searches and tells me it can’t find a Sonos system and takes me back to the first screen.This happens even when connected by a cable and rebooting the routerHow do I get to a screen that allows me to re-enter mu WiFi settings?  It’s beyond frustrating - seem to be going round in circles!Any help is much appreciated. 

Please allow customers to use PayPal as a payment option when an item shows backorder status.  Currently only Credit Card is allowed.

Hi EveryoneEvery time I pause YouTube Music, ( e.g. answer a call) and then I hit play again, the song suddenly skips to the next song.Any idea how to fix this? This happens with the SYMFONISK, Play:1 & Beam.

Well I've done some testing for the last week and came to the conclusion that the sound of the Sonos Arc with a Philips OLED806 is very buggy. Let me describe mine setup...The Philips TV is connected to a Sonos ARC. For most of mine streaming services I use an Apple TV. I prefer this user interface and the smoothness instead of the built in Android apps. I've noticed that the standard setting for eARC on this television is off. But to get Dolby Atmos on the Apple TV this has to be switched to AUTO. Also the sound output is set to 'Multichannel (bypass)'. I have to do this because otherwise I have some lip-sync problems with mine Cable decoder (Telenet) and the Sonos Arc.So far so good. Dolby Atmos is working on the Sonos Arc with the Apple TV, Xbox,... and there are no lip sync problems at all.However after a while you just can loose the sound on the Sonos Arc. This happens frequently when switching sources. Whatever you do nothing will works. The only thing to get the sound back worki

From my notebook I could see Sonos arc accessible via network share.I see the following folders available:What coudl I do with them?? 

Can I use play 3’s as front surrounds with playbase, Sub and Sonos ones at the rear?

Our Sonos Play 5 is suddenly silent.  It’s visible (via wi-fi) to the Sonos app and also to the Spotify app, but there’s simply no sound coming out.  We’ve tried disconnecting the speaker and confirmed the volume settings.  Completely at a loss as to what to do. Meanwhile, our Connect in another room is working just fine.

I have a project coming up Need Suggestion Zone 1 - 2 In Celling Speaker  Non Sonos Zone 2 - 2 In Celling Speaker - Non SonosZone 3 - Bang&olufsen A9 - Non Sonos Zone 4 - 2 Outdoor Speaker - Non SonosZone 5 - Bang&olufsen A6 - Non Sonos   If a have to create 5 Zones , then how many Sonos Port I have to use ? And do I required Sonos Amp also for In Celling Speakers ? And is it possible to use Bang&olufsen Products with Sonos Port , when Bang&olufsen products is self has an multiroom built in ??  Please Suggest  

Hi there!,I need assistance here guys, I got a Sonos Arc recently and I am very excited using it, even though I have an issue as below :Since I have a Smart TV Samsung Series : UN50MU6103, it supports Dolby Digital and Dolby Digital+ (as far as I know, if Dolby Digital+ is activated on the TV settings you can play Dolby Atmos on the Sonos Arc see below description :  My set up is : Sonos Arc plugged on HDMI ARC port on TV and Xbox series S plugged in other HDMI port on the TV also, and my question here is, why on the TV Audio settings I cannot activate Dolby Digital+? On below image you can see that there is only Dolby Digital and PCM audio activated, but not Dolby Digital+  TV Audio SettingsAll this is due to I want to activate Dolby Atmos on Xbox and all possible streaming applications,Please, If I wasn't clear enough let me know, I hope you can help me,Regards! 

What is the maximum length of HDMI cable I can use when connecting my TV to my Sonos amp which powers my in ceiling speakers? Is 10 metre ok?

I have two Sonos paired together to play from my Spotify Playlist however I am finding whenever I search the web or text while listening it stops playing.  Any clue on how to fix this…it is so frustrating.

Recently the TV volume output of my Arc + Surrounds has been way higher than my TV's volume control bar would indicate. It is such that when my TV volume is set to '1', it is actually pretty loud. Turning my TV one step down to '0' mutes the TV entirely. My TV volume goes up to 100. So now my TV goes from Mute to Loud to Very Loud to Apocalypse Loud.This is a recent issue and I don't know what has changed. In the past I used to set my TV volume between 10-13 for casual watching, and 15-20 when I wanted loud audio. Occasionally when I really wanted to piss off my neighbours or impress my friends, I'd crank it to 20-25. My Music and TV Surrounds are set to 0. My volume limitter is off. I just want the TV output bar to better reflect the volume, and give me a some wiggle room on the low level. Is there a way to calibrate this? Perhaps related- my turntable & Port audio has also been a lot LOWER recently. 

I’d like to have an option to create permanent virtual rooms/groups (or virtual stereos, i.e. permanently linked stereos) so we can re-use them many times.One feature that I use often is play a song from spotify, I need to play in one speaker and then to to the sonos app and group it to other speakers which is all but user friendly!Also, the existing ‘group’ feature available in the mobile app is not available in the mac app, can you please add it…?This has been previously requested many times by many users many years ago (first thread goes back 14 years and all of them have been closed for comments!) - is SONOS listening to customer feedback?? Where are the features development pipeline?Many thanks

Have no problems updating and using all other Sonos products. Got a new Roam today and it needs to install updates before it can be used. Tried multiple times. Takes forever and then comes back with Error 30. Tried all things suggested on Sonos website and forum. And ideas?

Hi everybodyi currently have a Sonos Beam hooked up to the optical out of my (old) Samsung TV (UE37C6530) as it doesn’t have an ARC HDMI socket..The TV supports Dolby Digital and outputs correctly in this format for programmes showing on the TV itself.The problem is for the other set top boxes that are connected to the TV via HDMI, in that the boxes are sending a Dolby signal but this does not pass through the TV so outputs via the optical cable are Stereo PCM in all cases (tinny to say the least). The only way to get ‘pure’ Dolby from the set top box to the Beam is by connecting it directly to the Beam using the digital optical output, which then means that my other stb’s aren’t connected to the Beam any more. I’ve  seen some old threads where people have used HDMI splitters etc which didn’t seem ideal. It seems like this is a known issue mainly affecting older Samsung TV’s, so I wondered if any forum members can recommend a working solution to get all of my HDMI devices to feed Dolby