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sonos system

  • September 17, 2021
  • 3 replies
  • 75 views
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Good morning ! My system has been working fine for over 5 years. Roughly 12 weeks ago I logged on the app and all the speakers have disappeared off the app. I re added them all (quite a task with 8 to connect) it worked. Every time I log on now some speakers are there and some are not but over time they become available to listen on. Then disappear, checked the WiFi and no issues there, we are on the S1 app as not all the speakers are the new ones (S2 app)

 

Any help would be appreciated as it’s sending me Crazy 

Best answer by bockersjv

First step I would do would be to turn of all my devices, including Sonos ones, and then reboot your Router.  Then turn on each speaker in turn before then other devices.

If you are still having issues then submit a Diagnostic and post it here.

Alternatively give the support team a call and they can run through diagnostics with you.

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3 replies

bockersjv
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  • bockersjv
  • Local Superstar
  • Answer
  • September 17, 2021

First step I would do would be to turn of all my devices, including Sonos ones, and then reboot your Router.  Then turn on each speaker in turn before then other devices.

If you are still having issues then submit a Diagnostic and post it here.

Alternatively give the support team a call and they can run through diagnostics with you.

Airgetlam
AjTrek1
  • AjTrek1
  • September 17, 2021

Also, have you made any changes to your network hardware (i.e. new router, extenders or access points) or settings via the admin page. There's a possibility that an update may be waiting for your routers firmware in the admin section as well.

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Airgetlam
C
  • Carl1974
  • Author
  • Contributor I
  • September 17, 2021

I would quite willingly pay anyone to come and fix it ! I’m in Wakefield, UK.

 

Mod Edit: Removed partial postcode, replaced with UK

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