Answered

I recently separated from my spouse. We had a Playbar, a Sonos One and a Sonos Five. I’ve taken the Five to a new apartment and want to connect it to a wifi signal mediated by a Netgear Wifi Extender. If possible, I’d like to keep my old account including my various subscriptions, preferences etc. I’m on good terms with my spouse, so I can ask her to create a new Sonos account to connect to the Sonos One and Playbar. How do I do all this? I’ve tried following the instructions to fix my Sonos system on the iPhone app several times, without any success. Any advice would be appreciated!

Just set up the Roam.  Sounds great but a few minutes after I turn it off it comes back on.  Has done this several times.  Any ideas?

Hola,Soy propietario de 3 dispositivos Amazon Echo y 2 altavoces Sonos One (Gen 2). He intentado crear una multiestancia para que suene en los 5 altavoces la misma música de Spotify, pero no logro. Leyendo foros, veo que no es posible ya que las tecnologías son imcompatibles.Encuentro poco serio que Sonos indique que es compatible con Alexa sin especificar que es “parcialmente” compatible. Hay alguna solución o tiempo en el routemap de desarrollo para que incluyan esta compatibilidad? Gracias.

Okay, so I hade a quite confusing question. I’m interested in getting a surroundsound system. I was thinking about getting a playbar. I have a pair of active speakers i would like to use as surround, is that possible with a connect? And if so, is it also possible to connect a sub to these speakers? Cause they have a sub output and I cant afford the Sonos Sub. Would appreciate some help!//Filip

Despite several old threads dealing with the lack of bookmarks, there's no coherent explanation why this is not possible or implemented. Who would be responsible for this feature - Sonos, Audible or both?And, does Audiobooks offer a bookmark feature?There's an ancient Linux program on github which claims to be able to provide sonos bookmarking, but I doubt it actually works by reading the issues reported. 

Hi GuysFirst Post.Tearing the remains of my hair out.I have an LG G1 Evo connected to my Sonos Arc.  All sound outputs are good (ish).  I have connected a Panasonic DP-UB820 Ultra Blu-Ray player to the TV via HDMI.  All cables are connected properly and up to spec.  No matter what I try, I can only see Stereo PCM on the Sonos App when using the player.Any suggestions welcome.Thanks for reading.

I have a stereo pair of Fives that has a line in from a Denon turntable. The Denon has a built in pre amp and this all works fine. However it seems the overall volume isn’t as loud as I feel it should me. It’s perfectly listenable but less than the CD player also attached. my question is if I were to bypass the turntables built in preamp and instead add an external preamp might my overall volume increase?

hello Everyone, Need some advice/guidance. Looking to create a whole home music system. Looking to get one Sonos 5 (for my family room area) and a Sonos 5 (for my Living room area) - both in the lower level of the house. And a few Sonos Ones for the upper level rooms of my house.  Also looking to add some rich bass to the set up and therefore looking to get a Sonos sub. Will one sub do the trick and have enough bass for the entire lower level if I kept it in one room in the lower level. Or does each room require a different sub. Also, any suggestions on placement of the sub. The lower levels rooms are all connected through large open doorways. Thanks you all in advance. Sandeep

Hi there, during the day I get multiple drop outs where the audio stops, or I am unable to browse music. I typically use “Music Library\Browse Folders” that points to a Buffalo Linkstation. When it happens, I can open the network share from a Windows10 pc and can see the file exists. I have read a few other articles that suggest encoding, but these are one off tracks within an album, that do play if I press Play (possibly 2nd or 3rd attempt). Any ideas?Diagnostic reference 81528097

Hi I've  a projector but u can't able to install the app...it's an android ...how can I try to install the app using ikea device...thx

I seem to be having a similar issue with one of my Playbases not being able to access the wireless network.  My support diagnostics2039956771.

I have set up grouped speakers in settings.how do I access the short cut? 

Hey,I was just wondering if there’s any future release planned containing profiles for audio settings to be shown on the main player screen on the app for easy switching?? EQ/sub/trueplay settings??I like to turn the sub off at night, flatten out the EQ and engage trueplay to make it more subtle for nighttime listening, but it’s a ball ache going into the settings and changing them all manually, wondering if there is scope for these to be saved in audio profiles to be easily selectable from the player UI. RegardsSteve. 

Hi, I have a number of Sonos products at various rental properties. At one property the Gen 1 Play 5 seems to have been hacked and the email changed to someone who stayed there. How on earth do I reset it without the password for this account?

I’ve got Sonos beam + 2 Sonos. tv Sony kd-49x7000eI have problem when I play Ps4 games the sound is delay when I’m set up DD sound. Does anyone know the solution to this?

Hi SonosLast night at around 01:06 AM, we had one of our Sonos player turning on. Saw a few other conversations on here and hope Sonos Support can help. Created diagnostics: 1272713662The Player was the Play:1 called Kitchen. I don’t use alarms, but I do have openhab and Google Home that could potentially interfere. But I checked the openhab logs and nothing happened before the music started. I used a Google Home yesterday at 7:16 PM and gave a command to start a playlist in the kitchen which didn’t work (I got the confirmation from Google Assistant “OK, playing .. in the kitchen”, but no music started which happens often). Is it possible that the command did work, a few hours too late?Thanks for any help

Does anyone have the occasional problem when you turn on your tv like normal and there will be no sound from the soundbar?Restarting tv fixes the issue 

In the last few days I seem to constantly be losing connection to my sub and Play:1 surround speaker. They show up as ? In the app and I go through the whole missing product process and restart my router to get them back. This generally works and they are on for a bit then they go missing again.diagnostics submitted: 1476015795any ideas?

Unless I really missed it, I don't see an option to mute the soundbar when playing music. I configured the surround speakers to play 'full music'. It would be nice to be able to turn off or mute the soundbar only so that I just get the full stereo sound on the surround speakers only.

the story is if i can  hook up sonos arc to hdmi1 or hdmi2 -but not hdmi3 which is earc compatibile due to me having xbssx and ps 5 , and i rather have it both used utilising hdmi 2.1 which i got available on port 3 and 4 on my tvdoes it work or it (sonos arc)have to be plugged in to earc port on back of my tv?Thanks in advance 

Hola, necesito una recomendación… actualmente tengo 2 Sonos ONE y una Sonos FIVE, las 3 bocinas las tengo integradas en un mismo espació. ¿Para ese mismo espacio con qué me recomiendan complementar? con otra Sonos FIVE para tener los 2 pares estéreos (ONE y FIVE) o mejor complemento con una Sonos SUBWOOFER.

Here’s the summary:iPhone 12 is my new device that won’t connect (running on 14.7.1)  The app keeps giving me the message: "Connect this mobile device to wifi to continue" Was working fine up until a few nights ago--as in, it worked during the day, but stopped one evening. I had not made any changes to either the phone or the system or any wifi related devices in my house. The app IS still working on my older devices and my computer (not updated to 14.7.1 - the update on my newer device was done at least a week before these issues began)Here’s what I’ve done to try and solve it:Delete and reinstall app Forgotten and reconnected to the Wifi  Reboot phone Reset network settings on phone Reset all settings on phone Reboot router Reboot Sonos system Spent about 2 hours on the phone with Sonos support who also couldn’t figure out what was wrong.Sonos support told me to do the following on the router and I was able to:Make sure that no parental control on network devices is blocking Sonos.

My Sonos Roam would randomly ON & OFF its Google Voice Assistant on its own, without any physical touch or App control. Does anyone else have the same issue? e.g. Your mic is back onLatest software updated. Should I contact customer support?

Does anyone know where I can get the mounting template for the Sonance in-ceiling speakers (I can’t wait till they arrive to get the ones in box) We are building a house and need to cut the holes next week for 6 speakers. I’ve searched the website and raised a ticket but that could take a week...

Hi all!I have a Playbar, a pair of Play 3’s and a SUB on a S2 app. I plan to buy used Play 5 gen1 and use it in a trade in program. What do I have to do? Regiser it in S2 app or install S1 just for the Play 5?Thank youNeven