Help with Roam, please.
I have 2 Roams. One white and one black. The white Roam is working fine. However for the past couple days the black Roam has been appearing as "offline" on my Sonos app and I cannot reconnect it to my system.
Furthermore, when I try to use the "Find my device" feature in the Sonos App to try to repair the connection, the App says that I need to update my App, which is not true as I have the latest update and my App is set to automatically update anyway. When I try to update the App manually, the Sonos app freezes.
The App issue and the Roam issue may be two separate issues but they are definitely related in so much as I can't even begin to re-connect my black Roam because the "find my device" function is frozen at the "update your App" stage.
The black Roam is fully charged and works on Bluetooth.
Wi-fi signal quality is not an issue either because I have tested the white Roam next to the black Roam and it works fine. I moved the black Roam next to the wi-fi router and Sonos boost with no success.
With other Sonos devices I might restart them or attach an ethernet cable to re-sync it with the wi-fi network. But because the Roam does not have an ethernet input and I can never tell if I am turning it off correctly, I have no other options.
Anyone have any ideas?
Best answer by DuranDoranMartellView original