Skip to main content
Answered

Secondhand Beam registered to another persons email - wont accept mine

  • September 3, 2021
  • 3 replies
  • 302 views

I've bought a secondhand Beam and used my Router to connect using the S2 app. Once connected it automatically requests and update and won't let use my email account. I can't access the Settings to do a Transfer of Ownership, probably because it needs an update first.

Any help or should I just call Sonos?

Best answer by enGage

https://support.sonos.com/s/article/1096?language=en_US

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

3 replies

Stanley_4
  • Lead Maestro
  • September 3, 2021

Do a factory reset then install it for your use byfollowing the new system setup guide.


Forum|alt.badge.img+1
  • Trending Lyricist I
  • Answer
  • September 4, 2021

https://support.sonos.com/s/article/1096?language=en_US


  • Author
  • Contributor I
  • September 9, 2021

@Stanley_4 

Your advice worked perfectly. I had to Google the process and it was a very simple fix.

Thanks 😊