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Need to calculate the global shipping cost and check if it hit the size limitation. Please provide the box size and total weight. Thanks

Is it possible to turn down the Assistant volume on the Sonos One independently of the music volume? I have my Sonos One fairly loud but don't need the Assistant to shout!

 Hello, can you help. I have two sonos set ups, one at the office and one at home.Im assuming the playlists you create sit with the main speaker on a system as,for example my Sonos playlist at the office disappears when at home and vis versa.Is it possible to create one playlist to play across more than one system?? Over to you guys, thanks in advance.

I’m a PC user. I have an audio book on several CDs.Using iTunes, I’d like to rip all the CDs so I can do the following: Play the digital files ripped from CD stored on my PC using my Play5s, and PlayOnes Play the files on my iphone or ipod.Does the Sonos system require the files to be in a specific format? I don’t want to rip them, only to realize they should have been ripped to a different format. Thanks!

So I have moved house and have no direct internet connection all I have is a 4g hotspot.I havetwo gen 1 play 5original bridgeoriginal subIve been told there is no way to connect my gear now without hard wired internet is this true? 

getting my feet wet with 4x Sonos Symfonisks and …… I am really disappointed… Also blown away with the contrast of general positive reviews of people who own and use these (very expensive) systems and the incredibly poor UX this has been so far for me, a systems engineer. How on earth are people actually living with these systems? There was an endless loop trying to get the sonos app to remember that I was logged in… I had to reboot my (somewhat high-end Asus RT-AX92U) wireless router each time I wanted to set up a speaker. Two of the speakers needed factory reset… All I want to do is listen to the No Agenda show! I got it to play on one speaker, but then tried to play it on all 4 SYMFONISKs  (bedroom, den, living room (stereo right and left) and got some sort of connection error and problem adding the podcast to the queue? And now I’m in an endless re-authorization loop. Plex now has 6 instances of authorized Sonos connections… I had way higher expectations for Sonos coming into this.

so im connected the arc to the only Arc HDMI on Samsung  Q80r, its not 2.1..Series X will give error when putting sound to bitstream and selecting Atmos or dTS-X, says not supported.. end of story.. I can however get Atmos direct from built in apps . Netflix using DD+...do I have a chance or do I need new 2.1 TV? So I can't even use the Xbox same way- have it output Atmos via DD+ lossy? should I go Samsung q950a, I had the. q90r Soundbar and stability and problem wise it was horrible , at least the Sonos works when tv is on...Thank you

Hello, I’m having an issue with my Sonos system that is incredibly frustrating.  I have several Sonos products (3 s2 amps, play bar, and play1) and when using Apple Music the music will play fine for a few songs and then will randomly stop and then I’ll get a “can’t connect to Apple Music” error.  I’m pretty positive this isn’t a network issue as the other music services work fine and it seems the Apple Music stops working at the end of a song.  If anyone from Sonos is monitoring this I submitted a diagnostic report, (ID: 1821312135) and have removed and re-added the service with no resolution to the problem.Any help on this issues would be greatly appreciated. -Brad 

This has only just started in the last month or so, you add a track to ‘play next’ to the queue which it puts into the queue but just continues past it? Any ideas? thanks 

So this morning (29 Jun 21) I was listening to BBC radio when, mid programme, I suddenly got a repeating announcement that "due to rights restrictions parts of this programme are unavailable". It was BBC radio 4, via Tune In, which is my morning alarm. I have tried other BBC stations, on Tune In and Sonos Radio. I am on the old Sonos App as I am a long standing customer and still use one speaker that is incompatible with the new app (though I have others that are). So what happened, and how do I get BBC back?

Hello, if I have an Echo setup with Spotify Account #1 but the Sonos is setup with Spotify Account #2, which Spotify account will be used if I asked Echo to play a song on my Sonos speaker? I am planning to purchase a few Sonos speakers and I have a bunch of Echo’s in the house already so I just wanted to make sure how this all works. Thanks.

Hi,Ive searched the forums and can’t seem to find my question, although I’m sure it is already asked.  I have a Sonos Amp with a REL sub and KEF LS50 META’s as stereo speakers.  Is it possible to set up a the Sonos Ones or Ones SL as surround speakers? Also, given the KEF speakers are quite powerful would they drown out the Ones?Thank you. 

Hello ,  I have Sonos beam + 2 sonos One , I actually connected each other in one room .I am put music from my phone everything work good. But When I connect it to te samsung tv The sound come out just from the beam and not the 2 Sonos oneCan you help me how to fix this ?Thank You   

Hi EveryoneI have come from a 7.1 Denon Surround sound system onto the Sonos set-up.Previous set-up was over kill for me and the amount of cables drove the wife insane.So I now have a BEAM, which I love, and recently purchased x2 Sonos Ones for the surrounds. I have a couple of small issues that maybe the community can help me with. First off, I can turn the TV off with ALEXA , but when I turn it back on it defaults to DVB and not the HDMI, even if DVB is disabled in Hotel mode on the TV. I have to use the TV remote to switch to HDMITV model : Panasonic TC-55CX800Anyone have any ideas on this?Second issue, If I ask Alexa to play my music, it mutes or stops the TV audio. (Which is good)but then if I ask Alexa to “play TV sound” nothing happens. I have to use the TV remote to raise the volume again. Basically I can’t get the beam to switch back to TV audio. Anyone have any ideas on this? (I have a feeling its linked to the first issue)Third and final issue…70% of the time I watch TV thro

Why do you need to always use a streaming service to get music  stored on a  iPad to listen on the Sonos 1 speaker,   computer version works I know but leaving on all day is a stupid idea, it seems your being forced to sign up to companies to make items work.it works perfect for other apps Mixcloud etc, so why does it not with Apple, my iPad is a 2020 model 8 th generation surely something can be done with a simple update.

Just fitted a arc and 4 in ceiling Speakers as the surround, fitted both right to right and left to left, surround speakers are now set at +15 and are really quiet, watching fast and furious Hobbs and shaw on Netflix really poor? What have I done wrong?

Hello all,I have a Sound Blaster Z se that has an optical out that is connected to a Z90. Although I can get music from Pandora, no option for a line in signal is available within the sonos software. No PC sounds can be head .Is there something that needs to be changed for the line in to use an optical signal?  

Hello,is it possible/safe to use the Roam Charging Pad for other devices like an iPhone etc.?  Thanks in advance!

I want to add Shared Music Folder for music that is on my Synology NAS (DS720+). When I try to add the NAS shared folder (Shared Folder via File Station) I get either error 900 or 1001.  Note: I do not use the cloud capabilities of the NAS. The NAS is only accessible on the local network.

I’ve had an Arc for a few months now and have had no issues until today. When I turned on the TV my ARC started alternating between white and orange status lights. I tried restarting it and it continued.If I unplug the HDMI cable and restart the ARC it goes away until I plug the HDMI back in. I don’t have another eARC device to test with.The ARC is working fine otherwise.I’ve read that alternating white/orange lights means it’s updating, but this isn’t the case as the ARC is fully updated (13.1.1), and it only starts when I plug the HDMI cable in.What does this mean?

Can you use the in wall speakers by sonace to pair with the new arc sound bar and place in wall behind where you will be sitting 

One of my speakers (play5) makes a shhh sound on the right side.  This speaker has rarely been used.  A few months ago I noticed it had this shhh sound on one side of the speaker.  The sound starts about 5 min into playing the music and stops about 5 min after the music stops.  I tried moving it around the house and it is the same at all locations.  None of the other identical speakers have this issue.  Do you know what is causing this issue and can it be corrected?

hi,i was offered a new playbase for the same price as a new beam.is it still worth it, or it will stop receiving updates preety soon?i mostly listen to music so might eventually try go for the five too, but the playbase seemed to be at a good price opportunity. i have a projector not a telly.im mostly concerned on the expiration of the base, and how good it is for music vs 1 five.any thoughts? thanks!

I really like that the Roam still shows up in the Sonos app when on Bluetooth, displaying battery level as well as providing access to EQ independent of the source music app/device. The poor "old" Move just shows up as "Offline". Does anyone know if this is a function of Bluetooth 5.0 or some other hardware related inclusion in the Roam, or is it possible that this functionality will eventually be implemented for the Move too with a software update? 

I recently was having issues updating my playlists so I decided to delete my music server folder and re-add it. My iMac would not let me re-add it.  Under the manage menu item, the choices are grayed out. Can anyone help me with this?  Thank you