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Orange light of Death

  • 24 August 2021
  • 6 replies
  • 614 views

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Have had a roam since April, today stopped working completely dead, unable to reset, when plugged in using supplied usb cable and a Sonos plug adapter all I get is a constant orange light 

Have I now got a door stop

😥😱

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Best answer by Ken_Griffiths 25 August 2021, 00:26

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6 replies

Userlevel 7
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LED meanings here: https://support.sonos.com/s/article/226?language=en_US It may have overheated?

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Hiya nik9669a, I thought that too, however the unit has been unplugged and not used for over six hours before I had tried resetting. 

Think I'm gonna see if Sonos will replace it under warranty and looking around the forums think it's gonna be a painful experience

🐝

Userlevel 7
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I would think a less-than-six-month-old speaker replacement should be straight forward. The staff are busy so errors can happen, but I think it’s the exception rather than the rule. Good luck though: update us when it’s resolved. 

Hiya nik9669a, I thought that too, however the unit has been unplugged and not used for over six hours before I had tried resetting. 

Think I'm gonna see if Sonos will replace it under warranty and looking around the forums think it's gonna be a painful experience

🐝

Some users have mentioned that they were able to resolve the Roam’s amber battery LED condition themselves by these three steps…

  1. Whilst off its charger, long-press on the Roam’s rear power button for 20-30 seconds.
  2. Return to USB-C charger, which has a power-output between 5v/1.5A and 5v/3A (ideally 5v/2.1A) and leave charging for approx. one hour
  3. Repeat step-1 off the charger again. If no joy, then contact Sonos Support
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So after numerous emails of sending various types of videos still no joy on a replacement I'm beginning to think they want me to give up and go away.....what a joke "customer support" more like Customer frustration..…

Don't think I'll be buying Sonos products again if this is how it's gonna be when you get hardware issues......and faulty products

 

 

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update ..…

After 23 various emails of supplying Sonos with videos and serial numbers and address, they agree to exchange, however I have to return my unit first, so they send another email asking me to fill in relevant info so UPS can send me a return label, still waiting for return label to be sent to me, I would have thought they would send out new unit with a return label for me to send faulty unit back most other companies would its as if they don't trust I will send old one back what a joke why am I as the customer with a faulty unit not (even 6 months old)  doing all the leg work 

Still waiting for a new roam unit.…