Answered

 This is the set up recently put together but I’m having a hard time setting up the AMP as surrounds. The ARC & TV are outside on a porch. The amp is inside in a basement utility closet.  If I try to set up the amp as surrounds wirelessly, it doesn’t connect, which I would suspect would happen because it’s in a basement below the Arc and there’s an exterior wall between the two likely interfering the 5Ghz connection the Arc puts out. However, I ran a CAT6 cable between the Arc and Amp, but when I try to set up the surrounds with that plugged in, it’s still giving a network error.  Should the Amp be plugged into my wireless router instead? I’m stuck!  

I got 2 sonos one and love them and then made the mistake of getting sonos roam. Only trouble. Besides it being a very poor travel speaker with a s***** user experience,  that i couldn't connect to my hotel's wifi and then couldn't set on bluetooth. Now I'm back home and it's disconnected from my network,  to reconnect it i need to turn it off but its stuck with the flashing orange light mode. I tried pressing that back button for 12 seconds,  pause and 2 more,  as recommended by another post with the same issue,  but it hasn't worked.. I will likely try to return this because oura been a pain on all levels.  Super disappointed! 

I tried to add the 2nd Play:1 speaker to an existing system with a Play:1 speaker. I did a factory reset on the 2nd Play:1 speaker I want to add, the wizard took me to the process and at the end I consistently get the message that the Play:1 might not be visible in the App and the I need to power cycle it.I submitted support diagnostics; the confirmation number is 734836827.What to do now….

I wonder if anyone can help with a little matrix problem I have.  My Living Room device sends out to the Dining Room and Kitchen… both are the same distance away… the kitchen and dining room are also very close to each otherMy question is why is the living room sending out to the Dining Room and Kitchen, but neither the kitchen or dining room mesh with each other? They send back to the living room…. but not with each other and they are physically very close. Should it not create a complete mesh will all sending and receiving to each other? The dining room to the kitchen says it has an inbound and outbound value, but says blocked…  Thanks for any insight.  

Hello,I have a Eero mesh network and have tried the troubleshooting steps above, putting the mesh network into bridge mode but my living room setup (beam, sub and 2x one SL) still disappears from the sonos app everyday! At least once A day I have to search for missing products or update the network on my living room surround setup so that it returns to the app. This has been ongoing for about a month now, nothing has changed on my network. As a worst case scenario, yesterday I factory restored the whole living room and still the living room disappears from my app.  please help!!

Hey, does Sonos pro-ject t1 work wirelessly without any other equipment with Sonos one speakers dual set? 

If I connect the sonos in my kitchen to a LAN cable, the dining room (otherside of brick wall) has a poor very very intermittent sound issue…. If I plug the living room sonos into a LAN cable too, the dining room signal is then perfect…. the living room is further away, but not though any walls…. Is the 2.4 Sonosnet network really that weak? I thought all of my devices would connect to each other in a mesh and make a stable network… doesn’t seem to be that way. Considering just plugging them all into a LAN connection!!! Any thoughts? 

Really annoyed the queue function is broken. For example... Add a song or two to the playlist. Say you have sonf ABC and song DCE in the playlist. You then search and add song ZZZ to the playlist and click add to queue or add next. It will add it and you will see it between ABC and DCE but it will play DCE not ZZZ. Will skip over ZZZ Everytime. We have tested this twenty times and it f's up Everytime. Please fix. Used to work exactly as expected.

Hi, I just got a new Sony TV A80J and Sonos arc connected to an earc port. Every time I say, "hey google, turn on my tv," it says, "Sonos ARC switching input to TV," and nothing happens. But everything else works .. like if I say turn off the tv, it turns off if I say change input; it does. The only thing it doesn't do is turn the tv on.Also, note in the Google Home app, I name my tv "TV."Does anyone know a solution how to fix this Any help is appreciated. 

I have 5 products offering the upgrade discount. I definitely want to upgrade the play 5 but does anyone know if I select only the play 5 just now, will the upgrade option still be available for the others afterwards?Trying to figure out if the upgrade option is a one time thing, and therefore worth choosing to upgrade them all just now (to secure the discount but actually replace them further down the line). Or, if I chose just play 5 for now, then would the remaining 4 products still show the upgrade offer afterwards?

Is it possible or via Bluetooth, the speakers cannot be paired?

I am trialing a new ARC by replacing my playbar that was paired with a Sub, with the ARC. That part went ok, now have the ARC and the sub paired, all though Im not convinced the ARC is that great yet (dont have TV with Dolby Atmos )I also have a room with two One SL’s paired. I want to move the playbar to that room and pair it to the One SL’s. The playbar when turned on, comes up as another Room “Family 2”, the ARC and sub are “Family”.I dont seem to be able to unpair or move the playbar anywhere?How do I pair it with the two one SL’s ??Oh the SL’s are on wireless, and the playbar is on wired eth. thanks

Hello all, is there any way to turn on the Alexa "bong" on my S1 Move?.It does the ducking thing but a bong would be helpful to indicate it's heard the wakeup word. 

Hey all!  Got a new TV and wanted Airplay & volume control to work so I bought a Beam to replace the Playbar from my old TV setup.  New TV working great with a Beam + Sub + 2 old Play 1’s for surround.  ✅ All good.Question: If I “group” the old Playbar to the room (as configured above), will the Playbar improve or detract from the 5.1 surround sound?Yeah, I know I could/should just try it but I’m away from home and wanted to ask the sound geeks first.  Thoughts?

Hi,  Does anyone know if I can exchange/trade-in my Sonos One for Sonos Five? If yes, how much lesser would the Sonos Five cost me?The Sonos One (Gen 2) I have is only 3 months old and I am looking to upgrade. 

When connected to Sonos One using Airplay (via system sound setting), there is no sound at all. this works: Intel Macbook pro does not work: m1 Mac mini

How do I turn down the volume of these sounds? They are incredibly loud! Thanks! 

Using Google assistant my Sonos speakers are all recognised, but I always have to give the device name - it simply doesn't work unless I use a device name.Any ideas please?

Something has changed recently, I can still play music on my So is surround system off the internet, but can no longer connect to the tv, no ability to adjust sound with tv at all, it’s like it is not connected. I have a red output signal on my optical audio cable. It was working fine very recently

Hello everyone. I’m having an issue with my Sonos Roam. Since yesterday, the Roam is no longer charging when put on its own - original - wireless charger, with the original Sonos plug. There are no leds turning on. I tried with a USB-C cable and, in this case, I can see the solid orange led that indicates the battery is charging. The problem is that the led stays solid orange forever. I can’t turn the Roam on, no way to do it. If I plug off the cable, it turns off, but there’s no way to turn on the speaker itself again.I never see flashing orange light, neither white one. Only solid orange when the speaker is plugged in with the USB-C cable. I really don’t know what to do, do you have an idea?

WXKW is listed on radio.com and tunein. Neither will play.  I ran diagnostics and sent to Sonos.  Here is the number 151565757.Please help. 

Hi I have this problem that only 1 of the 2 Play:1's actually plays music. In the beginning it was only the left one that worked. Now the music switches from one speaker to the other. Sometimes both of them play. They both have their white LED lights showing and I can see both speakers in the app. I have had them for 1.5 year, but this problem started only a month ago. They are connected by WiFi and are wall mounted above the bar. I only use them to play Spotify. Diagnostic number: 1042496142 Thank you in advance!

No matter what I do, I can’t play Spotify Radio stations.  I consistently get the “Unable to start radio station (Spotify)” message.  I am able to play Playlists just fine.  Not sure how to troubleshoot this.  I can play fine if I open Spotify manually and play through there.  

We use the Sonos arc only for tv fidelity. I use the app to adjust volume-but tv volume varies greatly depending on what we watch. Really a hassle to keep phone nearby and set volume for each show. This is not a problem w our previous surround system or when we use the tv speakers alone. We bought the Arc only to improve tv sound fidelity (system is in cavernous great room w open walls) which it does-except requires constant adjustment.Disappointed that the arc can’t maintain consistent volume across tv shows.can you help?

I just installed 3 amps with 5 pairs of outdoor Bowers & Wilkins am-1. It seems these speakers cannot handle the base in certain music above 75% of max volume. Which is needed outdoor. Base hits bottom and it sounds like speakers will break. These were sold together from the official retailer in Sweden.Question is, can I wire a decent outdoor subwoofer to help the speakers (to a 4th amp)? Like the Sonance rk-10. If I get rid of these speakers, are there any others that can work better? Super annoying…