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I have a Move speaker that until recently has been working fine on my network. Now, the speaker is showing a steady red LED light on its top indicator. Nothing I do appears to make that light go away, including an attempt to reset it to the factory settings.What can I do about this? The Move does not have any wired connector as far as I can tell.

I see this topic has been raised before but never really answered as far as I can see. I recently bought a Sonos AMP for playing TV sound through my good speakers. I connected the AMP to the speakers, and played some spotify music, it works. I then connected the TV to the AMP using the HDMI ARC port on the samsung tv, and played some netflix using the samsung app, and it worked. But next day it was not working anymore. It took a lot of debugging, but I think I found the pattern:I use the TV only with built-in apps like Netflix and with Chromecast. As soon as I use Chromecast as tv input, the HDMI ARC connection is lost, and it does not return if I go back to Netflix. Only way to restore the connection is to remove power from tv and remove hdmi cable, switch on TV with TV sound, put in HDMI cable and select HDMI ARC output in TV settings. Obviously this process defeats the point of having a Sonos AMP in the first place, I could use any stereo amplifier with optical input and get better

Hi,I recently purchased the Sonos new amp to replace my old Sonos amp due to app issues. The setup is to power 2 x Bowers & Wilkins am1 outdoor speakers. The previous setup has been running fine for 3 years with no issues. On switch over of the amp the sound quality is appalling. Nothing in the setup has changed bar the amp switchover and the speakers almost sound like the music is being played through someone’s mobile phone. Any immediate advice? thanks  

I don’t have any compatible airplay devices yet today my Sonos content which I’ve started from the Sonos app randomly shows up in lock screen with full volume control. Did I miss an update or am I stupid?  

Hi,Recently bought Sonos SUB Gen 3, paired with Playbase. Seems Sub boots slow compare to Playbase.Sonos Sub shows white solid led glowing and iOS app shows Playbase + ?. This happens for few seconds then it detects. Anybody facing this issues? Any solution?Is this issue or Sonos Sub booting takes more time?

I will be connecting a turn table to the Sonos amp in my basement. I have two floor standing speakers there. I was hoping to wire two passive bookshelf speakers in a different room (upstairs, formal living room) to the Sonos amp as wellto get that analog sound in a different room.It would be ideal to adjust the volume separately for two bookshelf speakers in the other room without affecting the basement speakers. I have read some about line level controller or connecting a mixer two the speaker wires then to the bookshelf speakers. I suppose even connecting a Sonos port would give me that control, but that is getting pretty expensive. I am even considering unplugging the speakers when we do not want them on upstairs. Let me know if anyone has any suggestions. 

So I’ve recently bought a new TV and am finding the speakers pretty rubbish. I was looking at getting a Sonos product however am now torn between getting just the Arc or a Beam and adding two Ones to go along with it. Does Dolby Atmos really make that much of a difference that it can outshine two surround speakers?

I recently got a Sonos Roam and integrated into my system (which up until I purchased the Roam was an S1 system). It should be noted that the Roam -- at least for purposes of this post -- is constantly plugged in. And for the most part, the Roam has been working okay, but I have continually had to deal with one glitch:I group the Roam and some other speaker in my house. I play music and the music plays on all speakers.  I pause the music or stop music for some period of time (more than a few minutes). I play music in the group again and the app appears to show all speakers playing music, but no sound is coming out of the Roam.This has happened repeatedly. It is a fairly easy fix: I can ungroup the Roam and then re-group it and it will start to play again. But obviously, that isn’t how the system is supposed to work.  Is anyone else having this issue or have any idea how to fix it?

Hi everyone,I was trying to check whether the newly-introduced Spatial Audio (Dolby Atmos?) would work on my Roam via my iPhone 12 (bluetooth) or not, and it was buggy (i.e., music did not start, or just play a few seconds, perhaps loading?). Beyond that, I also had streaming issues with what I believe were normal songs in Apple Music (no lossless).Any comparable experience, explanation, or fix?ThanksDan

This week 3 of my 12 or so Sonos speakers have started disappearing. I have done the usual turn off, then on, then restart the router.Here’s the weird thing - when I am using the “find missing speakers” function on my app, and I restart the router, the app “finds” the speakers every time. HOWEVER, on our other devices (other iPhones, other iPads) the speakers are still missing. Even when I am actually playing music on these speakers, the other devices cannot find those same speakers. I have tried restarting the apps, restarting the devices, deleting the Sonos app and reinstalling it, and same result every time. If I run the “find missing speakers” function on another device, then that device will “find” the missing speakers, but then they will disappear from the device I previously used to “find” those same speakers. In other words, if I jump through the “restart speaker” and “restart router” hoops, only one device at a time will “find” these missing speakers. Also of note - the “missi

Hi,Is it possible to connect roam to a bluetooth projector. I have a setup with a Xbox Series S, a bluetooth projector with BT 5.0 and a roam. I have tried connecting the roam to the projector which connects but there is no sound. Any suggestions?

I’m a bit irritated with Sonos at the moment.  Normal audio equipment should just work, and this has not been the case. Sonos says that OneSL and Beam are compatible with S2When I open the S1 app, it says an update is needed.  When I try the update, it wants to download S2.  Fine.  But when I open S2, it says my OneSL and Beam are incompatible!  So which is it?  In the meantime, I’m having issues where every few times trying to play music via WiFi, I am no longer able to do so, and some magic combination of rebooting the router, speaker, and time of day I guess, *sometimes* gets things working again.  I was hoping an update would resolve the issue, but the S1 vs S2 thing is stopping that from happening. My main question: Is there a reason my devices are showing up as incompatible with S2?​​​​​

I'm really struggling to use roam as a Bluetooth speaker. Spotify isn't a problem, but I can't get other media such as bbc sounds app or prime video to play through the speaker. I'm using a huawei Android phone, so airplay isn't an option. Any thoughts or solutions much appreciated! Cheers! 

Why tidal play Dolby atmos on my arc with my google chrome device but not Apple Music with my Apple TV ?

Diagnostic Id: 1640281761  

I can’t find the specific answer to my issue.  Can both inputs on the Sonos Beam ARC and Optical be plugged in at the same time and used for separate sources or does one cancel out the other? Cheers. 

Hi all,I’ve seen a number of threads around this (quite old) but can’t figure it out.Is there a way of adding 320kbps streams of BBC Radio stations on to Sonos?I assume the standard TuneIN and Sonos Radio streams are all at 128kbps?Thanks!

Hey all,I have a pair of sonos one’s that are connected to the boost’s network. I can verify this by seeing the WM: 0 status for both in the sonos app.I track wifi usage with my eeros set-up, however, and can still see both one’s actively downloading data from the wifi network when in use. I was under the impression they’d be off the wifi network and completely on the boost’s network. Is this normal behavior?

Hi,I’d love to use a Sonos Move for my projector setup, but supposedly it won’t work because of SCMS-T. Would what I suggest in the title be a viable workaround?ThanksLars

Hello all,I used to have a Sonos S1, and I loved the sound. It used it mainly to listen to music, but I really missed being able to play music from my laptop's browser (running MS Windows). So, now that I see that the Sonos Move includes the possibility to connect by Bluetooth, I am seriously considering to buy it.The move seems to tick all my checkmarks: enough sound for a room, possibility to carry it around the house (including kitchen, 2 rooms, bathroom and balcony), and multiple wireless inputs. However, I see that it cannot be connected directly to the TV via a wired connection (I have a Samsung QLED 65Q74T, 2020). On the other hand, the TV can use Bluetooth external speakers, and also has Airplay 2. So, I have the following questions:If I watch a movie on the TV and sync it via Bluetooth with the Move, will I have lip-sync delay? If the answer to number 1 is yes, should I buy a Sonos Beam, to connect via wire to the TV, and sync it with the Move? I have seen around contradictory

I cannot seem to find anything online or through Sonos about how to airplay from the Sonos app?  Or oi that not possible?  I can airplay from something I’m playing on my phone but not from the app.  My use case is when I’m playing something and I want to play it on my home cinema speakers via apple tv.Thanks

LG55 GI EVO with Arc installed, just HDMI to correct TV HDMI.After setup the Arch was the permanent sound output device. Attempts to select TV speakers would switch back to HDMI Arch.One solution suggested was disable simple-link on TV. This works. It appears this new TV may not be full compatibility with the Arch. If anybody else has experienced this, or just smart enough to know a work around and solution it would be most welcome.

I have a Sonos Move, One SL, and Port and a Brennan B2 music server with my CD collection that has been working perfectly for almost a year. However, three days ago I noticed that some songs can not be found by my Sonos in the Brennan server. The most puzzling thing is that the “trouble” songs play in my One SL when it is the only speaker but not if I make the Move or Port the sole output. I notice that the problem songs have characters like ñ, accents, and/or question/exclamation marks in their titles. I reset all my Sonos components and that by itself does not fix the problem neither does re-indexing. The problem goes away only when I remove the offending characters from the name of the songs in the Brennan B2 music server. I have not made any changes in my system to have caused this problem. Has there been lately an autonomous update in the firmware of my Sonos components? How can I fix it? I would prefer not having to go through my full library in my server removing offending chara

I have external Sonos speakers hooked up to my amp. My wifi is about 50ft away through multiple walls. There's an area of my yard that we frequent often where the wifi doesn't go to, so, once there, I often can't control the volume or the music through my phone because our WiFi doesn't extend that far, often disconnecting us and requiring reconnecting to Sonos.Knowing that, it would seem I DON'T need a Boost, but rather a wifi extender so I can control Sonos, BUT wifi extenders aren't compatible with Sonos.Would this solution work:* Wifi extender to extend regular WiFi* Boost so that the Sonos speakers still function on their own networkWith this setup would my phone be able to communicate AND would the speakers still function correctly?

Is Sonos planning to offer any type of battery replacement for the Roam?  Maybe a significant discount on a new one with trade-in?