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Anyone else having this issue? My Sonos Arc (with 2 SL and sub) sometimes does not play dolby digital or Atmos with my Samsung TV. It happens randomly as a sudden drop in sound (no sound at all). When it does, I have to select the PCM mode if I have to hear any sound. Both the TV and the Soundbar system are updated with the latest software. Also, the Arc is connected to the HDMI eARC port of the TV using the HDMI cable which came with the Sonossystem 

I work in IT for a company that has 6 locations with 10+ Sonos Ones in each location and lately we’ve been having an issue with the “Unable to play ‘song name’ - the connection to Spotify was lost”. This has been an ongoing issue for the last few weeks and I’ve seen reports of there being an issue between Sonos and Spotify and to just keep the speakers updated. We’ve been able to solve the issue with pulling the plug and it will bring us back online for a couple of days but unplugging this many speakers to Spotify working is a bit of a pain. Nothing being blocked in the firewall, and Spotify seems to be the only thing effected. Diag code 1086376900

Diagnostics confirmation number 1623634040 For the past few days I can hardly use Sonos for streaming Spotify. In most cases it will say ‘connection lost’. Yesterday morning it did not work, yestarday afternoon it worked, and right now it is not working again. I have tried the following:remove and re-add Spotify uninstall and re-install both Apps, Sonos and Spotify restart routerCould someone please point me in the right direction…?  Thank you

I recently got the Sonos move in February 2021 but the battery drains really fast. After 6hrs of continuous use instead of the normal 11-14hrs. I’ve tried contacting customer service and after submitting a bunch of diagnostics, they haven’t responded back which is very disappointing and poor. Anyone with a suggestion to improve battery life? Is the unit defective?

Sonos soundbar is connected to wifi which is about 5m away but cant be connected via a cable. Sound works fine when turning on for about 3 mins and then starts cutting in and out. All other devices working fine on the same wifi connectionWifi speed is 50mbpsDiagnostic Number: 1697054384Can anyone at Sonos please help a dude out ! 

Hello, I configured Plex on my QNAP NAS and of course I made the server remotely accessible.I added the Plex service to my Sonos but the only things I see are public media.My personal music library is not visible.What’s wrong? Thanks 

Cual sería la distancia ideal entre el escuchante sentado y la barra Arc What would be the ideal distance between the seated listener and the Arc bar?Mod Edit: Added Google Translation to English, as this is an English-language forum.

Seriously I am about to throw this Roam through a window!I have had UE, JBL, EV and other BT speakers and devices as well as WIFI audio streaming - this is the first time I have experienced this issue on anything.The android phone is connected. I can play from the SONOS app ok ( so it works), but the app doesn’t support spotify podcasts - so I have to play from the spotify app.Spotify shows the roam greyed out - “can’t play this right now”Even when the android phone is connected via BT ( and this is verified in the settings, and the roam chime plays to say it’s connected), spotify says it’s connected and says it’s playing ( counter is going) - no sound comes out of the roam and the volume is up.The issue occurs inconsistently, as in 90% of the time and occasionally with no logical reason works for a while- reinstalling the apps does not work to solve this at all. Thoughts before I send this back and recommend everyone buys something other than SONOS?

Hi all,I own three Sonos One and since about a month I’ve been experience some super annoying crackling sound on two of them. It happens when playing via Spotify from my PC and also using the Sonos app on android and iOS. I have tried everything some changing to 5ghz, 2.4ghz, setting up again the speakers, disabling true play, disabling loudness, disconnecting the devices from the power source for some minutes and nothing works.My diagnostic confirmation number are: 470077500 and 1054473763I would appreciate any help because this issue is ruining the audio experience and driving me crazy.Thanks,Cajcote

HiAm I right in thinking that I can add a old Sonos5 series1" to my Sonos Arc & x2 Sonos1 surrounds Setup/Room & play my vinyls through the 5s but enable playback through my arc & 1sThink that make sense 😳!🤣!& will there be any issue with the 5 being Series1 & the appI'll control everything from the new Sonos App so I can't see any As far as I can understand I'll just be using the 5 as a vinyl bridge into my Sonos Setup 😉!🤔!......

Trying to play a single episode of a podcast from the Stitcher service via the app doesn’t work.  If I am in the Stitcher Podcasts section of the app and select an episode and “Play now’ i get the error message “Unable to play <podcast episode name> - access is denied.’  However, if i just select the episode itself, it will play, only it also adds every single other episode of the podcast to my queue, so if I have music or other podcasts already in the queue, they are all moved down hundreds of places.  It’s extremely annoying and the error is completely uninformative.  It is definitely not an access issue, since the same episode will play if all episodes are added to the queue.  This happens consistently with any podcast.  Very frustrating bug.

I have 2 Sonos One SL speakers in different rooms, and the latest Apple TV. I have not previously had AppleTV sound through the speakers. The other day I was trying to set up Siri control for the speakers, without success. I was also trying to set up leave and return home routines as well as an alarm with the speakers. I’m now seeing a few weird things happen, all with Airplay listed as the source in the Sonos app.  I’m now getting brief “now playing” banners come up over the Apple TV screensaver based on music set directly through the app (I think; it may have been the return home routine that set the music). I paused the music yesterday and it started playing on its own a few minutes later. No alarms are set around this time. The last 2 mornings since setting up the return home routine and a 4:45 AM alarm, I’ve had the music change shortly before 7 AM to the station set for the return home routine.  Last night my son turned on a movie through Apple TV, and the sound was playing throu

I got my Roam yesterday, and have been trying to AirPlay to it from an iPhone (XS) or MacBook on WiFi, but am unable to get it to show up in the iOS list.  It does appear in the AirPlay menu within the SONOS app.  Any ideas? 

I’m using a 100watt/channel Rotel amp to power B&W ceiling speakers.  Occasionally the music cuts out at low volumes and randomly comes back on.  I’ve checked all of connections on the professionally installed rack and consulted with Rotel yet nothing seems to work.

I have a speaker in my shed that I set up to play and it may play a day or two and then it isn’t playing. So I’m wondering if Sonos shuts it down or is there a problem somewhere else like maybe my network.

Hi,i have two Sonos One’s that are a stereo pair. And I have two Symfonisks that are a stereo pair. They work fine when I play music on either of the sets. However, when I group the Sonos and Symfonisks, only the right (or left) speakers of both pairs play sound. The other channel goes off.  Any tips? Grouping the speaker sets used to work fine, but has stopped working since we moved to a new place. Could it be a wifi signal issue? Thanks! Stefan

So I have the Sonos Connect. For some reason it keeps needing reset. I did a master reset and set it up again and it works fine. Then when i try to use the next day my app says “unable to connect to sonos lets fix it” So Ill go through and set up again and all is fine until the next time I go to use it. What is going on? Can the connect have gone bad? 

I have an album converted from FLAC to Apple Lossless that plays fine in the Music app but Sonos won’t play it. I have other converted albums that play fine through Sonos.  What might be different about this one album?

Hi at Sonos! I made a typo mistake whit my profile name:( I wrote thir29 but I was supposed to type thor29 ! Please help me to change it to thor29 🙂 Best regards

Whos bright idea was it to introduce pin no’s to set up the amps What good does it do why is it printed in micro sized print on the underneath of the amp where you cannot see it, after it's been plugged in and placed on your rack shelf. 

I just bought a Sony A80J, and need some guidance with the audio settings. I’ve got the Beam connected through the ARC port. It works but I’m not sure if I’m using the optimal settings. I assume I should have eARC mode on. On digital audio out I’m not sure if I should use one of the two Auto settings or use PCM. I’m not sure if I should have Pass Through Mode on. Finally, Dolby Digital or Dolby Digital Plus? Any guidance would be appreciated. 

It’s all there in the title. Did 13.2 do anything for this issue? We just got the “bug fixes and improvements” rhetoric and because it was a big number update (.x) instead of a .x.x update maybe their would be something substantial. 

When I first had my Roam - beginning of July everything worked fine.   In the past week the Sonos Roam keeps coming up as offline - I’ve followed the procedure to re-connect, everything looks fine, and then nothing … the product doesn’t appear on the list … I switch the Roam off and on again - as per instructions, i get the error message that the roam is offline and that I should start the procedure all over again. I’ve tried to connect via Bluetooth, but that’s not working either ….  Please can someone help me!

hi, I have recently bought a Sonos move and set up the voice command groups on the Alexa app. the group I have set up is - (named- living room)Sonos Move, 2 x play 1s and a Sonos play bar. When using the voice command that's on the Alexa app (Alexa, play music in the living room), the Sonos move just plays a new song and does not play the grouped speakers. any help with this would be appreciated as its really frustrating?I can group them using the app on my phone, so its not the end of the world lol but as the option for Alexa is there id like to use it.  thanks

i  m unable to access bbc local radio on my sonos system This applies equally using tune in  or sonos radio. On trying to access i keep getting the loop message stating the programme is unavailable due to tecnical or contractual reasons.  i am aware of other users suffering the same issue.I look forward to any help available.kind regardsGeoff Flitton