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Sonos Arc and One - Settings change in Alexa app

  • 27 August 2021
  • 2 replies
  • 27 views

Userlevel 2

Hi all, I used to be able to go into the Alexa app and select either Arc or One and the app would take me to a settings page to change things like “enable announcements” etc but now tapping on any Sonos Alexa enabled product, it does nothing!

When I first setup my new Arc a few months ago I had full functionality and amended several settings that were Alexa related, so I know it used to work.

Any advice or help greatly appreciated.

Oh and by the way I have disabled and enabled the “skill” sh*tloads of times! Still no good.

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Best answer by Corry P 27 August 2021, 11:04

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2 replies

Userlevel 7
Badge +17

Hi @mrmook63 

Welcome to the Sonos Community!

We are aware of this issue and have reported it to Amazon. At present, I have no news of progress to share, but you may be able to adjust some settings via the Alexa web portal at https://alexa.amazon.com. I believe you are unable to change the speaker’s location setting, however.

I hope this helps.

Userlevel 2

Thanks so much for the update. 
Greatly appreciated.