Skip to main content
Answered

Sonos Arc and One - Settings change in Alexa app


Hi all, I used to be able to go into the Alexa app and select either Arc or One and the app would take me to a settings page to change things like “enable announcements” etc but now tapping on any Sonos Alexa enabled product, it does nothing!

When I first setup my new Arc a few months ago I had full functionality and amended several settings that were Alexa related, so I know it used to work.

Any advice or help greatly appreciated.

Oh and by the way I have disabled and enabled the “skill” sh*tloads of times! Still no good.

Best answer by Corry P

Hi @mrmook63 

Welcome to the Sonos Community!

We are aware of this issue and have reported it to Amazon. At present, I have no news of progress to share, but you may be able to adjust some settings via the Alexa web portal at https://alexa.amazon.com. I believe you are unable to change the speaker’s location setting, however.

I hope this helps.

View original
Did you find what you were looking for?
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

2 replies

Corry P
Forum|alt.badge.img+18
  • Sonos Staff
  • 8550 replies
  • Answer
  • August 27, 2021

Hi @mrmook63 

Welcome to the Sonos Community!

We are aware of this issue and have reported it to Amazon. At present, I have no news of progress to share, but you may be able to adjust some settings via the Alexa web portal at https://alexa.amazon.com. I believe you are unable to change the speaker’s location setting, however.

I hope this helps.


  • Author
  • Contributor I
  • 8 replies
  • August 27, 2021

Thanks so much for the update. 
Greatly appreciated. 


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings