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Answered

app login

  • August 28, 2021
  • 3 replies
  • 51 views
J

I am trying to login to the app from my iPhone but its unable to recognise the login details (they are 100% correct) I can login to Sonos fine if I use a web browser any ideas thanks

Best answer by ja1279

thanks ive figured it out the Sonos speaker was registered in the store as it was on  display  had to transfer the account

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3 replies

G
  • GuitarSuperstar
  • Lead Maestro
  • 10452 replies
  • August 28, 2021

Try deleting and reinstalling the Sonos app and rebooting your phone.

"Receive with simplicity everything that happens to you." - Rashi
J
  • ja1279
  • Author
  • Contributor I
  • 1 reply
  • Answer
  • August 28, 2021

thanks ive figured it out the Sonos speaker was registered in the store as it was on  display  had to transfer the account

Airgetlam
  • Airgetlam
  • 44725 replies
  • August 28, 2021

Any time you get a Sonos device owned by somebody else, the first thing you should always do is a factory reset. 

Any time you gift or sell one of your own Sonos devices, the last thing you should do before disconnecting it is a factory reset.

Bruce
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