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Hi ,  im hoping someone can help with this . About 5 years ago I brought my first Sonos speakers in my home and as you do keep adding to the list of new products.  I recently set up a Sonos system in my garage which is about 100 yards from my back door and even further away from my router. I ran the cable around the side of the house and put a new box in the garage and connected to a new router. I set up the 5 and 2 x 1’s in the garage and use the app on my phone. I had to start up a new account to register these products. When I enter the house the router changes and loses all of the products in my home as I have been using a different router in the garage and reverts to the account in the garage and won’t let me sign in under the old account. is there a way I can link both speakers in garage and house to the same account to resolve this problem or some kind of booster that will link both sets of speakers given the distance between the house and garage.  thanks 

my Bem entertainment center appears to be offline and I would like to put it back online! 

I am having a barbecue right now, so I cannot ask for online chat support, but I created a diagnostics file right after my Sonos skippedto the next song without me pressing next: 116502632 is the diagnostics number. this happens lately more often. It could be the ZigBee sensors I am using lately but I am uncertain why this happens and what to do about it. I changed the ZigBee channel of the Sonos to 6 to no avail so perhaps it is something else

I just bought my Roam and like many here am having far more difficulty setting it up than is warranted.  I have had an S1 generation system since they first came out a decade + ago.  This is the first S2 product on my network.  I’ve installed the S2 app and have made multiple attempts to connect the Roam but every time the app stops the process and says I have incompatible products and says I must use the S1 or setup a new system.  However it never allows me to setup a new system rather I can open the S1 app or select more options.  There is never an option given to complete the setup of S2 to add the Roam.  I have reset the app multiple times but it never advances farther than this.  I am terribly disgusted and ready to return the product for one that works.  

Should the Roam stay connected to my Mac via bluetooth long enough to be useful as a “permanent” output? I’d like to use the Roam as my Mac’s speaker but it constantly disconnects from bluetooth and back to wifi. Is this a Big Sur issue or Sonos? Does Roam not support this usage?

Can i connect a sonos turntable to my surround system (beam and play:1's) or do i need something else??

It used to happen within a second, now it takes about 6seconds for the dim to undim, if that makes sense…..On my Sonos Roam it takes less than a second after the ‘Alexa, turn it up’ (etc) command to go back to the audio source. Help!

PLEASE ADDRESS THIS!! It is painful to listen at 1.0 speed. Within audible, playback can be adjusted by tenths (1.1x, 1.2x, 1.3x, etc.) It’s incredible how long this has been a discussion rather than a product capability. We pay so much for these great products, but we need the functionality to be AT LEAST in line with the tech world. It would be great if Sonos was a leader with new functionality as a straggler. 

Bonjour a tout les dirigeants, ingénieur... De sonos qui je suis lise certains postJe trouve déplorable et inadmissible de ne pas proposer de dts, des milliers de possesseurs de sonos ne. Peuvent pas lire leur blu ray qui la plus part son code en dtsVous possédez peut être le meilleur système multiroom, les plus belles enceintes etc…Mais vous vous brider vous même en. Privant de futur acquéreur qui feront marche arrière en voyant ce que vous faites Tous le monde n utilise pas que le streaming, certains comme moi aiment bien acheter des bluray etc.. Vous devez prendre en charge le dts c est une obligation envers nous vos clients.  

I have a Nvidia Shield TV Pro 2019 connected to HD Fury Arcana (v .80) & Sonos Arc Soundbar. It’s been working fine for months, but recently I started experiencing a problem. Like every other day I turn on the system as normal, but there is NO sound. If I unplug the HD Fury Arcana, wait 30 seconds and plug it back in, it works. Any ideas on how to resolve this? TIA

I currently have a 5.1 surround set up using a gen 1 sub, beam, and 2 One SLs. My sub randomly stopped working the other day and upon trying to reconnect/reset/repair everything, it will not play any audio. Prior to it stop working it was making a random periodic popping sound. This is when I tried resetting it and reconnecting. At first it wouldn't connect, now it'll show it connects fine but will not play any audio when linked to my 5.1 or my other Sonos one in the kitchen. Is the sub just toast now? I've also tried using WiFi and Ethernet, no luck with either.  Here's the diagnostic code: 1200403642

i have a system that works fine on S1.  I always turn it on and get the music playing from my computer (I like working on the bigger screen). Then I switch to my iphone to control volume as I wander around.I just relocated to my summer cottage which has a separate Sonos system (but I use the same iphone) with 4 Connects.  I was greeted with a message that said I needed to update to S2 which I did.  Now my music is a mess...specifically I cannot update my library to match what I have in itunes.  I have made sure that Sonos is pointing to the folders on my computer that have my music and also the .itl and .xml files.My Connects look like the image below. i have spent countless hours trying to figure out what equiment I have (legacy or modern). No, my serial numbers do not start with numbers that could be month and year. Nothing about version. But maybe this is telling---Series ID: C100.So now I have both S1 and S2 apps on my computer. I am thinking I should not have updated to S2, EVEN T

I have 2 Sonos Roams that will not stay stereo paired. As soon as they go to sleep or are powered off, they are no longer in stereo pair. This is annoying, having to repair them every day, especially due to the loud noises they make during the pairing process. Is there a way to keep them in stereo pair permanently the way my Sonos Ones are?

Just bought a Roam but looking for a suitable battery power bank to charge the Roam when there is no electricity on the campsite. I would be grateful for any suggestions as I am finding this a minefield. We have both Apple and Android phones, tablets so looking for a good power bank that does not mind either. Many thanks

How do I get search to start with the services I care about? I have a bunch of services integrated into my Sonos. The one that does the simplest thing I usually want--play the song--always comes last. It’s Tidal, and I’m assuming Sonos defaults to alphabetical order by service name or something. With the exception of “Sonos Radio”. By doing that, the first result returned is usually for Pandora or LiveXLive or something that won’t play the thing being searched for. It effectively means nobody but me can ever play a song and my fancy Sonos system gets unused as whoever is searching chooses to just play on the crappy phone speakers rather than bothering to figure out software. What I’d like is to have it search Tidal first. I don’t want to remove the other services because I like them and use them sometimes.What do I need to do?

Help. I’m in an everlasting un-upgradable loop... I am a Sonos user since 2006. So I have some old gear and some new gear. I want to remove the gear that I am being told to remove  - Play5 (Gen1) - in order to be able to upgrade my S1 app as I need to reauthorize my Apple Music account which I can’t do without upgrading. When i go to remove the Play5 I am told I need to upgrade first. I cant upgrade because unless I remove the incompatible Play5 Ive been told i need to remove. I cant unplug the Play5 because when i do and try and upgrade, the system says you cant upgrade because all of your gear isn’t available. I have tried rebooting the Play5 etc. no advice works none of the error message advice works. In fact at this point in time nothing works. I have a Play3, Play 5 (Gen 1), Play 1, ZP100, ZP80, Bridge and DockOnly the Play3, Play5, Play1, ZP100, are currently in use and they all worked on S1 controller up until now.

Not to be a broken record as I see other similar posts concerning the inability of people to set up their ROAM - but Ive seen some replies suggesting that the initial setup must be done on wifi. But I do not have wifi at present and want to just use it in bluetooth - but like others, I cant ever get it in bluetooth mode, and when I use the app (yes, its S2) it doesnt give any ability to connect/set up without connecting to wifi network - which I dont have.Soooo...not trying to pile on, but how is this so difficult and why would Sonos require setup on wifi (if that is indeed the case)?

I have an old play 5 1st gen which I have now put on a separate s1 systems - tick - job done. dead easy to set up.1 have a beam and two 1 sl’s in my bar which are now on the S2 systems - tick job done - dead easy to set up. I have been given a Roam for my birthday - hurrah!?? No… not hurrah. can i connect the roam? no!!! i need to change my sky router settings - I have sky-q as well. I - like most - are not proficient in the way of IT and the mere thought of twiddling with the internet settings leaves me cold... And quiet frankly - for an off the shelf consumer product you should not need to delve into the wizardry and witchcraft of the IT specialist.  I did however delves into the dark arts - If i try and separate the 2.45ghz and the 5 ghz sync as requested then the rest of the tinterweb is up and down like a yo-yo. the rest of the ‘try this’ pointers I could not even fathom so left them as they were. I put it back the way it was and closed the coffin lid - never going there again. So

ın near future by updating do we have chance using my sonos moves as surround speakers?Or with sonos subs?ıf not  Thats too bad for an innovative company like yours ..please do something about it.. best regards

Out of the blue, the S2 app stopped working on my iPhone. When I access it, their is a beige screen the says “Sonos” for about 10-15 seconds and then it closes. I can’t access any other info or play music. Thanks

I’ve been using my Roam for may weeks now but every so often I find it offline, and then I can’t access it at all. If I leave it for several / many hours it might suddenly appear online.The problem seems to happen most after I put it to sleep, or power it off or leave it off the charger long enough for it to put itself to sleep. Then next time I want to use it, push the power button, LEDs come on … but it stays offline !If I leave it on the charger and as a member of a group (i.e. it never let it go to sleep) it will work for many days without hassle, but occasionally I still find it offline (but much less often).It’s very odd that the only solution to get it back online (after powering on and LEDs on) is to leave it for several / many hours … and then it will suddenly, unpredictably appear online.I would appreciate some pointers, it’s starting to annoy me !TIA

I have been following all the steps to add a voice assistance (alexa) to my system but when I am supposed to be redirected to the alexa app, I’m redirected to safari, I then put my correct credentials from Amazon and then get redirected back to the Sonos app without linking my alexa account to Sonos.I previously had alexa working in all my speakers perfectly, I recently purchased a Sonos roam, when I tried to set up alexa it didn’t work, so I followed a troubleshooting process where I removed alexa from all my speakers and I signed out of all my Amazon apps… it didn’t work when I tried to set up alexa again to all my devises and now I don’t  have voice assistant in any of my speakers.  Please help! I have tried all my different devises where I have the Sonos app to set up alexa. 

This issue is frustrating me to no end. It’s happened intermittently over the last couple of years, but a router reset and jumping through the hoops on the app usually sticks for a couple of weeks. Lately though, after getting it reconnected it’ll be unable to connect again the same day or next day at best. It is a complete pain to have to reset the router at all, let alone daily. Especially since we have 2 adults working from home and have had intermittent school from home with our 3 girls…. seemingly never a time when something important isn’t happening that requires the wifi. The Playbar is the only sonos product I have and it is the main wireless speaker used for music and radio in our main living area. At the moment it’s completely useless as a 10-15 min process to put on music over a busy morning’s breakfast and school/work prep is just not feasible. Is there a way to fix this for real or is this just relegated to a tv only playbar now? 

I am having trouble connecting via Bluetooth to my phoneWhen pressing and holding the power button the Roam switches itself off before the blue flashing light appearsHas anyone got any tips on how to do this I have followed the online instructions

Hi All,I just picked up a Sony 950h tv and a Sonos Arc and I absolutely love it! However, when I’m trying to airplay from Mac to my tv, video is fine but there is no audio to the Arc. And when I try to output the audio to the Arc, I lose the video on my TV.. Any ideas why or how to resolve this?