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I visited my parents home. I updated their system to OS2 to be compatible with my app/my OS back at my own home. Suddenly as I tried to play on their (newly updated) OS2 I had to be logged in to their app account. Once I signed out of my, the app defaulted - without the chance to change - their email. As I tried to sign into mine I get “The email and password you entered did not match out records. Please try again.”Yes - thank you Sonos. My email is not the email associated with this specific physical product in this home. But I have an account! Why must I log in to the account that “owns” my parents’ system and not access my own??Have to say Sonos is one of the less if that the least user friendly systems I’ve ever come across...

Our old home was pre-wired and we used a SONOS Connect on our network to provide the sound source from our PC (Using SONOS S2 software) to our stereo receiver that was wired to the speakers.  Our new house is not pre-wired for speakers so I was looking at using SONOS Play 5 speakers in the house over WiFi.  One SONOS staff member I spoke to said I will need a PORT to connect to the speakers from our PC even though the PC and the speakers are on the same WiFi network.  However a SONOS dealer locally told me I do not need the PORT, that I just need to use my iPad or iPhone to set up the speakers on the network and then the SONOS S2 app on my PC will find them.  Which is correct?

I’ve love my Move, however, on a couple of occasions, I have been using it for 7-8 hours and battery dies. Not a problem, BUT when I place it on the charger and it won’t power up so I can use it! Shouldn’t that work once it is placed back on the charger and plugged in????

Our Sonos Move speaker turned on and played music at 5:30 am.  How can we find out which of our phones turned it on?  It must have been connected maybe via bluetooth to one of our phones.  We have personalization and additional usage data turned on, and so we know Sonos is collecting the information.  How do we get access to that log or history data?

I bought the playbar,2 play 1 speakers and the sub almost 2 years ago,I noticed a few weeks ago that the sub is no longer connected to the rest of the speakers,it was blinking red and white,I went to all the troubleshooting recommended and nothing,I called sonos support twice and they were not able to fix anything,they offered to replace the sub since I'm out of warranty but they want 425$...plus my cost of shipping...and a new gen 3 sub is 700$...any other way to fix or any advice is more than welcome 

Hi, I have a Sonos Radio HD subscription and a Play:3.Is there any way for me to stream the radio through my computer, which is in a different room from the Play:3?Thank you.

I have a Beam for about a year. Before, I was able to play music on my Beam normally by asking Google Assistant to play it from Spotify on the Beam. Recently I purchased couple of One gen 2 speakers and set them as surround. After that I’m unable to ask Google Assistant to play music on the Sonos. I also noticed that my Sonos is no longer listed as speaker on the “Media” menu in Google Home app. Now the app only detects my google nest speakers, but no sonos speaker.I can still play music using Sonos app or airplay, and all Google Assistant commands work perfectly. I have tried to reboot my Sonos and make them as single speakers, but still Google doesn’t detect the speakers in “Media” menu. Is there any bug that cause this or any change on Google policy that no longer allows non-Google speakers to play music using the google assistant?

I used true play to set up my surround system. Now, if I go to the Sonos app>System>TV Speakers (+Sub+LS=RS)>Sound>Surround Sound> I see TV Level for each surround speaker which you can adjust the level of each from -0 to +15. If I change the sound level of the right speaker nothing changes. However; if I move the Left control it changes both speakers not only the left one. Do I have something out of wack? 

I have the Sonos Arc, with two rear “one” speakers and a sub. Everything plays well and I get adobe atmos through my Apple TV. My PS5 however has a audio delay (sound behind). The only way to fix it is to switch it from “dolby” to “PCM” which then takes the sound away from the rear speakers. I’ve scoured the internet with no luck. I have a LG tv with ARC not eARC. LG TV: OLED65C8PUASome say to change the option in the tv to say, “passthrough”, but mine only has “auto” or “linear pcm”Some day to buy this: https://hdfury.com/product/4k-arcana-18gbps/ But I don’t feel I need to purchase a $200 product to fix the lip sync. All the audio sync adjustments make the sound worse. Any thoughts would be helpful. 😃

Hello,I’m having a weird issues with my Sonos setup.Let me first give some information about my setup.I have a dozen Sonos devices (Play:1, One, One SL and Roam). All these devices are connected through WiFi to my Wireless network (UDM-Pro with UAP’s). So I do not use SonosNet, nor wired Sonos devices.I have a separate IoT subnet for my Sonos devices, and my controllers are on another subnet. My UAP SSID’s are also split up into different WiFi networks.Although my Sonos devices are on another network, for now I have allowed them through the firewall with restrictions only based on their static IP (no port restrictions). I have also enabled mDNS, IGMP snooping, Multicast enhancement.My controllers are installed on 4 devices: Windows PC, Surface Pro 2017, Samsung Android phone, Huawei Android phone.Below is a per controller device issue description:1. Windows PC (Wired) - No issue, connects and works, sometimes with limited delay.2. Surface Pro 2017 (Wired) - No issue, connects and works

I get error #4 when trying to update my Connect.  I have tried it multiple times, always with the same problem.Diagnostic is 933993755.  Please advise.Thanks 

The app will not recognize my SiriusXM account with the correct credentials. Why?

Has there been a request to have eq and volume profiles for the input on a Sonos amp? I have a turntable on the input of the Sonos amp and would prefer the EQ, Surround volume, Sub volume/crossover and rear volumes be different than streaming or hdmi. SETUP:Sonos AmpSonos SubSonos One x2 rearsKef Q150 x2uturn custom with Grado cartridge  Thanks! 

New to Sonos and just want to confirm if I can use 1 amp or need 2?  Looking to setup a 5.1 with soundbar/amp and 2 ceiling speakers in living room. Then in kitchen/dining room use 4 ceiling speakers.  From what I read you can connect up to 6 ceiling speakers to 1 amp. Not looking to use both systems at same time, but can I utilize the 5.1 and then the 4 other speakers separately with 1 amp? Hope this makes sense. thank you, David

Have an LG CX, an Apple TV 4k and Full Sonos Arc 5.1 setup with all the latest software. Keep getting that for virtually everything that’s supposed to be Dolby 5.1 and cannot figure out why I am not. Viewed multiple forums and still can’t figure it out. Any help or suggestions would be appreciated. 

I have an older Sonos 5 (S1 app compatible).I’m running an optical audio cable (optical to 3.5mm)  from Visio TV to the Sonos 5. I’ve confirmed the proper VIZIO audio output settings with VIZIO support. However there is no TV audio from the Sonos 5.  The Sonos 5 works fine wirelessly with the S1 app. I’ve enclosed an image of the Sonos 5 settings. Can anyone suggest a remedy or things to try? Thanks 

I have two tv’s in the same room. One tv is connected to a (Sonos Arc+Sub+ 2 Sonos SL +Sonos Five).If I get another sound bar, like either another Sonos Arc or a beam. Will it be possible to connect my second tv to the new sound bar but with the same surround system I already have (Sub+ 2Sonos SL + Sonos Five)?

My ones are taking a beating andi cover them in the rain season.Suggestions?

I’d like to get a sound bar, but I have a “dumb“ TV with no ARC input. Is there a workaround?

Hello:Does anyone know why the audible service cannot be accessed from Spain?

I’m moving house and I’m going to be fixing my Arc to the wall, which is the best wall bracket to use?

I can ask Alexa to play music while watching tv and works fine but how do I ask Alexa to go back to the tv input?

Hello!  I  recently purchase a Samsung smart TV. Can I    pair my S2 speakers to the TV via bluetooth? I  tried doing it through the TV but nothing was showing up.

I would like to play music that I have downloaded into my Mac through my Sonos system. How is that done?

I suppose I misunderstood this feature. Can you confirm. When I take the Roam speaker away from my home Wi-Fi I can use it as a Bluetooth connected speaker to my phone but I cannot use the Sonos app to stream  a Sonos Playlist. I took it on the road this past weekend expecting to use it that way from the hotel room but couldn’t. Thanks.