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Out of nowhere yesterday I was unable to play Prime stations. All return the error “requested operation failed. please try again”. I’ve reauthorized, deleted & re-added my Prime account, and done everything else I can think of. Other music on Prime works, I just can’t play any Stations. I found lots of threads about similar issues with Sonos & Prime but no clear solutions. Deleting my account from Sonos & re-adding it didn’t work.

I have a pair of sonos ones and want to figure out if I can get a sonos Move and have it paired with them. Saw someone already asked this and that the answer was no but I saw an article stating that you could so just want to see if there’s an update on this.

Another device interfering with HDMI connection. I just bought the Sonos Arc, connecting to my Samsung TV QN65Q70TAGCZB via HDMI ARC/CEC. When my cable box and sonos are connected via HDMI, no sound through Sonos ARC. I can only get sound when I disconnect everything else, to include cable. Everything hooked correctly, tv setup correct.  This happens every time the TV is turned off.Please help!

I am trying to run a mixed setup.  I have a Sonos Play 5 and Sonos Connect in my living room that Id like to remain wireless and connected via wifi.  My WIFI router is in the living room as well so there is a very good connection between the router and the 2 Sonos there.  I have another Sonos Connect and a Sonos Play 5 in the bar on the other end of the house.  The ones in the bar are hardwired because the wifi barely reaches there and I have problems when those units are connected via wifi.  The Connect (bar) is wired to the router and the Play 5 (bar) is wired to the other port on the Connect.  My goal is to have the 2 devices in the living room use WIFI, not SonosNet, and leave the Connect and Play 5 in the bar as wired.  I can get it to work a little while that way by setting up the Sonos system to use Wifi and disabling the wifi on the Connect and Play in the bar.  However, either the Connect or Play will turn back on the Wifi on it’s own after awhile.  The 2 Sonos in the living r

Hello, We are thinking about getting a few Sonos One Speakers for our office. I am not familiar with this system so I have a few questions to see if it will work how we want. If I buy 4 Sonos Ones, can they all be controlled separately? We would like to be able to all listen to the same thing but also change the music for each “zone” if we want.Can I have 4 different users control the Sonos app?

I have the old Play 1, 3 and 5. What would be a new equivalent to the 5? I also plan on expanding in the future. Thank you

My Roam got splashed by the pool now it doesn’t work. The glue holding the top is separated. Clearly not water resistant. Very dissatisfied that the speaker is not as advertised. I’ve owned it for less than a month.Others have similar issues?

It was working fine and then just stopped working two nights ago. I have an older Samsung smart TV. I have tried changing HDMI cables, turning Anynet on and off, disconnecting the ARC power and HDMI, re-connecting them and nothing seems to work.

I have noticed recently my Connect is getting very hot on the top. Although i can hold my hand on it it is uncomfortable to do so. Is this a problem?It has also started to occasionally stop playing part way through a song. It will then start at the next song or i have to shut down the app and restart it otherwise the app won’t help it.

I just recently purchased the Symphonisk speaker and there is no sound. I don’t even get sound during true play. I do have a light on the front that is white. The play button and volume buttons work just fine and I can control my play 1 if the speakers are paired from the Symphonisk. From all appearances it just seems that the speaker is broken. 

So my LG LED uses a Beam with Arc and a gen 3 Apple TV and with 2 Play 1s it shows Dolby Digital 5.1 as it should. When I watch the exact same content on my LG OLED with eArc surround and an Apple TV 4k (old version) I get the MC LPCM 7.1. Why the difference? I haven’t made any major setting changes on the led setup and it’s fine. 

Hi all, It seems my SONOS soundbar is continually adjusting when I have an electric fan on near it. It also seems to do this when many people are in the house. It’s as if it’s auto-adjusting it’s output to my Sony Bravia. This means that sometimes even at 0 volume it can still be heard. I continue pressing down on the volume and it seems to reset itself. Any ideas?

I have an old 2016 Sony LCD that I will be attaching my Arc to. My tv doesn't have an eArc but it does have an Arc hdmi port. Would there be any difference in quality hooking the Arc using the optical adapter as compared to hooking it up via the Arc hdmi? I would like to use that last hdmi for an Xbox.

why i cant order this ?

Hey,  I may gave completely missed all info on this but hey! I have just received my PS5 and am pumped to use it with my Sonos Surround Sound Set Up. Arc, 2 x Play 1 & Sub.. My question is how I connect all of this with my TV, while still enabling 120Hz Refresh and Dolby? My TV only has one EARC HDMI which is the only one I assume I can use with the PS5 to allow 120HZ refresh rate? Sine the ARC only has 1 HDMI slot I will then miss out on EARC on the Sonos? What am I missing? I have read about pass through also but am completely baffled!  Cheers, Sean

I dont want sonos radio.  I already have a subscription service and don’t need another one.  Or the sonos radio ads.  How do I get the icon off my “Browse” list? I’ve tried all the suggestions I’ve found so far, including hitting the icon and then selecting a “remove” button (there isn’t one) and going to the online site and opting out there (no option).I know some will say that it shouldn’t bug me or that it’s just a part of the app, but I reject both of those ideas.

Hello,A customer had their Sonos registered to one of their employee but unfortunately that person left. They have now 4 Sonos that I need to sync and register to the company’s name instead. Is there a way to achieve that ?Best regards.

Can I play the songs loaded on my iphone 6 ios 12.5 on my Sonos speakers?

I have several wired Sonos products + few not wired and a Roam. I have a main router and 2 WAPs - in lounge (netgear) and bedroom (ubiquity). The iOS app does not connect to the Sonos system when wifi connected near the main router but ok when connecting to wifi near 2 WAPs. All 3 use same SSID. Roam struggles to connect back via wifi after it’s been used from Bluetooth or randomly disappears from iOS controller. When this happens, on Spotify connect can see roam but on iOS controller  it’s not there. I am not a network expert - suspect it’s something to do with WAPs and DHCP settings. Netgear has option to set up or let router set it - not sure which one to use? Any help appreciated !

I purchased a Beam a few weeks ago. I absolutely love it but twice now I’ve had to power cycle it to get the IR sensor working again. Randomly it will stop responding to Sky Q remote when streaming music. Tried all the usual - batteries in remote, making sure IR sensor isn’t blocked, re-pairing etc. A power cycle is the only thing that works instantly without having to alter any other settings. It’s so frustrating and annoying. I have read other posts about this but they seem to be a few years old. Anyone else experiencing this still, any fixes etc?? I’ve got the latest software installed. TIA

Hello,I’ve recently received my Arc bar. However I am struggling to use Dolby Atmos. I have got LG BX 65 OLED and my arc is connected via eARC HDMI. In addition I use Netflix premium subscription.I was playing with all possible TV options but it always shows Dolby Digital Plus 5.1, never Dolby Atmos. What am I doing wrong? How can i enable dolby atmos to see that in my Sonos App.    

My sonos has simply stopped working. Cannot connect the bridge, although it was working without the bridge connected for about 2 or mor months. Now it says it cannot connect and error 30 comes up. I am fairly technical but need someone to hold my hand to get this working again.. what do i have to do to get my music playing ?? please help. thanks Elena  

Hi There, I have read some questions about the same issue I’m facing right now. But unfortunately I have not seen any solution yet.The issue: I bought a pair of Sonos One, and registered them. They worked well. After a while I had to change my wi-fi network. I thoght no problem, I went through the steps advised by Sonos FAQ, and one of the speakers could be re-registered under the new wi-fi system (it is working well). But the other speaker is problematic. The android app could not see it. I can’t even go back the factory reset, since the speaker goes back to solid white led signal after every factory reset trial. So it seems the speaker is connected to somewhere but I don’t know where, and I don’t have the access to the speaker, because the application on my mobile don’t see it. Of course I have already went through hundreds of SONOS FAQs, but no one helped. :(( So what now? Many thanks for every idea. 

Hi Got my Roam today and liking it a lot. I’ve had it charging on a wireless charger for 12+ hours and it is showing as fully charged. Was a bit concerned to find it is fairly warm this evening despite not being used for 4-5 hours. This suggests the battery is being charged even though it is at 100% which won’t do it any good.  Or is this normal for speakers that are powered up but inactive?  thanks. 

Hello all, if I buy a brand new Move can I add this to my S1 system or will it be locked to S2?.Cheers, Keith.