Skip to main content
Answered

Problems reconnecting Play 1

  • August 18, 2021
  • 4 replies
  • 124 views
P

I’m having trouble reconnecting my Play 1 to my WiFi.  It was working fine and then lost the connection, having made no changes to the WiFi.

I did a factory reset and got a flashing green LED.

I downloaded the latest Sonos app to my tablet, and there is no sign of a system/settings menu.  All I get is a screen with a button “Join Existing System.”  When I hit this it searches and tells me it can’t find a Sonos system and takes me back to the first screen.

This happens even when connected by a cable and rebooting the router

How do I get to a screen that allows me to re-enter mu WiFi settings?  It’s beyond frustrating - seem to be going round in circles!

Any help is much appreciated.

 

Best answer by 106rallye

Does the phone you are using meet Sonos’ system requirements? https://support.sonos.com/s/article/4875

OS should be iOS 12 or higher or Android 8.0 or higher. On older OS’s the firts thing that will not work anymore is set up - which you need since you’ve reset the speaker.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

4 replies

AjTrek1
  • AjTrek1
  • August 19, 2021

Hi

Is the Play 1 your only Sonos product?

Together Everyone Achieves More = T.E.A.M.
P
  • peterw101
  • Author
  • Contributor I
  • August 19, 2021

Yes, only one Sonos product.  I’ve had it about four years, always connected to the same router via WiFi.  And it shows on the Sonos website when I log in.

I feel that what I’m missing is access to the settings menu of the Sonos app.  I’ve installed the app a couple of times, and can’t bring up system/settings.  Judging by all the setup videos I’ve seen this is the key.

106rallye
Forum|alt.badge.img+18
  • 106rallye
  • Answer
  • August 19, 2021

Does the phone you are using meet Sonos’ system requirements? https://support.sonos.com/s/article/4875

OS should be iOS 12 or higher or Android 8.0 or higher. On older OS’s the firts thing that will not work anymore is set up - which you need since you’ve reset the speaker.

P
  • peterw101
  • Author
  • Contributor I
  • August 19, 2021

You’ve got it 106rallye.  My tablet is Android 7 and cannot be upgraded further.  Same for my phone.  But my wife’s tablet is Android 11, and I was able to connect using the Sonos app on that.  Even so, it was by no means easy, and I seemed to repeat several steps before it worked.  Definitely the most difficult device I’ve ever connected to my WiFi.

If, when the Sonos S2 app stalled on my tablet, a message telling me that Android 8 or greater was required, it could have saved a lot of aggravation.

Out of interest I checked Sonos S1, and that app is now working - it wasn’t before.  And it suggests I upgrade to S2, but I’ll give that a miss!

Many thanks for your help.

 

 

 

 

 

106rallye
Terms & ConditionsCookie settingsAccessibility statement