Suddenly no sound from Sonos Play 5

Question

Our Sonos Play 5 is suddenly silent. It’s visible (via wi-fi) to the Sonos app and also to the Spotify app, but there’s simply no sound coming out. We’ve tried disconnecting the speaker and confirmed the volume settings. Completely at a loss as to what to do.

Meanwhile, our Connect in another room is working just fine.

Corry P · Accepted Answer

Hi @mmmmishaWelcome to the Sonos Community!If ​​​@GuitarSuperstar’s suggestion didn’t help, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.

GuitarSuperstar · Answer

Try unplugging the speaker from power for a couple of minutes and rebooting your router.

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