Skip to main content
Answered

Suddenly no sound from Sonos Play 5

  • August 16, 2021
  • 2 replies
  • 1998 views
M

Our Sonos Play 5 is suddenly silent.  It’s visible (via wi-fi) to the Sonos app and also to the Spotify app, but there’s simply no sound coming out.  We’ve tried disconnecting the speaker and confirmed the volume settings.  Completely at a loss as to what to do.

 

Meanwhile, our Connect in another room is working just fine.

Best answer by Corry P

Hi @mmmmisha 

Welcome to the Sonos Community!

If ​​​@GuitarSuperstar’s suggestion didn’t help, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

2 replies

G

Try unplugging the speaker from power for a couple of minutes and rebooting your router.

"Receive with simplicity everything that happens to you." - Rashi
Corry P
Forum|alt.badge.img+19
  • Corry P
  • Sonos Staff
  • Answer
  • August 19, 2021

Hi @mmmmisha 

Welcome to the Sonos Community!

If ​​​@GuitarSuperstar’s suggestion didn’t help, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Terms & ConditionsCookie settingsAccessibility statement