Suddenly no sound from Sonos Play 5

2 replies
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Our Sonos Play 5 is suddenly silent. It’s visible (via wi-fi) to the Sonos app and also to the Spotify app, but there’s simply no sound coming out. We’ve tried disconnecting the speaker and confirmed the volume settings. Completely at a loss as to what to do.

Meanwhile, our Connect in another room is working just fine.

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Corry PAnswer

Sonos Staff

Hi @mmmmisha

Welcome to the Sonos Community!

If @GuitarSuperstar’s suggestion didn’t help, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

G

GuitarSuperstar

Lead Maestro

Try unplugging the speaker from power for a couple of minutes and rebooting your router.

"Receive with simplicity everything that happens to you." - Rashi