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I have a stereo pair setup of Sonos 5s. Using the S1 obviously. When I play apple lossless files I've ripped through itunes some stutter. When played on S2 capable (Beam, etc.) They do not stutter. I have tried separating the pair and it still happens. Any thoughts??

Hi allwondering if anyone had experienced this and managed to find a good fix. I am still happy with my Sonos Playbar so really want to restore it to its former glory.Around 1 year after purchase, I noticed that any bass coming from the Playbar did so with a flapping-like noise. Complete bass distortion. Tried everything possible (restores, resets, etc) before finally taking the plunge and opening the unit. Yesterday, after putting up with this for a couple years, and before discarding the Playbar in favour of a new soundbar, I decided to open the unit and peep inside….To my surprise, i found that 5 of the 6 mid-woofers had their foam/rubber speaker rings torn, meaning the speaker cone was no longer attached to the outer ring.  This explains the distortion and ‘flapping’ sound!!I’ve ordered some 3” replacement foam rings on eBay, and shall attempt to replace these myself, but my question is, what could have caused this?  I’ve always been extremely careful with my Playbar, keeping bass

I want to use the Sonos Roam on a sailing boat.Just in case it falls over board - does float?

I have several S1-era pieces that work just fine. Slowly building my S2 next gen ‘family’. I’ve got both   S1/S2 apps working just fine on my iPhone. Want to add S2 app to my iPad (which has the S1 app currently installed and working perfectly). In order to add S2 app (to iPad), my understanding is I have to remove the S1 devices and then reset the app → that allows me to add S2 app and S2 devices to iPad → then I go back and re-add S1 era devices.1) Is all this correct or am I wildly misguided? 2) Will this process completely wreck my happily co-existing iPhone S1/S2 marriage?Any help/guidance would be most appreciated.

Issue w/ Sonos App, I continue to have issues with the new app on my iphone. Cannot open app as it freezes and shuts off after 15 seconds. It worked for a few days and then stopped. I am trying to upgrade my Sonos system with a new ARC so I need this to start working first. Have tried everything but nothing working at all. Please advise. Thanks

My Playbase sound will start and stop when playing music from my iMac.  It does not do this when playing the TV sound or the internet radio.  My Play 1 speakers do not have this issue - its just the the Playbase.  I did turn the power off and back on for the Playbase but that has not resolved it.  Any suggestions?

Hi all,We are an av installer and use sonos in some client setups. Mostly port or connect and we are experiencing a lot of problems after newest updates in S2.A lot of clients are reporting missing players. The player dissapears in the sonos app but is still active on the network and replies to ping and :1400/status page. Most of our installs are hardwired and wifi off, a lot of these installs worked fine for a long period until now.I think the issue occurs when playing spotify music selected in the sonos app.Other players playing internet radio trough sonos radio or tunein have no issues. Also when playing spotify trough spotify connect the players don’t disappear. Since we allready know of 10+ installs with these problems I don’t think the network or network gear is causing this. Because there are different routers and switches with most of the installs. Anyone aware of this issue or experiencing the same?  

I have tried multiple times to setup google assistant on my new Sonos Move. I am able to do this on my Sonos One SL,but the google app cannot find the move. Any suggestions how to fix this?

Hi, we've setup Sonos Arc, Sub and in-ceiling speakers (as surrounds) for our great room TV and Google Chromecast. Cannot seem to be able to get the Chromecast remote working with Sonos Arc. Have already gone through the setup and even factor reset Chromecast twice. Any help would be greatly appreciated. 

I have a Samsung HW-Q900T soundbar connected to my Samsung TV which I am very happy with. I would like to add this Samsung soundbar to the rest of my Sonos system. Can I connect a Sonos Port or Amp to the Samsung soundbar without adding any additional Sonos speakers. The new Sonos Pot has a digital out but it is a round female connector like an RCA plug, it does not look like a conventional digital optical plug. On the other hand my soundbar has a digital audiooptical in and HDMI in connections.

Hello! Non-techy Dinosaur here; I have a Sonos system that I play Pandora in the living room/great-room area. I also have a desktop pc in a back bedroom, no Sonos speakers there but obviously with  pc speakers. Is it possible to get the Sonos/Pandora to play in the bedroom thru the Internet at the same time? I went to my Sonos & Pandora accounts, but did not see any way to sync them up. Please let me know if it’s possible, Thanks! Steve

I read this post but it isn't clear to me whether one can use two different speaker models in multiroom mode. Can Roam and SL be used together in multiroom mode?

My music library consists of several thousand recordings managed through iTunes (though I’ve just discovered iTunes has been replaced by Music).  I have configured iTunes/Music to load and access files from an external hard drive attached to a MacMini running macOS Catalina 10.17.5.This MacMini runs S1, and I have several Sonos components on S1 in my home.  I have used the MacMini’s S1 Controller’s Music Library Settings to assign the correct directory with my music files on the external drive.  This had worked for many years, but at some time in the recent past the Music Library listings disappeared. After putting off dealing with this issue for a while, I bit the bullet this weekend and began troubleshooting.  Progress so far:I downloaded and installed the latest version of S1 Controller for Mac (11.2.9) I have configured S1 to access the music files on the external drive several times I have run the indexing several times I have explored various permissions configurations on the Mac

I’ve got about 10 different Sonos products spread out around the house. Inexplicably, the whole system will not be recognized by either the Sonos app on my phone or the app on my Mac. However, when I ask Alexa to play, she is able to find the products and stream to them. The app does throw up an error message. However, I am never able to resolve the issue by following the instructions.  One particular instruction is that I turn everything off and on. However, this is not really practicable since four of the speakers are high up on the wall. Please advise what other detail you might need to help. I’ve submitted diagnostic 890531980 for reference. 

Morning. Just moved to a new home. I’ve not yet connected my Play 1 speakers but the house has a connect that’s linked to 6 Sonos speakers in the kitchen ceiling. Only 4 of them are working. Any clues of how to track down / fix the problem ?

I have an odd issue. I have a house with Sonos products in multiple rooms, including two rooms that have identical home theater set-ups with a Beam, a Sub and two Play1’s as surrounds. I recently upgraded my router and all the products appeared to have reconnected successfully. However, I noticed yesterday that one Play1 used as a surround in one of the home theater set-ups had a blinking white LED. I reset the speaker several times, each time successfully connecting the speaker to the network and Sonos system, but when I tried to finish the set up by adding the Play1 pair as surround speakers, the app gives me an error message after timing out saying it cannot add the speakers as surrounds. The other Play1 that was not affected reconnects as a surround but the affected one does not connect and returns to a blinking white LED with no sound. I am out of ideas. Any thoughts?

After several years the volume and mute buttons on my 650 control have gone inert . I’m trying to shift these functions to other unassigned buttons on the 650 e.g. the Channel Up/Down switch as the new volume control. However, these the volume and mute functions seem to be tied to the original buttons. Thus deleting the Playbar does not free-up the original buttons. Has anyone successfully done this buttons transfer?

Is it possible to use my Sonos 1 as TV audio? 

I bought a Roam on release and used it a bit but as it's mainly for holiday it's been sat doing nothing for quite a while. On holiday now after leaving it to charge overnight and it's completely dead. Just noticed it's not showing in the Sonos app and I've tried various chargers and all it does is show a red light when plugged in. Nothing happens when I hold power button or try to factory reset. Any ideas?

Curious why my sound fluctuates so much. I run everything through the Sonos. Apple TV, Apple Music, PS5 and Lg CX tv. It seems one minute I have to crank up the volume to hear anything and the next it’s too loud across the board no matter what I use.  Ive tried the volume in settings turning that up but then something may be too loud. I need to get this balanced. Thanks all 

Google is transitioning Google Drive Backup and Sync users to the new Google Drive for Desktop. I went ahead and made this change, but now I can’t connect Sonos to my music library. I get an error 1002 when attempting to connect to my music folder in the new drive that was mapped when I installed Google Drive for Desktop. Also, I have enabled offline access for this folder. Everything worked fine prior to the switch to the new Google Drive for Desktop.Does any have suggestions for how I can connect Sonos Desktop (for PC) Controller to the G:\Google Drive\Music Library folder? Will there be an update to the Sonos Controller to address this issue?P.S. I contacted Sonos support by phone. They directed me to this article, but otherwise were friendly and unable to advise a solution. Thanks in advance!

I have an A8H that works with ARC on my Denon 4300, just put a an Arc SL in place as I’m moving the Denon to a dedicated theater.  I’ve unplugged everything but the ARC from the A8H and have yet to hear any sound out of the Arc via the TV ( I did proof of life with Spotify), every time I get to the testing phase the Arc says “Audi System Not Connected”.  I switched from my HDMI cables to the ones that come with the Sonos, I’ve powered everything off and unplugged, called Sonos support who walked me thru the same things I had already done and suggested I call Sony (that was a short call when I mentioned the Denon works on arc like a champ).Arc and TV are connected to WiFi, WiFi is Ubiquiti networks. Any Ideas?

My roam arrives tomorrow and was curious if the roam will be able to stereo pair to a Sonos One I already have in my kitchen ? Using Sonosnet throughout my house.Like the idea of taking my roam on the go when out of the house and use with BT but when home I’d like to drop it back in kitchen to act in stereo pair with my Sonos One If possible - Will I have to repair every time I return home and place the roam back in kitchen on sonosnet ? Thanks for the help 

Background: Bought a house with 4 “dumb” ceiling speakers in 4 different rooms. Owners had a Denon receiver, an AudioSource amp and a Russound SS-4.2 4-way speaker selector. Each speaker has 4 wires and also has wall volume dials. The wires are all disconnected.My goal: Stream Sonos (and Spotify) through the 4 speakers and be able to control the volume of each speaker and turn each speaker on and off from my phone.Question: Can I use the Sonos Amp with the Russound SS-4.2 4-way selector? Do I need more than one Amp?Pics: Here’s the front and back of the Russound SS-4.2 4-way selector. 

Hi! We’d like to take our paired Sonos Roam set with us to a vacation rental and set them up on the WiFi system there (there will be no Sonos network at the rental house) Is this possible? If so, how do we do that? Thank you!