Answered

I just submitted a diag: 15840402, whereby my Move became offline.  This is the 2nd time in the past 3-4 weeks that this had happened.  The first time powering on and off didn’t help (and I eventually had to factory reset to join the hoisehold).I have just powered off and on again and “Alexa” won’t event trigger the wakeword detection chime now (LED is solid steady white and mic light is on). (waited a while...)now the wakeword is detected but it does not even answer to “What’s the weather?”Submitted another diag: 1654211691Time now is: 17th June 2021 2011 hrs ET (in case I got my diag number wrong - u can look up).DO advise - this is quite frustrating.

Hi I’ve two play 1’s, if I bought a new play 1 with Alexa would it still pair with one of my originals to make a stereo pair working with the Alexa voice command one? cheers in advance for your replies D

Morning All,I have recently discovered the joy of Great Lives podcasts, I notice there are a number missing from 2015/16/17. They are available if you go to the Tunein website but I cannot find them under podcasts on the Sonos 1 PC app….any idea’s…? Martyn

Having jumped on the Sonos bandwagon with a Sonos Beam, then a Sub, I was very keen to replace a Bose+Echo combination we had in the kitchen with the Roam and preordered it.When it arrived I eagerly set it up (relatively easily) and it seemed to solve an outstanding issue I had with my Beam with playing Spotify on the same network.However several months on Alexa Profiles still aren’t supported (“I can’t do this right now...”) and Alexa is rather selective in hearing, mostly who Alexa listens to. My commands are correctly interpreted most of the time, whereas others are not and require three attempts.I see sbg89 heard from a Sonos Engineer that updates are coming[1], are there any updates on this? It doesn’t appear so from the thread.  I have tried delinking and relinking the Sonos skill in Alexa, and reconfiguring from the Sonos S2 app as well. Many, many times... [1]:  

I have been using our move for months without Amy problem. Now I have had installed 5 Ubituiti Wifi access points and the move has disappeared from the Sonos app.I have tried re-booting it and it is still missing, very frustrating. Kindly help. Many thanks

Hi.All of a sudden I cannot use my 1 to get to my library of music through my phone.I can get a radio station???

Bonjour,J’ai le connect:amp d’un client en panne.Le témoin clignote blanc mais pas comme un redémarrage standard. Le témoin reste blanc 3 secondes, puis s’éteint 10 secondes.J’ai tenté un reset du Sonos mais aucune réaction. Le témoin joue toujours le même cycle.Question application mobile, l’appareil n’est pas détecté.Avez-vous déjà été confronté à ce problème?Merci d’avance.SalutationsMB Mod Edit : Ajout d'une traduction en anglais à partir de Google Translate, car il s'agit d'un forum en anglais :Mod Edit: Added translation to English from Google Translate, as this is an English language forum:Hello,I have the connect: amp from a broken client.The indicator flashes white but not like a standard restart. The indicator remains white for 3 seconds, then turns off for 10 seconds.I tried to reset the Sonos but no reaction. The witness always plays the same cycle.Question mobile application, the device is not detected.Have you ever faced this problem?Thank you in advance.GreetingsMB

Last weekend I redownloaded my iTunes/Apple Music music library to improve the quality of the tracks I had saved. Everything is showing up fine in Sonos, except my playlists are either old or truncated. Did the location of the files move?  I had tried every permutation for the path for the Music Library in Sonos and I either end up with no playlists or incomplete ones. Any ideas? Thanks.

I have a 2015 LG OLED model 55EF9500  -Web OS 2.0  When I play a Dolby Digital movie (Netflix Point Blank) using the LG Netflix app my Arc displays Dolby Digital 5.1  However if I play the same movie using the Netflix app on my Fios 1 STB connected to the HDMI 1 port or on Xbox or Chromecast connected to HDMI 3 via a switch audio is Stereo PCM 2.0Is there anyway to get Dolby Digital via the STB, Xbox or Chromecast?  Big downside here is no Disney+ app on the TV because it runs Web OS 2.0

I would like to connect an Apple TV 4K directly to a Sonos Amp to run headless (i.e. with no TV) so that I can stream Apple Music lossless to the Amp.Does anyone know if there is an adaptor that will receive the HDMI input from the Apple TV and output an HDMI ARC signal that the Amp will receive?I think that something like this may work, but there’s very little explanation of what it actually does.https://www.ebay.com/itm/143796907686?hash=item217af6aea6:g:tswAAOSw3iBfphbW

Hi,Each time I open the iOS app, I get 2 prompts:Add you favorite music services Add a voice assistantI never want to do these, so is there a way to stop these from appearing all the time? I can dismiss them and then they come back. The app settings don't seem to cater for these type of prompts. I just want them gone forever. Any ideas?CheersJamie

Being able to use the app to turn off your Roam completely would enable a more wireless home setup. I use this speaker as a bathroom device, would love to be able to leave it on/forget about it and then be able to hop in bed and shut it off from my phone and not wake up to a dead Roam in the morning. 

Hi community! I have a Roam for streaming music on my patio via bluetooth. The issue is that when I make or receive a call (Iphone 12) the music mutes on Roam until the call is finished. I would like the music to continue playing during the phone call.  Any suggestions?Best regardsLudde  

For so long as I have used Qobuz streamed through Sonos  I have been able to access my favorite artists alphabetically.  Just a few weeks ago, this feature magically disappeared.    I sort artists alphabetically in the Qobuz app and double checked to make sure my election had not changed -- it had not.  I have contacted Qobuz for explanation.  Qobuz returned and explained that they provide the streaming and metadata, but it is the Sonos app that is at fault. I'd be interested if others have this same problem.

I have years of faultless streaming of Spotify over my Sonos system which comprises of:a One SLa Onethree Play:3a PlaybaseAll of the above are connected with ethernet cables by wire all the way to the router, not via any type of wireless or powerline extendersI also have a Move and a Roam The problem I experience is that songs stop part way through and then skip to the next track.  It is now getting extremely annoying to the point that a system that I love an recommend to everybody is becoming unusable.I have a fibre internet connection and I have tested it at various times when and I am consistently getting the expected 500Mbs up and down, with 5ms ping times. I have not changed anything to the speaker setup and I am reluctant to change anything because of the years of happy listening. Is there anyway I can do to investigate the root cause? Diagnostic report: 1309863804 Thanks

I am having issues with playing music from my Apple service. When I go to Apple music in the sonos app and select My music it gives me a We’ve run into a problem. Try Again. I have tried 1500 times and still the same error. I am deauthorized and reauthorized it and nothing. I deleted all the sonos speakers and readded them and nothing. I have rebooted each speaker and nothing. There is something wrong with this app and no one can help me with this.PLEASE help I want to continue to buy your product but if I cannot access apple music through the app then I have to find a speaker company that does. 

Hi yall, looking for help! System in room, Beam, Sub, 2 Play 1s.  Got a great deal on a used playbar so thinking about moving Beam to another room and replacing with Playbar.  I know it won’t affect the surround setup, but I would lose voice control.  Main question...if I replace a Play 1 with a One would I regain the same voice control and TV integration I have with the Beam?  Are there any other consequences of replacing a Beam with a playbar?Thanks!

Hello All,I have a Beam, Sub and 2 Ones set up in my living room, the sub keeps disconnecting and wont reconnect. I get the following in System: Lounge (+?+LS+RS).When I go to ‘Add Product’  the search for nearby products cannot find the sub.  Unplugging everything and leaving for a few minutes sometimes works but is a pain. 

Does anyone have a valid url to add to “my stations” in Tunein for Smooth Jazz 95.5 WNUA? I have tried https://fastcast4u.com/player/wnua-cdirnpeo/# but that does not work. Any assistance would be appreciated

If I’m streaming a service through the Port at a particular quality, say CD-quality 44.1 kHz 16 bit, is the Port’s coaxial digital out replicating that quality exactly?  In other words, if I’m using a stream at CD quality (and that Sonos supports) am I getting exactly the same output as I would from the digital output of a CD player/transport? I’m primarily a Spotify user, so if the answer is yes, once Spotify Lossless goes live, and Sonos supports, I think I can finally ditch the CD player, right?(To answer the obvious question, yes, I use an external DAC which I really like.  The DAC in the Port is pretty good, but there are even better ones out there.) 

EquipmentGoogle TV (Chromecast TV)Samsung 2020 Model QE65Sonos ArcIkea Symfonisk pair as surroundNetflix premium subscriptionPreconditionGoogle TV atmos enable, Samsung TV sound passthroughSonos Arc delivering atmos but unable to experience the upward firing speakers most likely due to placement of soundbar. Test Clip: Wandering Earth 1:23:30 on Netflix(electric sparks from the ceiling). Max height sound setting.ActionMoving around the soundbar to improve the experience of the height sounds.Unwanted BehaviourNeither Netflix nor the Sonos app any longer shows the atmos setting. DD+ received instead Please Help

when I am trying to play songs from YouTube music it gives me the message "unable to play" song name "access denied" message.

So frustrating The app closes every single time leaving these sonos one speakers as glorified paper weights Anyone have a workaround 

Tried everything that has been suggested on the forum but still no luck. Tried phoning, no luck, so hope fully getting answer here. Tv is a HD Panasonic quite new.

I just received my SYMFONISK WiFi speakers and installed the Sonos app on my iPad.  I am now playing music through the Spotify app.  I noticed that in the upper right corner of my iPad the network/Wi-Fi  ‘spiny  circle’ (on the left in picture below) keeps on spinning nonstop. I’m not sure but I think my battery is draining faster than it had been before.  I am trying to understand if the mechanism that is being used to get music from the Spotify app on my iPad to my speaker is one which ends up using a lot of battery power. I had been using a Google mini before and don’t think the spinny circle thing was constantly spinning when playing music from Spotify to the Google mini speakers via my iPad. I’m wondering if the mechanism that is now being used is different than what was occurring with my Google mini. Perhaps it involves using both Bluetooth and Wi-Fi which causes a lot more power to be drained?Thank you.