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Error: Another device interfering with HDMI connection. I just bought the Sonos Arc, connecting to my LG TV via HDMI ARC/CEC. When my cable box and roku are connected via HDMI, no sound through Sonos ARC. I can only get sound when I disconnect everything else, to include cable. Everything hooked correctly, tv setup correct. Please help! 

Hello,I have an older Mac (mid-2011) and just attempted a controller update and this is second consecutive update where things have not gone right.  The update did not complete and I got a fail message flash and then it said update done but system was not found.  This happened last update as well and I powered off computer, cycled power on router and cycled power on the Sonos Boost.  I have a wireless connection from Mac and no Sonos speakers connected to router.  I keep cycling router but cant get controller on Mac to recognize system.  App is working fine on iPhone.  Any help or advice is appreciated.  Would like to have clean updates is future again.

Sonos had my Music Library added for years off my WD MyCloud NAS drive and now (either after the Sonos update or an update to MyCloud; they both happened at the same time) Sonos won’t add the library. it gives me an error.I’ve tried following instructions on the link but it has no impact. This was working and now it isn't with no affect from me 

Hi,I’ll be buying the Epson EH-TW7000 projector soon and I kinda want to stay with my Sonos setup. Ideally I’d buy a Sonos Move to connect via Bluetooth, but due to SCMS-T it’s not supported. As I understand this leaves me with:a) connecting and old (1. or 2. gen) apple tv to the projector and then using airplay to fetch the sonos. Not even entirely sure if that would fly. Has anyone tried?b) finding a non-sonos alternativeVery open to hearing what c) might be as long as it’s wireless. The projector will not be installed, but be used in various places in my apartment, so it needs to be portable.Thanks in advance.

Can you still trade in a unit that won’t power on ? I have a sonos connect that has never been connected to my system that won’t power on.   Can I trade this in or does it need to connect to my system ? Thanks for the help..  Burned by a looser from Kijii.  

Hi everyone,I have two tv setups at home that both produce a strange issue of unreliable sub audio levels. My living room and my master bedroom each have a Sonos Arc, and Sub. Both setups are wired over Ethernet, with wifi disabled (my own obsession of signal reliability), and have been trueplay tuned.  Everything works great other than most of the time I don’t hear enough bass, so I go into the room settings and manually increase the sub audio level. Where it gets strange is the sub audio level will at some point in the next day or two reduce back down to a low, and inaudible level. For example, if I increase the sub audio to +10, at some point I’ll notice the bass is low again, go into the settings to check, and the sub audio will be down to -1, -8, or something like that. I have since tried removing Ethernet and enabling wifi to test at the suggestion of Sonos support, issue persists. I will also mention that both rooms get used for both tv audio and music regularly so lots of switc

The Roam is off, however battery is still draining--significantly.I just received the Roam this week and have been using it on occasion, however I’ve noticed battery drain even when it’s “off.” I fully charged the Roam, used it to 87% (via wifi), shut it off and the next day it was down to 31%. If this is the performance expectation then I’m a little disappointed, and will likely be returning it.Any suggestions?Thanks!

It never happened before this latest update.  Anyone else having same issue and any idea how to resolve it?

Hello, I’m considering to get sonos equipment for home theater (beam + 2 one SL as rear speakers + sub).I have a turntable that I want to be able to listen on this system.Instead of buying a port, I consider buying a sonos 5 on wich you can plug an external source.—————————————————           TVsub    beam            sonos5 turntable         couchoneSL       oneSL—————————————————My question is, if everything is in the same room, will I be able to listen my records on every speakers at the same time (sonos 5 would « send » music on every other devices) ?If so, do you know how stereo will be rendered ? thank you for your help

I’ve got L+R Sonos Moves (MOVES) and a pair of Polk Atrium 6s that are connected to a Sonos CONNECT (PATIO).  When I play music, I group them all together and they sound great.  However, I have to set the volume level of PATIO 33% - 50% higher than the MOVES so I can approximate balance between the four.  Is there anything else I can do to achieve greater and better parity between the four?  

Are there any plans for more in depth EQ settings / True Play for the Sonos Amp powering non Sonos speakers?I love my Sonos Amp but I'm very limited with it connected to a pair of Fyne Audio F501 floor standing speakers. Using Roon I can use a Parametric Equalizer which makes a huge difference to the overall sound coming out my speakers. Unfortunately though when I am using the S2 app I lose this capability. 

Hi there , I have a lg75um7600plb connected to a playbar and 2 play ones , they all work fine with spotify but the surround dont work with tv , the playbar works fine though .

I am considering buying a Play 3 speaker with a smaller support speaker like a Sonus 1. One  concern I have is, can updates with the iphone, make the Sonus incompatible?

Hi, I’ve been having trouble playing songs from Soundcloud. In the past 2 days, when I try to add a new song from Soundcloud, I get a message ‘unable to add songs to the queue’ Existing soundcloud songs in my playlist plays fine, just can’t add new ones. I tried powering off all sonos components, and also power cycled my modem/router. No luck, still unable to add songs from soundcloud to my queue Playing other services like mixcloud, is OK.  Support Diagnostics sent 1406514248 ThanksAndrew

I guess the guys and gals at Sonos would prefer I just buy another (or two) Sonos 1 to connect to the Beam to make for surround sound 😄 , but is it possible to ‘pair’ a sonos 1 and 3 to a Beam to make up the surround sound? Thank You.

Hello, Is it possible to add a music service before connecting to a Sonos product?I am trying to test the connection to Apple Music before connecting to a product owned by a venue that will be playing my music over a Sonos product. Which means that I am unable to connect to the product now. Right now, ‘Add Services & Voice’ is greyed out in the iOS Sonos app. Thanks!

Hi. I’ve discovered BBC R1 Dance recently whilst out on the bike, it’s just the ticket for some background tunes at 9pm cruising round some nice quiet summery lanes.Just asked my Sonos One to chuck it on at home via Alexa, and it couldn’t find it.I searched manually in the app, and sure enough, it isn’t there.TuneIn has every single BBC Station other than R1 dance it seems.Anyone got any ideas?I’ve read that you can AirPlay some BBC stuff to a Sonos, but I’m all android so not an option.Seems a weird, and annoying, oversight by someone somewhere.

I have SONY headphones which I connect to my 2020 Samsung UE65TU8500.When I try to connect my headphones they change back to Sonos Arc after a few seconds. I have tried to adjust the EXPERT settings on TV but without success.Any suggestions please?Thank you

I’ve been trying to get my turntable replaced for the past day in a half and it is a disaster.  I keep getting the told to call here, we don’t do that, call there, email this person--it’s so frustrating.  I bought my Pro-Ject T1 SB Phono TT not even 3 weeks ago and the line out has already gone out on it, all I want to do is replace it and it’s even still under the 30 day warranty.  Sonos claims that they do not replace the turntables, their partners do, so I called them, and they said they don’t replace turntables under 30 days, that’s Sonos’ job lol.  WHAT IN THE WORLD?!?  Hahaha.   Is there any way that I can just send my faulty turntable back and get a functioning one?  Literally that’s all I want.  If anyone could help, it would be amazing!! 

Hi All,i have a sonos beam attached to SONY KDL-43W808C.Initially through alexa I could control the tv by up/down the volume and turning on/off the tv.Lately I noticed that the on / off command no longer works, while up / down volume does.Can anyone help me? thanks.

 Hi,I just got done talking with a rep for over an hour and he decided that my speaker is defected so sonos is shipping me a replacement. Problem is, I don’t understand how my speaker is the problem?  My line out on my pro-ject t1 phono sb (which I bought from you) stopped working. There is no sound coming from my turntable when it’s on ‘line-in’ on the app. The reason why I don’t think it’s the speaker is because I’ve also tried to play my turntable on other speakers and it also doesn’t work. So, I’m very confused as to why we are replacing the speaker rather than the turntable?  I tried to tell this to the rep, but he insisted it was the speaker.  I’d hate to have to get a new speaker, only to have the problem continue. I’m just looking maybe for a valid answer as to why the turntable wouldn’t be the issue if the line out is clearly the problem?   

HiI have Sonos Amp (about 3 years old), connected to TV and two B&W Speakers with Wharfdale passive sub. Brilliant.I had a Samsung Smart TV, and HDMI-ARC audio worked well.I now have new LG CX 65” TV (2021), and have issues with ARC.No ARC Audio passes to the Sonos. I have to use “Internal Speaker” on the TV. Sonos is now only useful for music from iPhone. It is gathering dust...It once worked after a power outage, some sequence of power-on may have coincidentally worked.This was only once, till I switched the TV off. After that, I had to go back to “Internal Speaker” on the TV again.I have tried many times, all combinations of settings. Read many forums.Sonos 2 App on iPhone fails to connect the audio to the TV.I did a Diagnostics = Ref 2071482316Please could you assist?Thanks

I have a completely wired ethernet configuration. I have a play 3, ZP80, and playbar all hardwired through ethernet and a computer also wired using the desktop app to control them. I have the wireless radios all disabled on the 3 players. My problem is my android phone also hardwired with ethernet will not allow me to see rooms or play music this way. Is there something I’m doing wrong to get the android to work in wired mode? Since the desktop app functions in this manner, I’m lead to believe the android apps can also, but I can’t seen to get it to function. Any help is greatly appreciated! Before you give advice, I’m not interested in using any kind of wireless transmission at all. Yes, I do know this was how Sonos was designed, but I only want everything wired. Thank you!

Hi all! I’m really hoping y’all can help. I’ve been fighting issues for years now and I’m at my wit’s end.I have a pretty extensive Sonos setup and to be honest, it’s never worked right. A part of me questions why I keep buying Sonos with all the issues I have. The Issue (s)I constantly have some rooms just not show up in app. It’s not consistently the same devices and it can go in and out at any random time. Open up the app now and I have 2 showing. If I try and play something, that number may increase or it may decrease, no one can guess. About half the time Sonos will fail while adding tracks to the queue. I can try 3-4 times and probably 80% of the time it will eventually work. Other times I give up. When playing to a number of speakers, inevitably they will not start at the same time. Usually they all “click in” about 30-45 seconds into the song. From that point I may or may not have individual speakers come in and out during playback. My Sonos Setup5 Ikea bookshelf speakers Beam

Hi,Is there anysound lag when using Netflix or YouTube on a Mac with a Sonos Roam ?