I have been on here researching the issue and it seems that there’s no one thing to do except report the issue, then let Sonos read the diagnostics from your unit(s). So, here we go… My Sonos controller keeps telling me that when I’m on SiriusXM and listening to music, about every other song seems to be encoded incorrectly.
I’ve reset my wireless (orbi), restarted the Sonos units, plugged one in directly to the interwebs and I’m still getting the issue.
Can you play the same song again and does it then work? Has it ever worked on that song?
The encoding message is usually misleading, as it often refers to a network issue, rather than a problem with the file itself.
When I hit ‘play’ again, it still tells me the same error, no music. It’s SiriusXM, so I can’t really play the same song, I can only keep hitting play until the doggone thing kicks back in.
If it’s a network issue, what else do I need to do in order for me to diagnose the problem and a subsequent solution?
When I hit ‘play’ again, it still tells me the same error, no music. It’s SiriusXM, so I can’t really play the same song, I can only keep hitting play until the doggone thing kicks back in.
If it’s a network issue, what else do I need to do in order for me to diagnose the problem and a subsequent solution?
Next time it happens, send a Sonos diagnostic and keep a note of the number. Contact support and tell them the diagnostic number and they should be able to look at the file and see what may be going wrong.
Called Sonos, sent them the diagnostic and the person on the line told me to stop using SiriusXM and find another service. Then the rep told me that the internet provider needed to change the DNS something or other and couldn’t explain what exactly I needed to do.
Their answers don’t sit well with me. Thinking of going through the trouble of just locating a new system similar to Sonos and replacing. Thoughts?
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