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Hi AllStruggled to find the answer from other threads so thought I would ask the question here. I will get to the point. I have a mixture of new and old Sonos equipment and to do this day continue to use the S1 app as I am not ready to let go of my Play 5 gen1. I have a Play 1, Sonos one and PlayBar. All devices work great on S1. I am looking to purchase either 2 roams or 1 move but as these are new devices I am guessing they only work on S2. Is there any way I can continue to use these products on S1? I qualify for the 30% discount because of the Play 5 however I don’t intend to return it but still want to use the discount to get either the roam 2x package or the 1 move. Will I still be able to do this, I am under no obligation to return the old device to get the discount am I?Many Thanks

I have a large music library and quite often hit the limit at which point I move some albums to my “not-on-sonos” folder so I can still access them via Plex. I updated my index yesterday and noticed that an artist was missing - this artist has a “foreign” character in the name “ø”. I then checked an album by another artist that I knew had a foreign character “ō” and it’s missing as well. This was working for me last week - I could see+play the artists/albums using sonos!?   Why can’t I see them anymore? Is it a change to the sonos system or do I need to move a bunch more albums out before they will re-appear? And no, these are not playlists, they are mp3 albums stored on my NAS… the same place I have been storing them for years. Nothing else I can think of has changed in my network.  It’s a bit insulting if we can’t have ‘foreign’ characters… even my wife’s name has “ē” on it.

I have a set of mission lx-2 + speakers which are 6 ohm speakers with a minimum impedance of 3.5 ohms and a recommended amp power of 20 - 120 w. Also I have a pair of outdoor polk audio speakers that are 8 ohm. I would like to connect them with my sonos amp using a speaker switch which is a monoprice switch. I can’t seem to get a clear answer from  sonos or the folks at mission speakers so I thought I would ask the sonos community. First of all are my mission speakers a good match for the sonos amp and secondly is it ok to use a speaker switch with this set up (it’s very unlikely I would run both sets of speakers at the same time)

I turned the device fully off (5 sec. turn off) and put it next to my bed. I noticed the bottom light to be illuminated very slightly in red. It’s not charging or anything. I just turned the roam off by pressing the button for 5 sec. and there seems to be a constant release of light.Is this only my unit or what’s going on? Off should be of and not little red light shines that you can almost not see it. It’s not the same elimination as if the battery is down. It’s like 2% of this elimination power. Thanks for help & feedback  

Current status. JBL Studio series bookshelf, and center, Sony amp , pro-ject turntable and a average pioneer receiver in a large bonus room  this room is used for music and tv watching, very casual.  I have a tv in living room with a sound bar /sub that is easily overwhelmed by the rooms large awkward size. 5 sonos ones scattered around house   on to the my question.  We are planning on downsizing and I won’t have a dedicated room for tv/music, the new area for tv/music will be a great room with living,kitchen and dining in one large area.  I want good sounding music and tv that I don’t have to keep asking wife “what’d they say?”options seem to be :A) Non-sonos sound bar (of quality that can handle room size) + sonos amp + current bookshelf speakers+ sonos sub with current Ones for musicB) Non-sonos sound bar + sonos amp +sonos sub +2 fives for music+leave ones scattered around houseC) sonos arc+sonos amp+ Sonos sub+ keep current bookshelf for music and ones scattered around houseOrany

Morning all,I have a Sonos AMP which has been happily wired to a Panasonic EX800B TV (midrange 2020 set) via HDMI on ARC. The sound works very well via the AMP to the ceiling B&W’sBut, I bought a new 4k Freesat box which I enthusiastically plugged into the TV to try. Picture wise …. 10/10, all good. But no sound from the Sonos AMP. I’m not sure how to configure to get sound o/p from the add-on box to the AMP.Anyone have experience of using the HDMI to AMP when using a set top box? Appreciate any help I can get on this. Many thanks in advance

Hey,So I've just moved my system off SonosNet onto WiFi on the basis that we've just installed a new Ubiquiti system so should be more robust?Anyway, our older Sonos (Play:3 stereo pair, and 2x single Play:1s) are having a hard time staying in sync with the wider system.Any insights to be had from this diagnostic report: 1909451360? Cheers!

Hello, Am I able to set up surround sound with 1 sonos One (2nd Gen) and the Sonos beam? Or will we need to purchase another Sonos One speaker? Any advice is welcome! J :)

Looking for suggestions as to how Foxtel box is connected to the sound bar. Currently have digital audio output from TVto an AV receiver home theatre system. TV has an ARC HDMI input so TV should be ok.

Since a week my Sonos One isn’t updating the info from GA.When I say “Hey Google, goodmorning” it provide weather info, calendar and news.Now it doesn’t give me my recent calendar items anymore and the news is from a week ago.Could not find any info how to solve this. Is it because of the lawsuit between Sonos and Google?

I’ve been using the Amp for months with Wharfedale Diamond 8.2 and 9.2, both 6 Ohms speakers (each as 2.1 setup, not together).I just upgraded to a pair of Wharfedale EVO 4.1’s and they sound great with the Amp. However, they are 4 Ohms.Is the Amp comfortable with a pair of 4 Ohms?

I have a Play 5 in my office, thought I’d move my Play 1 (1st gen) into my office and pair them…. Support’s solution was to play them together, which sounds pretty good but not really what I, looking for.  Can I get a suggestion on which speaker(s) would be best to pair up with the existing Pair 5 for “optimum Sonos sound”  The space is a home office, 12’ X14’ 

Hi,I have noticed that my Sonos system is using a lot of bandwidth. Does anyone would know why?97GB in the last 7 days. Unless this is local traffic (on my Wifi).What would create this? I am not streaming radio or music through the Sonos app. I only use the Sonos system as home cinema. Thanks for your help, Charles

I need help adding my music library from my Synology NAS DS220+ DSM version 7.0.

HiI really like your architectural speaker pair. That mounting option is precisely what we are looking for. However, I’m not sure that we need to have a pair. Are these only available as a pair?Best wishesEdwin

Right now I don’t have the budget for the surround sound setup for the Apple TV (2x one sl, 1x arc), so just wanting to see if I can just use two roam speakers that are mostly used for spotify, with the Apple TV and have correct stereo reproduction in movies watched on Apple TV.

Hi,  has anyone in the U.K. subscribed for sonos radio ? I’ keep getting an error message “post code cannot be recognised” and gives me an example of the American post codes.  

Hello, I would like to know if this problem has happened to anyone else in this community, i have been trying to connect a sonos beam to a samsung tv using the ARC port on the TV, i can even see the sonos beam being recognised by the tv, only problem is using the samsung remote i am unable to adjust the volume, the tv is using the anynet+ system and anytime i try to put the volume up or down on the bottom of the tv it says “Anynet+ Sonos Beam” followed by five or so dots almost like its loading and after that either a + or - depending on if im trying to turn up or down the volume. But unlike the other samsung TV using a Sonos Beam this one doesn't give a number between 1 and 100 to indicate how loud it is, simply a + or - but either case no sound is playing. I think the problem is coming from the Anynet+ but i am unable to find out in the settings what's wrong. (also posting this thread in the samsung support center)

Hi all, I have 2 Symfonisks (amongst other speakers)On the last update, the one managed to update to 13.2. The other could not update at all.So, i took it to a friend's house, i Hardware reset it, i created another Sonos account and i managed to update it to 13.2The problem is, when i took it back home and did the reset again to add it back to my original network, it cannot complete the registration. The speaker is added to the network but cannot register.I went back to the account i have newly created and i see that the Symfonisk is still in there.Can somebody assist me in :moving the speaker out of that new account deleting the new account as it serves no purpose any more Registering the updated speaker back to my old account? 

Hi. A very small but still annoying issue. I’m using the Sonos app on my iPhone, and when I’m adding songs to my queue I get the ‘One track added to the queue’ banner each time. Fair enough. But why does this banner need to stick here on my screen for like 4-5 seconds? 1 second would do. It’s annoying. 

There seems to be a really old thread on this where Sonos stopped responding, so I thought I would follow up - any update on being able to play Apple Music via Google Assistant? This feature has been available for Google Assistant for a while, and I think Sonos may be the only speaker that doesn’t do this in the market. Any update?

Hi,Is there a way to save Trueplay settings when moving sub from "My music setup" Ones + sub to "Movie setup" Beam + sub?It's unacceptable that the sub needs to be moved from setup to setup but that could be bearable if Trueplay settings would be saved when doing so. 

I am getting major speaker dropouts when trying to play Amazon Music Playlists.  I recently ‘upgraded to Amazon Music HD’ and I am wondering whether that is connected?  Diagnostic 8730064442 taken a few mins after it happened this morning.If I play a playlist from my local NAS it is fine.  All speakers behave and play music fine.  If I try an Amazon Music playlist it goes berserk with various speakers dropping in and out.  It is unlistenable.ISP is BT.  70 Mbps reliable download speed.  Location is South East United Kingdom.Router is BT Smarthub 2 which is hard wired into a Netgear 24-port gigabit switch (JGS524PE).Full managed wi-fi is provided across the house by five hard wired Ubiqiti Unifi access points (three AC-PRO and 2 AC-LITE).  Single SSID on both 2.4GHz and 5GHz bands. BT Router wifi is turned off.Sonos is using the above wi-fi network.  I have 2 x Play 5 speakers and 10 x Play 1 speakers for music and a sub, soundbar and 2 Play 1 speakers for TV.Any help appreciated.Stu  

Up until about a week ago I’d speak 'Alexa, turn the volume up', Alexa would immediately duck, chime, respond "OK" and after only one-more-ducked-second Spotify would resume at a higher volume.Now.. after responding "OK" Alexa will remain ducked for another 7 seconds before resuming at higher volume.It’s really annoying. A total vibe killer. It’s happening on 2/3 of my setups: on my Roam, and a set of paired ones. Another pair of ones that are rears to a playbase seem to be working fine. Things I've tried: Follow up mode is turned off Wifi signal is strong (and set to channel 11) I’ve unlinked Spotify & Alexa (multiple times) I’ve Hard Reset the Ones any tips? thank you!

HiI have a couple of speakers that mean I have to use S1 controller app, can the new Roam be used with this or is it only S2 compatible