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Quick question. I have speakers which are compatible with S2 app, though the Bridge and connect both need to stay in the S1 app. Will my speakers still speak to the connect if I want to play vinyl from the record player?

I have two Symfonisk Bookshelf speakers as a stereo pair in my bedroom. I had an Echo Dot in my bedroom with the Symfonisks (“Bedroom”) as the preferred speaker for the Dot selected in the Alexa app along with a Firestick. With this set up everything was working fine. I could say “Alexa, play music” and it would play music through the Symfonisks. I could similarly adjust the volume and stop the music without suffixing the command with “in the Bedroom”I’ve added an additional Echo Dot and paired it with the original one as a home cinema for the Firestick. The Bedroom Symfonisk pair are still the preferred speaker. Now, I can still ask it to play music without suffixing it with “in the bedroom” but I can only get Alexa to control the volume or stop the music by adding the “in the bedroom suffix” to the command.Any ideas how I can resolve this?I’ve tried disabling and re-enabling the Sonos skill with no luck.Cheers!

I just picked up a pair of Sonos One SLs from Best Buy to use as surrounds for my Arc and they arrived at my home in different product boxes - one black, one white. I couldn’t find much about this online besides one or two Reddit threads that said this was a “minor” product update where the unit is now more power efficient and the packaging more sustainable. Should I be concerned enough about having two different hardware revision units to ask for a replacement, or does it really not matter at all and they will play just fine with each other and give the same performance? Not sure how much under the hood ACTUALLY changed…TYIA!

Is there a way to have the Sonos Roam connect to a paired Bluetooth device automatically upon turning it on? It seems to default to the Sonos system and switches to Bluetooth only if I press the back button for 2 seconds or explicitly connect to it on the phone

Hello everybody, I have some problems with my client sonos system.We have:  9 connect:amp (gen2) | 1 playbar | 1 sub (gen2) | 1 play 5 (gen2)my client connect(turn on) the play:5  two times a week on the pool and line-in from projector to watch movie and group the play:5 and pool amp’s.During last 2 years everithing was working great until last 2 month, the system after connect or disconect play:5 goes down and he needed to reboot all amps to play music again. Last week, the problem changed, now everytime he connect(turn on) the play:5 all system goes down, music stop playing everywere and all amps just desapear from his S2 app Until he disconnect the play:5 from the power, and then by magic the sistem start apearing again in the app and after 5/10min start work perfectly again.all system is in DHCP so its now ip problem, i already reset the play5 2 times and every time I add it again to the system, goes down. Can anybody help me with it? :c

I have read over 30 different support articles, and only 1 person seemed to have the same problem which lead to no help and the customer replacing there tv and giving up on the surround setting and switching to stereo, I have the main bar, sub, and 2 back speakers, all set up in app and attached as surrounds… output setup as Dolby 5.1, things like commercials and music use the surrounds, but actually watching tv or throwing on a movie surrounds stop working and sometimes will be on but extremely quiet and distorted…. Please help 

Bought our daughter a Sonos Roam for her birthday. We are however a S1 household with many speakers, Alexa integration and smart home IoT devices.Given the fact I do not intend to update to S2 anytime in the near future, how would I best setup her Roam? Should I create a net-new Sonos account for her and install S2 on her mobile device? What about Alexa integration and the fact that is tied to my login and account? I really do not wish to install the Roam under my account at this time unless someone can convince me otherwise as I’ve heard rumblings of potential issues running S1+S2 under the same account. Just looking for best practice here without sacrificing functionality for both my daughter, or the rest of the household. TIA

Sonos Beam won't broadcast; Sonos One will broadcast.  Using Google Assistant.  Here’s what happens:ME:  OK Google, broadcast.SYSTEM:  What’s the message?ME:  la la la la laSYSTEM:  OK, broadcasting now.Then … nothing.

I have an LG Nano9091 75” with an arc. Lately when turning it on it blasts my Arc att full volume! If I turn off the tv and do it a second time it goes to 0volume. Not sure if LG did an update. But the issue still happens. Should I lean toward the LG or the arc for the issue?

If i upgrade my play 5 gen 2 do I have to throw it away / trade it on or will they now let you continue to use / sell it on. 

Hi, this is the simple problem.i’ve just configured a share over my QNAP NAS through SAMBA sharing protocol, the NAS is updated and SMB is at version 3.I’ve pointed a major share directory in which, on surface, is visibile the snapshot folder and it start with a @ symbol; the problem consist in the fact that all other folders in that share are NOT VISIBLE in the scanned library from SONOS app, phenomenon that never happened before activating snapshots (so with that virtual folder visible and accessible).if i point/map directly a subfolder inside the main share showing the @ dir i see everything about what’s inside, i suspect there is some king of problem this special chars … could you investigate?Thanks in advance

I am writing this question because I do not know if this setup would work. I would like to send the video signal from the Fire Stick TV (netflix content) to an HDMI to Optical Extrator and forward it to my projector (BenQ TH585) through the HDMI OUT. For the audio I would use the Optical Output from the extractor and connect it to my Sonos Beam. I would appreciate if someone could confirm if this setup would work.Thanks in advance! 

Hi I,ve had sonos for years always had the usual problems, buffering etc. I thoght I had sorted this with a Boost which worked great for a few months, but now every time I go to put it on I have connect again to wifi, always the same message, sonos not detected on your wifi. I do all the usual stuff reset app works fine then I leave for work come back try to put it on same message again sonos not found on you wifi. Any ideas. Thanks 

Hi All, Question for the forum about a 4.1 system with two amps powering passive architectural speakers (sonance). In our family room we will have this setup, with the two fronts (and phantom center) in wall around the TV. The rear surrounds will either be ceiling or in wall surrounds.  I know the rear AMP will be effectively a slave to the front AMP, but would it make any difference to hook up both ceiling and in-wall to the “slave” AMP? I expect it may muddy the surround, but haven’t seen anything on this. In short, would using 6 passive speakers in a 4.1 set-up (with 4 in the rear/surround) add anything or actually detract? many thanks. 

I got a new Sonos Move yesterday and I am having some issues with it. First, there was no green LED when powered on, so I needed to reset it first. Does that mean it was already used? It seems it was packaged ok. Battery was on 8% taken out of the box (checked over bluetooth). I managed to connect it to Sonos app, but the WIFI connection drops so frequently its unusable. I do have both 2.4 Ghz and 5 Ghz WIFI on the same SSID and dont have any issues with other connected devices (TV, laptops, phones...). Should I bring it back to the store?Thanks for help,Jaxak

My Play:3 that I’ve had since ages (I’ve had Sonos since they launched the ZP100) suddenly started skipping/slipping/repeating samples recently. It produces a kind of record scratching sound when it happens. I usually stream from YouTube Music. Anybody know why this happened and if/how I can rollback to working software? It’s beyond obnoxious.

So I just purchased a Sonos home theater system along with a Sony Bravia X90J TV - can anybody tell me if a true fix exists for the sound dropping from the system and reverting back to TV speakers??? I was not aware of this when I purchased the system. Very disappointed. I have spent hours and tried all the fixes that people claim to have worked. Can anybody give me answer to a problem that I cannot believe exists!!!..Please try again or create a topic

Alarm can not be snoozed, it just starts playing music. It starts playing at the right time, but when I check my phone there is no option to snooze or anything, it looks like it's just  playing music as normal. This problem has been since the last update. 

First off, I have tried to find the answer by searching this forum, so if I missed it, I apologize in advance.  I have a Sonos Move with Alexa and several music services.  When I use it on my home network, everything works as expected.  When I take this on the road and connect it to a WiFi hotspot (5G) i cannot launch music using Alexa.  A few points:  The hotspot has the same SSID as my home network so it just connects automatically. Alexa works “in general” , I can ask it questions and get responses. I can play music through the Sonos App.   I cannot start music by asking Alexa.  I cannot launch music through the Alexa app. The hotspot appears to provide good speed (3.86 Mbps according to speed test)Id prefer not to use Bluetooth as I get phone calls and don’t want to disrupt the music. I’d also prefer not to use the Sonos app as my wife finds it complicated.Am I doing something wrong?  Am I confusing it by using the same SSID?

Hi,I have an issue with my alram. My alarm is set up to turn itself on every morning on Sonos in my bedroom only and works as it should every morning. That is not the problem. The problem arises when my girlfried turns off the music on our downstair speaker (Beam) on her Sonos app before going to bed. The next morning, the alarm turns itself on in the bedroom as expected but the downstair speaker starts playing the music (Spotify) we were listening too last night. it plays the same song we were listening too the day before. Do you have any idea to stop this bug?

I’ve had my Sonos Arc for 2 months now and just this past week it started dropping the audio on apps like Netflix, Hulu and HBO Max in my Apple 4k TV. For example the audio will play and then after the ad in Hulu when it comes back to the show the audio is gone. I don’t know why this just started up. I have a new tv Samsung QLED to go along with the new Sonos Arc, I’ve tested another Apple TV 4k device and had the same issues. Steps i’ve tried -Factory reset of apple deviceSwapped devices, issue on bothChanged audio on Samsung TV to Pass-throughChanged HDMI-eArcMode from Auto to Off Unplugged and plugged everything back inOriginally thought this was an apple issue but since it’s happening on 2 devices seems to be a Sonos or Samsung issue. 

Used to work perfectly but has suddenly stopped, no sound coming from TV through BeamConnected to ARC out of TVNew Samsung TV (Q70 series). Doesn’t give the option to select “Receiver”TV is displaying the Sonos screen saver All firmware and software updatedTried multiple HDMI cablesTried to hard wire beam and through WiFiBeam is on app and can play music from app through it

Hello, This is a recurring issue I’ve been having across multiple homes, routers, internet services, etc. Randomly when playing Spotify, the sound will just disappear, and then come back - with the song still playing. Diagnostic: 1307927628Thank you!

I have an LG 43" 4k computer monitor that I'd like to use with my Sonos Beam and One's for surround sound using a FireStick 4K as the video input. However the LG monitor does NOT have ARC/CEC or optical output.I've tried using an HDMI splitter and confirmed that the audio/video is present on both outputs, but it doesn't work with the Beam. I get NO audio from the Beam.Is there a solution here, short of buying a 4k TV WITH ARC?Thanks!

I have a Note 10+ running on Android 11. I have recently noticed that when I play content from my Sonos app, that the controls do not appear when I view my notification panel on my phone  I have uninstalled and reinstalled Sonos. I have also restarted my phone. Still having this issue. I have notifications enabled as well.