How do I remove a product from my system?

  • 19 September 2021
  • 3 replies

I bought a Roam and added to my system.  After a week or so it stopped working.  


I’ve replaced it, but I cannot seem to get the old Roam off of my app and the new one is now listed as Roam 2.  


Looking online it seems I should have an option in the IOS app to remove it, but my app doesn’t have that option.


How do I get the app to forget the old product?


Best answer by GuitarSuperstar 19 September 2021, 16:59

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3 replies

Userlevel 7

Just give it some time and the old Roam will eventually disappear from the list of devices.

Usually, a router reboot should remove it from the controller.

However, it will remain as a purchase on the Sonos webpage, something most people don’t pay attention to. The only way items get removed from that database is if the device is registered to someone else’s account. 

Great thanks.  Has disappeared now too.


Thanks for the responses.