Hello. I bought my Sonos system in 2015, and in 2018 they went with our household belongings into storage. I have resurrected them and have gathered that I had to reset it. Then it asked if I wanted to update to S2, which I did, but my play one wasn't compatible so I reset it again. Then I didn’t get Spotify on it, so reset it again. But this time I get the message at the top of the app “not connected to the internet” when it is. I turned the router off and on. Is it possible I have reset it too many times. And why could I not see the “add services” button so I could get iHeart and Spotify onto it when I did have it connected. It’s all very frustrating
Answered
Internet not connected, but it is
Best answer by GuitarSuperstar
It’s probably best that you contact Sonos Support:
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