Unable to turn off or reboot

5 replies
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Our Sonos system has completely stopped responding: the white light is on, however nothing happens when we press the Play button, even for 60s +, or when we run through the factory reset sequence… it just stays white …

Any help would be greatly appreciated!

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Corry PAnswer

Sonos Staff

Hi @edwardpike

Welcome to the Sonos Community!

If your Sonos product does not factory reset, then it is faulty. I recommend you get in touch with our technical support team to explore replacement options.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

G

GuitarSuperstar

Lead Maestro

Try unplugging your speakers from power for a couple of minutes and rebooting your router and phone.

"Receive with simplicity everything that happens to you." - Rashi

buzz

Grand Maestro

Which SONOS model(s) are you using? Which controller are you using? Are there any error messages?

E

edwardpikeAuthor

Contributor I

Its a Play:1.. no error messages. We cant connect through the app, the only thing that we see is the white light on the speaker. Other than thats its completely unresponsive..