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Contributor I
September 4, 2021
Answered

Early adopter, forced upgrade to S2, Play:5, Connect Amp, Sub not discoverable/pairing

As an early adopter, I am beyond frustrated with this product at this time.

There’s constant breaking upgrades.

After I finally made time for the S2 upgrade and started recycling my setup (3 Play:5, 1 Connect Amp into wired ceiling speakers, 1 Sub), I can’t discover my second Play:5 nor my Sub.

All the documentation I find online seems outdated. Do NOT tell me I need to wire any of my SONOS products into my router---I paid $$$ to avoid wiring.

Extremely annoyed at this point.

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buzz
buzzAnswer
Grand Maestro
September 4, 2021

It would likely help to temporarily wire the missing PLAY:5’s to your network.

6 replies

mflatAuthor
Contributor I
September 4, 2021

Oh, I may have been venting above, but actually have some questions:

  • System of 3 Play:5s, 1 Connect Amp, 1 Connect (into wired ceiling speakers), 1 sub---worked perfectly until upgrade to S2
  • Cycled router and all Sonos equipment
  • 1 Play:5 came back, so did the Connect for the ceiling speakers. 2 Play:5s and Sub won’t show up when I try to re-add them. Tried factory reset, no dice.

What should I try next?

Lead Maestro
September 4, 2021

I see that your profile shows that you have a Play:5 (Gen 1). Are either of the Play:5s that won’t show up on the app Gen 1 models?

"Receive with simplicity everything that happens to you." - Rashi
mflatAuthor
Contributor I
September 4, 2021

@GuitarSuperstar thanks for responding.

However, I’m not sure I understand what you’re asking. What are “app Gen 1 models”? I didn’t know I had to get a degree in Sonos when I bought a couple of speakers 5+ years ago. This seems harder than my day job as a cloud architect moving big data around.

Lead Maestro
September 4, 2021

Post a photo of the two Play:5 speakers that won’t show up on the app so we can determine what specific model they are. Some speaker models aren’t compatible with the S2 app.

"Receive with simplicity everything that happens to you." - Rashi
mflatAuthor
Contributor I
September 4, 2021

Thanks @GuitarSuperstar . Will follow up with pics tomorrow.

I bough all 3 Play:5s at the same time, one works, two don’t.

I also wonder why I was forced to upgrade to S2 when it would brick my expensive system.

I am livid---but appreciate your time and help :-}

buzz
buzzAnswer
Grand Maestro
September 4, 2021

It would likely help to temporarily wire the missing PLAY:5’s to your network.