Contributor II

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sonos beam chiming

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Hi all , had a weird repetitive chime sound coming out of my beam . Happened for 2 days . Forums intimidated an alarm but checked the app and dates no alarm set. When playing music the chime seemed to dominate and could just about here music played through it . Turned off and left off for ages - nothing - them all of a sudden all ok today . Any ideas what is was as I fear it may return ? Thanks

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Ken_GriffithsAnswer

If using a voice assistant, like Amazon Alexa, then it might have been an Alexa alarm, or a reminder, rather than a Sonos alarm, perhaps?

Ken_GriffithsAnswer

If using a voice assistant, like Amazon Alexa, then it might have been an Alexa alarm, or a reminder, rather than a Sonos alarm, perhaps?

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Barber68

Lyricist I

Hey just bought sonos beam and I can't get any further with the app I get to where its supposed to play a chime passcode but no noise nothing any one no how to help

Ken_Griffiths

Hey just bought sonos beam and I can't get any further with the app I get to where its supposed to play a chime passcode but no noise nothing any one no how to help

If you continue, the setup should go onto request you enter the 8 digit (xxx-xx-xxx) pin-code located on the ‘serial number’ label on the rear of the device. It can be quite difficult to see the laser-etched code, so I suggest perhaps taking a photograph of the label with your mobile phone and zoom in to view it clearly.

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Barber68

Lyricist I

Hi I can see it but never let's me put a code keeps going back and waiting for a chime code ?

Ken_Griffiths

Hi I can see it but never let's me put a code keeps going back and waiting for a chime code ?

I think it goes through the chiming process a few times IIRC and then comes up with something like - “let’s try something else" … then it switches and asks the user to enter the code.

Ken_Griffiths

You could also perhaps try power-cycling the speaker and trying the setup again when you see the flashing green status LED.

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Barber68

Lyricist I

I have tried everything very frustrating, keeps cycling chime pass, and will just keep doing over and over never offers an option for numbers under sonos bar tried factory reset, what is power cycling Ken cheers

Ken_Griffiths

I have tried everything very frustrating, keeps cycling chime pass, and will just keep doing over and over never offers an option for numbers under sonos bar tried factory reset, what is power cycling Ken cheers

I just meant powering ‘off’ the speaker for say 30 seconds or so and then back ‘on’ again, but I see now you will have already tried that if you have factory reset your device.

What mobile controller are you using for the setup and what OS is installed on the mobile? Also have you considered trying the setup whilst the device is temporarily cabled to the local router?

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Barber68

Lyricist I

Hi Ken using Samsung galaxy s20 up to date on updates and also have it plugged in thorough Ethenet cable of that's any help cheers

Ken_Griffiths

Hi Ken using Samsung galaxy s20 up to date on updates and also have it plugged in thorough Ethenet cable of that's any help cheers

I don’t know @Barber68 it should be letting you step past the chime and inviting you to enter the pin code.

The only thing is to perhaps next contact/chat to Sonos Support Staff and see what they can suggest… you can contact them via this LINK

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