So my Roam all of a sudden became unresponsive. the white light on the top is permanently on and same with the orange light at the bottom. I have tried fully charging and fully draining the battery out but it did not help. 

Charging - When I put it on charging, the white light stays on and the orange light at the bottom also stays on. I leave it for hours and come back assuming it’s fully charged but the lights remain the same. I remove from charging and try to connect, it does not show up anywhere. I try to turn off from the power button, no response. the only thing that happens when I keep the power button pressed is that the white light blinks once after few seconds and come back on permanently. same with the Orange light. 

Draining the battery - I left it overnight and in the morning all lights were off. I tried turning on with power button and no response which is expected so far. Now I plug into the charger, the white and orange light immediately turn on and stay constant throughout the charge. no response on power or anything else. 

It’s been two days and I have tried everything I can think off not unable to get it to work. Also tried the factory reset option but the roam did not response. 

anyone had similar issue? looking for help please.