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Kornelius
Contributor I
June 12, 2021
Answered

PS5 + Sonos Arc : sound delay with Dolby

Hi there,

i just purchased a Sonos Arc to replace my Beam to level up my sound setup.

I have a Philips 50PUS7303/12 TV, the Arc is connected to the HDMI Arc port, and tv sound set to Dolby HD.

With smart TV apps, the sound is just synced perfectly, but when I use the PS5 (configured to output Dolby), there is a enoughly large delay to be noticed (more than an half second of delay). When I change from Dolby to PCM, sync is better but the sound seems muffled.

I’m a bit lost here and disappointed by the situation.

Any idea on how I can solve this ?

Thanks !

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GuitarSuperstarAnswer
Lead Maestro
June 12, 2021

Try the Multichannel Uncompressed setting on the TV.

"Receive with simplicity everything that happens to you." - Rashi
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10 replies

GuitarSuperstar
Lead Maestro
June 12, 2021

What other audio setting options do you have on your TV and PS5?

"Receive with simplicity everything that happens to you." - Rashi
KorneliusAuthor
Contributor I
June 12, 2021

Hi !

So, for the tv we have multichannel compressed, multichannel uncompressed, stereo and Dolby HD.

For the PS5 I have PCM, Dolby and DTS.

Thanks !

GuitarSuperstarAnswer
Lead Maestro
June 12, 2021

Try the Multichannel Uncompressed setting on the TV.

"Receive with simplicity everything that happens to you." - Rashi
KorneliusAuthor
Contributor I
June 12, 2021

Try the Multichannel Uncompressed setting on the TV.

I’ll try that, keep you posted.

KorneliusAuthor
Contributor I
June 15, 2021

Hi,

Thanks for you help again. 

I’ve tested your proposed settings, but no success so far :( 

controlav
controlav
Lead Maestro
June 15, 2021

Your TV sounds challenged. Try using the optical output to connect to the Arc and see if the latency goes away.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
Mikeowen
Lyricist I
August 13, 2021

Hi @Kornelius it's working ? I've the same problem of delay..

KorneliusAuthor
Contributor I
August 14, 2021

Hi @Mikeowen,

Sadly nope … when I need to watch a Blu-ray, I deactivate the Arc to go back to the default speakers from the TV or I watch any other content with the tv’s apps and not with the PS5. What a boomer.

I hope that the next playstation system update will fix this … But let’s face it, my tv is maybe not powerful enough to handle the Arc properly.

Mikeowen
Lyricist I
August 14, 2021

Hi @Mikeowen,

Sadly nope … when I need to watch a Blu-ray, I deactivate the Arc to go back to the default speakers from the TV or I watch any other content with the tv’s apps and not with the PS5. What a boomer.

I hope that the next playstation system update will fix this … But let’s face it, my tv is maybe not powerful enough to handle the Arc properly.

Okay, for now I put my PS5 on LPCM and the TV on Dolby Digital Plus there is no delay but the game are just in Dolby 2.0

controlav
controlav
Lead Maestro
August 14, 2021

I hope that the next playstation system update will fix this … But let’s face it, my tv is maybe not powerful enough to handle the Arc properly.

The problem lies with your TV, not the Playstation. It is not that the TV is not powerful enough, the problem is caused by buggy software in the TV.

This TV is 3 years old, so is probably not getting any more firmware updates that might fix it.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
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