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Hello,I’m wondering if Sonos Port cable of playing Apple’s 1-Lossless, 2-High-res Lossless 3-Spatial Audio when connect to external amp? My current setup is this : Sonos Port (through RCA) → Yamaha Amp → KEF LS50 L & R

I wish to move my Move around the property; i have 3 routers, including the one I set up the Move on.  If I don’t take my cell phone with me and leave it next to the original router, will I be able to avoid the problem of losing Sonos and Alexa?  

Is there any workarounds to support Google Voice Assistant here in the Philippines? Currently using Beam

I have both the Apple Music app and Sonos App on my iPhone. I have enabled lossless streaming for Apple Music so will I hear lossless music on my Sonos 1 speakers when; I play directly from the Apple Music app via Airplay When I play from the Sonos app.Thanks in advance.

Hi,I have an issue with bluetooth on my Sonos Roam. The connection is unstable. Even a short outage or slowdown of internet on your mobile phone terminate the bluetooth connection with Roam and switch it to wifi mode. Suprisingly it hapens also when I played music offline (downloaded to the phone). I have Move as well and tested both under the same conditions and haven't experienced such issues with Move. Looks like hardware button to switch between wifi and bluetooth at Move is worth.Does anyone has the same experience and can advise please?Thanks, Tomas

For the last week or so Google Assistant on my Sonos One always plays BBC Radio 4 Extra instead of Radio 4 when I ask for it. It says playing ‘BBC Radio 4' but when you ask what's plays says R4extra. No issue with my Google Nest speakers and the same command, and other radio stations seem fine. I've tried rebooting and updating (it's on S2).Anyone else finding this? Any solutions?

I live in Australia and have ZP100 and ZP80 units that I would like to upgrade to 4 Amps under Upgrade Program. I have an upgrade credit on Sonos.com, but when I try to buy products on Sonos.com shop it is designed for US purchasers only.I have now found out that there is an in-store upgrade program in Australia, but to take advantage of this, I have to reverse the credit on Sonos.com. How do I do this? Help please !! Thanks 

Has anyone  resived there roam from sonos yet cheers

I want to add a sonos one sl to my existing network (bridge, play 3’s and two play 1’s)Will I need to replace the bridge with a boost in order for the one sl to work? Will the play 3’s work with the boost & S2 app?

When using Alexa with Apple Music I’m randomly experiencing songs in either albums or playlists either getting entirely skipped or stopping partway through the track. If I look in the iOS app I see an “Unable to play ‘[track name]’ - it is encoded using an unsupported digital rights management system” error being displayed. This never happens if I initiate the same music through the Sonos app or through the iOS Music app (via AirPlay). It plays completely reliable then. I hate using an app to initiate music—Alexa is much easier, but it’s become unreliable enough that I’m starting to not trust it. Sometimes I can make the behavior go away for a few weeks or a couple months by powering down and then restarting my entire Sonos system, my WiFi router, and my cable mobile. But it’s infuriating to have to do this, and the problem eventually starts again. Does anyone have any insight here?  

For setting up network: at stage“Sonos” wants to join Wi-fi Network “SONOS”? Cannot find any wifi network as “SONOS”. 

Hi,I have a Belkin 10W Qi Wireless Charging Pad that I use for my airpods and iphone 11. I can’t decipher through reading all the stuff on the Roam if Sonos are saying that it is ok to use any QI charger or if it has to be there own wireless charger? Anyone else using a non Sonos QI charger with their Roam? Thanks

Hi ,  im hoping someone can help with this . About 5 years ago I brought my first Sonos speakers in my home and as you do keep adding to the list of new products.  I recently set up a Sonos system in my garage which is about 100 yards from my back door and even further away from my router. I ran the cable around the side of the house and put a new box in the garage and connected to a new router. I set up the 5 and 2 x 1’s in the garage and use the app on my phone. I had to start up a new account to register these products. When I enter the house the router changes and loses all of the products in my home as I have been using a different router in the garage and reverts to the account in the garage and won’t let me sign in under the old account. is there a way I can link both speakers in garage and house to the same account to resolve this problem or some kind of booster that will link both sets of speakers given the distance between the house and garage.  thanks 

my Bem entertainment center appears to be offline and I would like to put it back online! 

I am having a barbecue right now, so I cannot ask for online chat support, but I created a diagnostics file right after my Sonos skippedto the next song without me pressing next: 116502632 is the diagnostics number. this happens lately more often. It could be the ZigBee sensors I am using lately but I am uncertain why this happens and what to do about it. I changed the ZigBee channel of the Sonos to 6 to no avail so perhaps it is something else

I just bought my Roam and like many here am having far more difficulty setting it up than is warranted.  I have had an S1 generation system since they first came out a decade + ago.  This is the first S2 product on my network.  I’ve installed the S2 app and have made multiple attempts to connect the Roam but every time the app stops the process and says I have incompatible products and says I must use the S1 or setup a new system.  However it never allows me to setup a new system rather I can open the S1 app or select more options.  There is never an option given to complete the setup of S2 to add the Roam.  I have reset the app multiple times but it never advances farther than this.  I am terribly disgusted and ready to return the product for one that works.  

Should the Roam stay connected to my Mac via bluetooth long enough to be useful as a “permanent” output? I’d like to use the Roam as my Mac’s speaker but it constantly disconnects from bluetooth and back to wifi. Is this a Big Sur issue or Sonos? Does Roam not support this usage?

Can i connect a sonos turntable to my surround system (beam and play:1's) or do i need something else??

It used to happen within a second, now it takes about 6seconds for the dim to undim, if that makes sense…..On my Sonos Roam it takes less than a second after the ‘Alexa, turn it up’ (etc) command to go back to the audio source. Help!

PLEASE ADDRESS THIS!! It is painful to listen at 1.0 speed. Within audible, playback can be adjusted by tenths (1.1x, 1.2x, 1.3x, etc.) It’s incredible how long this has been a discussion rather than a product capability. We pay so much for these great products, but we need the functionality to be AT LEAST in line with the tech world. It would be great if Sonos was a leader with new functionality as a straggler. 

Bonjour a tout les dirigeants, ingénieur... De sonos qui je suis lise certains postJe trouve déplorable et inadmissible de ne pas proposer de dts, des milliers de possesseurs de sonos ne. Peuvent pas lire leur blu ray qui la plus part son code en dtsVous possédez peut être le meilleur système multiroom, les plus belles enceintes etc…Mais vous vous brider vous même en. Privant de futur acquéreur qui feront marche arrière en voyant ce que vous faites Tous le monde n utilise pas que le streaming, certains comme moi aiment bien acheter des bluray etc.. Vous devez prendre en charge le dts c est une obligation envers nous vos clients.  

I have a Nvidia Shield TV Pro 2019 connected to HD Fury Arcana (v .80) & Sonos Arc Soundbar. It’s been working fine for months, but recently I started experiencing a problem. Like every other day I turn on the system as normal, but there is NO sound. If I unplug the HD Fury Arcana, wait 30 seconds and plug it back in, it works. Any ideas on how to resolve this? TIA

I currently have a 5.1 surround set up using a gen 1 sub, beam, and 2 One SLs. My sub randomly stopped working the other day and upon trying to reconnect/reset/repair everything, it will not play any audio. Prior to it stop working it was making a random periodic popping sound. This is when I tried resetting it and reconnecting. At first it wouldn't connect, now it'll show it connects fine but will not play any audio when linked to my 5.1 or my other Sonos one in the kitchen. Is the sub just toast now? I've also tried using WiFi and Ethernet, no luck with either.  Here's the diagnostic code: 1200403642

i have a system that works fine on S1.  I always turn it on and get the music playing from my computer (I like working on the bigger screen). Then I switch to my iphone to control volume as I wander around.I just relocated to my summer cottage which has a separate Sonos system (but I use the same iphone) with 4 Connects.  I was greeted with a message that said I needed to update to S2 which I did.  Now my music is a mess...specifically I cannot update my library to match what I have in itunes.  I have made sure that Sonos is pointing to the folders on my computer that have my music and also the .itl and .xml files.My Connects look like the image below. i have spent countless hours trying to figure out what equiment I have (legacy or modern). No, my serial numbers do not start with numbers that could be month and year. Nothing about version. But maybe this is telling---Series ID: C100.So now I have both S1 and S2 apps on my computer. I am thinking I should not have updated to S2, EVEN T

I have 2 Sonos Roams that will not stay stereo paired. As soon as they go to sleep or are powered off, they are no longer in stereo pair. This is annoying, having to repair them every day, especially due to the loud noises they make during the pairing process. Is there a way to keep them in stereo pair permanently the way my Sonos Ones are?