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Unable to start radio station (Spotify)

  • August 5, 2021
  • 1 reply
  • 583 views
S

No matter what I do, I can’t play Spotify Radio stations.  I consistently get the “Unable to start radio station (Spotify)” message.  I am able to play Playlists just fine.  Not sure how to troubleshoot this.  I can play fine if I open Spotify manually and play through there.

 

 

Best answer by Corry P

Hi @steviez 

Thanks for your post!

I’d recommend a reboot of your Sonos units and of your router - switch it off for 30 seconds.

Please also try removing Spotify from Sonos and adding it back on again. 

Remove a music service account from Sonos

If this doesn’t help, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

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1 reply

Corry P
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  • Corry P
  • Sonos Staff
  • Answer
  • August 6, 2021

Hi @steviez 

Thanks for your post!

I’d recommend a reboot of your Sonos units and of your router - switch it off for 30 seconds.

Please also try removing Spotify from Sonos and adding it back on again. 

Remove a music service account from Sonos

If this doesn’t help, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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