Hi,
I just got a new Sony TV A80J and Sonos arc connected to an earc port. Every time I say, "hey google, turn on my tv," it says, "Sonos ARC switching input to TV," and nothing happens. But everything else works .. like if I say turn off the tv, it turns off if I say change input; it does. The only thing it doesn't do is turn the tv on.
Also, note in the Google Home app, I name my tv "TV."
Does anyone know a solution how to fix this
Any help is appreciated.
My Samsung wil only turn on using Sonos TV Control:
It will turn off via Google Assistant (coupled with Bixby).
Maybe this will help you?
Hi
Welcome to the Sonos Community!
The TV would have to agree to be turned on via an external CEC (Anynet+) command - there should be a setting relating to this on your TV. Please ensure it is activated.
I hope this helps.
Edit:
I am having the same issue on my ARC, roam and move. The Google speakers can turn on the TV just fine. And the CEC is on.
As a work around: what if you’d use Sonos TV Control to turn the TV on?
How do you use that?
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.