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As the title says. I have a Roam and a Symfonisk. I can group the Roam to the Symfonisk Bookshelf while the Symfonisk is playing, but if I stop playback on the Symfonisk for more than a few minutes, the Roam will automatically ungroup. This is incredibly infuriating since the Roam is often out of reach.Is this a bug or by design? Is there a fix to ensure the Roam stays grouped?Thanks

I’m new to Sonos. I have a soundbar on the way (Sonos arc) but USPS has it somewhere. In the meantime, I’m trying to setup my one SLs as surround sound, but it is not giving me the option. I’ve attached a screen shot of what my system currently looks like in the Sonos app. Any ideas why I cannot set this up?

I’ve just added a Roam to my setup (so excited to finally have a little waterproof portable, it’s exactly what I have been missing!)However, I’ve noticed it is being extremely skippy, especially when I try and use it outside (For reference, I live in apartment that is less than 2000 square foot including the balcony, so not a huge space). But it isn’t limited to outside, that’s just where it is most obvious.My internet is 690mbps download / 205mbps upload on a Linksys Velop system with three nodes so I’m fairly confident that is strong enough ….. My setup is:Beam x 2 Play:1 surrounds on TVPlay:1 in kitchen2 x Symfonisk lamps stereo pair in the bedroomMove in study or on balcony Roam in bedroom / ensuite / balcony etcOne of the Symfonisk lamps is wired to a Velop node router so all wired Sonos are WM0, and the Move and Roam are WM1.Roam and Move both cut out A LOT on the balcony in particular, with the Roam clearly worse (cut off three times in five minutes earlier today). In addition,

Our Connect has been dropping off the network intermittently, though more and more often.I decided it was worth a factory reset. Unplugged the Connect, made breakfast, came back and plugged it back in while holding play/pause. The light stays white - it never changes to alternating white/orange. I also notice that the light seems to be flickering slightly.Feels like a dying power supply. Any suggestions?

My roam plays for 30-60 seconds then goes silent. It shows in the app as playing and the rest of the group continues to work fine. It happens on Bluetooth and wifi and comes back to life again after a reboot (15 second press of the back button) but then goes silent again.  I have spent two hours over two evenings with the online support who insisted it was a wifi issue and said they couldn’t help as I didnt have an Ethernet cable long enough to plug my router into the playbar 🤦🏻‍♂️ They have fobbed me off and said I need to call the helpline. They dismissed that it was a speaker fault even though the roam has the fault on Bluetooth and wifi and the rest of the system works fine.  Has anyone else had the same??

After upgrade to S2 radio statitions are lacking and regularly stops.  One Sonos 3 speaker in a stereo set up also disappears. Later it normally comes back by itself.Have reset router and speakers with no luck.  

I have recently purchased a Sonos Roam as my first Sonos purchase, i was impressed with the quality of the sound coming out of this little guy. However each time it runs out of battery, I have difficulties in turning it back on/waking it up even though I have put it back on charge for at least 2 hours before attempting to power it up. I have installed the latest update for the software, Had anyone experiencing the same problem? As this is now turning into a massive disappointment for the product, what good is it to have a good sound but cannot be turned on!   

Hey There!I buy speakers with my company and when we put our VAT number, it would zero rate the VAT.  Now the VAT number is returning a no Response message… is this no longer the case? Thanks in advance

Is anyone else seeing this? If I try to search for a station, the app crashes and exits.My system is all running on:Sonos OS: S2Version: 13.1.1 (build 63289260)

Thinking of a set up for a new home “office”.I planned to use a Sonos amp connected to 2 ceiling speakers for music. Simple. I also wondered if I could connect in the TV using hdmi arc and have the tv sound come from the same ceiling speakers. Wouldn’t necessarily need to be in stereo although it may work.  The question is would the sound be ok from the tv purely though the 2 speakers without any sound bar etc? Or would it maybe sound bad as I would need a sound bar and set the as a stereo pair? It’s a lot to invest if it is going to not sound great. If that is the case I will just get a sound bar and play tv and music though that. anyone tested this set up or have any comments!? thanks!

I use an Apple TV connected to a projector -- both of which sit behind the sofa. The projection happens to a screen about 10ft away, where I have a Sonos beam placed. The Apple TV should connect to the Sonos Beam via Airplay 2. There is no TV anywhere.This setup was working till about a few days ago. Then it stopped working .The Sonos Beam can connect and play from my iPhone The Apple TV can play to other speakers in the house. The Apple TV shows the Sonos beam among the options available for sound, but when I choose it, nothing happens - no sound. In the Apple TV menu, the sound output is TV (which in this case refers to the projector’s audio) and the sound format is Dolby 5.1I am at my wits end on why it stopped working. One change is that I installed a new SSID for my home office.The previous SSID has remained as is. All entertainment devices are connected to that. So it should not be a factor. Any help on how to debug would be much appreciated. Thanks!

Hello! I recently purchased and built a new home but did not install any surround house in the home. I currently have a Sonos Beam and two Sonos One SL that I purchased from costco for my living room TV to play TV/Movies and music from my app/smart TV. I am curious what I could do for my kitchen, entryway and covered patio for sound - is it possible to purchase the Sonos AMP and place in-wall speakers from another vendor in the respective rooms? If I went that route could I create different zones such as;  Living Room TV//Speakers  Entryway Garage  Outside  All Speakers playing the same What can I do to add-in a wall control inside and on the back patio? Can I use the Brilliant controls to connect my Ring cameras, Sonos Audio, etc? What’s the best wall control to use so that we could turn it down without needing to go to a mobile device on the Sonos app? Is this possible to do? What would I need? Could I set them to all be on the same account//zone?

Hello,Ive been interested in investing in Sonos 5.1 surround sound stereo system, but confused with today’s technology. I presently have a stereo, RCA, wired, but would like to have better quality speakers. So, I thought Sonia speakers would be ideal. However, I’m not sure where to buy wired speakers. Everything seems to be Bluetooth wireless. I prefer landline for Bluetooth skips too much and clarity lacks on cloudy days. Where can I buy Sonos 5.1 surround sound stereo system and hook it up to my stereo?Thank you,RockyRoc

Hi,i have a lot of different Sonos models in my House, all connected via wifi from a wifi-6 Mesh router set-up.Some speakers are in pair-connection and others are alone in a Room. Sometimes when i play Music on all speakers, There is a short lack of Sound from one or more of the speaker/speakers.sometimes just one speaker from a paired connection looses the Sound for a minute or so, and other times it’s just random which Room loses the Sound. I’m i the only one the experience this?and is There a smart solution to this, Sonos boost or something Else?

This just started a few weeks ago.  I have never had this problem before. System: Beam, (2) play 1’s and sub for surround system.  Play 5.  Roam.I’m frequently losing connection to the sub and play 1’s in app for surround.  Intermittently lose connection of Roam.Nothing has changed with equipment; router and modem are the same.  Internet service is the same.  I did add (1) Roam to the system and now that I think about it…...these issues started when I added the Roam.Diagnostic submitted is 1597700739I’ve tried resetting network, rebooting mesh hubs, removing and adding back sub and play 1’s….all troubleshooting has failed.Please help.Danny

When I pick an album (Amazon music that I own), one of my Albums (linked to iTunes library), Spotify, or even Spotify’s “Made for Me” Daily Mix lists … Sonos only plays the first item over and over, never going to next. This is even though I pick “Play Now”.   has been going on for a few weeks (or longer?).  The only reliable music source I now have is Tune-in to a radio station, sadly.

Hi! My Plex Server is running from a NAS, I use it from Sonos app with an Android movile. My wife use it from an IPhone, but we both have the same problem while listen to music from Playing List: Most of the time it works fine, but sometimes music stops showing messeges like "plex conection lost" or "server unavailable".If i try to log out and log in again, may be the problem is fixed... or not.Sometimes I can listen to only 2 or 3 songs before the music stops again. Sometimes I just can't conect to the server, no matter how many times I try to.I have updated Plex Server and Sonos app versions but the problem continues.I am very dissapointed because this makes the system unusable.Any idea about what could be causing this or what can I do to solve this?Thanks in advance.

I have an Arc in my ‘living room’ connect to a LG C1 tv. I ask Alexa to turn off ‘living room’ (lights were on and tv was off) and lights turn off but the tv turns on! Here’s what happens:Ask Alexa to turn off tv when tv is off- will turn on tv (how do I fix this?!?!?)Ask Alexa to turn off tv when tv is on- works correctly and turns tv offAsk Alexa to turn on tv when tv is off - works correctly as tv is turned onAsk Alexa to turn on tv when tv is on- works correctly, tv stays on When I unplug the arc and use my dot, and ask Alexa to turn off ‘living room’ now tv is not affected anymore. So it seems the Arc is doing this… any help?!?

Hi,can anyone tell me whether Sonos has sorted the issue with Dolby digital + ?. I’ve recently bought a beam and after setup it only outputs stereo and I’ve read a lot of issues about this over the last couple of days, although my Samsung ru8000 65” allows Dolby digital +. Is it worth me sending the beam back and getting an arc or will it make no difference ?

Hello Sonos, I have a problem i can’t figure out, it started not long ago.we have a play 5, in our living room, sonos one sl, in our kitchen, and a play 1, on our first floor.  When We play music, and have them all 3 playing, then the play 5, drops out - if i disconnect play 1, then there is no problems.if play 5 is running, then i cant get play 1 to work.  diagnostic report : 1249672719 kind regards Lars Renner

After restarting my Wi-Fi, my 2 Sonos controllers aren't working and don't seem to see the rest of the system (speakers).  Its all WiFi etc.  I've tried a factory restart on one but that hasn't worked.   Ive taken my Sonos Connect out of the system but that shouldn't matter?

Help, I can’t hook up my “SMART” Toshiba tv (no bluetooth) to this Sonos Beam.   

Hi,I’m investing in Sonos environment and I will buy soon a Sonos amp to power some in-ceiling speakers and I was wondering whether I could “recycle” and integrate in my Sonos environment one speaker I bought years ago which has an amazing sound.It is a Geneva Lab model M speaker which is basically as powered speaker with a dock for iphone on the top, a radio tuner inside and also a Line-In 3.5mm plug at the back.Here’s an idea of the Geneva Speaker, this link is for the S model which basically the same but without the Iphone dock on the the top:https://appleinsider.com/articles/13/08/31/review-geneva-lab-model-s-wireless-speaker Do you think I could connect the Sonos amp to the Line-In of my Geneva speaker in order to stream music to all my Sonos speakers but also the the Geneva speaker?I that’s possible, what sort of materials/accessories is required to connect both?Many thanks in advance for your advice!  

For some reasons the Local radio are in the wrong city. It is et for Ottawa and I live in Montreal. How can I change that? Gerard

All other aspects of the YouTube connection are positive in Google. 3rd party apps shows the Sonos app has permissions for YouTube Music. Activity is tracked in Google activity tracking. Sonos app shows ALL the right YouTube Music information on music through ALL aspects of search (New, Charts, Playlists, etc)However, I still have the error coming up in Sonos app. I can go to Google and look at activity and it shows the songs (videos though) as being played for the short period before it errors in Sonos. So the Sonos app is attempting to talk to YouTube Music, get’s a connection and link, then get’s an encoding error as it is a video it is hitting and not YouTube Music (therefor the encoding error).There are so many rabbit holes to follow to fix, but it looks like the Sonos app is sending the wrong call to YouTube and getting a “Video” response rather than a “Mp4/Music encoding” response and can’t play it resulting in an “unable to connect to YouTube Music”.It would be appreciated if y